Vitale Care

Keynor Barns, Keynor Lane, Chichester PO20 7NG
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9.7 22 Reviews
  • Vitale Care, Chichester
Hello this is Vitale, an at-home care company with a new approach. They offer the kind of care they would want for their own loved ones. They put the welfare and well-being of Care Professionals at the heart of everything they do.

Vitale believes life is for living. You want to feel independent, to live your life the way you want it, safe in the comfort of your home. You want to be surrounded by your memories and the people you love. You still want to get out and about, keep up with friends and hobbies, and maybe even try something new. The Vitale team can make that happen, with a tailored plan of support, crafted in collaboration with you.

They specialise in providing care for people living with dementia, Parkinson's disease, stroke, acquired brain injury, cancer and mobility and frailty issues. The highly experienced team believe in supporting you and your loved ones.

A care plan bespoke to you, compassionate and experienced Care Professionals, highly efficient communications and a personal touch are what clients say make Vitale stand out. Please do read the team's reviews when you are considering your at-home care needs.

This is care for the 21st century, helping you live the life you love.

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Care Provided by Vitale Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Vitale Care Ltd
  • Person in charge
  • Daniel Ayton (Managing Director)

Funding & Fees Guide for Vitale Care

  • Prices

  • £33.00 per hour weekdays and weekday evenings


    £36.00 per hour weekends and weekend evenings

Vitale Care Reviews (22)

Total of 22, showing 1-20
9.7

Vitale Care has a Review Score of 9.7 (9.736) out of 10, based on 21 reviews in the last 2 years. Over all time Vitale Care has 22 reviews.

Overall Experience

  • 19
  • 3
  • 0
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Date Published

22
5
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21
1

Review from Norma J (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, helpful, treat me with courtesy and respect, never feel embarrassed when attending to my personal hygiene needs.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for taking the time to leave us a lovely review. I am really glad to hear that you are getting well looked after by our supportive and experienced Care Professionals.


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Review from Shelagh M (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the service you offer, I did not know what to expect at first so was a little apprehensive. However, all the carers were very good, kind and willing. I would have liked to have had more consistency in the time slots, but realise this is not always possible. I have used other
home care companies in the past, but theres absolutely no comparison to Vitale. I shall continue to use you for as long as I need.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you so much for taking the time to leave a review. This is so lovely to hear. We are always willing to adjust times to suit your needs and will always endeavour to make this changes in a timely manner.


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Review from M B (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful team you have
could not be bettered
Congratulations.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

What a lovely review to read. We are really proud of our team and how they support our clients every day.


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Review from P N (Husband of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.
Same carer each week.
Good companion and empathy for the client.
Good value.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for such a wonderful review, we really enjoy looking after your wife each week.


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Review from Pam H (Wife of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband says everything is going well and they look after his needs. If occasionally when I am not at home most of your Carers know his routine and make sure he has been well looked after and safe to leave. On two occasions I have requested that my Husband would prefer a call not before 8.30a.m but
recently they have been 8.15a.m. I don't know if this can be avoided.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for your feedback. It is always important to us to hear how things are going. We will pass over your comments regarding care visit timings and get in contact with you to discuss this to get this rectified.


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Review from Margaret P (Daughter of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never had carers coming to support Mum before and we were worried about taking this step. Vitale Care staff have been wonderful from our very first enquiry, they are flexible, kind and supportive and have helped to relieve the pressure on me as my mum's main carer. excellent value for money
too and would recommend them highly.

Reply from Daniel Ayton, Managing Director at Vitale Care

Thank you so much for your kind words, it is our pleasure to help support your mother and to be able to take some of the pressure off of you.


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Review from Ruth C (Daughter of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is for the whole of our experiences with my Dad for over a year now. Everyone I have met, spoken to on the phone and read out on the app has taken my Dad to their heart and looked after him as if he was one of their own. Dad had become lonely and isolated and began to forget to look after
himself as well as his home, which he has lived in for more than 60 years. Moving him somewhere else just isn't an option currently and Vitale Care have stepped up each time his needs have altered, long may that continue. Thank you all for the peace of mind you have given me and the care that you have shown my Dad.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for such a lovely review. We love supporting your dad everyday and its great to see him thrive with the carers support. Thank you for also being so supportive and working with us every step of the way as it makes such a difference.


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Review from S S (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my carers. They are kind, caring and professional. So easy to talk to.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for your lovely review. We are so happy to hear feedback on how you are getting on. Our carers enjoy visiting and supporting you each week.


