Home Care Providers Owned by Valley Care Direct Ltd in South Yorkshire
8.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in South Yorkshire for Valley Care Direct Ltd are showing below.
View the details of all 5 locations (with 39 reviews) owned by Valley Care Direct Ltd
Valley Care Direct Ltd Locations in South Yorkshire (2)
Valley Care Barnsley & Rotherham
9.6
15 reviews
Unit G1, Mexborough Business Centre, College Road, Mexborough S64 9JP
"Overall an excellent service and majority of the carers did over and above to support my dad and family.…" Read all 15 reviews
Valley Care Barnsley & Rotherham provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Valley Care Barnsley & Rotherham
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £25.26 / hour
- Live-in Care from £1,650 / week
Valley Care Sheffield
5.7
8 reviews
Unit 1 Meadow Court, Sheffield S9 1BX
"Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are…" Read all 8 reviews
Valley Care Sheffield offers a whole range of specialist home care enabling people to stay living independently in their own homes. Their staff are professional and experienced and offer care that is tailored around the individual. They routinely… Read more about Valley Care Sheffield
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £25.26 / hour
Valley Care Direct Ltd Reviews in South Yorkshire (23)
8.5
Valley Care Direct Ltd has a Group Review Score of 8.5 (8.521) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Valley Care Direct Ltd must have a Review Score.
Review of
Valley Care Barnsley & Rotherham
from S B (Daughter of Client) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall an excellent service and majority of the carers did over and above to support my dad and family.
Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamit has been an honour and a pleasure to have had the privilege of been part of dad's amazing support network, thank you for always being kind and welcoming to the team <3
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Review of
Valley Care Barnsley & Rotherham
from Janette B (Daughter of Client) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly, helpful and respectful.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to give feedback, we are delighted this is your experience with the service its reassuring to know that the staff hold all of the positive attributes we look for within the team.
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Review of
Valley Care Barnsley & Rotherham
from Vincent M (Brother of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very professional and caring staff. Well tuned in to needs of my mother.
React well, quickly and professionally to rapidly changing circumstances.
Overall very satisfied with the care and support provided.
React well, quickly and professionally to rapidly changing circumstances.
Overall very satisfied with the care and support provided.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to offer some lovely feedback, this has been passed to the team that support mum, its welcoming to know that you are satisfied and confident with the service. :)
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Review of
Valley Care Sheffield
from S G (Daughter of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called
regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!
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Review of
Valley Care Sheffield
from M G (Friend of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these
things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThis care package was complex and I apologise that we did not meet the standards you required. I can assure you that all carers have full training in personal care, the importance of changing PPE between tasks. All of the above concerns have been addressed and investigated per company policies and procedures
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Review of
Valley Care Sheffield
from Mohammed Z (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come
to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThank you so much for your review, I will pass on your comments to all the care staff.
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Review of
Valley Care Barnsley & Rotherham
from K M (Client) assisted by family/friend published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good progress being made.
Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamthank you for your feedback, we aim to make continuous improvements to all services we provide, Its refreshing to know that the improvement plan that was discussed is working as intended :)
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Review of
Valley Care Barnsley & Rotherham
from Michelle W (Daughter of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't praise the girls at Valley Care enough for what they did for my mum. I can say how professional and hard working they were and nothing was ever too much trouble etc, etc and they 100% were but most importantly they gave my mum nothing but loving care, friendship and lots of laughter. My mums
face used to light up as soon as she saw them. Also I can't thank them enough for what they did for me too. I spent more or less 24/7 with my mum and I was very protective and particular over her care and to be honest it consumed my ever thought, I was exhausted but the girls took some of that pressure of me, and like mum they gave me friendship, laughter and a listening ear on dark days. Their care didn't stop after my mum passed. They came to her funeral and continued to keep in touch asking how we were and we have since formed a really close friendship with them. Thank you so much for everything my mum thought the world of you as do I and you will always be part of our family x
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamWe are so honoured and privileged to have been part of mum's care, she touched everyone and she is missed. we cannot disagree the comments made about her girls they truly are an amazing team :)
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Review of
Valley Care Barnsley & Rotherham
from Lisa W (Niece of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service provider and carers work to a high standard, their care, communication and compasion are much appreciated. My aunt who has alzheimer's can be challenging at times but the carers involved in her care are both patient and understanding of her needs. She looks forward to her calls and seems
very content with her care. We as a family can rest assured she is being well looked after by a great company and care staff.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you, we love to hear that the staff are understanding and that your aunt looks forward to their visits
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Review of
Valley Care Sheffield
from M K (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since Valley Care have been involved with my mum's care, there has been some carers that have gone above and beyond in the service and care they gave to her. They got to know her quirks, bantered with her and took their time as she got more ill. They even spent the time to check in on my dad whilst
there are the family home. I appreciate all that the Valley Care team offered my parents, thank you so much.
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldThank you for lovely review, I will pass on your comments to the carers.
