What Type of Services does Valley Care Sheffield offer?

Valley Care Sheffield offers Home Care.

How many Carers does Valley Care Sheffield employ?

Valley Care Sheffield employs 60 carers.

Valley Care Sheffield, Unit 1 Meadow Court, Sheffield, South Yorkshire S9 1BX

Review from S G (Daughter of Client) published on 3 June 2025 Submitted via Website • Report

Overall Experience

This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called

regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!

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Review from M G (Friend of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these

things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

This care package was complex and I apologise that we did not meet the standards you required. I can assure you that all carers have full training in personal care, the importance of changing PPE between tasks. All of the above concerns have been addressed and investigated per company policies and procedures

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Review from Mohammed Z (Son of Client) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come

to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Thank you so much for your review, I will pass on your comments to all the care staff.

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Review from M K (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

Since Valley Care have been involved with my mum's care, there has been some carers that have gone above and beyond in the service and care they gave to her. They got to know her quirks, bantered with her and took their time as she got more ill. They even spent the time to check in on my dad whilst

there are the family home. I appreciate all that the Valley Care team offered my parents, thank you so much.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Thank you for lovely review, I will pass on your comments to the carers.

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Review from H H (Daughter of Client) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

I feel that the service supplied by this care company has been unsatisfactory, for the majority of the 6 months we have had them for my mother. I have had to ring the office with issues on numerous occasions and very little changed until I requested a face to face meeting with a manager. There are still

outstanding outcomes to be delivered even 2 weeks after that meeting.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

I have visited the home myself in response to a request from H H and also to follow up in six weeks time, for this service user and we have agreed to set times for calls and regular carers as much as possible, this has been happening and has been maintained. We have one outstanding issue which is not care related but technical and we are hoping this is resolved soon.

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Review from A S (Relative of Client) published on 7 November 2024 Submitted via Website • Report

Overall Experience

Extremely poor management. At the start, when they want your business, promises are made that will absolutely not be kept. These people know that clients don't like or do well with change and so all they have to do is get you on the hook. It's all false advertising in the beginning and then reality

hits just as your loved one gets used to the numerous new faces. Carers coming and going as they like and doing the absolute bare minimum. If there is a minimal amount of snow, they often won't turn up at all and you won't hear a word from management. The manager rarely reads, let alone answers messages and when she decides she no longer needs your business, because she has a new contract with the council for other business, she gives you 2 working days notice, despite promising you numerous times that this would not be the case. It's a disgrace that these people can claim to be caring and allowed to work with vulnerable people, who not only depend upon them but also pay for their services.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Really sorry to hear your view on the care we provided, but we went above and beyond to support with the package, the manager attended calls herself when no staff were available that suited the needs of the service user. Communication was regular and when we lost the area it was not a case of handing back the calls, it was a case we did not have the carers in the area to provide the regular care support needed.

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Review from Colin W (Son of Client) published on 16 August 2024 Submitted via Website • Report

Overall Experience

Carer after carer just doing their own thing despite having the Care Plan on their phones.
Just want to get in and out of the call as quickly as they can and do as little as they can.
Many reports made to office and nothing changes. No response to email complaints and I feel I'm now just labelled

as a moaner rather than a concerned family member looking after my mums wellbeing.
My mum pays in full for these visits and it's just not good enough.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

Really sorry to hear your concerns raised, I have been working on carers to stay full time, been out with new carers to show them what needs to be completed. We now have a regular carer in place that the family have sent in positive feedback for.

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Review from Sharon G (Daughter of Client) published on 13 June 2024 Submitted via Website • Report

Overall Experience

The company changed over yesterday and I have rang numerous times because the carers haven't turned up. I get that when a company switches over there are teething problems but surely they have to do their homework as it's vulnerable people at risk. Absolutely disgusted with the service over the last

couple of days. We put people in the care of others because we should trust them to care for our loved ones. In this case, it's not so. If by the end of the week, things don't improve we will definitely be changing and I will log a complaint to whoever is above these people.

Reply from Maura Duggan, Registered Manager at Valley Care Sheffield

We are very sorry to hear that this has been your experience over the first couple of days of transfer. We are actively working with all clients and families to ensure that call times can be checked against the information the company has received from the previous provider. We aim to accommodate as much as possible. We would like the opportunity to speak more about any concerns, please do contact the office on 0114 3080 843.