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Review from G T (Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The roster that I receive via text message seems to change. I have had about 10 different staff to those named on the roster so I am expecting somebody then somebody different or new turns up. Appointments before noon are not good, there seem to have got earlier.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for your review, I am sorry to hear that things are not working well for you. I will take a look over your roster and arrange a review to ensure that we can rectify any issues that you have. Always know that you can contact our office team at any time with concerns that you may have. We would always be happy to help.


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Review from Kenneth H (Client) assisted by family/friend published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff friendly and easy to talk to. They leave me to be as independent as possible but will help me when and where necessary. I appreciate any new ideas from the staff and ways to improve my well-being. On balance, many of the staff exceed my expectations and go beyond their call of
duty. I am really grateful for this and wish to pass on my thanks and appreciation.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for your review, it is great to hear that you are encouraged to remain independent and that new ideas are suggested to help you. We always try to go that extra mile when supporting clients and we would be delighted to pass on your thanks and appreciation to the team that supports you.


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Review from J M (Daughter of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very satisfied with the care she receiving. Staff are very caring and hardworking. Your service exceeds our expectations and above all is enabling her to stay in her home and be independent, which as her daughter is very important to me and all family members.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for such a lovely review. We are so happy to hear that our Vitale team are enabling your mother to remain at home and continue being independent. This is everything that we always set out to work towards and we are incredibly proud of the work our carers do on a daily basis. We look forward to continuing to support your mother.


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Review from G H (Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Vitale carers to be caring and co-operative, smiling faces and willingness to help with any task asked of them. I particularly enjoy the contact with them and the phone call to keep me informed of their times of arrival.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Thank you for your lovely review. It is great to hear how things are going with your care. We always try and provide the best possible care we can and our carers love supporting you each week.


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Review from J S (Daughter of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitale stepped in when we were let down by another carer at short notice. They went above and beyond to help us out and nothing felt like too much trouble, even though I know it probably was. They moved swiftly and got support in place for my Mum and she couldn't have been happier with the carer who
then stayed with her for a few weeks. The support staff are very courteous and professional and easy to contact when needed. The carer was 10/10 and fitted in with our family and Mum's needs seamlessly. The app they use to share information between those who need it gave us peace of mind about how Mum's day was going without us having to call her all the time.
We have decided to continue using Vitale for Mum's care needs on an ongoing basis. Couldn't be happier.
Thank you to everyone on the team.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

We are so glad to hear that your mums live-in care experience has been so positive. It has been great liaising with you and we look forward to supporting your mum full time.


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Review from D H (Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a client/service user of Vitale Care. I have autism and social anxiety, which has caused me to be chronically housebound all of my adult life. Vitale Care has been a lifeline for me, to help me interact with society, achieve more, and to help me live independently. Support has helped me get outside
more in my support sessions work on my confidence and do activities. I find Vitale Care staff very caring, supportive, and kind. I much prefer Vitale Care, to other care providers that I have been with in the past. Their ethos and positive attitude towards care make a big difference to me, and I do feel like they are always there to help me. I am very happy to receive support from Vitale Care, and I would wholeheartedly recommend to others who have a care need, to definitely consider Vitale Care. After experiencing some poor care providers in the past, Vitale Care has renewed my faith in care and has helped me become more positive about life, and I'm very grateful for that.

Reply from Daniel Ayton, Managing Director at Vitale Care

Thank you so much for your kind words, I am so happy that we have been able to make a positive impact on your life.


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Review from Sandie L (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Vitale team have been absolutely amazing. They are completely professional with care, kindness and sensitivity to my aged mother, allowing her dignity at this very difficult time in her life. Nothing is too much trouble and I would say they go above and beyond the call of duty. When they found my
mother on the floor from a fall, they called the paramedics, waited with her until their arrival, and then stayed with her throughout the examination. The Vitale team kept us informed every step of the way. I have no hesitation in recommending Vitale. Thank you the Vitale team.

Reply from Nicola Munday, Registered Manager at Vitale Care

It is a pleasure to support your mother. Her kind nature and the positive way she has been coping with her increasing health needs are an inspiration. She is always smiling even through the difficult times she has faced recently. Thank you for your review and we will ensure your comments are passed on to the wonderful team of care professionals involved. They will be very proud to know they have made a difference in the life of such a lovely lady.


