Safe Hands Care Agency

Brigham Cottage, 2 Crab Lane, Biggleswade SG18 0LN
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8.5 4 Reviews
  • Safe Hands Care Agency, Biggleswade
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Care Provided by Safe Hands Care Agency

Types of Home Care

  • Visiting Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.50 – £52

Care packages start at 30-minute calls and increase in increments of 15 minutes.
*Care calls for 15 minutes can only be booked in certain individual cases to be agreed by the office
Care packages can be designed to suit the individuals’ needs and can be adjusted as need changes.
48 Hours’ notice for cancelations not to be charged.
14 days’ notice required for any major changes to package.
Mileage charged at a rate of 50p p/mile for any social, appointment, shopping requirements etc

These prices are only a guideline, please contact Safe Hands Care Agency to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Safe Hands Care Agency Ltd

Person in charge

  • Zoe Pierson (Manager)
Are you the Owner/Manager of Safe Hands Care Agency? View your Advertising Options

Safe Hands Care Agency Reviews (4)

8.5

Safe Hands Care Agency has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Safe Hands Care Agency has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 1
  • 2
  • 2
Reviewer Connection to Safe Hands Care Agency
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Gilly H (Cousin of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really lucky to find Safe Hands. The carers struck up a great rapport with my elderly cousin, and although she had reached a point in her life where she found having visitors difficult, she looked forward with enthusiasm to the carers' visits. The whole team is flexible and accommodating and
they made my cousin feel special. I thank them from the bottom of my heart for enabling her to stay at home till the end with love and dignity.
Reply from Zoe Pierson, Director at Safe Hands Care Agency

Thank you for your lovely words. We loved visiting your cousin and we were so happy to have had the privilege of caring for her in her final months. She is greatly missed

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Annie S (Daughter of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I discovered Safe Hands this year when my mum was struggling and I couldn’t manage all her care needs at that time. Once I made contact, everything fell into place, they immediately stepped in and gave her (and me) all the care and support required. Mum has carers regularly from Safe Hands now and she
loves them all! They are reliable, flexible and caring, exactly what care at home is all about. Their cheery morning visits set her up for the day and she and our family feel very lucky to be in such friendly and safe hands!
Reply from Zoe Pierson, Director at Safe Hands Care Agency

Thank you for your lovely review Annie, I am so glad we could help when you needed us and your Mum is a lovely lady that we all enjoy visiting.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley B (Daughter of Client) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Safe Hands Care looked after both my parents. My parents loved their carers and thought of them as friends rather than carers. After my mum's passing, my dad looked forward to seeing their smiling faces each and every visit. Their kindness and their willingness to help knew no bounds. They went above
and beyond in their care for my parents. The attention and care shown by Safe Hands carers was amazing. If I called, they were so helpful, and I don't know what I would have done without their help in caring for my parents. I can't thank them enough. I can't recommend them highly enough - my mum and dad would say the same.
Reply from Zoe Pierson, Director at Safe Hands Care Agency

Thank you, Shirley. Both of your parents were a pleasure to care for and have left us with so many lovely memories over all the years we were lucky to be visiting them. They are greatly missed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shaun B (Son of Client) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Safe Hands looked after my elderly mum. They did a great job from the start. They take time to really understand the needs and were always reliable and professional. They provide support when things got tough, and the help and advice they provided were second to none. I have no hesitation in recommending
the manager and her team; they are all great.
Reply from Zoe Pierson, Director at Safe Hands Care Agency

Thank you, Shaun, for such a lovely review. Your mum was a lovely lady who was a pleasure to care for, and she was very lucky to have such a wonderful family too. Wishing you and Vicky all the best. Thanks.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Safe Hands Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Safe Hands Care Agency is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Safe Hands Care Agency is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Safe Hands Care Agency

What Type of Services does Safe Hands Care Agency offer?

Safe Hands Care Agency offers Home Care.

How many Carers does Safe Hands Care Agency employ?

Safe Hands Care Agency employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Safe Hands Care Agency to verify any information. View our terms and conditions. Safe Hands Care Agency has an Basic Service - more info.