Vitale Care

Keynor Barns, Keynor Lane, Chichester PO20 7NG
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9.7 25 Reviews
  • Vitale Care, Chichester
Hello this is Vitale, an at-home care company with a new approach. They offer the kind of care they would want for their own loved ones. They put the welfare and well-being of Care Professionals at the heart of everything they do.

Vitale believes life is for living. You want to feel independent, to live your life the way you want it, safe in the comfort of your home. You want to be surrounded by your memories and the people you love. You still want to get out and about, keep up with friends and hobbies, and maybe even try something new. The Vitale team can make that happen, with a tailored plan of support, crafted in collaboration with you.

They specialise in providing care for people living with dementia, Parkinson's disease, stroke, acquired brain injury, cancer and mobility and frailty issues. The highly experienced team believe in supporting you and your loved ones.

A care plan bespoke to you, compassionate and experienced Care Professionals, highly efficient communications and a personal touch are what clients say make Vitale stand out. Please do read the team's reviews when you are considering your at-home care needs.

This is care for the 21st century, helping you live the life you love.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £180.25

Our hourly Care prices are:
Weekdays £34 per hour
Weekends £37 per hour
There are no other costs added to this.

These prices are only a guideline, please contact Vitale Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Vitale Care Ltd

Person in charge

  • Daniel Ayton (Managing Director)

Vitale Care Reviews (25)

Total of 25, showing 21-25
9.7

Vitale Care has a Review Score of 9.7 (9.681) out of 10, based on 20 reviews in the last 2 years. Over all time Vitale Care has 25 reviews.

Overall Experience

  • 20
  • 5
  • 0
  • 0
  • 0

Date Published

25
6
15
20
5

Review from G R (Son of Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer has made a huge difference to my mother's quality of life. My mother looks forwards to her carer's visits. The carer's care, cooking and sense of humour has been a huge boost to my mum's well-being and we know she is being well looked after.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hello, thank you for your review and we are glad our carer is making a difference to your mum's well-being. I know our carer enjoys and looks forward to each visit.

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Review from Lesley M (Daughter of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vitale has really listened to us and understood everything that we said to them at our initial meeting. In this respect, they have provided Mum with perfect companions who are very attentive and happy to listen to and chat with her. Mum now has something interesting and exciting to look forward to every
week as she never really knows what she will be doing during her visits until the carer arrives. She seems to have gotten her old spark back as she is getting the stimulation she has been lacking for some time - a good chat and a chuckle with an interested and interesting person has worked wonders. Nothing seems to be too much trouble for the staff and communications are also excellent.
I would recommend Vitale, without any hesitation at all, to anyone thinking about getting a home care provider.
Thank you to everyone at Vitale for everything you do.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hello Lesley, fantastic that your mum is enjoying her visits with us. We love visiting and listening to her stories of times past and engaging in her interests and hobbies. We really value your feedback. Thank you.

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Review from Clare S (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Vitale highly enough. This is the second agency we have used for housekeeping help for my elderly mother and the experience and quality of staff have surpassed anything we have experienced previously. There is a huge advantage in recruiting locally for local clients. Familiarity of the
local area, shops, doctor’s surgery, garden centres etc. is so helpful. In a relatively rural area, having car owners/drivers is also a great benefit. The office staff listened carefully to the needs of my mother and matched a carer extremely successfully. We look forward to a long and supportive relationship with Vitale which, in turn, enriches my mother’s life. Thank you very much to everyone working for Vitale.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hello Clare,
Thank you so much for your review and kind words. We fully believe that matching the right care professional to our clients makes a huge difference all round. We are glad that you feel this is making a difference too and we also look forward to a long and supportive relationship with you and your mother.

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Review from Judy M (Wife of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For eighteen years I have been caring for my husband, who is a stroke patient and who also developed epilepsy three months after his stroke. As well as being assisted by a home care provider for one hour in the morning five days a week for his personal care, in February 2023, his circumstances took
a dramatic downturn that dictated that a similar service was urgently needed for weekends. We had an initial consultation and assessment with Vitale who responded swiftly and in a straightforward and professional way. From the 11th of February 2023, Vitale agreed to and was appointed to accommodate our extra two days over the weekends. Ever since our confidence has been built and going forward, we would choose Vitale to be our home care provider of choice. They are very flexible, caring and accommodating. Nothing is too much trouble for them. We have no reservations in recommending Vitale to those in need of quick and efficient home care services.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hi Judy,
Thank you so much for your kind words. We love visiting and supporting your husband.
This review means the world to us all at Vitale Care and nothing is ever too much for us and we are always happy to support in any way that we can.

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Review from Michelle M (Daughter of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring, reliable, trustworthy and respectful. Overall, very happy to help my father in the mornings which gives the rest of the family the peace of mind to know he is safe.
Thank you.

Reply from Nicola Munday, Registered Care Manager at Vitale Care

Hi Michelle,
Thank you so much for a lovely review. We love supporting your father, he brings such joy to our day.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Vitale Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Vitale Care is calculated as follows: ( (88 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitale Care is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (3)

Nicola

Nicola Munday

Job Title: Registered Care Manager

Joined: 2022

I have worked as a care manager for over 11 years. I am passionate about delivering quality care and enforcing a fair working environment. I am excited by the development Vitale offers to all colleagues and the opportunity to shape the care world into something unique and positive.


Outside of work, I enjoy visiting new places, Travelling and spending time with family and friends.


You can often find me tagging along with my partner watching some sort of motor sport.

Keeleigh

Keeleigh Powell

Job Title: Care Coordinator

Joined: 2024

I have worked in care since I was 18 and have always had a love for helping people, I have had many jobs in the care industry and know exactly what it is like to be a carer and be out on the road all day. I work hard to try and have an honest open working relationship with all of my colleagues so they feel they can come to me with any roster issues.


Outside of work, I enjoy spending time with my husband, going for walks with my dog and going out for dinner.

Daniel

Daniel Ayton

Job Title: Managing Director

Joined: 2022

I have worked in leadership teams for over 25 years, and I am passionate about developing and supporting our colleagues to enable them to be the very best they can be.


I want people to be proud of being part of a great company.


Outside of work, I enjoy cycling and taking my daughter to sailing events.

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