Valley Care North Nottinghamshire

Suite 22, Brunts Business Centre, Samuel Brunts Way, Mansfield NG18 2AH
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9.2 9 Reviews
  • Valley Care North Nottinghamshire, Mansfield
Valley Care North Nottinghamshire supports adults to live as independently, comfortably, and happily as possible in their own homes.

The warm and friendly team of fully trained carers provide compassionate support to people with a wide range of needs, including physical disabilities, cognitive conditions, mental health challenges, and end-of-life care. They understand how important it is to feel safe, respected, and cared for, and they take pride in delivering person-centred support that promotes dignity, choice, and wellbeing every day.

At Valley Care, they truly value both the people they support and the staff who care for them. Carers are nurtured, encouraged, and highly trained to be the very best they can be. By supporting and developing the team, they ensure they feel confident, motivated, and proud to provide the highest quality care with kindness, patience, and a genuine passion for helping others.
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Care Provided by Valley Care North Nottinghamshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.20 – £26.95

Please call to discuss fees in relation to your specific requirements.

These prices are only a guideline, please contact Valley Care North Nottinghamshire to find out the exact price for your requirements.

Contact Valley Care North Nottinghamshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Valley Care North Nottinghamshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Amy Burrows (Registered Manager)

Valley Care North Nottinghamshire Reviews (9)

9.2

Valley Care North Nottinghamshire has a Review Score of 9.2 (9.159) out of 10, based on 9 reviews in the last 2 years.
Over all time Valley Care North Nottinghamshire has 9 reviews.

Overall Experience
  • 7
  • 1
  • 1
  • 0
  • 0
Date Published
  • 9
  • 2
  • 6
  • 9
  • 0
Reviewer Connection to Valley Care North Nottinghamshire
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from T J (Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally good, occasionally a little less so. Staff late, fail to care for my severely disabled condition with due diligence causing me pain and discomfort. Sometimes sending staff who have no knowledge of my specific needs. I often go into spasm during a call caused by the teams lack of care / knowledge
. I've a particularly sore bottom which I don't feel that they always take into account. Following a stroke over half my body does not function properly and parts of it are hyper - sensitive, yet staff often do not understand what effect this has and their care is not as sympathetic as it might be. I cannot speak and yet none of the staff understand sign language even at a basic level. Staff often talk to one another and don't include me or ignore me altogether. They rarely try to get to know me or understand my communication methodologies. I've written a web page detailing the skills that are required for adequate care
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireHi, Thank you for your review. All staff have access to your care plan on their handheld devices and can access what your medical needs are. All our staff are trained in the Care Certificate where Communication is part of that learning pathway but unfortunately Sign Language isn't yet part of that curriculum.
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Review from Paul G (Son of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Poor attitude and arrogance of certain member of certain office staff. Also not all carers are as attentive and professional as others lacking a good service.
If it wasn't for my mother nit wanting to change companies, I personally would have done a long time ago
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThank you for your review Paul. I can see this was all included in your Mum's last review where concerns were addressed and hopefully rectified. Thanks again for your review.
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Review from David W (Husband of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been having the services of Valley Care some eight months now, to help care for my wife, who is sadly in the later stages of dementia, she is totally disabled. I do not have anything negative to say about them, all the carers have been respectful, kind, considerate, understanding and thoughtful
when caring for my wife's needs. The company is well run and I would, unreservedly, recommend them to anyone who is in need of a first class service for their loved one.
Reply from Lauren Aitken, Registered Manager at Valley Care North NottinghamshireThank you for the lovely review, its great to hear you are happy with Valley care and we are meeting all of the expectations for your wife.
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Review from Paula E (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and I've made a really nice friend, she is so lovely she gos above and beyond and I am so grateful for all of the help the carers give me whilst I'm waiting for my heart surgery thank you so much.
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThanks for this lovely review! We hope you continue to feel the service we provide is 5 stars!
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Review from Samantha H (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say how much we appreciate all the carers do for Mum. We know she's not always the easiest but the way that they look after her, chat to her and put her mind at ease is great and very reassuring for us!
She raves about two members of staff's breakfasts and they always look good when
we arrive to give her medication and I think if she was able to kidnap another staff member to tuck her in every night she would!
They all do an amazing job and are very caring and attentive to mums needs
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Review from Colum S (Son of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A professionally delivered service where carers are compassionate and aways put my Mum first. They attend to all Mums needs efficiently and nothing is too much trouble for them. As a result my Mum is feeling much better about herself despite her Dementia diagnosis.
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Review from S L (Granddaughter of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been with Vally care for a while now and all I can say on behalf of my grandmother and myself that we are very happy in all areas from personal care, shopping calls, a friendly face walking through the door 3 times a day,, it puts myself and our family at ease knowing that the carers
are going in everyday,, my grandmother looks forward to seeing them everyday always happy to help, very pleased with the care she receives
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThank you for a lovely review. Its a pleasure looking after a lovely lady.
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Review from Beryl H (Aunt of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My niece has lived at Woodvale for three years, the carers are very supportive of her on a daily basis and especially during times of illness.They support her with her personal care, shopping and medication and also support her with attending medical appointments, with cleaning her flat and preparing
her meals.
There are activities in communal areas which she enjoys attending and likes making friends with the other residents. She is very happy living there and I am reassured she is in a very safe environment.
Reply from Lauren Aitken, Registered Manager at Valley Care North NottinghamshireThank you for the lovely review, we are glad to hear your niece is enjoying her time here at Woodvale.
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Review from Ruth H (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the excellent care provided by Valley Care. All the carers that have visited our dad have shown kindness and respect not just to my dad but the whole family.
All the carers have been professional and have provided advice as and when needed.
Overall excellent service.
Reply from Lauren Aitken, Registered Manager at Valley Care North NottinghamshireThank you for your kind words, so glad to hear we are achieving what we set out to do and that your dad is receiving an excellent service.
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Current Review Score: 9.2 (9.159)

