Clover Care Scotland Ltd

Ugstonrigg Cottage, Haddington EH41 3SU
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Top 20 award
10 31 Reviews
  • Clover Care Scotland Ltd, Haddington
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £30

These prices are only a guideline, please contact Clover Care Scotland Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Clover Care Scotland Ltd

Person in charge

  • Uta Cochrane (Registered Manager )
Are you the Owner/Manager of Clover Care Scotland Ltd? View your Advertising Options

Clover Care Scotland Ltd Reviews (31)

10

Clover Care Scotland Ltd has a Review Score of 10 (9.970) out of 10, based on 28 reviews in the last 2 years.
Over all time Clover Care Scotland Ltd has 31 reviews.

Overall Experience
  • 31
  • 0
  • 0
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Date Published
  • 31
  • 8
  • 12
  • 28
  • 3
Reviewer Connection to Clover Care Scotland Ltd
  • 15
  • 9
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 31, showing 1-20
Review from K R (Daughter of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care was absolutely exceptional with their live in care for my 94 disabled father. Prudence stayed and cared for him for 3 days and nights and was such an immense help enabling me some respite. Managers went above and beyond to make sure everything was organised wonderfully efficiently. I was
extremely impressed by the quality of care, professionalism but also friendly approach and sincerity and would highly recommend Clove Care to anyone looking for home help.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you for your review, we will continue working hard to maintain the standard.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian R (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care has provided reliable, flexible, friendly and professional caring services for my mother. At times of crisis, they went the extra mile and I always feel confident she is in good hands. The manager, in particular, has managed the service with real professionalism and shown high levels of
care and diligence himself.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review and feedback we hope to continue working hard.

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Review from Mark R (Great-Nephew of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and always on time which is very important. Always very polite and respectful to my Aunt.


Having used other care providers, I find that Clover Care have provided a much more cost effective and reliable service

Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review and feedback we hope to continue working hard.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from John S (Husband of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very pleasant and work hard at keeping my wife safe.
They try to keep to the same arrival time which helps me plan the day.
It is usually the same faces so we are familiar and happy with that.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how our team is doing , and we have passed this on to them. Thank you again for the feedback.

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Review from Claire W (Daughter of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provision and swift response to increased need during period of illness, all the carers are very kind and pleasant and the service is excellent. The carers are responsive to my mums requests.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how you have become fond of our team, and we have passed this on to them. Thank you again for the feedback.

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Review from Keith S (Son of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover care have been looking after my father for 3 months and the level of care has been excellent. They have taken the time to get to know my father and always treat him with kindness and respect. They are always cheerful which goes along way to cheering my father up. I would thoroughly recommend
their services.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how you have become fond of our team, and we have passed this on to them. We are pleased for the opportunity you have given us to look after your father. Thank you once again.

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Review from Deborah W (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been very happy with the service from Clover Care. The staff are lovely & make such an effort to be bright & cheery & are very courteous to my mum. The office staff are also very supportive. We would recommend Clover Care
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how you have become fond of our team, and I have passed this on to them, we are pleased you have given us the opportunity to look after your mum. Thank you again for the feedback

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Review from Marilyn Y (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to transition from another care company who could not provide the service she required, so she was a little apprehensive, but she tells me she has no complaints whatsoever and that the staff who come to see to her needs are very attentive and always make sure she is well and safe. I too have
met all the carers who visit mum, and I have always found them to be friendly and caring. I have had to contact the office from time to time just to tweak mum's care on a few occasions, and this is no trouble to them at all. In fact, they encourage me to contact them whenever necessary. One thing I particularly like is the continuity of staff. There is not a high turnover of staff with this company and no agency staff, which I think is an important factor when dealing with the care of the elderly.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how you have become fond of our team, and we have passed this on to them. Thank you again for the feedback.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Dorothy K (Wife of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care Clover Care provides for my husband. The carers are always on time and treat George kindly and with respect. I have become very fond of them all and would highly recommend them.
Only one comment, I would appreciate a copy of the rota just to know who is coming.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the review, it is so lovely to hear how you have become fond of our team, and I have passed this on to them. All the time enjoy his visits and you are so welcoming to them. We are trying to step away from paper rotas, and are encouraging the use of the electronic system we use, I will give you a call to discuss and see what is easier for you. Thank you again for the feedback.

