Tapvim Care Services Ltd

Sentinel House, Ancells Business Park, Harvest Crescent, Fleet GU51 2UZ
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9.6 17 Reviews
  • Tapvim Care Services Ltd, Fleet
Tapvim Care Services Ltd in Fleet provides home care to people in their own homes.

Home care services include personal care such as assistance showering, live-in care, assistance to attend appointments, meal preparation and palliative care.

Supportive, skilled staff give people empathetic and respectful care.

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Care Provided by Tapvim Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tapvim Care Services Ltd
  • Person in charge
  • Pamela Mabvira (Manager)

Funding & Fees Guide for Tapvim Care Services Ltd

  • Prices

  • From £23.40 an Hour Monday to Friday 7 am- 9 pm
    £25.80 Weekends
    £36.50 Bank holidays

  • Please call the office for prices for Live in care, respite care or overnight care

Tapvim Care Services Ltd Reviews (17)

9.6

Tapvim Care Services Ltd has a Review Score of 9.6 (9.560) out of 10, based on 17 reviews in the last 2 years. Over all time Tapvim Care Services Ltd has 17 reviews.

Overall Experience

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Review from Helen S (Sister of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I not very happy with service my sister gets.
I carers are nice enough but there is a communication barrier.
Hygien of equipment isn't that great. Washing up with cold water! Everything is very rushed. My sister can't feed herself and feels they rush her most the time. They have no idea about English
meals, they have no training in simple meals like scrambled egg or omelette. Even making a sandwich can become a difficult task it seems. Some say they can do certain things because they have had a baby at some point in there lives. I'm sure the job centre wouldn't except that from anyone!

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for taking the time to leave a review.We would like to clarify that the points stated are not accurate. Your sister has expressed she is happy with the care she receives, as confirmed in a recent meeting with the Registered Manager.A review with the Social Worker and Occupational Therapy team was held to reassess her needs due to declining health. Additional time and specialist equipment are now being put in place to better support her.Regarding meals, at the start of care, it was agreed carers would assist only with feeding, while meal preparation remained the family's responsibility. Following the recent review, Social Services have allocated more time so carers can assist more fully with feeding.We continue to work closely with the multidisciplinary team to ensure your sister receives the support she needs. Please contact us if you feel further changes are needed, as we are committed to continuously improving the care we provide.


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Review from E W (Partner of Client) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the service. Sometimes carer arrives later than I would like in the morning.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you for taking the time to share your feedback. I'm really pleased to hear that you are overall happy with the service we provide.I appreciate you mentioning the occasional later arrival in the mornings. I will review the scheduling and speak with the team to see how we can better meet your preferred times wherever possible.


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Review from B W (Wife of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly carers, always polite and have time to ask how we all are. Good service from them, only negative is they are finishing sometimes earlier than their time, sometimes 10-15 minutes earlier, other than that we are happy.

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Review from Kim H (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do find the carers friendly and very kind to my mum. My mum was reluctant to accept care initially but the team have made her feel more accepting. I like the fact she has a core team and doesn't have lots of different faces.
The communication between us all is good. My only suggestion is that they
wear their name badges as Mum can't remember their names.

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Review from B M (Client) assisted by family/friend published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. The carers are always very professional, happy, cheerful and polite. A very friendly team providing on excellent service. I feel completely safe in their care and trust them with all the help they give me.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you feel safe and well cared for by our team. Providing professional, cheerful, and compassionate care is at the heart of what we do, and it's wonderful to know that our carers have made a positive impact. If there's anything more we can do to support you, please don't hesitate to let us know. We look forward to continuing to provide you with excellent care!


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Review from Janet B (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Tapvim have been looking after my mum since she came out of hospital earlier this year. Initially I was very worried Mum would not accept help and someone going into her home but needn't have worried she has absolutely loved their help, chats and laughs together. Also I haven't had to
worry that Mum is safe, eating, taking her meds or just not lonely. That's all been made possible with the carers' positive attitude, caring and good communication. Even though I live 4 hours from Mum I've been able to relax knowing she's in good hands and I've always been kept informed if anything was needed. A massive thank you to a great team for everything you've done and all the best in the future on behalf of both me and my mum and the cat of course. Kind regards.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words and thoughtful review! We are truly grateful to hear that your mum has enjoyed our carers' company and care. It means a lot to us that both you and your mum have felt at ease, especially with you being so far away. We appreciate your trust in us. Please give our best to your mum and the cat too!


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Review from Sarah M (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Tapvim Care Services when my Dad came home after breaking his hip. The care staff were lovely, and very respectful towards my Dad and the rest of the family. They'd often check on my mum who has dementia, which I found very kind. The company worked with us to find a schedule that worked for
all of us and I felt I could call and discuss any issues and that I was listened to. The only reason we stopped using Tapvim is that my Dad had to go into a care home as his needs were more than we could handle, but Tapvim totally understood and we would not have got through this period without them.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for sharing your experience with Tapvim Care Services. We're truly honored to have been part of your family's journey during such a challenging time. It means a lot to hear that our staff was kind, respectful, and attentive not only to your dad but also to your mum. Providing personalised care and ensuring open communication are core to our mission, and we're glad to know that you felt supported throughout the process.We completely understand the decision to move your dad to a care home, and we're glad we could assist during this transitional period. Should you or your family ever need support again, we'll always be here. Wishing you all the best moving forward.


