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Home Care Providers Owned by Valley Care Direct Ltd

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8.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Valley Care Direct Ltd
Valley Care Direct Ltd helps people live as well and independently as possible in their own homes.

It works with customers with physical, cognitive and mental health challenges, following brain injuries, and long-term or life-limiting diagnoses like dementia and cancer.

Trained staff offer short- and long-term support including respite and reablement, palliative and end-of-life care and live-in care.

Every customer’s care is tailored to their specific needs and preferences.

Valley Care Direct Ltd Locations (5)

5 Home Care Providers owned by Valley Care Direct Ltd
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Valley Care Barnsley & Rotherham
Unit G1, Mexborough Business Centre, College Road, Mexborough S64 9JP 
9.6 15 reviews
Valley Care Barnsley & Rotherham, Mexborough, South Yorkshire
"Overall an excellent service and majority of the carers did over and above to support my dad and family.…"   Read all 15 reviews
  • Visiting Care from £25.26 / hour
  • Live-in Care from £1,650 / week

Valley Care Barnsley & Rotherham provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Valley Care Derbyshire
11 Vincent Works, Brough, Bradwell, Hope Valley S33 9HG 
9.5 14 reviews
Valley Care Derbyshire, Hope Valley, Derbyshire
"After my mum being in and out of hospital for the last few months.. social services put a rehab care package out to tender. I am so…"   Read all 14 reviews
  • Visiting Care from £26.95 / hour
  • Live-in Care from £1,900 / week

Valley Care Derbyshire's team are passionate about helping people live safely, comfortably, and independently in their own homes for as long as possible. The professional and compassionate team ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Valley Care North Nottinghamshire
Suite 22, Brunts Business Centre, Samuel Brunts Way, Mansfield NG18 2AH 
9.2 9 reviews
Valley Care North Nottinghamshire, Mansfield, Nottinghamshire
"I have been having the services of Valley Care some eight months now, to help care for my wife, who is sadly in the later stages of…"   Read all 9 reviews
  • Visiting Care from £24.20 / hour

Valley Care North Nottinghamshire supports adults to live as independently, comfortably, and happily as possible in their own homes. The warm and friendly team of fully trained carers provide ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Valley Care Sheffield
Unit 1 Meadow Court, Sheffield S9 1BX 
5.7 9 reviews
Valley Care Sheffield, Sheffield, South Yorkshire
"Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are…"   Read all 9 reviews
  • Visiting Care from £25.26 / hour

Valley Care Sheffield offers a whole range of specialist home care enabling people to stay living independently in their own homes. Their staff are professional and experienced and offer care that ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Valley Care Direct Ltd Reviews (48)

8.4

Valley Care Direct Ltd has a Group Review Score of 8.4 (8.395) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Valley Care Direct Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Valley Care Direct Ltd
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Review of

Valley Care Derbyshire

from P B (Daughter of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum being in and out of hospital for the last few months.. social services put a rehab care package out to tender.
I am so grateful that we got Valley Care! They have made a stressful time so much easier!! Always at the end of the phone to answer any worries and help navigate the whole
care system as we are new to this.
As for the actual carers, well they have put a smile back on mums face!!! Chatty and cheerful as well as kind and professional!!
I can now relax for the first time in a while knowing my mum is in the best hands!!
Thankyou!!! Xx
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou so much for your wonderful review, we are so pleased to hear this, its a pleasure to support people like your mum :)
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Review of

Valley Care Derbyshire

from Tim H (Son-in-law of Client) published on 21 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Woeful.
Cancelled home visits twice in consecutive weeks.
Care staff did not read notes regarding required care and when asked stated they "did not have time to read notes" - this resulted in my father in law falling in the bathroom.
Calls to complain were forwarded to carers mobiles who were not
familiar with his case.
Just a truly terrible service offering very little actual care.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThank you for your feedback. We are very sorry to read your review and feel that it does not fully reflect the circumstances surrounding this situation.

