Clover Care Scotland Ltd

Ugstonrigg Cottage, Haddington EH41 3SU
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Top 20 award
10 29 Reviews
  • Clover Care Scotland Ltd, Haddington
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Care Provided by Clover Care Scotland Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Clover Care Scotland Ltd
  • Person in charge
  • Tinashe Sibanda (Manager)

Funding & Fees Guide for Clover Care Scotland Ltd

  • Prices

  • £22-30
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Clover Care Scotland Ltd Reviews (29)

Total of 29, showing 21-29
10

Clover Care Scotland Ltd has a Review Score of 10 (9.988) out of 10, based on 29 reviews in the last 2 years. Over all time Clover Care Scotland Ltd has 29 reviews.

Overall Experience

  • 29
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Review from Heather M (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Clover Care Scotland. My mum had carers in 4 times a day to help her after a short stay in hospital as her mobility was impaired. The manager was respectful, professional and friendly with good communication skills, and was very adaptable to changing situations/circumstances.
When my mum was discharged from hospital the manager came to the house that afternoon. Often the carers stayed far longer than they needed to with Mum in order to ensure all her needs were met and that she was comfortable and safe. The carers were always punctual and were really keen to help Mum as much as possible. They were polite and arrived with ready smiles on their faces. The app for my phone provided by the manager enabled me to see when the carers had been in every day, it recorded how the visit had went and reported any issues. Great reassurance for family members. Mum looked forward to the chat and banter each day!

Reply from Tinashe Sibanda, Director/Manager at Clover Care Scotland Ltd

Thank you so much for this lovely review. It was a pleasure to meet your mum, she was a wonderful lady and we miss her very much. Thank you for allowing us to care for her. Clover Care Scotland will continue working hard to help other families.


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Review from F B (Sister of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care provided first class care for my brother. They treated him with complete respect and had genuine regard for him. They took time to find out about his interests and took an interest in other family members too. They also provided invaluable support to my sister-in-law, recognising what a
difficult time it was for her too. I would have no hesitation in recommending Clover Care to others.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you for your reveiw - we will continue working hard.


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Review from R R (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother found Clover Care when looking for a care team for our dad so he could get home from hospital after being in for 3 months. They have been an absolute blessing and Dad got home at the beginning of October, sadly only for 6 days before he passed but the entire team took brilliant care of him
in his final days. They were friendly, patient, and professional and we couldn't have asked for anything more. They provided support to the whole family and made us all feel reassured. Even though Dad couldn't talk much he always gave them a thumbs up and I believe it was because of their care that he was still smiling right up until the end. Many thanks once again.

Reply from Tinashe Sibanda, Manager/Director at Clover Care Scotland Ltd

Thank you for your review, we hope to continue working hard and put more smiles on people's faces. Thank you for allowing us to look after your dad.


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Review from Alistair M (Son of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care were absolutely fantastic. I contacted them to arrange a home care package for my Dad who had spent nearly 3 months in hospital. We were absolutely desperate to get him home and tried over 20 local care companies but no one could help. The managers were incredible and gave us hope by saying
that they could accommodate the package my Dad needed. After a home visit to assess the requirements they moved everything forward very quickly and luckily we were able to get my Dad home. He was at home for 6 days before passing away. Without Clover Care, he would have died in hospital.
Not only were they incredibly professional but overwhelmingly kind, caring and compassionate. At very low moments they were able to lift all of our spirits, bring a smile to my Dad's face and go above and beyond to make sure my Mum was looked after as well. My Dad received the best possible care and for that, I cannot thank them enough, I am so grateful. Thank you Clover Care!

Reply from Tinashe Sibanda, Manager/Director at Clover Care Scotland Ltd

Hi Alistair, thank you for the positive review and thank you for allowing Clover Care Scotland to help care for your dad in his final days. We hope to continue doing our best to provide first-class care.


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Review from Amanda B (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Clover Care for my mother for three months, and we are very happy with the service provided. We found them very helpful and flexible at our initial meeting. Nothing is too much trouble, and communication is excellent. I have an app which is updated by the carer daily, which is useful.
I would highly recommend Clover Care.

Reply from Tinashe Sibanda, Manager/Director at Clover Care Scotland Ltd

Hi, thank you for your review; we hope to continue with the hard.


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Review from Nick D (Son of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Clover Care Scotland at the point where our mother's care needs exceeded what our informal arrangements could achieve. The director and their team proved to be excellent. She was looked after very well, including encouraged to eat and drink properly, being helped to take her meds at the correct
times, and assisted to get a shower from time to time. I am sure that this helped our mum stay at home for a longer period than would otherwise have been possible. Since she was admitted to the hospital they have dropped in from time to time to see her, and even called in to sing her 'Happy Birthday' on her 90th.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Hi Nick,
Thank you for your review we hope to continue working hard.


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Review from M T (Husband of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent ten years trying to find a company to deliver personal care to my wife who has Dementia and Aphasia we searched for a good care company but without success. Then we discovered Clover Care not far from where we live. The carers from Clover Care arrive on time, are smartly dressed in uniform
and work hard to meet my wife's needs. They have been well trained but above all, they engage in conversation with us in order to better understand our needs. The result is that they have become 'one of the family' and we always look forward to their arrival.

Reply from Tinashe Sibanda, Director/Manager at Clover Care Scotland Ltd

Thank you for your review. We hope to continue working hard in the best interests of your wife.


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Review from Yvonne A (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover care have been fantastic with my mum. They turn up on time, are polite, respectful and very helpful and flexible on times and days that they come.
When I am away a lot they keep me updated and if I know they are coming to see Mum I can relax and know she has excellent care.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Hi Yvonne,
Thank you for the review - we aim to continue doing our best to support your mum.


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Review from R K (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clover Care have been outstanding in the care they have provided my family. They are flexible and respectful and have put my dad at the center of every decision being made. This has also been a massive help and support for my mum who had been managing all the care prior to Clover Care. Having the support
has allowed Mum to have valuable time to herself which is so important to her own health and wellbeing. I wouldn't hesitate to recommend Clover Care.

Reply from Tinashe Sibanda, Director at Clover Care Scotland Ltd

Thank you so much for your review/feedback. We hope to continue doing what we love most with compassion and care.


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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Clover Care Scotland Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Clover Care Scotland Ltd is calculated as follows: ( (171 Excellents x 5) + (2 Goods x 4) ) ÷ 173 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clover Care Scotland Ltd is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 31 Jul 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clover Care Scotland Ltd to verify any information. View our terms and conditions. Clover Care Scotland Ltd has a Basic Service – more info.