Home Care Providers Owned by Valley Care Direct Ltd in South Yorkshire

Lovely care company and amazing carers. No complaints.

More than happy got a good group of carers. Very helpful.

I am happy with the company, I missed my regular carer but I have no problem into the current carers. I will by happy if my time can be stuck to at 9.30 in the morning.

All the carers and management have treated mum and the family with friendliness and empathy as it's been hard to admit we needed the extra help and still feel we should be doing more. They are all professional and care for mum well treating her with kindness and maintaining her dignity Nothing is too much trouble for them. They also respect us and our home

My husband started having this company a week ago all the carers and management go above and beyond . He used to panic but he is so relaxed and so is the family . Would highly recommend and Thankyou to you all , ypu all are amazing always going above and beyond xx

ME AND MY PARTNER LIVE HERE AND DO EVERYTHING

Overall an excellent service and majority of the carers did over and above to support my dad and family.

Very friendly, helpful and respectful.

Overall very satisfied with the care and support provided.

This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!

Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!

Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.

Good progress being made.

I can't praise the girls at Valley Care enough for what they did for my mum. I can say how professional and hard working they were and nothing was ever too much trouble etc, etc and they 100% were but most importantly they gave my mum nothing but loving care, friendship and lots of laughter. My mums face used to light up as soon as she saw them. Also I can't thank them enough for what they did for me too. I spent more or less 24/7 with my mum and I was very protective and particular over her care and to be honest it consumed my ever thought, I was exhausted but the girls took some of that pressure of me, and like mum they gave me friendship, laughter and a listening ear on dark days. Their care didn't stop after my mum passed. They came to her funeral and continued to keep in touch asking how we were and we have since formed a really close friendship with them. Thank you so much for everything my mum thought the world of you as do I and you will always be part of our family x

The service provider and carers work to a high standard, their care, communication and compasion are much appreciated. My aunt who has alzheimer's can be challenging at times but the carers involved in her care are both patient and understanding of her needs. She looks forward to her calls and seems very content with her care. We as a family can rest assured she is being well looked after by a great company and care staff.

Since Valley Care have been involved with my mum's care, there has been some carers that have gone above and beyond in the service and care they gave to her. They got to know her quirks, bantered with her and took their time as she got more ill. They even spent the time to check in on my dad whilst there are the family home. I appreciate all that the Valley Care team offered my parents, thank you so much.

I really enjoy the care I receive from my carers. They keep me company, never fail to make me laugh and make my days much more enjoyable.

I feel that the service supplied by this care company has been unsatisfactory, for the majority of the 6 months we have had them for my mother. I have had to ring the office with issues on numerous occasions and very little changed until I requested a face to face meeting with a manager. There are still outstanding outcomes to be delivered even 2 weeks after that meeting.

This company is brilliant with me, never any problems at all. If staff are running late the office always ring us to let us aware. I cannot recommend this company enough, the girls and me always have a laugh. I don't have a bad word to say, thank you girls for making my experience wonderful.

I would highly recomend to anybody who ask