Due to our duty of care and confidentiality obligations, we are unable to share specific details publicly. However, we can confirm that concerns were raised regarding safety, and appropriate steps were taken to protect both the individual receiving care and our staff. This included requesting further professional input to ensure that care could be delivered safely.

We understand this may have been upsetting and apologise for any distress caused. We would very much welcome the opportunity to speak with you and the family directly to discuss your concerns further
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  • Value for Money
Review of

Valley Care Derbyshire

from Neil R (Son of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff have
been aware, supportive and considerate of my mothers changing needs. Valley Care has liaised with myself, social, medical, OT and incontinence services to ensure that my mother receives the best physical, emotional and practical support. Care Plans and daily care provision have been revised to provide my mother with the care that she requires. On a daily basis, Carers provide my mother with the personal care, medical, food ( meals ), laundry, mobility and emotional support that she needs in accordance with the Care Plan. Both my Mother and myself are grateful for the on - going care and professional support that my mother receives from Valley Care Direct.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou, its a pleasure to look after your mum. The team are very fond of her :)
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Review of

Valley Care North Nottinghamshire

from T J (Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally good, occasionally a little less so. Staff late, fail to care for my severely disabled condition with due diligence causing me pain and discomfort. Sometimes sending staff who have no knowledge of my specific needs. I often go into spasm during a call caused by the teams lack of care / knowledge
. I've a particularly sore bottom which I don't feel that they always take into account. Following a stroke over half my body does not function properly and parts of it are hyper - sensitive, yet staff often do not understand what effect this has and their care is not as sympathetic as it might be. I cannot speak and yet none of the staff understand sign language even at a basic level. Staff often talk to one another and don't include me or ignore me altogether. They rarely try to get to know me or understand my communication methodologies. I've written a web page detailing the skills that are required for adequate care
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireHi, Thank you for your review. All staff have access to your care plan on their handheld devices and can access what your medical needs are. All our staff are trained in the Care Certificate where Communication is part of that learning pathway but unfortunately Sign Language isn't yet part of that curriculum.
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  • Treated with Dignity
  • Value for Money
Review of

Valley Care Derbyshire

from Rachel B (Daughter-in-law of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care provide an exceptional level of care.
All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful.
It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some wonderful
conversations with carers who genuinely took the time to stop and chat with her.
We would recommend anyone wanting to provide care at home to use Valley Care.
A great team!! Many thanks.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou so much for taking the time to leave us such a wonderful review. It Genuinely means so much to read such lovely comments. We are extremely lucky to have amazing carers who consistently go above and beyond.
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  • Treated with Dignity
  • Value for Money
Review of

Valley Care Derbyshire

from Liz W (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for
at home by the wonderful staff at Valley Care.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your kind words. Its so lovely to hear this. We really appreciate you taking the time to leave us a review :)
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Sheffield

from christina j (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
were to start with this poor care company..
im very angry and upset with how your carers do there jobs
i was a carer from 17 to 23 years old and honestly im disgusted in what we see from this company.
my mother in law as 4 calls to our house a day as shes bed bound and limited to livingroom only
with hospital bed in there, nearly 7 months now ive asked n aasked for a normad for her meds so we know how many shes taking an if shes had them the other week she had to be rushed into hospital as she was seeing people bottom of her bed and so much more stuff my fiance rang 999 none of your carers seen how she really was poorly n left, 30 mins 4 times a day they supposed to be in a call there in an out with in 5 mins,they dont do none of what there paid for to do list below..
CLEANING
BATHING HER
WASHING CLOTHES
DO NO SHOPPING FOR HER
DONT SIT AND GIVE HER COMPANY
VERY RUDE
WE LEAVE NOTES FOR THEM AND THEY DONT DO WHAT IS ASKED
ME AND MY PARTNER LIVE HERE AND DO EVERYTHING
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldI am really sorry to hear of your concerns please can you contact me directly so I can discuss this with you. It is important that we look into any feed back so we can learn and speak to carers.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care North Nottinghamshire