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Review from Janine B (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that we had interaction with has been friendly, helpful and patient with my dad and his needs.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words! We're delighted to hear that our staff were able to provide friendly, helpful, and patient care for your dad. It's our priority to make sure everyone feels well-supported, and we're glad we could be there for you. If there's anything else we can do to assist, please don't hesitate to let us know


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Review from Karen W (Daughter-in-law of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care staff are very friendly and helpful towards my father-in-law and always make him feel comfortable. I would like to point out that I would like to have a fortnightly schedule of estimated visiting times of the carers to plan every meal around and also I never had any care information
provided that we are entitled to.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words about our care staff and for sharing your review. We're really glad to hear that your father-in-law feels comfortable and well cared for. We understand the importance of having a consistent schedule, and we will work on providing a fortnightly plan with estimated visiting times so that you can plan meals and other activities more easily.


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Review from John R (Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received 3 hours per week 'take a break' support for some 9 months. The lovely young ladies who are always prompt and cheerful allow me to leave my 78-year-old wife who has Parkinson's disease. Not only do they support my wife, but they also do light housework - dusting, hoovering, ironing etc.
Friends who use similar services are impressed by how much more our carers do than those whom they have used.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for sharing your positive experience! We're delighted to hear that our 'take a break' support has been so beneficial for you and your wife. It's wonderful to know that our team is prompt, cheerful, and provides such comprehensive care, including support for your wife and assistance with light housework. We're especially pleased to hear that our services stand out compared to others. Your review means a lot to us and encourages us to continue delivering high-quality care. Thank you for your kind words!


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Review from Jane L (Daughter of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father was cared for by the lovely staff at Tapvim from July 2023 - March 2024. Dad had suffered a debilitating stroke which left him with limited mobility and severe speech and language challenges. He moved in with me to help his recovery. The care he received from Tapvim was excellent!
The carers were all polite, friendly, respectful and extremely professional. Dad had no complaints neither did we. The manager and her super team got Dad into a good routine. His health, demeanour and appearance have benefited from having care from Tapvim, so much so that Dad has been able to return to his own home (sadly not in Tapvim’s area). The manager and her team are always happy to help with specific requests - changes to care times etc and this has helped us as a family manage our routines. If you are looking for home care I wholeheartedly recommend Tapvim.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you immensely for taking the time to share your heartfelt review of Tapvim's services. It brings us immense joy to hear about the positive impact our team had on your father's well-being during his care with us. We understand the challenges that come with caring for a loved one who has suffered a stroke, and we are honoured to have been able to provide support during such a critical time. Your kind words about our carers being polite, friendly, respectful, and professional mean the world to us. We strive to create an environment where every individual feels valued and cared for, and your feedback reaffirms that we are on the right path.


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Review from S P (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Tapvim carers have been helping my mother as she recuperates following a long stay in hospital. They have been invaluable in getting her from almost full dependence (two carers four times a day) back to being independent (no carers). All the carers have been friendly and polite and have seen to the
care my mother needed in a professional way, and the management have been very accommodating when changes to her care visits were requested as her mobility improved.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words, we pride ourselves in promoting independence for all of our service user and we are pleased to hear that it is working. We hope to continue working alongside your mother as she progresses with her independence.


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Review from G H (Wife of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lovely carers. They are reliable, punctual and always friendly and polite. If there is ever a problem for example if they might be late, they let us know. They are very kind. My husband is very well cared for.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Wonderful! Thank you for your kind review. We are pleased you are happy with the care. We appreciate your feedback.


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Review from S C (Son of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review while speaking to my mum. She is very happy with the care she is receiving from your careers. Nothing is too much trouble for them. The most important part is making sure she is safe when showering. This is most reassuring for both of us.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for taking the time to give us feedback, we are grateful for you taking the time to share this feedback about our care. We will make sure to pass on your lovely feedback to the Carers involved. It's a pleasure to look after your mum, thank you.


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Review from S L (Daughter of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers have come (separately) to the home (where I also live) to provide domiciliary and live-in care for my father.
Both carers have provided meticulous care to a high standard, paying close attention to personal and environmental hygiene and infection control.
They have been very patient with
my confused and doubly incontinent father.
The manager is frequently in touch and very available.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for your kind words. We will ensure we carry on providing the same brilliant service.


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Review from B O (Client) assisted by family/friend published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Tapvim staff are very caring and they help me when I need them with my personal care.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for taking time to review our service. We really appreciate your views


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Review from Christine W (Wife of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been very helpful. My husband has been treated with dignity and support at all times.

Reply from Pamela Mabvira, Manager at Tapvim Care Services Ltd

Thank you so much for taking the time to write a review of your services. We are pleased to hear your husband is treated with dignity.


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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Tapvim Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Tapvim Care Services Ltd is calculated as follows: ( (70 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 100 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tapvim Care Services Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Tapvim Care Services Ltd

What Type of Services does Tapvim Care Services Ltd offer?

Tapvim Care Services Ltd offers Home Care.

How many Carers does Tapvim Care Services Ltd employ?

Tapvim Care Services Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tapvim Care Services Ltd to verify any information. View our terms and conditions. Tapvim Care Services Ltd has a Premium Service – more info.