Tapvim Care Services Ltd

Sentinel House, Ancells Business Park, Harvest Crescent, Fleet GU51 2UZ
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9.5 28 Reviews
  • Tapvim Care Services Ltd, Fleet
Tapvim Care Services Ltd in Fleet provides home care to people in their own homes.

Home care services include personal care such as assistance showering, live-in care, assistance to attend appointments, meal preparation and palliative care.

Supportive, skilled staff give people empathetic and respectful care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship

Other Care Provided

  • Older Person Care
  • Dementia
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.40

Please call the office for prices for Live in care, respite care or overnight care

These prices are only a guideline, please contact Tapvim Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Tapvim Care Services Ltd

Person in charge

  • Pamela Mabvira (Manager)

Tapvim Care Services Ltd Reviews (28)

Total of 28, showing 1-20
9.5

Tapvim Care Services Ltd has a Review Score of 9.5 (9.497) out of 10, based on 28 reviews in the last 2 years. Over all time Tapvim Care Services Ltd has 28 reviews.

Overall Experience

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Date Published

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Review from C C (Daughter of Client) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as family are very grateful and happy with the care Mum is receiving. All of the carers have been very respectful ad are a massive help towards Mum's recovery.
I would like to say a big thank you to all the care team and to let them know we appreciate all their hard work.

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Review from Phillip W (Client) assisted by family/friend published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very good in their own way. Some are better than others.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thanks for your feedback we really appreciate it. We're glad to hear you feel the team is doing well overall. Everyone brings their own strengths, and we know consistency is important too. We'll keep working on making sure every visit feels just right. If there's ever anything specific you'd like us to improve, we're always here to listen.

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Review from T N (Daughter of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care package, they go above and beyond to help!! If there is an issue mum always lets them know, so yeah, very pleased.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your lovely feedback! We're so glad to hear that you're very pleased with the care package and that our team is going above and beyond to support your mum. It's great to know she feels comfortable speaking up if there's ever an issue open communication is so important to us. We truly value your trust and will continue doing our best to provide high quality care.

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Review from D H (Daughter of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Tapvin Services, the staff are very friendly, and would like to mention one carer in particular, she is very good, and all staff are helpful and nice.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words and positive feedback. We're delighted to hear that you're pleased with our services and that our staff have made such a good impression. It's especially lovely to hear one of our carers stood out we'll be sure to pass on your praise. Your recognition means a great deal to our whole team.

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Review from Paul K (Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For myself, a willingness to chat a little if there is time, is almost as important as carrying out the chores I cannot do. Most are willing, if time allows, but not so much everyone.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your feedback. We're so pleased to hear that many of our care staff are willing to chat when time allows, as we know how important companionship. We do our best to match carers with the needs and preferences of each individual, and your comments help us continue to improve. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review from K B (Daughter of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The reason I've given 1 is because one carer was absolutely lovely and really cared for my mum. We've had a catalogue of errors from this company, from not locking mum's front door at night, to giving her a second dose of medication because they hadn't checked the comms board, set up for their use.
As if that wasn't bad enough the carers regular didn't work hours they were being paid for - on one occasion they stayed for 3 minutes of a half hour visit, which suggests to me that they had too many visits booked in their day & they had to play catch up when they could. Nonetheless mum was paying for her care and wasn't getting what she was paying for. They were always polite and pleasant to talk to but instead of engaging with mum on their visits some were more interested in their mobile phones. I appreciate they had to update mum's records on their phones but this wasn't just a case of them doing that. It is with regret that I'm writing this but their care standards weren't acceptable

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your feedback, and we're very sorry your experience didn't meet expectations. We understand how upsetting this must have been and take your concerns seriously.Regarding the medication error, there was a communication breakdown following a carer's car breakdown. We arranged another carer, though later than your mum's usual time. Advice from 111 and the GP was sought to ensure her safety. We agree this could have been managed better and sincerely apologise.Visit durations are a priority. Carers are given travel time, but delays from illness, emergencies, or traffic can impact timing. Still, clients must receive the care they pay for, and we are addressing this.We're truly sorry that, despite our efforts, the issues weren't resolved to your satisfaction. We're glad your mum is now supported by another provider and hope she is doing well.Thank you again for your feedback it helps us reflect, learn, and improve.

