PHH Care Ltd

Unit 10, 52 Edision Road, Aylesbury HP19 8TE
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9.9 11 Reviews
  • PHH Care Ltd, Aylesbury
At Providence Helping Hands, the team understand the importance of trust and peace of mind when it comes to your care. Their trusted caregivers are carefully selected, trained and dedicated to provide compassionate care that you can rely on. The team are dedicated to supporting independence for individuals with specialised care needs.

As trained caregivers, they provide assistance with activities of daily living, medication management and specialised care services tailored to your unique requirements. The agency goal is to empower you to live to the fullest while receiving the support you need.

The team also provide exceptional end-of-life care service, compassionate support for individuals and their families during this sensitive time. They understand the unique needs and emotions involved in end-of-life care, and their caring team is there to provide comfort, pain management and emotional support.

They offer respite care for family caregivers and live in care services. Discover how their specialised care services can make a positive impact on your independence.

Contact them today to learn more about how their trusted caregivers can support you or your loved ones.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22

Please contact for price list

These prices are only a guideline, please contact PHH Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Providence Helping Hands Ltd

Person in charge

  • Emma Jumbe (Care Manager)

PHH Care Ltd Reviews (11)

9.9

PHH Care Ltd has a Review Score of 9.9 (9.931) out of 10, based on 11 reviews in the last 2 years.
Over all time PHH Care Ltd has 11 reviews.

Overall Experience
  • 10
  • 1
  • 0
  • 0
  • 0
Date Published
  • 11
  • 4
  • 6
  • 11
  • 0
Reviewer Connection to PHH Care Ltd
  • 4
  • 3
  • 3
  • 1
Total of 11, showing 1-11
Review from Brian B (Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff I have come into contact with have been, very friendly, polite And courteous.
Always treat me with respect and respond well to any request I make. they always wash up and clean everything when they have finished. They are more often than not on time, which is very helpful.
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  • Treated with Dignity
  • Value for Money
Review from Alison C (Daughter of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a very positive experience, my Dad was well looked after and happy in his home. The house was always spotless too. All the carers were kind, cheerful, attentive and respectful. They also communicated well with the family and other professionals.
Reply from Lisa Amah, Director at PHH Care Ltd

We are thankful for the 5 star review you have given us. We also aspire to continue to give the best of care. Thank you

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Review from William John H (Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from all carers. We feel they shouldn't have to clock in and out as they are all very trustworthy. The carers are always very smart and care about their patients and work.,รท 70 etc.
Reply from Lisa Amah, Director at PHH Care Ltd

We appreciate you taking the time to leave as an excellent review. Thank you

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Review from Peggy G (Wife of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
PHH helped us through the last weeks of my husband's life. Both day and night staff were kind in their dealings with him and skilled in their handling of his complex needs. I would recommend the company to others.
Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for your kind words, Glad to be of assistance.

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Review from Chris S (Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the service provided. All the staff have been well trained and carry out their duties efficiently while always friendly and sociable, generating a very pleasant atmosphere. They have always managed to stick to the agreed time slots, making planning of our days much easier.
Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for such a good review, we hope to keep up the good work.

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  • Value for Money
Review from J B (Daughter of Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely faultless. Such care and compassion at all times.
Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for your review. We really do appreciate it.

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  • Treated with Dignity
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Review from Anne P (Wife of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish thank all members of the Providence Helping Hands team for their excellent, attentive and sensitive care to my husband on the three visits a day that they came to our home after our contract began on 5th June. It was always a pleasure to have the carers in our home and made such a difference
to us both to know that he was in good hands during this final, most difficult phase of his life.
Reply from Lisa Amah, Director at PHH Care Ltd

Thank you for such a good review, we really appreciate it. We will try and keep up the good work.

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Review from April C (Daughter of Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was treated with the greatest care and respect from all carers and staff. They made her very comfortable in the end weeks of her life and always treated her with dignity. I often could hear laughter whilst they were caring for her which meant the world to her as she had a great sense of humour.
She and I were very grateful to them all for the kindness and care during very difficult time.
Reply from Lisa Amah, Director at PHH Care Ltd

Thanks so much for the great review. We really do appreciate it. We hope to keep up the good work.

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Review from Richard D (Husband of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
They provide everything I need. They fit in with our life very well and provide a good service. They are always friendly and adaptable to our needs. They are always cheerful and happy and make us feel good.
Reply from Lisa Amah, Director at PHH Care Ltd

Thanks for taking the time to write this review. We really appreciate it

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Review from Jane C (Wife of Client) published on 10 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't praise Providence Helping Hands too highly, everyone from the care manager to all the lovely carers has been so professional, courteous, caring and just good to have help for my very poorly husband. As a former medic who treated his patients with total care, I'm so impressed to have him
treated the same way at a time when it's so badly needed. It's a joy to hear his laughter with his carers when having his daily wash and dressing. Thank you so much.
Reply from Lisa Amah, Director at PHH Care Ltd

Thanks so much for the great review. We really do appreciate it. We hope to keep up the good work.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephanie B (Daughter of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Providence Helping Hands to care for my mother with mixed Dementia since April 2023 to date. They are consummate professionals, trained to high standards and completely reliable! I found them to be flexible and available to cover my specific needs at a very affordable rate.
Reply from Lisa Amah, Director at PHH Care Ltd

We're thrilled! and value your feedback. Thank you

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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for PHH Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for PHH Care Ltd is calculated as follows: ( (54 Excellents x 5) + (4 Goods x 4) ) ÷ 58 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PHH Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Emma

Emma J

Job Title: Registered Manager Joined: 2022

Emma C. Jumbe is the Manager at Providence Helping Hands Ltd.


Emma has over 15 years of experience in the care sector.


She holds an MBA, QCF Level 5 Diploma in Leadership and Management for Health and Social Care. She has experience in Care Management and has excellent knowledge of care standards and regulations. She has experience in supporting adults in care homes, residential settings, hospitals and individual homes. She also has experience in supported living settings, supporting adults and children with complex care needs and learning disabilities.


Emma has good communication skills and has also worked as a senior carer, care administrator, care co-ordinator and care manager.

Sandra

Sandra

Job Title: Team leader Joined: 2022

Care experience in both adults and children.

Lisa

Lisa Amah

Job Title: Director Joined: 2022

Lisa is a Registered nurse by profession and has over 20 years of experience in the care sector.

Frequently Asked Questions about PHH Care Ltd

What Type of Services does PHH Care Ltd offer?

PHH Care Ltd offers Home Care.

How many Carers does PHH Care Ltd employ?

PHH Care Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PHH Care Ltd to verify any information. View our terms and conditions. PHH Care Ltd has an Enhanced Service - more info.