Home Care Providers Owned by Valley Care Direct Ltd

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Valley Care Direct Ltd
Valley Care Direct Ltd, based in Hull, helps people live as well and independently as possible in their own homes.

It provides work with customers with physical, cognitive and mental health challenges, following brain injuries, and long-term or life-limiting diagnoses like dementia and cancer.

Trained staff offer short- and long-term support including respite and reablement, palliative and end-of-life care and live-in care.

Every customer’s care is tailored to their specific needs and preferences.

Valley Care Direct Ltd Locations (5)

 

5 Home Care Providers owned by Valley Care Direct Ltd

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Valley Care Derbyshire

11 Vincent Works, Brough, Bradwell, Hope Valley S33 9HG 

9.8 8 reviews
"In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight…"   Read all 8 reviews

Valley Care Derbyshire gives people living at home the opportunity to stay living in their own home independently for as long as possible. Staff are professional and compassionate and offer care that is tailored to the individual. They offer short… Read more about Valley Care Derbyshire

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26.95 / hour
  • Live-in Care from £1,900 / week
Valley Care Barnsley & Rotherham

2a, Moor Road, Wath-upon-dearne, Rotherham S63 7RU 

9.7 12 reviews
"I can't praise the girls at Valley Care enough for what they did for my mum. I can say how professional and hard working they were and…"   Read all 12 reviews

Valley Care Barnsley & Rotherham provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Valley Care Barnsley & Rotherham

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25.26 / hour
Valley Care North Nottinghamshire

Suite 22, Brunts Business Centre, Samuel Brunts Way, Mansfield NG18 2AH 

9.7 7 reviews
"I have been having the services of Valley Care some eight months now, to help care for my wife, who is sadly in the later stages of…"   Read all 7 reviews

Valley Care North Nottinghamshire supports adults to live as independently and as well as possible at home. The fully trained staff are able to help people with physical, cognitive and mental health challenges as well as end of life care. All… Read more about Valley Care North Nottinghamshire

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £24.20 / hour
Valley Care Hull & East Riding

Unit 24 K3 Business Park, 200 Clough Road, Hull HU5 1SW 

8.0 1 review

Valley Care Hull & East Riding provides home care services in people's own homes. Home care services include personal care such as help showering and going to the toilet, assistance attending appointments, help with household tasks and complex care… Read more about Valley Care Hull & East Riding

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25.26 / hour
Valley Care Sheffield

Unit 1 Meadow Court, Sheffield S9 1BX 

5.7 8 reviews
"Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are…"   Read all 8 reviews

Valley Care Sheffield offers a whole range of specialist home care enabling people to stay living independently in their own homes. Their staff are professional and experienced and offer care that is tailored around the individual. They routinely… Read more about Valley Care Sheffield

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25.26 / hour

Valley Care Direct Ltd Reviews (36)

8.6
Valley Care Direct Ltd has a Group Review Score of 8.6 (8.587) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Valley Care Direct Ltd must have a Review Score.

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Review of

Valley Care Derbyshire

from Keith B (Client) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour
per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.

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Review of

Valley Care Hull & East Riding

from G M (Client) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care

Reply from Lindsey Bishop, Branch Manager at Valley Care Hull & East Riding

Thank you for your review its nice to know you are happy with our care staff that visit you.

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Review of

Valley Care North Nottinghamshire

from David W (Husband of Client) published on 19 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having the services of Valley Care some eight months now, to help care for my wife, who is sadly in the later stages of dementia, she is totally disabled. I do not have anything negative to say about them, all the carers have been respectful, kind, considerate, understanding and thoughtful
when caring for my wife's needs. The company is well run and I would, unreservedly, recommend them to anyone who is in need of a first class service for their loved one.

Reply from Lauren Aitken, Registered Manager at Valley Care North Nottinghamshire

Thank you for the lovely review, its great to hear you are happy with Valley care and we are meeting all of the expectations for your wife.

