The staff who came in were amazing, cheerful, singing and nothing was too much troubleLiz M(Daughter of Client/Service User)
Cannot recommend this company enough, the level of care that they show people is amazing.T S(Daughter of Client/Service User)
Nothing was too trouble for them , they came out in all weather's to get to us.Lynne B(Wife of Client/Service User)
The staff who came in were amazing, cheerful, singing and nothing was too much troubleLiz M(Daughter of Client/Service User)
Cannot recommend this company enough, the level of care that they show people is amazing.T S(Daughter of Client/Service User)
Nothing was too trouble for them , they came out in all weather's to get to us.Lynne B(Wife of Client/Service User)
Valley Care Derbyshire's team are passionate about helping people live safely, comfortably, and independently in their own homes for as long as possible.
The professional and compassionate team delivers personalised care that is tailored to each individual’s needs, preferences, and goals. They provide both short-term and long-term support for people living with physical disabilities, cognitive and mental health conditions, brain injuries, and long-term or life-limiting diagnoses.
At the heart of everything they...
Valley Care Derbyshire's team are passionate about helping people live safely, comfortably, and independently in their own homes for as long as possible.
The professional and compassionate team delivers personalised care that is tailored to each individual’s needs, preferences, and goals. They provide both short-term and long-term support for people living with physical disabilities, cognitive and mental health conditions, brain injuries, and long-term or life-limiting diagnoses.
At the heart of everything they do are their core values: compassion, dignity, respect, and empowerment. They believe that outstanding care starts with genuine relationships, and are proud to create a warm and welcoming environment where everyone feels valued and supported.
They are more than just a care provider, they are a family. The team works closely with the people they support and their loved ones to create a positive, happy atmosphere where individuals can feel comfortable, confident, and cared for.
Their goal is simple: to help every person they support live a full and meaningful life, maintain their independence, and continue achieving their full potential, all within the comfort of their own home.
Care Provided by Valley Care Derbyshire
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
20 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£26.95 - £34.04
Weekly Live-in Care
£1,900 - £2,800
Additional BH rates apply. Please get in touch with us for larger packages of care as some discounts could be available.
The price(s) shown are provided by the agency. Contact Valley Care Derbyshire for full pricing details and T&Cs.
Contact Valley Care Derbyshire to get a personalised quote:
Valley Care Derbyshire has a Review Score of 9.6 (9.566) out of 10, based on 15 reviews in the last 2 years. Over all time Valley Care Derbyshire has 15 reviews.
Review from J K (Daughter of Client) published on 23 July 2026 Submitted via Website•
Overall Experience
Valley Care was recommended to us by a family friend whose parents had received excellent care from them. That recommendation was thoroughly justified. From the very first consultation, the carers and support staff have been understanding, professional and quick to respond to Dad's rapidly changing...
Valley Care was recommended to us by a family friend whose parents had received excellent care from them. That recommendation was thoroughly justified. From the very first consultation, the carers and support staff have been understanding, professional and quick to respond to Dad's rapidly changing needs. The carers quickly established a rapport with Dad by sharing in his interests and his sense of humour. He enjoyed their company and trusted in their care.
Thank you, you've given my family peace of mind that Dad was in good hands.
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thankyou so much for your lovely comments. We really do appreciate hearing such lovely feedback x
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Review from P B (Daughter of Client) published on 22 April 2026 Submitted via Website•
Overall Experience
After my mum being in and out of hospital for the last few months.. social services put a rehab care package out to tender.
I am so grateful that we got Valley Care! They have made a stressful time so much easier!! Always at the end of the phone to answer any worries and help navigate the...
After my mum being in and out of hospital for the last few months.. social services put a rehab care package out to tender. I am so grateful that we got Valley Care! They have made a stressful time so much easier!! Always at the end of the phone to answer any worries and help navigate the whole care system as we are new to this. As for the actual carers, well they have put a smile back on mums face!!! Chatty and cheerful as well as kind and professional!! I can now relax for the first time in a while knowing my mum is in the best hands!!
Thankyou!!! Xx
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thankyou so much for your wonderful review, we are so pleased to hear this, its a pleasure to support people like your mum :)
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Review from Tim H (Son-in-law of Client) published on 21 April 2026 Submitted via Website•
Overall Experience
Woeful. Cancelled home visits twice in consecutive weeks. Care staff did not read notes regarding required care and when asked stated they "did not have time to read notes" - this resulted in my father in law falling in the bathroom.