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Review from Desmond S (Client) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have had visit me have been very helpful and caring. They are all very good at their jobs and carry out a very professional job.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your lovely feedback! We're really glad to hear that the staff visiting you have been caring, helpful, and professional. It means a lot to know their efforts are making a difference. We'll be sure to share your kind words with them!

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Review from E F (Wife of Client) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always cheerful, polite and caring to all the family - became friends.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your kind words! It's so heartwarming to hear that our carers felt like friends - that's exactly the kind of connection we hope to build. We'll make sure they know how much they were appreciated by you and your family.

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Review from Terence J (Husband of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day #one the care teams have been excellent, all working to the care plan and exceeding expectations. On the odd occasions when they were running late a telephone call told us of their problem and a time of expected arrival was given and kept.
I am unable to comment about the management or value
for money having no/little knowledge on those subjects.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your thoughtful review! We're so pleased to hear that our care team has been consistent, reliable, and exceeded your expectations from day one. Clear communication is something we take seriously, so it's great to know our updates during any delays have been helpful. We truly appreciate your feedback and continued trust in our service.

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Review from Audrey T (Client) assisted by family/friend published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that have been to treat myself have been excellent all the time. Nothing is no trouble.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with all our carers. Your feedback means a lot to our team-thank you for taking the time to share it!

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Review from Hugh M (Client) assisted by family/friend published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of staff excellent, one not so good, he is a bit lazy, lets others do work. Overall very good. Habit of leaving lights on.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your honest feedback. We're glad to hear that you've had a mostly positive experience with our team and that the overall care has been very good. We're sorry to hear that one staff member hasn't met expectations-your concerns will be looked into. We'll also remind all carers to be mindful about energy use, including switching off lights. Your input helps us improve, and we really appreciate you sharing it.

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Review from Helen S (Sister of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I not very happy with service my sister gets.
I carers are nice enough but there is a communication barrier.
Hygien of equipment isn't that great. Washing up with cold water! Everything is very rushed. My sister can't feed herself and feels they rush her most the time. They have no idea about English
meals, they have no training in simple meals like scrambled egg or omelette. Even making a sandwich can become a difficult task it seems. Some say they can do certain things because they have had a baby at some point in there lives. I'm sure the job centre wouldn't except that from anyone!

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for taking the time to leave a review.We would like to clarify that the points stated are not accurate. Your sister has expressed she is happy with the care she receives, as confirmed in a recent meeting with the Registered Manager.A review with the Social Worker and Occupational Therapy team was held to reassess her needs due to declining health. Additional time and specialist equipment are now being put in place to better support her.Regarding meals, at the start of care, it was agreed carers would assist only with feeding, while meal preparation remained the family's responsibility. Following the recent review, Social Services have allocated more time so carers can assist more fully with feeding.We continue to work closely with the multidisciplinary team to ensure your sister receives the support she needs. Please contact us if you feel further changes are needed, as we are committed to continuously improving the care we provide.

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Review from E W (Partner of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the service. Sometimes carer arrives later than I would like in the morning.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for taking the time to share your feedback. I'm really pleased to hear that you are overall happy with the service we provide.I appreciate you mentioning the occasional later arrival in the mornings. I will review the scheduling and speak with the team to see how we can better meet your preferred times wherever possible.

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Review from B W (Wife of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly carers, always polite and have time to ask how we all are. Good service from them, only negative is they are finishing sometimes earlier than their time, sometimes 10-15 minutes earlier, other than that we are happy.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for your kind words and valuable feedback. We're so pleased to hear that our carers are friendly, polite. We do take your concern about early finishes seriously and will look into this to ensure visit times are being used appropriately and in line with the care plan. We're glad to know you're happy overall, and we appreciate you bringing this to our attention.

