Universal Care and Support Services Ltd

Cashs Business Centre, Unit 7 Ground Floor, 228 Widdrington Road, Coventry CV1 4PB
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7.7 2 Reviews
  • Universal Care and Support Services Ltd, Coventry
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £17.50

Please contact us for more information

These prices are only a guideline, please contact Universal Care and Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Universal Care and Support Services Ltd

Person in charge

  • Florence Ngugi (Manager)
Are you the Owner/Manager of Universal Care and Support Services Ltd? View your Advertising Options

Universal Care and Support Services Ltd Reviews (2)

7.7

Universal Care and Support Services Ltd has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years.
Over all time Universal Care and Support Services Ltd has 2 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 0
Date Published
  • 2
  • 0
  • 0
  • 1
  • 1
Reviewer Connection to Universal Care and Support Services Ltd
  • 1
  • 1
Total of 2, showing 1-2
Review from Mandy M (Daughter of Client) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Universal Care and Support Services are amazing. Always treat Mum with such care and dignity. Mum calls them her 'Guardian Angels'. Mum has a lovely relationship with them all. Always on time and go above and beyond on every visit. Such a kind and caring group of people.
Reply from Alice Githugu, Manager at Universal Care and Support Services Ltd

Thank you, Mandy, The Universal care team appreciates this review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne S (Client) published on 16 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was in urgent need of help with my personal care when the staff at UCSS came to me recommended by a friend. They are totally efficient in what they do providing care, but in addition, they are kind, warm and the most understanding of people. I have no hesitation in highly recommending them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Universal Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Universal Care and Support Services Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Universal Care and Support Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Universal Care and Support Services Ltd

What Type of Services does Universal Care and Support Services Ltd offer?

Universal Care and Support Services Ltd offers Home Care.

How many Carers does Universal Care and Support Services Ltd employ?

Universal Care and Support Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Universal Care and Support Services Ltd to verify any information. View our terms and conditions. Universal Care and Support Services Ltd has an Basic Service - more info.