Average costs for home care provided by Valley Care Direct Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Valley Care Direct Ltd, based on 5 out of their 5 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide .

How many Agencies does Valley Care Direct Ltd own?

Valley Care Direct Ltd own 5 Agencies.

Which Valley Care Direct Ltd Agencies have the highest review score?

Valley Care Derbyshire , Valley Care Barnsley & Rotherham & Valley Care North Nottinghamshire have the highest review score.

Valley Care Direct Ltd | 5 Home Care Providers

Review of
Valley Care North Nottinghamshire
from T J (Client) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Generally good, occasionally a little less so. Staff late, fail to care for my severely disabled condition with due diligence causing me pain and discomfort. Sometimes sending staff who have no knowledge of my specific needs. I often go into spasm during a call caused by the teams lack of care / knowledge

. I've a particularly sore bottom which I don't feel that they always take into account. Following a stroke over half my body does not function properly and parts of it are hyper - sensitive, yet staff often do not understand what effect this has and their care is not as sympathetic as it might be. I cannot speak and yet none of the staff understand sign language even at a basic level. Staff often talk to one another and don't include me or ignore me altogether. They rarely try to get to know me or understand my communication methodologies. I've written a web page detailing the skills that are required for adequate care

Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireHi, Thank you for your review. All staff have access to your care plan on their handheld devices and can access what your medical needs are. All our staff are trained in the Care Certificate where Communication is part of that learning pathway but unfortunately Sign Language isn't yet part of that curriculum.

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Review of
Valley Care Derbyshire
from Rachel B (Daughter-in-law of Client) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Valley Care provide an exceptional level of care.
All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful.
It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some wonderful

conversations with carers who genuinely took the time to stop and chat with her.
We would recommend anyone wanting to provide care at home to use Valley Care.
A great team!! Many thanks.

Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou so much for taking the time to leave us such a wonderful review. It Genuinely means so much to read such lovely comments. We are extremely lucky to have amazing carers who consistently go above and beyond.

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Review of
Valley Care Derbyshire
from Liz W (Daughter of Client) published on 3 March 2026 Submitted via Website • Report

Overall Experience

Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for

at home by the wonderful staff at Valley Care.

Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your kind words. Its so lovely to hear this. We really appreciate you taking the time to leave us a review :)

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Review of
Valley Care Sheffield
from christina j (Daughter of Client) published on 2 March 2026 Submitted via Website • Report

Overall Experience

were to start with this poor care company..
im very angry and upset with how your carers do there jobs
i was a carer from 17 to 23 years old and honestly im disgusted in what we see from this company.
my mother in law as 4 calls to our house a day as shes bed bound and limited to livingroom only

with hospital bed in there, nearly 7 months now ive asked n aasked for a normad for her meds so we know how many shes taking an if shes had them the other week she had to be rushed into hospital as she was seeing people bottom of her bed and so much more stuff my fiance rang 999 none of your carers seen how she really was poorly n left, 30 mins 4 times a day they supposed to be in a call there in an out with in 5 mins,they dont do none of what there paid for to do list below..
CLEANING
BATHING HER
WASHING CLOTHES
DO NO SHOPPING FOR HER
DONT SIT AND GIVE HER COMPANY
VERY RUDE
WE LEAVE NOTES FOR THEM AND THEY DONT DO WHAT IS ASKED
ME AND MY PARTNER LIVE HERE AND DO EVERYTHING

Reply from Maura Duggan, Registered Manager at Valley Care SheffieldI am really sorry to hear of your concerns please can you contact me directly so I can discuss this with you. It is important that we look into any feed back so we can learn and speak to carers.

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Review of
Valley Care North Nottinghamshire
from Paul G (Son of Client) published on 26 February 2026 Submitted via Website • Report

Overall Experience

Poor attitude and arrogance of certain member of certain office staff. Also not all carers are as attentive and professional as others lacking a good service.
If it wasn't for my mother nit wanting to change companies, I personally would have done a long time ago

Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThank you for your review Paul. I can see this was all included in your Mum's last review where concerns were addressed and hopefully rectified. Thanks again for your review.

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Review of
Valley Care Derbyshire
from Dianne K (Daughter of Client) published on 20 February 2026 Submitted via Website • Report

Overall Experience

I chose Valley Care Derbyshire as it was local. All the staff and carers keep me fully informed of my dad's care package that is in place.
The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs.
The office staff contact me immediately

if the carers have any issues relating to my dad's health.
I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.

Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your lovely review. We really appreciate the positive feedback and the time taken to do it.

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Review of
Valley Care Barnsley & Rotherham
from S B (Daughter of Client) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall an excellent service and majority of the carers did over and above to support my dad and family.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamit has been an honour and a pleasure to have had the privilege of been part of dad's amazing support network, thank you for always being kind and welcoming to the team <3

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Review of
Valley Care Barnsley & Rotherham
from Janette B (Daughter of Client) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful and respectful.

Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to give feedback, we are delighted this is your experience with the service its reassuring to know that the staff hold all of the positive attributes we look for within the team.

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Review of
Valley Care Barnsley & Rotherham
from Vincent M (Brother of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Very professional and caring staff. Well tuned in to needs of my mother.
React well, quickly and professionally to rapidly changing circumstances.
Overall very satisfied with the care and support provided.

Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to offer some lovely feedback, this has been passed to the team that support mum, its welcoming to know that you are satisfied and confident with the service. :)

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Review of
Valley Care Derbyshire
from Keith B (Client) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour

per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.

Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.