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Review of
Valley Care Barnsley & Rotherham
from B G (Client) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I really enjoy the care I receive from my carers. They keep me company, never fail to make me laugh and make my days much more enjoyable.
Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherhamwe are so happy you days are brighter with the staff that come to see you, it makes our day too! <3
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Review of
Valley Care Sheffield
from H H (Daughter of Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
I feel that the service supplied by this care company has been unsatisfactory, for the majority of the 6 months we have had them for my mother. I have had to ring the office with issues on numerous occasions and very little changed until I requested a face to face meeting with a manager. There are still
outstanding outcomes to be delivered even 2 weeks after that meeting.
Reply from Maura Duggan, Registered Manager at Valley Care SheffieldI have visited the home myself in response to a request from H H and also to follow up in six weeks time, for this service user and we have agreed to set times for calls and regular carers as much as possible, this has been happening and has been maintained. We have one outstanding issue which is not care related but technical and we are hoping this is resolved soon.
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Review of
Valley Care Barnsley & Rotherham
from D H (Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This company is brilliant with me, never any problems at all. If staff are running late the office always ring us to let us aware. I cannot recommend this company enough, the girls and me always have a laugh. I don't have a bad word to say, thank you girls for making my experience wonderful.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamHow wonderful to receive, your comments have been shared with the 'girls' and the wider team :)
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Review of
Valley Care Barnsley & Rotherham
from L P (Daughter of Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely company, great staff.
All the staff are so friendly kind and caring
They look after my our dad an make him smile and laugh each and every day, the staff know our dad so well, they know all his likes dislikes, they always go above and beond. They are always going the extra mile.
When we
All the staff are so friendly kind and caring
They look after my our dad an make him smile and laugh each and every day, the staff know our dad so well, they know all his likes dislikes, they always go above and beond. They are always going the extra mile.
When we
have a issue staff are happy to help an if needs to be taken up with office staff they go out of their way to help.
I would highly recomend to anybody who ask
I would highly recomend to anybody who ask
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for the feedback, we cant disagree with any of your points the staff are truly wonderful! As is dad, its a pleasure to care for such a kind funny gentleman <3
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Review of
Valley Care Barnsley & Rotherham
from J F (Wife of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally good. I don't really phone the office for anything. The majority of the staff are very good.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for taking the time to return the postal card. It's reassuring to know you are happy with your core care team and the service as a whole.
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Review of
Valley Care Barnsley & Rotherham
from Julie M (Niece of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family we would be lost without the care team my auntie receives
Not only are they highly professional but they are kind, and compassionate and carry out their work ensuring a higher level of dignity.
I cannot praise this company enough.
Keep up the excellent work!
Not only are they highly professional but they are kind, and compassionate and carry out their work ensuring a higher level of dignity.
I cannot praise this company enough.
Keep up the excellent work!
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you so much for taking the time to offer your feedback. We have to agree that the care team really are second to none. We will be sure to pass on your lovely comments.
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Review of
Valley Care Barnsley & Rotherham
from Beverley G (Daughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a rocky start with Mum's care. Some adjustments and us all working together. I must say the carers at Valley Care were fantastic. The manager who helped to liaise with others to give my Mum the care package needed. The girls and management went above and beyond to help.
I would recommend it to
I would recommend it to
others.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamWe really do miss coming to see Mum no two days were ever the same, it's refreshing to know that despite the initial concerns you were happy with the staff and the service. Thank you for your feedback.
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Review of
Valley Care Barnsley & Rotherham
from Tony N (Husband of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The standard of care has been exemplary. It has taken a little while for us to establish the best use of the times we have agreed to, but I think by the end of December we were really starting to see benefits.
We are currently on a pause while my wife is in hospital, but I hope that when she returns
We are currently on a pause while my wife is in hospital, but I hope that when she returns
home we will quickly be able to build on what has gone before.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamHow wonderful to receive, we eagerly anticipate her return home.
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Review of
Valley Care Barnsley & Rotherham
from Susan B (Wife of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers from Valley Care at Barnsley and Rotherham were excellent.
They supported my husband with dignity, kindness, and compassion at all times.
They were reliable, punctual, and professional and I would highly recommend them.
They supported my husband with dignity, kindness, and compassion at all times.
They were reliable, punctual, and professional and I would highly recommend them.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for the lovely feedback, it was an honour.
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Review of
Valley Care Barnsley & Rotherham
from E B (Independent Advocate Deputyship) published on 6 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Valley Care have been covering for my weekend and holiday cover and they do an excellent job, the client isn't easy to deal with but the carers take it all in their stride and are professional at all times, they cover at very short notice if something crops up and I can't get to the client, I would
and do recommend the care company to anyone who needs professional help.
Well done guys.
Well done guys.
Reply from Toni Banks, Manager at Valley Care Barnsley & RotherhamThank you for the lovely feedback, partnership working alongside each other really help us all to ensure the individual has support the way they choose.
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Awards / Recognitions (0)
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