Tapvim Care Services Ltd

Sentinel House, Ancells Business Park, Harvest Crescent, Fleet GU51 2UZ
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9.5 29 Reviews
  • Tapvim Care Services Ltd, Fleet
Tapvim Care Services Ltd in Fleet provides home care to people in their own homes.

Home care services include personal care such as assistance showering, live-in care, assistance to attend appointments, meal preparation and palliative care.

Supportive, skilled staff give people empathetic and respectful care.
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Care Provided by Tapvim Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.40

Please call the office for prices for Live in care, respite care or overnight care

These prices are only a guideline, please contact Tapvim Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Tapvim Care Services Ltd

Person in charge

  • Pamela Mabvira (Manager)

Tapvim Care Services Ltd Reviews (29)

9.5

Tapvim Care Services Ltd has a Review Score of 9.5 (9.479) out of 10, based on 29 reviews in the last 2 years.
Over all time Tapvim Care Services Ltd has 29 reviews.

Overall Experience
  • 17
  • 10
  • 0
  • 0
  • 2
Date Published
  • 29
  • 14
  • 17
  • 29
  • 0
Reviewer Connection to Tapvim Care Services Ltd
  • 10
  • 8
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Karen W (Daughter-in-law of Client) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care staff are very friendly and helpful towards my father-in-law and always make him feel comfortable. I would like to point out that I would like to have a fortnightly schedule of estimated visiting times of the carers to plan every meal around and also I never had any care information
provided that we are entitled to.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words about our care staff and for sharing your review. We're really glad to hear that your father-in-law feels comfortable and well cared for. We understand the importance of having a consistent schedule, and we will work on providing a fortnightly plan with estimated visiting times so that you can plan meals and other activities more easily.

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Review from John R (Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received 3 hours per week 'take a break' support for some 9 months. The lovely young ladies who are always prompt and cheerful allow me to leave my 78-year-old wife who has Parkinson's disease. Not only do they support my wife, but they also do light housework - dusting, hoovering, ironing etc.
Friends who use similar services are impressed by how much more our carers do than those whom they have used.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for sharing your positive experience! We're delighted to hear that our 'take a break' support has been so beneficial for you and your wife. It's wonderful to know that our team is prompt, cheerful, and provides such comprehensive care, including support for your wife and assistance with light housework. We're especially pleased to hear that our services stand out compared to others. Your review means a lot to us and encourages us to continue delivering high-quality care. Thank you for your kind words!

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Review from Jane L (Daughter of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father was cared for by the lovely staff at Tapvim from July 2023 - March 2024. Dad had suffered a debilitating stroke which left him with limited mobility and severe speech and language challenges. He moved in with me to help his recovery. The care he received from Tapvim was excellent!
The carers were all polite, friendly, respectful and extremely professional. Dad had no complaints neither did we. The manager and her super team got Dad into a good routine. His health, demeanour and appearance have benefited from having care from Tapvim, so much so that Dad has been able to return to his own home (sadly not in Tapvim’s area). The manager and her team are always happy to help with specific requests - changes to care times etc and this has helped us as a family manage our routines. If you are looking for home care I wholeheartedly recommend Tapvim.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you immensely for taking the time to share your heartfelt review of Tapvim's services. It brings us immense joy to hear about the positive impact our team had on your father's well-being during his care with us. We understand the challenges that come with caring for a loved one who has suffered a stroke, and we are honoured to have been able to provide support during such a critical time. Your kind words about our carers being polite, friendly, respectful, and professional mean the world to us. We strive to create an environment where every individual feels valued and cared for, and your feedback reaffirms that we are on the right path.

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Review from S P (Son of Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Tapvim carers have been helping my mother as she recuperates following a long stay in hospital. They have been invaluable in getting her from almost full dependence (two carers four times a day) back to being independent (no carers). All the carers have been friendly and polite and have seen to the
care my mother needed in a professional way, and the management have been very accommodating when changes to her care visits were requested as her mobility improved.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words, we pride ourselves in promoting independence for all of our service user and we are pleased to hear that it is working. We hope to continue working alongside your mother as she progresses with her independence.

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Review from G H (Wife of Client) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lovely carers. They are reliable, punctual and always friendly and polite. If there is ever a problem for example if they might be late, they let us know. They are very kind. My husband is very well cared for.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Wonderful! Thank you for your kind review. We are pleased you are happy with the care. We appreciate your feedback.

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Review from S C (Son of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review while speaking to my mum. She is very happy with the care she is receiving from your careers. Nothing is too much trouble for them. The most important part is making sure she is safe when showering. This is most reassuring for both of us.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for taking the time to give us feedback, we are grateful for you taking the time to share this feedback about our care. We will make sure to pass on your lovely feedback to the Carers involved. It's a pleasure to look after your mum, thank you.

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Review from S L (Daughter of Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two carers have come (separately) to the home (where I also live) to provide domiciliary and live-in care for my father.
Both carers have provided meticulous care to a high standard, paying close attention to personal and environmental hygiene and infection control.
They have been very patient with
my confused and doubly incontinent father.
The manager is frequently in touch and very available.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words. We will ensure we carry on providing the same brilliant service.

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Review from B O (Client) assisted by family/friend published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Tapvim staff are very caring and they help me when I need them with my personal care.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for taking time to review our service. We really appreciate your views

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Review from Christine W (Wife of Client) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have always been very helpful. My husband has been treated with dignity and support at all times.
Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for taking the time to write a review of your services. We are pleased to hear your husband is treated with dignity.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Tapvim Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.479 for Tapvim Care Services Ltd is calculated as follows: ( (109 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 169 Ratings = 4.479
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tapvim Care Services Ltd is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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