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Review from Kim H (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do find the carers friendly and very kind to my mum. My mum was reluctant to accept care initially but the team have made her feel more accepting. I like the fact she has a core team and doesn't have lots of different faces.
The communication between us all is good. My only suggestion is that they
wear their name badges as Mum can't remember their names.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your lovely feedback. We're really pleased to hear that your mum has become more comfortable with care and that our team has helped her feel at ease-that's exactly what we aim for. It's great to know that the consistency of a core team and strong communication have made a positive difference. Thank you also for your helpful suggestion about name badges-we'll remind all carers to wear them so it's easier for your mum to remember who's who. We really appreciate your support and feedback.

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Review from B M (Client) assisted by family/friend published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. The carers are always very professional, happy, cheerful and polite. A very friendly team providing on excellent service. I feel completely safe in their care and trust them with all the help they give me.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you feel safe and well cared for by our team. Providing professional, cheerful, and compassionate care is at the heart of what we do, and it's wonderful to know that our carers have made a positive impact. If there's anything more we can do to support you, please don't hesitate to let us know. We look forward to continuing to provide you with excellent care!

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Review from Janet B (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Tapvim have been looking after my mum since she came out of hospital earlier this year. Initially I was very worried Mum would not accept help and someone going into her home but needn't have worried she has absolutely loved their help, chats and laughs together. Also I haven't had to
worry that Mum is safe, eating, taking her meds or just not lonely. That's all been made possible with the carers' positive attitude, caring and good communication. Even though I live 4 hours from Mum I've been able to relax knowing she's in good hands and I've always been kept informed if anything was needed. A massive thank you to a great team for everything you've done and all the best in the future on behalf of both me and my mum and the cat of course. Kind regards.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words and thoughtful review! We are truly grateful to hear that your mum has enjoyed our carers' company and care. It means a lot to us that both you and your mum have felt at ease, especially with you being so far away. We appreciate your trust in us. Please give our best to your mum and the cat too!

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Review from Sarah M (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Tapvim Care Services when my Dad came home after breaking his hip. The care staff were lovely, and very respectful towards my Dad and the rest of the family. They'd often check on my mum who has dementia, which I found very kind. The company worked with us to find a schedule that worked for
all of us and I felt I could call and discuss any issues and that I was listened to. The only reason we stopped using Tapvim is that my Dad had to go into a care home as his needs were more than we could handle, but Tapvim totally understood and we would not have got through this period without them.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for sharing your experience with Tapvim Care Services. We're truly honored to have been part of your family's journey during such a challenging time. It means a lot to hear that our staff was kind, respectful, and attentive not only to your dad but also to your mum. Providing personalised care and ensuring open communication are core to our mission, and we're glad to know that you felt supported throughout the process.We completely understand the decision to move your dad to a care home, and we're glad we could assist during this transitional period. Should you or your family ever need support again, we'll always be here. Wishing you all the best moving forward.

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Review from Janine B (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that we had interaction with has been friendly, helpful and patient with my dad and his needs.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words! We're delighted to hear that our staff were able to provide friendly, helpful, and patient care for your dad. It's our priority to make sure everyone feels well-supported, and we're glad we could be there for you. If there's anything else we can do to assist, please don't hesitate to let us know

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Review from Karen W (Daughter-in-law of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care staff are very friendly and helpful towards my father-in-law and always make him feel comfortable. I would like to point out that I would like to have a fortnightly schedule of estimated visiting times of the carers to plan every meal around and also I never had any care information
provided that we are entitled to.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words about our care staff and for sharing your review. We're really glad to hear that your father-in-law feels comfortable and well cared for. We understand the importance of having a consistent schedule, and we will work on providing a fortnightly plan with estimated visiting times so that you can plan meals and other activities more easily.

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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Tapvim Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Tapvim Care Services Ltd is calculated as follows: ( (109 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 163 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tapvim Care Services Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Tapvim Care Services Ltd

What Type of Services does Tapvim Care Services Ltd offer?

Tapvim Care Services Ltd offers Home Care.

How many Carers does Tapvim Care Services Ltd employ?

Tapvim Care Services Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tapvim Care Services Ltd to verify any information. View our terms and conditions. Tapvim Care Services Ltd has an Enhanced Service - more info.