Tapvim Care Services Ltd

We are grateful for the work staff do but they would benefit from more training on modern British households. E.g. (1) I had to teach how to cook rice; (2) what is a sponge bag? (3) put electric toothbrush in client's mouth before switching on to prevent spraying dark pyjamas with white toothpaste!

Thank you to Pamela and the whole team.

The carers deliver a good standard of care and relate well to my wife. They clearly care about what they do. Her condition can make her mood and attitude variable and they adapt to this well. There is room for consistency in what they do, for example they do not always wear shoe protectors which I do consider important because of risks of walking in infections. They do not always record bowel and urine movement. Sometimes they are unavoidably late because of other client problems. The women would help if they sent a text to alert us.

From what I have seen, the carers are kind, they attend to all the basic needs of the service user. We are informed by text or phone if anything needs purchasing or replacing. The app is extremely useful for us to see on a daily basis the care that's being provided.

Require escort for visit to the opticians, shops, dentist, banks, newsagents, library etc. Can walk about a hundred yards with a walking stick and personal support. Probably sufficient I believe most of my finance, shopping etc., are handled by my next door neighbours who are very good and kind. My hearing is poor at the higher frequency and I do miss a word sometimes! Talking to carers who do not have English as their a first language can cause fewer shouting matches than one would expect!

While the carers are all individual who have their own personalities, collectively they are all highly professional, friendly, good-humoured, and responsive to my needs. In most cases, they are willing to go the extra bit to make my life a little easier. The job they do is both challenging and stressful and some days I can see that they are struggling. However, even in those circumstances, the quality of their work with me remains at the standard they would like to be judged by. My life is not easy these days, but it would be significantly harder without their support.

My wife is happy with the way he is treated, even though she says she hasn't seen a carer, bless her, but that is the dementia. Sometimes I have to go out shopping, etc. but they let themselves in with no problem.

Carers visit, not noticing pad needed changing (even though strong smell present), were not going to change until I asked them to.

I am completed satisfy with my carers they are discreat and carry out my every need so thanks to them for a good job done.

Tapvim have been Professional throughout, taking care of my mum's needs since the 27th December 2024 until 13th February 2026, my mum is very appreciative, of the Sterling work, provided by Tapvim Care Services, I myself have liaised with the Management, and the carers themselves. If I could give 6 Stars I would. Thank You Tapvim.

I would like to say a big thank you to all the care team and to let them know we appreciate all their hard work.

The staff are all very good in their own way. Some are better than others.

Very pleased with the care package, they go above and beyond to help!! If there is an issue mum always lets them know, so yeah, very pleased.

We are very pleased with Tapvin Services, the staff are very friendly, and would like to mention one carer in particular, she is very good, and all staff are helpful and nice.

For myself, a willingness to chat a little if there is time, is almost as important as carrying out the chores I cannot do. Most are willing, if time allows, but not so much everyone.

The reason I've given 1 is because one carer was absolutely lovely and really cared for my mum. We've had a catalogue of errors from this company, from not locking mum's front door at night, to giving her a second dose of medication because they hadn't checked the comms board, set up for their use. As if that wasn't bad enough the carers regular didn't work hours they were being paid for - on one occasion they stayed for 3 minutes of a half hour visit, which suggests to me that they had too many visits booked in their day & they had to play catch up when they could. Nonetheless mum was paying for her care and wasn't getting what she was paying for. They were always polite and pleasant to talk to but instead of engaging with mum on their visits some were more interested in their mobile phones. I appreciate they had to update mum's records on their phones but this wasn't just a case of them doing that. It is with regret that I'm writing this but their care standards weren't acceptable

All the staff I have had visit me have been very helpful and caring. They are all very good at their jobs and carry out a very professional job.

Carers always cheerful, polite and caring to all the family - became friends.

I am unable to comment about the management or value for money having no/little knowledge on those subjects.

All carers that have been to treat myself have been excellent all the time. Nothing is no trouble.