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Review of
Valley Care Hull & East Riding
from G M (Client) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with my care

Reply from Lindsey Bishop, Branch Manager at Valley Care Hull & East RidingThank you for your review its nice to know you are happy with our care staff that visit you.

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Review of
Valley Care North Nottinghamshire
from David W (Husband of Client) published on 19 June 2025 Submitted via Website • Report

Overall Experience

I have been having the services of Valley Care some eight months now, to help care for my wife, who is sadly in the later stages of dementia, she is totally disabled. I do not have anything negative to say about them, all the carers have been respectful, kind, considerate, understanding and thoughtful

when caring for my wife's needs. The company is well run and I would, unreservedly, recommend them to anyone who is in need of a first class service for their loved one.

Reply from Lauren Aitken, Registered Manager at Valley Care North NottinghamshireThank you for the lovely review, its great to hear you are happy with Valley care and we are meeting all of the expectations for your wife.

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Review of
Valley Care Sheffield
from S G (Daughter of Client) published on 3 June 2025 Submitted via Website • Report

Overall Experience

This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called

regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!

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Review of
Valley Care North Nottinghamshire
from Paula E (Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Very helpful and I've made a really nice friend, she is so lovely she gos above and beyond and I am so grateful for all of the help the carers give me whilst I'm waiting for my heart surgery thank you so much.

Reply from Amy Burrows, Registered Manager at Valley Care North NottinghamshireThanks for this lovely review! We hope you continue to feel the service we provide is 5 stars!

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Review of
Valley Care Sheffield
from M G (Friend of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these

things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!

Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThis care package was complex and I apologise that we did not meet the standards you required. I can assure you that all carers have full training in personal care, the importance of changing PPE between tasks. All of the above concerns have been addressed and investigated per company policies and procedures

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Review of
Valley Care Sheffield
from Mohammed Z (Son of Client) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come

to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.

Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThank you so much for your review, I will pass on your comments to all the care staff.

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Review of
Valley Care Barnsley & Rotherham
from K M (Client) assisted by family/friend published on 23 April 2025 Submitted via Postal Card • Report

Overall Experience

Good progress being made.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamthank you for your feedback, we aim to make continuous improvements to all services we provide, Its refreshing to know that the improvement plan that was discussed is working as intended :)

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Review of
Valley Care Barnsley & Rotherham
from Michelle W (Daughter of Client) published on 17 April 2025 Submitted via Website • Report

Overall Experience

I can't praise the girls at Valley Care enough for what they did for my mum. I can say how professional and hard working they were and nothing was ever too much trouble etc, etc and they 100% were but most importantly they gave my mum nothing but loving care, friendship and lots of laughter. My mums

face used to light up as soon as she saw them. Also I can't thank them enough for what they did for me too. I spent more or less 24/7 with my mum and I was very protective and particular over her care and to be honest it consumed my ever thought, I was exhausted but the girls took some of that pressure of me, and like mum they gave me friendship, laughter and a listening ear on dark days. Their care didn't stop after my mum passed. They came to her funeral and continued to keep in touch asking how we were and we have since formed a really close friendship with them. Thank you so much for everything my mum thought the world of you as do I and you will always be part of our family x

Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamWe are so honoured and privileged to have been part of mum's care, she touched everyone and she is missed. we cannot disagree the comments made about her girls they truly are an amazing team :)

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Review of
Valley Care Barnsley & Rotherham
from Lisa W (Niece of Client) published on 16 April 2025 Submitted via Website • Report

Overall Experience

The service provider and carers work to a high standard, their care, communication and compasion are much appreciated. My aunt who has alzheimer's can be challenging at times but the carers involved in her care are both patient and understanding of her needs. She looks forward to her calls and seems

very content with her care. We as a family can rest assured she is being well looked after by a great company and care staff.

Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you, we love to hear that the staff are understanding and that your aunt looks forward to their visits

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Review of
Valley Care Sheffield
from M K (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

Since Valley Care have been involved with my mum's care, there has been some carers that have gone above and beyond in the service and care they gave to her. They got to know her quirks, bantered with her and took their time as she got more ill. They even spent the time to check in on my dad whilst

there are the family home. I appreciate all that the Valley Care team offered my parents, thank you so much.

Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThank you for lovely review, I will pass on your comments to the carers.

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Type of Care Provided	Average Weekly Cost
Visiting Care (hourly)	£25.39
Live-in Care (weekly)	£1,775

Home Care Providers Owned by Valley Care Direct Ltd

Valley Care Direct Ltd Locations (5)

Valley Care Direct Ltd Reviews (45)

Valley Care North Nottinghamshire

Valley Care Derbyshire

Valley Care Derbyshire

Valley Care Sheffield

Valley Care North Nottinghamshire

Valley Care Derbyshire

Valley Care Barnsley & Rotherham

Valley Care Barnsley & Rotherham

Valley Care Barnsley & Rotherham

Valley Care Derbyshire

Valley Care Hull & East Riding

Valley Care North Nottinghamshire

Valley Care Sheffield

Valley Care North Nottinghamshire

Valley Care Sheffield

Valley Care Sheffield

Valley Care Barnsley & Rotherham

Valley Care Barnsley & Rotherham

Valley Care Barnsley & Rotherham

Valley Care Sheffield

Awards / Recognitions (0)

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Frequently Asked Questions about Valley Care Direct Ltd

Costs for home care providers owned by Valley Care Direct Ltd

How many Agencies does Valley Care Direct Ltd own?

Which Valley Care Direct Ltd Agencies have the highest review score?

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