Overview of Review Score

The Review Score of 9.2 (9.159) out of 10 for Valley Care North Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.509 for Valley Care North Nottinghamshire is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 53 Ratings = 4.509
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Valley Care North Nottinghamshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (7)

Amy

Amy Burrows

Job Title: Registered Manager Joined: 2022

Amy Burrows is a highly experienced Registered Manager with over five years in a registered management role and more than 15 years’ experience across care and mental health services. Throughout her career, Amy has demonstrated a strong commitment to delivering high-quality, person-centred care, supporting individuals with complex needs, and leading teams to achieve positive outcomes. She brings extensive knowledge of regulatory compliance, service development, and staff leadership, alongside a compassionate and values-driven approach to care. Amy is passionate about continuous improvement and creating safe, supportive environments where both service users and staff can thrive.

Sue

Sue Donnelly

Job Title: Care Manager Joined: 2022

Sue Donnelly has over 20 years’ experience in health and social care, bringing a wealth of practical knowledge and dedication to her role. She plays a key part in supporting the Registered Manager with the day-to-day operations of the branch, helping to ensure services run smoothly, safely, and in line with best practice. Sue is known for her dependable, hands-on approach and her commitment to maintaining high standards of care for both service users and staff.

Nicola

Nicola Walker

Job Title: Care Coordinator Joined: 2023

Nicola Walker has over 10 years’ experience as a Care Co-ordinator, with a strong background in organising and managing care delivery to ensure continuity, quality, and reliability of support. She plays an essential role in coordinating staff rotas, supporting care teams, and working closely with service users and families to meet individual needs. Nicola is known for her attention to detail, effective communication, and commitment to delivering well-planned, person-centred care.

Michelle

Michelle Neal

Job Title: Assessor Joined: 2024

Michelle Neal is an experienced Assessor with over 10 years’ experience in the health and social care sector. She brings extensive knowledge across the sector, supporting high standards of practice through thorough assessment, guidance, and quality assurance. Michelle is highly skilled in identifying development needs, promoting best practice, and supporting staff to achieve positive outcomes. She is known for her professional, supportive approach and her commitment to continuous improvement.

Lewis

Lewis Storrie

Job Title: Care Co-ordinator Joined: 2023

Lewis has 4+ years experience in co-ordinating care

Shelbie

Shelbie Harrison

Job Title: Assessor Joined: 2023

4+ years of experience in assessments

Lauren

Lauren Aitken

Job Title: Registered Manager - Nottingham City Joined: 2023

Registered Manager with over 10 years of experience.

Frequently Asked Questions about Valley Care North Nottinghamshire

How many Carers does Valley Care North Nottinghamshire employ?

Valley Care North Nottinghamshire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care North Nottinghamshire to verify any information. View our terms and conditions. Valley Care North Nottinghamshire has an Enhanced Service - more info.