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Review of

Valley Care Sheffield

from S G (Daughter of Client) published on 3 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called
regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!

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Review of

Valley Care North Nottinghamshire

from Paula E (Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and I've made a really nice friend, she is so lovely she gos above and beyond and I am so grateful for all of the help the carers give me whilst I'm waiting for my heart surgery thank you so much.

Reply from Amy Burrows, Registered Manager at Valley Care North Nottinghamshire

Thanks for this lovely review! We hope you continue to feel the service we provide is 5 stars!

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Review of

Valley Care Sheffield

from M G (Friend of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these
things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

This care package was complex and I apologise that we did not meet the standards you required. I can assure you that all carers have full training in personal care, the importance of changing PPE between tasks. All of the above concerns have been addressed and investigated per company policies and procedures

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Review of

Valley Care Sheffield

from Mohammed Z (Son of Client) published on 8 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come
to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Thank you so much for your review, I will pass on your comments to all the care staff.

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Review of

Valley Care Barnsley & Rotherham

from K M (Client) assisted by family/friend published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good progress being made.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

thank you for your feedback, we aim to make continuous improvements to all services we provide, Its refreshing to know that the improvement plan that was discussed is working as intended :)

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Review of

Valley Care Barnsley & Rotherham

from Michelle W (Daughter of Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the girls at Valley Care enough for what they did for my mum. I can say how professional and hard working they were and nothing was ever too much trouble etc, etc and they 100% were but most importantly they gave my mum nothing but loving care, friendship and lots of laughter. My mums
face used to light up as soon as she saw them. Also I can't thank them enough for what they did for me too. I spent more or less 24/7 with my mum and I was very protective and particular over her care and to be honest it consumed my ever thought, I was exhausted but the girls took some of that pressure of me, and like mum they gave me friendship, laughter and a listening ear on dark days. Their care didn't stop after my mum passed. They came to her funeral and continued to keep in touch asking how we were and we have since formed a really close friendship with them. Thank you so much for everything my mum thought the world of you as do I and you will always be part of our family x

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

We are so honoured and privileged to have been part of mum's care, she touched everyone and she is missed. we cannot disagree the comments made about her girls they truly are an amazing team :)

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Review of

Valley Care Barnsley & Rotherham

from Lisa W (Niece of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provider and carers work to a high standard, their care, communication and compasion are much appreciated. My aunt who has alzheimer's can be challenging at times but the carers involved in her care are both patient and understanding of her needs. She looks forward to her calls and seems
very content with her care. We as a family can rest assured she is being well looked after by a great company and care staff.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you, we love to hear that the staff are understanding and that your aunt looks forward to their visits

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Review of

Valley Care Sheffield

from M K (Daughter of Client) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Valley Care have been involved with my mum's care, there has been some carers that have gone above and beyond in the service and care they gave to her. They got to know her quirks, bantered with her and took their time as she got more ill. They even spent the time to check in on my dad whilst
there are the family home. I appreciate all that the Valley Care team offered my parents, thank you so much.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Thank you for lovely review, I will pass on your comments to the carers.

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Review of

Valley Care Barnsley & Rotherham

from B G (Client) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy the care I receive from my carers. They keep me company, never fail to make me laugh and make my days much more enjoyable.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

we are so happy you days are brighter with the staff that come to see you, it makes our day too! <3

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Review of

Valley Care Sheffield

from H H (Daughter of Client) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I feel that the service supplied by this care company has been unsatisfactory, for the majority of the 6 months we have had them for my mother. I have had to ring the office with issues on numerous occasions and very little changed until I requested a face to face meeting with a manager. There are still
outstanding outcomes to be delivered even 2 weeks after that meeting.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

I have visited the home myself in response to a request from H H and also to follow up in six weeks time, for this service user and we have agreed to set times for calls and regular carers as much as possible, this has been happening and has been maintained. We have one outstanding issue which is not care related but technical and we are hoping this is resolved soon.

