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Home Care Provider Owned by Valley Care Direct Ltd in Derbyshire

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8.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Valley Care Direct Ltd in Derbyshire

Only the locations & reviews in Derbyshire for Valley Care Direct Ltd are showing below.

View the details of all 5 locations (with 48 reviews) owned by Valley Care Direct Ltd

Valley Care Direct Ltd Locations in Derbyshire (1)

1 Home Care Provider owned by Valley Care Direct Ltd in Derbyshire
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Valley Care Derbyshire
11 Vincent Works, Brough, Bradwell, Hope Valley S33 9HG 
9.5 14 reviews
Valley Care Derbyshire, Hope Valley, Derbyshire
"After my mum being in and out of hospital for the last few months.. social services put a rehab care package out to tender. I am so…"   Read all 14 reviews
  • Visiting Care from £26.95 / hour
  • Live-in Care from £1,900 / week

Valley Care Derbyshire's team are passionate about helping people live safely, comfortably, and independently in their own homes for as long as possible. The professional and compassionate team ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Valley Care Direct Ltd Reviews in Derbyshire (14)

8.4

Valley Care Direct Ltd has a Group Review Score of 8.4 (8.395) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Valley Care Direct Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Valley Care Direct Ltd
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Review of

Valley Care Derbyshire

from P B (Daughter of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum being in and out of hospital for the last few months.. social services put a rehab care package out to tender.
I am so grateful that we got Valley Care! They have made a stressful time so much easier!! Always at the end of the phone to answer any worries and help navigate the whole
care system as we are new to this.
As for the actual carers, well they have put a smile back on mums face!!! Chatty and cheerful as well as kind and professional!!
I can now relax for the first time in a while knowing my mum is in the best hands!!
Thankyou!!! Xx
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou so much for your wonderful review, we are so pleased to hear this, its a pleasure to support people like your mum :)
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Review of

Valley Care Derbyshire

from Tim H (Son-in-law of Client) published on 21 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Woeful.
Cancelled home visits twice in consecutive weeks.
Care staff did not read notes regarding required care and when asked stated they "did not have time to read notes" - this resulted in my father in law falling in the bathroom.
Calls to complain were forwarded to carers mobiles who were not
familiar with his case.
Just a truly terrible service offering very little actual care.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThank you for your feedback. We are very sorry to read your review and feel that it does not fully reflect the circumstances surrounding this situation.

Due to our duty of care and confidentiality obligations, we are unable to share specific details publicly. However, we can confirm that concerns were raised regarding safety, and appropriate steps were taken to protect both the individual receiving care and our staff. This included requesting further professional input to ensure that care could be delivered safely.

We understand this may have been upsetting and apologise for any distress caused. We would very much welcome the opportunity to speak with you and the family directly to discuss your concerns further
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Review of

Valley Care Derbyshire

from Neil R (Son of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff have
been aware, supportive and considerate of my mothers changing needs. Valley Care has liaised with myself, social, medical, OT and incontinence services to ensure that my mother receives the best physical, emotional and practical support. Care Plans and daily care provision have been revised to provide my mother with the care that she requires. On a daily basis, Carers provide my mother with the personal care, medical, food ( meals ), laundry, mobility and emotional support that she needs in accordance with the Care Plan. Both my Mother and myself are grateful for the on - going care and professional support that my mother receives from Valley Care Direct.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou, its a pleasure to look after your mum. The team are very fond of her :)
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Review of

Valley Care Derbyshire

from Rachel B (Daughter-in-law of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care provide an exceptional level of care.
All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful.
It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some wonderful
conversations with carers who genuinely took the time to stop and chat with her.
We would recommend anyone wanting to provide care at home to use Valley Care.
A great team!! Many thanks.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou so much for taking the time to leave us such a wonderful review. It Genuinely means so much to read such lovely comments. We are extremely lucky to have amazing carers who consistently go above and beyond.
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Review of

Valley Care Derbyshire

from Liz W (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for
at home by the wonderful staff at Valley Care.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your kind words. Its so lovely to hear this. We really appreciate you taking the time to leave us a review :)
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Review of