Calls to complain were forwarded to carers mobiles who were...
Woeful. Cancelled home visits twice in consecutive weeks. Care staff did not read notes regarding required care and when asked stated they "did not have time to read notes" - this resulted in my father in law falling in the bathroom. Calls to complain were forwarded to carers mobiles who were not familiar with his case.
Just a truly terrible service offering very little actual care.
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thank you for your feedback. We are very sorry to read your review and feel that it does not fully reflect the circumstances surrounding this situation.
Due to our duty of care and confidentiality obligations, we are unable to share specific details publicly. However, we can confirm that...
Thank you for your feedback. We are very sorry to read your review and feel that it does not fully reflect the circumstances surrounding this situation.
Due to our duty of care and confidentiality obligations, we are unable to share specific details publicly. However, we can confirm that concerns were raised regarding safety, and appropriate steps were taken to protect both the individual receiving care and our staff. This included requesting further professional input to ensure that care could be delivered safely.
We understand this may have been upsetting and apologise for any distress caused. We would very much welcome the opportunity to speak with you and the family directly to discuss your concerns further
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Review from Neil R (Son of Client) published on 12 March 2026 Submitted via Website•
Overall Experience
My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff...
My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff have been aware, supportive and considerate of my mothers changing needs. Valley Care has liaised with myself, social, medical, OT and incontinence services to ensure that my mother receives the best physical, emotional and practical support. Care Plans and daily care provision have been revised to provide my mother with the care that she requires. On a daily basis, Carers provide my mother with the personal care, medical, food ( meals ), laundry, mobility and emotional support that she needs in accordance with the Care Plan. Both my Mother and myself are grateful for the on - going care and professional support that my mother receives from Valley Care Direct.
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thankyou, its a pleasure to look after your mum. The team are very fond of her :)
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Review from Rachel B (Daughter-in-law of Client) published on 6 March 2026 Submitted via Website•
Overall Experience
Valley Care provide an exceptional level of care. All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful.
It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some...
Valley Care provide an exceptional level of care. All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful. It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some wonderful conversations with carers who genuinely took the time to stop and chat with her. We would recommend anyone wanting to provide care at home to use Valley Care.
A great team!! Many thanks.
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thankyou so much for taking the time to leave us such a wonderful review. It Genuinely means so much to read such lovely comments. We are extremely lucky to have amazing carers who consistently go above and beyond.
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Review from Liz W (Daughter of Client) published on 3 March 2026 Submitted via Website•
Overall Experience
Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared...
Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for at home by the wonderful staff at Valley Care.
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thankyou for your kind words. Its so lovely to hear this. We really appreciate you taking the time to leave us a review :)
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Review from Dianne K (Daughter of Client) published on 20 February 2026 Submitted via Website•
Overall Experience
I chose Valley Care Derbyshire as it was local. All the staff and carers keep me fully informed of my dad's care package that is in place. The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs.
The office staff contact me...
I chose Valley Care Derbyshire as it was local. All the staff and carers keep me fully informed of my dad's care package that is in place. The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs. The office staff contact me immediately if the carers have any issues relating to my dad's health.
I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.
↩Reply from Kerry Naden, Regional Operations Manager at Valley Care Derbyshire
Thankyou for your lovely review. We really appreciate the positive feedback and the time taken to do it.
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Review from Keith B (Client / Service User) published on 22 August 2025 Submitted via Postal Card•
Overall Experience
In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1...
In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.
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Review from Sally A (Daughter of Client) published on 4 April 2025 Submitted via Website•
Overall Experience
Valley Care's service could not have been bettered while looking after my mum for 6 weeks following her hip replacement. Every single carer went above and beyond and they were all kind, friendly and professional. I wouldn't hesitate to recommend- 100% Valley Care thank you so much
Kind regards to...
Valley Care's service could not have been bettered while looking after my mum for 6 weeks following her hip replacement. Every single carer went above and beyond and they were all kind, friendly and professional. I wouldn't hesitate to recommend- 100% Valley Care thank you so much
Kind regards to all
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thank you for an excellent review, the staff loved the time they spent with your Mum.
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Review from Pat F (Wife of Client) published on 4 April 2025 Submitted via Website•
Overall Experience
We needed a care plan three times, first and second times for my husband the last for me. There was never a problem who to ask for. Every carer was always friendly, very caring, and efficient. When having to give strip washes they always made sure you were happy with it. A very caring company.
