Valley Care Sheffield

Unit 1 Meadow Court, Sheffield S9 1BX
Review Us
5.7 8 Reviews
  • Valley Care Sheffield, Sheffield
Valley Care Sheffield offers a whole range of specialist home care enabling people to stay living independently in their own homes.

Their staff are professional and experienced and offer care that is tailored around the individual. They routinely go beyond the call of duty showing the people they care for that they are highly valued.

They offer lots of different care packages including short visits to give medication as well as live-in care and respite care.
Show Valley Care Sheffield on the Map

Care Provided by Valley Care Sheffield

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.26

Additional charge for bank holidays. Please get in touch for further details

These prices are only a guideline, please contact Valley Care Sheffield to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in Charge

  • Maura Duggan (Registered Manager)

Valley Care Sheffield Reviews (8)

5.7

Valley Care Sheffield has a Review Score of 5.7 (5.729) out of 10, based on 8 reviews in the last 2 years.
Over all time Valley Care Sheffield has 8 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 1
  • 5
Date Published
  • 8
  • 1
  • 5
  • 8
  • 0
Reviewer Connection to Valley Care Sheffield
  • 4
  • 2
  • 1
  • 1
Total of 8, showing 1-8
Review from S G (Daughter of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This so called care services have been put in place via social care assessment even after 2 weeks staff don't know the care plan or even seen it as nothing is on the app so we need to tell them everytime. I cannot get on the app yet even after being told i would be able to in 24hrs even when i called
regarding this im still waiting for a response!! 1st carer calling my mum by wrong name and spoke about her in front of her asking if "she's all there" thats not respect another hadnt completed training i know this cause i asked questions about who they are etc no respect no introduction when they have turned up then I've been told by the office they have logged in which was a lie and they've not even turned up no wonder I cannot leave my mum unsupervised if This is the so called care you offer what the hell when you are looking after frail elderly with medical conditions absolute joke definitely not one I would recommend at this time i'm now waiting on my email and what response I get!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M G (Friend of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Where to start with this company. Chosen by social services as an interim company while client in safeguarding. Out of the frying pan into the fire comes to mind. The first thing you should do when you enter a clients house for the 1st time is introduce yourself and read the care plan. Neither of these
things happened. Shocking hygiene standards. Tried to clean client with bathroom cleaning cloth. Had to be told to change gloves after performing personal care before making food. Then proceeded to grumble in their own language obviously didn't like being told how to do their job. Security issues with key safe. Serving hot drink in a glass. Washing literally thrown onto the clothes airer with items inside each other. No common sense whatsoever and basically no empathy or caring skills. This company needs to read the care act regarding dignity & respect. I could go on but it's too personal. CQC have been informed as has LA commissioning team and local MP is next. AVOID!
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
This care package was complex and I apologise that we did not meet the standards you required. I can assure you that all carers have full training in personal care, the importance of changing PPE…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mohammed Z (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley care team provides care for my dad. My dad is extremely happy with the care he receives from the carers from valley care. They are respectful friendly and always puts a smile on my dad's face. My dad is that happy with the service that he eagerly waits for them to come. All the carers who come
to care for my dad are very professional and friendly which puts my dad at ease. I would like to thank the carers for their support and their professionalism.
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
Thank you so much for your review, I will pass on your comments to all the care staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M K (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Valley Care have been involved with my mum's care, there has been some carers that have gone above and beyond in the service and care they gave to her. They got to know her quirks, bantered with her and took their time as she got more ill. They even spent the time to check in on my dad whilst
there are the family home. I appreciate all that the Valley Care team offered my parents, thank you so much.
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
Thank you for lovely review, I will pass on your comments to the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H H (Daughter of Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I feel that the service supplied by this care company has been unsatisfactory, for the majority of the 6 months we have had them for my mother. I have had to ring the office with issues on numerous occasions and very little changed until I requested a face to face meeting with a manager. There are still
outstanding outcomes to be delivered even 2 weeks after that meeting.
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
I have visited the home myself in response to a request from H H and also to follow up in six weeks time, for this service user and we have agreed to set times for calls and regular carers as much as…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A S (Relative of Client) published on 7 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Extremely poor management. At the start, when they want your business, promises are made that will absolutely not be kept. These people know that clients don't like or do well with change and so all they have to do is get you on the hook. It's all false advertising in the beginning and then reality
hits just as your loved one gets used to the numerous new faces. Carers coming and going as they like and doing the absolute bare minimum. If there is a minimal amount of snow, they often won't turn up at all and you won't hear a word from management. The manager rarely reads, let alone answers messages and when she decides she no longer needs your business, because she has a new contract with the council for other business, she gives you 2 working days notice, despite promising you numerous times that this would not be the case. It's a disgrace that these people can claim to be caring and allowed to work with vulnerable people, who not only depend upon them but also pay for their services.
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
Really sorry to hear your view on the care we provided, but we went above and beyond to support with the package, the manager attended calls herself when no staff were available that suited the needs…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin W (Son of Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carer after carer just doing their own thing despite having the Care Plan on their phones.
Just want to get in and out of the call as quickly as they can and do as little as they can.
Many reports made to office and nothing changes. No response to email complaints and I feel I'm now just labelled
as a moaner rather than a concerned family member looking after my mums wellbeing.
My mum pays in full for these visits and it's just not good enough.
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
Really sorry to hear your concerns raised, I have been working on carers to stay full time, been out with new carers to show them what needs to be completed. We now have a regular carer in place that…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sharon G (Daughter of Client) published on 13 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The company changed over yesterday and I have rang numerous times because the carers haven't turned up. I get that when a company switches over there are teething problems but surely they have to do their homework as it's vulnerable people at risk. Absolutely disgusted with the service over the last
couple of days. We put people in the care of others because we should trust them to care for our loved ones. In this case, it's not so. If by the end of the week, things don't improve we will definitely be changing and I will log a complaint to whoever is above these people.
Reply from Maura Duggan, Registered Manager at Valley Care Sheffield
We are very sorry to hear that this has been your experience over the first couple of days of transfer. We are actively working with all clients and families to ensure that call times can be checked…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 5.7 (5.729)

Overview of Review Score

The Review Score of 5.7 (5.729) out of 10 for Valley Care Sheffield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.2 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.229 for Valley Care Sheffield is calculated as follows: ( (12 Excellents x 5) + (2 Satisfactorys x 3) + (7 Poors x 2) + (27 Very Poors x 1) ) ÷ 48 Ratings = 2.229
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Valley Care Sheffield is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Maura

Maura Duggan

Job Title: Registered Manager Joined: 2021

I joined Valley Care in September 2021 and set up a new office in Sheffield. I came with lots of experience as previous Manager since 2016. Prior to work as a Manager I have been a carer, care coordinator since 2009. My past experience was SEN(M) nursing and have also been a Ward Clerk in Ireland.

Jack

Jack Gent

Job Title: Care Coordinator Joined: 2024

Jack joined Valley Care as a care coordinator in June 2024. Prior to joining our team, Jack has worked in care as Carer, Care Coordinator and a Deputy Manager.

Shakeel

Shakeel Memon

Job Title: Care Coordinator Joined: 2024

Shakeel joined our team at Valley Care in September 2024. Shakeel came with the knowledge and experience of a Care Coordinator and has become a very valued part of our team.

Frequently Asked Questions about Valley Care Sheffield

What Type of Services does Valley Care Sheffield offer?

Valley Care Sheffield offers Home Care.

How many Carers does Valley Care Sheffield employ?

Valley Care Sheffield employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Sheffield to verify any information. View our terms and conditions. Valley Care Sheffield has an Enhanced Service - more info.