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Review from Jo C (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Vitale Care for my father who has dementia, he is forgetting to eat and drink water. He seems very happy with the lovely chats and the reminders to eat and take his medication. The app system for each visit is such a huge relief to be able to read that he is ok. We have a few issues
and the carer is so helpful, understanding and constructive with ideas. The whole process has been much better than I thought.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hi Jo, Thank you for your lovely review. It's great to hear the feedback that we are able to help with new ideas to support your father. All of our clients are different and we truly believe that a bespoke care package brings out the best in our clients and we are there for every step of their journeys with us.


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Review from Catherine B (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company, staff members very caring and lovely with my elderly mother who has Alzheimer's.
Punctual, reliable and advised me in advance if a rota change was necessary.
Would definitely recommend it.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hi Catherine, Thank You for your lovely review it means the world to all of us at Vitale. We are glad to have been able to make a difference.


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Review from G R (Son of Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer has made a huge difference to my mother's quality of life. My mother looks forwards to her carer's visits. The carer's care, cooking and sense of humour has been a huge boost to my mum's well-being and we know she is being well looked after.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hello, thank you for your review and we are glad our carer is making a difference to your mum's well-being. I know our carer enjoys and looks forward to each visit.


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Review from Lesley M (Daughter of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitale has really listened to us and understood everything that we said to them at our initial meeting. In this respect, they have provided Mum with perfect companions who are very attentive and happy to listen to and chat with her. Mum now has something interesting and exciting to look forward to every
week as she never really knows what she will be doing during her visits until the carer arrives. She seems to have gotten her old spark back as she is getting the stimulation she has been lacking for some time - a good chat and a chuckle with an interested and interesting person has worked wonders. Nothing seems to be too much trouble for the staff and communications are also excellent.
I would recommend Vitale, without any hesitation at all, to anyone thinking about getting a home care provider.
Thank you to everyone at Vitale for everything you do.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hello Lesley, fantastic that your mum is enjoying her visits with us. We love visiting and listening to her stories of times past and engaging in her interests and hobbies. We really value your feedback. Thank you.


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Review from Clare S (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Vitale highly enough. This is the second agency we have used for housekeeping help for my elderly mother and the experience and quality of staff have surpassed anything we have experienced previously. There is a huge advantage in recruiting locally for local clients. Familiarity of the
local area, shops, doctor’s surgery, garden centres etc. is so helpful. In a relatively rural area, having car owners/drivers is also a great benefit. The office staff listened carefully to the needs of my mother and matched a carer extremely successfully. We look forward to a long and supportive relationship with Vitale which, in turn, enriches my mother’s life. Thank you very much to everyone working for Vitale.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hello Clare,
Thank you so much for your review and kind words. We fully believe that matching the right care professional to our clients makes a huge difference all round. We are glad that you feel this is making a difference too and we also look forward to a long and supportive relationship with you and your mother.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Vitale Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Vitale Care is calculated as follows: ( (99 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitale Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Nicola

Nicola Munday

Job Title: Registered Care Manager

Joined: 2022

I have worked as a care manager for over 11 years. I am passionate about delivering quality care and enforcing a fair working environment. I am excited by the development Vitale offers to all colleagues and the opportunity to shape the care world into something unique and positive.


Outside of work, I enjoy visiting new places, Travelling and spending time with family and friends.


You can often find me tagging along with my partner watching some sort of motor sport.


Keeleigh

Keeleigh Powell

Job Title: Care Coordinator

Joined: 2024

I have worked in care since I was 18 and have always had a love for helping people, I have had many jobs in the care industry and know exactly what it is like to be a carer and be out on the road all day. I work hard to try and have an honest open working relationship with all of my colleagues so they feel they can come to me with any roster issues.


Outside of work, I enjoy spending time with my husband, going for walks with my dog and going out for dinner.


Alice

Alice Galloway

Job Title: HR Manager

Joined: 2023

I have worked in People Management for over 15 years and my passions in work are Wellbeing, Personal Development and HR. I am a Mental Health first aider and encourage openness and transparency in the workplace to help form honest relationships based on mutual respect.


Outside of work I enjoy singing, watching rubbish TV and taking my two boys on adventures, which usually end in tears!


Daniel

Daniel Ayton

Job Title: Managing Director

Joined: 2022

I have worked in leadership teams for over 25 years, now working in Care for 4 years and I am passionate about developing and supporting our colleagues to enable them to be the very best they can be.


I want people to be proud of being part of a great company.


Outside of work I enjoy cycling and taking my daughter to sailing events.


Frequently Asked Questions about Vitale Care

What Type of Services does Vitale Care offer?

Vitale Care offers Home Care.

How many Carers does Vitale Care employ?

Vitale Care employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitale Care to verify any information. View our terms and conditions. Vitale Care has a Platinum Service – more info.