We needed a care plan three times, first and second times for my husband the last for me. There was never a problem who to ask for. Every carer was always friendly, very caring, and efficient. When having to give strip washes they always made sure you were happy with it. A very caring company.
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thank you so much for your lovely feedback, your kind words mean alot.
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Review from Lynne B (Wife of Client) published on 7 March 2025 Submitted via Website•
Overall Experience
My late husband was a cancer sufferer. He fought the disease incredibly well for 4 years. However the last 6 months of his life things became very difficult. I had been looking after him myself but I found I could no longer cope. After a short stay in hospital my husband came home to a hospital...
My late husband was a cancer sufferer. He fought the disease incredibly well for 4 years. However the last 6 months of his life things became very difficult. I had been looking after him myself but I found I could no longer cope. After a short stay in hospital my husband came home to a hospital bed in our front room. He had chosen to die at home, and this was only made possible by the incredibly staff from Valley Care. They would call 4 times a day to help with my husband's needs. They were so professional, treated my husband with the upmost respect and dignity. Nothing was too trouble for them , they came out in all weather's to get to us. They always had a smile on their faces and I could hear them laughing and joking with my husband on good days, and holding his hand and comforting him on bad days. It wasn't just my husband they lent a shoulder to cry on but me as well when things got really tough. Even in death my husband was treated with the upmost respect. Highly recommend this wonderful company.
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thankyou. No words can express how it feels to loose someone so special. The girls all loved the time they spent getting to know your husband and the laughs that were shared, he truly was a magnificent man.
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Review from T S (Daughter of Client) published on 7 March 2025 Submitted via Website•
Overall Experience
Cannot recommend this company enough, the level of care that they show people is amazing. They always make time for a chat and actually listen when you speak to them.
They are always there if you need them for anything.
Cannot recommend this company enough, the level of care that they show people is amazing. They always make time for a chat and actually listen when you speak to them.
They are always there if you need them for anything.
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thankyou, it is always our aim to treat each client as an individual and the girls always ensure that every client is treated with the care and respect that they deserve.
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Review from Kym B (Granddaughter of Client) published on 7 March 2025 Submitted via Website•
Overall Experience
The girls used to go into apply cream to my grandads legs and put on his stockings. He absolutely loved having them all he says he had such a laugh with them and they made him feel at ease and reassured that everything was OK. He has since had his other hip done and now his 2 weeks of care has...
The girls used to go into apply cream to my grandads legs and put on his stockings. He absolutely loved having them all he says he had such a laugh with them and they made him feel at ease and reassured that everything was OK. He has since had his other hip done and now his 2 weeks of care has finished he is going back to valley care again in the next couple of weeks.
His words" lovely girls".
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thankyou, the girls loved the time they spent with your Grandad. I will pass on your compliments to all the staff and we look forward to having him back in the near future.
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Review from Liz M (Daughter of Client) published on 5 March 2025 Submitted via Website•
Overall Experience
I can't thank a particular staff member and her team enough and without them my mum wouldn't have been discharged from hospital so quickly and to be honest we would have struggled to give her the care she needed during her recovery.
My mum broke her hip and my step father had just come out of...
I can't thank a particular staff member and her team enough and without them my mum wouldn't have been discharged from hospital so quickly and to be honest we would have struggled to give her the care she needed during her recovery. My mum broke her hip and my step father had just come out of hospital after being a kidney donor to my brother in law so to have Valley care come in within 48 hours of asking them was a game changer.
The staff who came in were amazing, cheerful, singing and nothing was too much trouble. My mum was stressed and worried and the team immediately put her mind at ease. Their care was amazing and my family and I will always be grateful for them.
↩Reply from Victoria Woolley, Registered Manager at Valley Care Derbyshire
Thank you so much for your kind review, our staff loved the time they spent with your Mum. I will pass on your lovely comments to them all.
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Review from April T (Client / Service User) published on 11 February 2025 Submitted via Website•
Overall Experience
Valley Care have been coming for 3 years now and day one have been fantastic! Simply can't fault them at all, all incredibly caring individuals, always there if I need them, can't imagine my life without them now.
Valley Care have been coming for 3 years now and day one have been fantastic! Simply can't fault them at all, all incredibly caring individuals, always there if I need them, can't imagine my life without them now.
↩Reply from Vicky Woolley, Registered Manager at Valley Care Derbyshire
Thank you so much for your lovely comment, it means so much to hear your positive feedback about our amazing staff.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Valley Care Derbyshire.
There are no accreditations posted yet for Valley Care Derbyshire.
