Home Care Providers Owned by Valley Care Direct Ltd

Lovely care company and amazing carers. No complaints.

More than happy got a good group of carers. Very helpful.

I am happy with the company, I missed my regular carer but I have no problem into the current carers. I will by happy if my time can be stuck to at 9.30 in the morning.

Thank you, you've given my family peace of mind that Dad was in good hands.

All the carers and management have treated mum and the family with friendliness and empathy as it's been hard to admit we needed the extra help and still feel we should be doing more. They are all professional and care for mum well treating her with kindness and maintaining her dignity Nothing is too much trouble for them. They also respect us and our home

My husband started having this company a week ago all the carers and management go above and beyond . He used to panic but he is so relaxed and so is the family . Would highly recommend and Thankyou to you all , ypu all are amazing always going above and beyond xx

Thankyou!!! Xx

Just a truly terrible service offering very little actual care.

My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff have been aware, supportive and considerate of my mothers changing needs. Valley Care has liaised with myself, social, medical, OT and incontinence services to ensure that my mother receives the best physical, emotional and practical support. Care Plans and daily care provision have been revised to provide my mother with the care that she requires. On a daily basis, Carers provide my mother with the personal care, medical, food ( meals ), laundry, mobility and emotional support that she needs in accordance with the Care Plan. Both my Mother and myself are grateful for the on - going care and professional support that my mother receives from Valley Care Direct.

Generally good, occasionally a little less so. Staff late, fail to care for my severely disabled condition with due diligence causing me pain and discomfort. Sometimes sending staff who have no knowledge of my specific needs. I often go into spasm during a call caused by the teams lack of care / knowledge . I've a particularly sore bottom which I don't feel that they always take into account. Following a stroke over half my body does not function properly and parts of it are hyper - sensitive, yet staff often do not understand what effect this has and their care is not as sympathetic as it might be. I cannot speak and yet none of the staff understand sign language even at a basic level. Staff often talk to one another and don't include me or ignore me altogether. They rarely try to get to know me or understand my communication methodologies. I've written a web page detailing the skills that are required for adequate care

A great team!! Many thanks.

Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for at home by the wonderful staff at Valley Care.

ME AND MY PARTNER LIVE HERE AND DO EVERYTHING

If it wasn't for my mother nit wanting to change companies, I personally would have done a long time ago

I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.

Overall an excellent service and majority of the carers did over and above to support my dad and family.

Very friendly, helpful and respectful.

Overall very satisfied with the care and support provided.

In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.

I am very happy with my care