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Review from Clare M (Daughter of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care have been looking after my mother for more than a year now, and I can highly recommend them without hesitation. The carers are compassionate, professional, patient, friendly and always cheerful, and the administration is easy to communicate with, supportive and happy to advise when questions
arise. They've been flexible and supportive during a hospital stay (even visiting my mother on numerous occasions while she was an inpatient) and adapted my mother's care as needed when she returned home, going above and beyond to liaise with other health services to ensure that equipment and the proper care was in place for her return. Knowing that they were there during this difficult transition was extremely reassuring for me, and I always knew that help was a phone call away. My mother values her carers enormously and enjoys their visits. With their help she is able to remain living at home with dignity. I cannot express how thankful we are to have found Clover Care.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you for the lovely review. As always we are happy to help and accommodate. We all love visiting mum as she is such a character who we all treasure dearly.

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Review from F M (Son of Client) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care provide an excellent professional and flexible service at a very reasonable cost. They proved to be diligent, observant and caring. In all, they provided great support tailored to our needs.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the lovely review. We thank you for allowing us to care for your father and putting your faith in us. All our carers love looking after your father. We hope to have many more enjoyable visits with him.

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Review from Anne A (Wife of Client) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the professional manner in which Clover Care operates. Communication is good, reliability excellent and the carers are kind and compassionate at all times.
Given some notice, I can arrange day care to attend appointments and live in care to allow us some respite. The fact
I can go away for a few days knowing my husband is so well cared for, is essential for my own well-being as well as my husbands.
I wouldn't hesitate to recommend Clover Care for your loved ones needs
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you so much for the lovely review. We thank you for allowing us to care for your husband and putting your faith in us. All our carers love looking after your husband, we now have a waiting list! We hope to have many more enjoyable visits with him.

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Review from Ian H (Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The initial response was prompt and appropriate care programme agreed - and carried out in an efficient and helpful manner.
The charge fees were more than fair for the attendance given.
We would not hesitate to use their services again should the need arise.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you for your feedback. We will continue working hard.

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Review from Chris P (Son of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a relationship with Clover Care Ltd for over a year. During this period the team has provided an increasing level of respite care for my Mum who lives with my wife and me.
Initially, the team provided a level of daily companionship and "check-in" support. As my Mum's health deteriorated
the level of care has increased to providing 24x7 care, enabling us to take time away from home.
Throughout our relationship with the team, we have had nothing but praise and thanks for the care and support they have provided. Every member of the team we have met has been so caring and professional in their approach and attitude to their role.
Without their support we would not have been able to take any breaks from our caring responsibilities, for this, we are truly grateful. We would have no hesitation in recommending Clover Care's Services.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review. We thank you for allowing us to care for your mum and putting your faith in us. All our carers love looking after your mum, we now have a waiting list! We hope to have many more enjoyable visits with her.

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Review from Valerie S (Daughter of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care has changed our lives in every way for the better. They have allowed my mum to stay at the home she loves despite having severe Alzheimer's and they have given my dad respite and company. They are reliable, compassionate, and go the extra mile. Wholeheartedly recommend.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you for your feedback, we hope to continue working hard.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graeme H (Son of Client) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All very friendly, helpful and caring staff, the small number of the staff on the rota allows my mother to create a relationship and a bond with each carer.
All staff are always keen to help above and beyond, even taking my mother to hospital appointments.
My mother has received care from other providers
in the past, Clover Care is head and shoulders above the others.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Hi, thank you so much for the feedback. We hope to continue working hard.