from Paul G (Son of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Poor attitude and arrogance of certain member of certain office staff. Also not all carers are as attentive and professional as others lacking a good service.
If it wasn't for my mother nit wanting to change companies, I personally would have done a long time ago
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThank you for your review Paul. I can see this was all included in your Mum's last review where concerns were addressed and hopefully rectified. Thanks again for your review.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Derbyshire

from Dianne K (Daughter of Client) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Valley Care Derbyshire as it was local. All the staff and carers keep me fully informed of my dad's care package that is in place.
The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs.
The office staff contact me immediately
if the carers have any issues relating to my dad's health.
I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your lovely review. We really appreciate the positive feedback and the time taken to do it.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Barnsley & Rotherham

from S B (Daughter of Client) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall an excellent service and majority of the carers did over and above to support my dad and family.
Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamit has been an honour and a pleasure to have had the privilege of been part of dad's amazing support network, thank you for always being kind and welcoming to the team <3
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Barnsley & Rotherham

from Janette B (Daughter of Client) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful and respectful.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to give feedback, we are delighted this is your experience with the service its reassuring to know that the staff hold all of the positive attributes we look for within the team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Barnsley & Rotherham

from Vincent M (Brother of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and caring staff. Well tuned in to needs of my mother.
React well, quickly and professionally to rapidly changing circumstances.
Overall very satisfied with the care and support provided.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to offer some lovely feedback, this has been passed to the team that support mum, its welcoming to know that you are satisfied and confident with the service. :)
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Derbyshire

from Keith B (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour
per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Valley Care Hull & East Riding

from G M (Client) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care
Reply from Lindsey Bishop, Branch Manager at Valley Care Hull & East RidingThank you for your review its nice to know you are happy with our care staff that visit you.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Valley Care North Nottinghamshire

from David W (Husband of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been having the services of Valley Care some eight months now, to help care for my wife, who is sadly in the later stages of dementia, she is totally disabled. I do not have anything negative to say about them, all the carers have been respectful, kind, considerate, understanding and thoughtful
when caring for my wife's needs. The company is well run and I would, unreservedly, recommend them to anyone who is in need of a first class service for their loved one.
Reply from Lauren Aitken, Registered Manager at Valley Care North NottinghamshireThank you for the lovely review, its great to hear you are happy with Valley care and we are meeting all of the expectations for your wife.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Sheffield

from S G (Daughter of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called
regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!
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Review of

Valley Care North Nottinghamshire

from Paula E (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and I've made a really nice friend, she is so lovely she gos above and beyond and I am so grateful for all of the help the carers give me whilst I'm waiting for my heart surgery thank you so much.
Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThanks for this lovely review! We hope you continue to feel the service we provide is 5 stars!
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Review of

Valley Care Sheffield

from M G (Friend of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these
things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThis care package was complex and I apologise that we did not meet the standards you required. I can assure you that all carers have full training in personal care, the importance of changing PPE between tasks. All of the above concerns have been addressed and investigated per company policies and procedures
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Review of

Valley Care Sheffield

from Mohammed Z (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come
to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThank you so much for your review, I will pass on your comments to all the care staff.
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Valley Care Barnsley & Rotherham

from K M (Client) assisted by family/friend published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good progress being made.
Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamthank you for your feedback, we aim to make continuous improvements to all services we provide, Its refreshing to know that the improvement plan that was discussed is working as intended :)
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  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Valley Care Direct Ltd

Costs for home care providers owned by Valley Care Direct Ltd

Average costs for home care provided by Valley Care Direct Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Valley Care Direct Ltd, based on 5 out of their 5 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £25.39
Live-in Care (weekly) £1,775
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Valley Care Direct Ltd own?

Valley Care Direct Ltd own 5 Agencies.

Which Valley Care Direct Ltd Agencies have the highest review score?

Valley Care Barnsley & Rotherham, Valley Care Derbyshire & Valley Care North Nottinghamshire have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Direct Ltd to verify any information. View our terms and conditions. Valley Care Direct Ltd has a Platinum Service – more info.