Valley Care Derbyshire

from Dianne K (Daughter of Client) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Valley Care Derbyshire as it was local. All the staff and carers keep me fully informed of my dad's care package that is in place.
The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs.
The office staff contact me immediately
if the carers have any issues relating to my dad's health.
I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your lovely review. We really appreciate the positive feedback and the time taken to do it.
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Review of

Valley Care Derbyshire

from Keith B (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour
per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.
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Review of

Valley Care Derbyshire

from Sally A (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care's service could not have been bettered while looking after my mum for 6 weeks following her hip replacement. Every single carer went above and beyond and they were all kind, friendly and professional. I wouldn't hesitate to recommend- 100% Valley Care thank you so much
Kind regards to
all
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you for an excellent review, the staff loved the time they spent with your Mum.
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Review of

Valley Care Derbyshire

from Pat F (Wife of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care plan three times, first and second times for my husband the last for me. There was never a problem who to ask for. Every carer was always friendly, very caring, and efficient. When having to give strip washes they always made sure you were happy with it. A very caring company.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you so much for your lovely feedback, your kind words mean alot.
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Review of

Valley Care Derbyshire

from Lynne B (Wife of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late husband was a cancer sufferer. He fought the disease incredibly well for 4 years. However the last 6 months of his life things became very difficult. I had been looking after him myself but I found I could no longer cope. After a short stay in hospital my husband came home to a hospital bed
in our front room. He had chosen to die at home, and this was only made possible by the incredibly staff from Valley Care. They would call 4 times a day to help with my husband's needs. They were so professional, treated my husband with the upmost respect and dignity. Nothing was too trouble for them , they came out in all weather's to get to us. They always had a smile on their faces and I could hear them laughing and joking with my husband on good days, and holding his hand and comforting him on bad days. It wasn't just my husband they lent a shoulder to cry on but me as well when things got really tough. Even in death my husband was treated with the upmost respect. Highly recommend this wonderful company.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThankyou. No words can express how it feels to loose someone so special. The girls all loved the time they spent getting to know your husband and the laughs that were shared, he truly was a magnificent man.
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Review of

Valley Care Derbyshire

from T S (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot recommend this company enough, the level of care that they show people is amazing.
They always make time for a chat and actually listen when you speak to them.
They are always there if you need them for anything.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThankyou, it is always our aim to treat each client as an individual and the girls always ensure that every client is treated with the care and respect that they deserve.
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Review of

Valley Care Derbyshire

from Kym B (Granddaughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls used to go into apply cream to my grandads legs and put on his stockings. He absolutely loved having them all he says he had such a laugh with them and they made him feel at ease and reassured that everything was OK. He has since had his other hip done and now his 2 weeks of care has finished
he is going back to valley care again in the next couple of weeks.
His words" lovely girls".
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThankyou, the girls loved the time they spent with your Grandad. I will pass on your compliments to all the staff and we look forward to having him back in the near future.
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Review of

Valley Care Derbyshire

from Liz M (Daughter of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank a particular staff member and her team enough and without them my mum wouldn't have been discharged from hospital so quickly and to be honest we would have struggled to give her the care she needed during her recovery.
My mum broke her hip and my step father had just come out of hospital
after being a kidney donor to my brother in law so to have Valley care come in within 48 hours of asking them was a game changer.
The staff who came in were amazing, cheerful, singing and nothing was too much trouble. My mum was stressed and worried and the team immediately put her mind at ease. Their care was amazing and my family and I will always be grateful for them.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you so much for your kind review, our staff loved the time they spent with your Mum. I will pass on your lovely comments to them all.
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Review of

Valley Care Derbyshire

from April T (Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care have been coming for 3 years now and day one have been fantastic! Simply can't fault them at all, all incredibly caring individuals, always there if I need them, can't imagine my life without them now.
Reply from Vicky Woolley, Registered Manager at Valley Care DerbyshireThank you so much for your lovely comment, it means so much to hear your positive feedback about our amazing staff.
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Awards / Recognitions (0)

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