Meet the Team (5)
Victoria WoolleyJob Title Registered ManagerJoined 2020
Vicky joined the Valley Care team in 2020 as a care worker, balancing evening and weekend shifts with life as a busy mum to her twin girls. It didn’t...
Vicky joined the Valley Care team in 2020 as a care worker, balancing evening and weekend shifts with life as a busy mum to her twin girls. It didn’t take long for Vicky to discover her passion for supporting individuals to live safely and as independently as possible in their own homes.
Driven and dedicated, Vicky progressed into the role of Care Coordinator, where she was responsible for organising care and support for clients while ensuring the care team had everything they needed to deliver effective, high-quality support. She quickly thrived in this position, demonstrating strong leadership and a genuine commitment to both clients and colleagues.
More recently, Vicky has stepped into the role of Registered Manager. She now leads the office team of two care coordinators and assessors, overseeing the delivery of care across the service. Despite her management responsibilities, you will often see Vicky out in the community working alongside the care team and building relationships with clients, reflecting her hands-on approach and passion for exceptional care.
Kirsty BradburyJob Title Care Coordinator - High PeakJoined 2012
Kirsty has been a valued member of the Valley Care team since 2012, joining the agency in its early days and witnessing its growth over the years....
Kirsty has been a valued member of the Valley Care team since 2012, joining the agency in its early days and witnessing its growth over the years. She began her journey as a care and support worker, a role she held for many years and one she truly loved, especially the meaningful interactions with clients.
Warm, bubbly, and deeply compassionate, Kirsty consistently goes above and beyond for both her clients and her fellow carers. Her dedication and genuine passion for care shine through in everything she does. Today, Kirsty plays a key role in coordinating care across the High Peak, ensuring that clients receive the highest standard of support while also supporting and guiding her team.
Maisie SwannJob Title AssessorJoined 2020
Maisie has been a valued member of the Valley Care team since 2020. In her role as an Assessor, she meets with new clients and creates detailed,...
Maisie has been a valued member of the Valley Care team since 2020. In her role as an Assessor, she meets with new clients and creates detailed, person-centred care plans to guide the care team in delivering the highest standard of support.
Alongside her assessor responsibilities, Maisie also enjoys being out in the community, providing hands-on care to clients across all of our areas, ensuring they receive compassionate and consistent support. With her infectious personality and fantastic sense of humour, Maisie brings positivity and warmth to both her colleagues and the people she cares for, making her a much-loved member of the Valley Care team.
Beth CooperJob Title Care Coordinator - Hope ValleyJoined 2022
Beth joined the Valley Care team in 2022, beginning her journey as a care worker, where she quickly demonstrated her passion for supporting others....
Beth joined the Valley Care team in 2022, beginning her journey as a care worker, where she quickly demonstrated her passion for supporting others. Through her dedication and commitment to delivering high-quality care, Beth progressed into the role of Assessor, creating person-centred care plans and building strong relationships with clients and their families.
Now working as our Hope Valley Care Coordinator, Beth plays a key role in ensuring that care is organised effectively and that both clients and care staff receive the support they need. Beth is known for her kind and compassionate nature and truly loves helping others, consistently going above and beyond for both clients and colleagues. Alongside her role at Valley Care, Beth is also a busy mum to three children, balancing family life with her commitment to delivering exceptional care, making her an invaluable member of the Valley Care team.
Sammy McGuiganJob Title AssessorJoined 2023
Sammy joined the Valley Care team in 2023 as a care worker and quickly showed her dedication and passion for delivering high-quality support. Through...
Sammy joined the Valley Care team in 2023 as a care worker and quickly showed her dedication and passion for delivering high-quality support. Through her hard work and commitment, she progressed into her current role as one of our valued Assessors.
Sammy particularly enjoys meeting new customers, taking the time to learn about their lives, their routines, and how Valley Care can best support them to live comfortably and independently. She is passionate about creating person-centred care plans to a high standard and takes great pride in ensuring all documentation and paperwork are completed thoroughly and accurately.
Alongside her role at Valley Care, Sammy is also a busy mum to four children, balancing family life with her dedication to providing exceptional care and support. Her warm approach and strong attention to detail make her a fantastic member of the Valley Care team.
Frequently Asked Questions about Valley Care Derbyshire
How many Carers does Valley Care Derbyshire employ?
Valley Care Derbyshire employs 60 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Derbyshire to verify any information. View our terms and conditions. Valley Care Derbyshire has an Enhanced Service -what an Enhanced Service includes.