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Review from Alison H (Daughter of Client) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care is the reason that my father can continue to live in his home after his health took a serious downturn and a stay in hospital. He was discharged into our care and if we had not found Clover Care we would not have coped well and neither would he. My father's health has improved and stabilised
due to the excellent professional care and attention he has received from the whole team. They are always positive, helpful, caring and full of good advice. Nothing is too much to ask of them. There have been occasions when more time was needed and this is done seamlessly. My father also values and likes the care visits, and, speaks highly of all of the carers.
Clover Care's communication with the rest of the family is very good and it is always easy to contact them when needed. We have also had help from them when liaising with other health services for my father.
I would recommend Clover Care to anyone without hesitation.
Reply from Tinashe Sibanda, Manager at Clover Care Scotland Ltd

Thank you for your review. We will continue to work hard.

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  • Management
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  • Value for Money
Review from Andy M (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clover Care has delivered real care to my father. Recently returned home from hospital, my father's needs had become more complicated: Clover Care has advised, managed, and actioned the necessary adjustments to the excellent care they were already offering him with sensitivity, concern, and practical
insight. They have adjusted the number of carers (increase and decrease) according to my father's needs flexibly and always in consultation with us. They have undertaken every aspect of caring for him with good humour and patience: my father sees his carers as friends - he enjoys and looks forward to their visits. It is due to the care he is receiving from Clover that he is managing to face up to the challenges of living independently. The management and team have often gone above and beyond when the distance we live away has prevented us from responding as immediately as we would have liked. They offer advice and support both on day-to-day issues of his care, but also on the future.
Reply from Tinashe Sibanda, Director/Manager at Clover Care Scotland Ltd

Thank you so much for the wonderful review. We are delighted to offer support to your Dad, and it is humbling to know our carers are thought of so highly by him. We hope to continue to support you as a family for a long time to come.

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Review from Rachel K (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care provided by Clover Care for my mum during her last months of life was exceptional and we were very happy to have found them. The carers were always on time and skilled at providing personal care and support using a range of transfer and other equipment. They developed a very warm
and friendly relationship with my mum and with the rest of the family. The manager frequently visited to check everything was going well and made sure his staff understood about any changes in my mum’s health so that adaptations to her care routine could be made. My mum could not have had better care and I would highly recommend Clover Care Scotland.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review. It was a honor and privileged to care for mum in her final months of life. It is humbling to hear that our carers developed a warm , friendly and understanding relationship with Mum. Please let us know if you ever need anything in the future, even if just a chat and a Cuppa tea.

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Review from K K (Daughter of Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Christmas my mum, who suffered from Parkinsons type dementia, went steadily downhill, requiring more care than my father was able to provide. The Clover Care team were recommended to us and we didn't look anywhere else after meeting them. They were well-informed and able to advise us on how best
to deal with my mum's case, making a great effort to fit in with our needs and times. Staff were friendly as well as efficient and cared for my mum wonderfully. My mother was able to stay at home where she passed away peacefully and with her family around her. I can only be grateful for the carers' warm understanding and assistance at such a complicated time and would highly recommend the company.
Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for the lovely review and for allowing Clover Care Scotland to care for your mum in her final months, it was a pleasure getting to know you all under the circumstances. We know how difficult it can be allowing anyone into your own home, so it's wonderful to know our carers have been so understanding, kind and caring.

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Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Clover Care Scotland Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.970 for Clover Care Scotland Ltd is calculated as follows: ( (162 Excellents x 5) + (5 Goods x 4) ) ÷ 167 Ratings = 4.97
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clover Care Scotland Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 31 Jul 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Clover Care Scotland Ltd

What Type of Services does Clover Care Scotland Ltd offer?

Clover Care Scotland Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clover Care Scotland Ltd to verify any information. View our terms and conditions. Clover Care Scotland Ltd has an Basic Service - more info.