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Review of

Valley Care Barnsley & Rotherham

from D H (Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is brilliant with me, never any problems at all. If staff are running late the office always ring us to let us aware. I cannot recommend this company enough, the girls and me always have a laugh. I don't have a bad word to say, thank you girls for making my experience wonderful.

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

How wonderful to receive, your comments have been shared with the 'girls' and the wider team :)

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Review of

Valley Care Derbyshire

from Sally A (Daughter of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Valley Care's service could not have been bettered while looking after my mum for 6 weeks following her hip replacement. Every single carer went above and beyond and they were all kind, friendly and professional. I wouldn't hesitate to recommend- 100% Valley Care thank you so much
Kind regards to
all

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thank you for an excellent review, the staff loved the time they spent with your Mum.

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Review of

Valley Care Derbyshire

from Pat F (Wife of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care plan three times, first and second times for my husband the last for me. There was never a problem who to ask for. Every carer was always friendly, very caring, and efficient. When having to give strip washes they always made sure you were happy with it. A very caring company.

Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire

Thank you so much for your lovely feedback, your kind words mean alot.

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Review of

Valley Care North Nottinghamshire

from Samantha H (Daughter of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how much we appreciate all the carers do for Mum. We know she's not always the easiest but the way that they look after her, chat to her and put her mind at ease is great and very reassuring for us!
She raves about two members of staff's breakfasts and they always look good when
we arrive to give her medication and I think if she was able to kidnap another staff member to tuck her in every night she would!
They all do an amazing job and are very caring and attentive to mums needs

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Review of

Valley Care North Nottinghamshire

from Colum S (Son of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professionally delivered service where carers are compassionate and aways put my Mum first. They attend to all Mums needs efficiently and nothing is too much trouble for them. As a result my Mum is feeling much better about herself despite her Dementia diagnosis.

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Review of

Valley Care North Nottinghamshire

from S L (Granddaughter of Client) published on 24 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been with Vally care for a while now and all I can say on behalf of my grandmother and myself that we are very happy in all areas from personal care, shopping calls, a friendly face walking through the door 3 times a day,, it puts myself and our family at ease knowing that the carers
are going in everyday,, my grandmother looks forward to seeing them everyday always happy to help, very pleased with the care she receives

Reply from Amy Burrows, Registered Manager at Valley Care North Nottinghamshire

Thank you for a lovely review. Its a pleasure looking after a lovely lady.

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Review of

Valley Care Barnsley & Rotherham

from L P (Daughter of Client) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company, great staff.
All the staff are so friendly kind and caring
They look after my our dad an make him smile and laugh each and every day, the staff know our dad so well, they know all his likes dislikes, they always go above and beond. They are always going the extra mile.
When we
have a issue staff are happy to help an if needs to be taken up with office staff they go out of their way to help.
I would highly recomend to anybody who ask

Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham

Thank you for the feedback, we cant disagree with any of your points the staff are truly wonderful! As is dad, its a pleasure to care for such a kind funny gentleman <3

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Awards / Recognitions (0)

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Frequently Asked Questions about Valley Care Direct Ltd

Costs for home care providers owned by Valley Care Direct Ltd

Average costs for home care provided by Valley Care Direct Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Valley Care Direct Ltd, based on 5 out of their 5 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £25.39
Live-in Care (weekly) £1,900
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Valley Care Direct Ltd own?

Valley Care Direct Ltd own 5 Agencies.

Which Valley Care Direct Ltd Agencies have the highest review score?

Valley Care Derbyshire, Valley Care Barnsley & Rotherham & Valley Care North Nottinghamshire have the highest review score.
Valley Care Direct Ltd in Derbyshire Valley Care Direct Ltd in East Riding of Yorkshire Valley Care Direct Ltd in Nottinghamshire Valley Care Direct Ltd in South Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Direct Ltd to verify any information. View our terms and conditions. Valley Care Direct Ltd has a Platinum Service – more info.