Valley Care Derbyshire

11 Vincent Works, Brough, Bradwell, Hope Valley S33 9HG
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9.8 12 Reviews
  • Valley Care Derbyshire, Hope Valley
Valley Care Derbyshire's team are passionate about helping people live safely, comfortably, and independently in their own homes for as long as possible.

The professional and compassionate team delivers personalised care that is tailored to each individual’s needs, preferences, and goals. They provide both short-term and long-term support for people living with physical disabilities, cognitive and mental health conditions, brain injuries, and long-term or life-limiting diagnoses.

At the heart of everything they do are their core values: compassion, dignity, respect, and empowerment. They believe that outstanding care starts with genuine relationships, and are proud to create a warm and welcoming environment where everyone feels valued and supported.

They are more than just a care provider, they are a family. The team works closely with the people they support and their loved ones to create a positive, happy atmosphere where individuals can feel comfortable, confident, and cared for.

Their goal is simple: to help every person they support live a full and meaningful life, maintain their independence, and continue achieving their full potential, all within the comfort of their own home.

Care Provided by Valley Care Derbyshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.95 – £34.04
  • Weekly Live-in Care Fees: £1900 – £2800

Additional BH rates apply. Please get in touch with us for larger packages of care as some discounts could be available.

These prices are only a guideline, please contact Valley Care Derbyshire to find out the exact price for your requirements.

Contact Valley Care Derbyshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Valley Care Derbyshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Vicky Woolley (Registered Manager)
9.8

Valley Care Derbyshire has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years.
Over all time Valley Care Derbyshire has 12 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Valley Care Derbyshire
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Total of 12, showing 1-12
Review from Neil R (Son of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff have
been aware, supportive and considerate of my mothers changing needs. Valley Care has liaised with myself, social, medical, OT and incontinence services to ensure that my mother receives the best physical, emotional and practical support. Care Plans and daily care provision have been revised to provide my mother with the care that she requires. On a daily basis, Carers provide my mother with the personal care, medical, food ( meals ), laundry, mobility and emotional support that she needs in accordance with the Care Plan. Both my Mother and myself are grateful for the on - going care and professional support that my mother receives from Valley Care Direct.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou, its a pleasure to look after your mum. The team are very fond of her :)
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Review from Rachel B (Daughter-in-law of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care provide an exceptional level of care.
All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful.
It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some wonderful
conversations with carers who genuinely took the time to stop and chat with her.
We would recommend anyone wanting to provide care at home to use Valley Care.
A great team!! Many thanks.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou so much for taking the time to leave us such a wonderful review. It Genuinely means so much to read such lovely comments. We are extremely lucky to have amazing carers who consistently go above and beyond.
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Review from Liz W (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for
at home by the wonderful staff at Valley Care.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your kind words. Its so lovely to hear this. We really appreciate you taking the time to leave us a review :)
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Review from Dianne K (Daughter of Client) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Valley Care Derbyshire as it was local. All the staff and carers keep me fully informed of my dad's care package that is in place.
The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs.
The office staff contact me immediately
if the carers have any issues relating to my dad's health.
I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.
Reply from Kerry Naden, Regional Operations Manager at Valley Care DerbyshireThankyou for your lovely review. We really appreciate the positive feedback and the time taken to do it.
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Review from Keith B (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour
per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.
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Review from Sally A (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care's service could not have been bettered while looking after my mum for 6 weeks following her hip replacement. Every single carer went above and beyond and they were all kind, friendly and professional. I wouldn't hesitate to recommend- 100% Valley Care thank you so much
Kind regards to
all
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you for an excellent review, the staff loved the time they spent with your Mum.
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Review from Pat F (Wife of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care plan three times, first and second times for my husband the last for me. There was never a problem who to ask for. Every carer was always friendly, very caring, and efficient. When having to give strip washes they always made sure you were happy with it. A very caring company.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you so much for your lovely feedback, your kind words mean alot.
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Review from Lynne B (Wife of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late husband was a cancer sufferer. He fought the disease incredibly well for 4 years. However the last 6 months of his life things became very difficult. I had been looking after him myself but I found I could no longer cope. After a short stay in hospital my husband came home to a hospital bed
in our front room. He had chosen to die at home, and this was only made possible by the incredibly staff from Valley Care. They would call 4 times a day to help with my husband's needs. They were so professional, treated my husband with the upmost respect and dignity. Nothing was too trouble for them , they came out in all weather's to get to us. They always had a smile on their faces and I could hear them laughing and joking with my husband on good days, and holding his hand and comforting him on bad days. It wasn't just my husband they lent a shoulder to cry on but me as well when things got really tough. Even in death my husband was treated with the upmost respect. Highly recommend this wonderful company.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThankyou. No words can express how it feels to loose someone so special. The girls all loved the time they spent getting to know your husband and the laughs that were shared, he truly was a magnificent man.
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Review from T S (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot recommend this company enough, the level of care that they show people is amazing.
They always make time for a chat and actually listen when you speak to them.
They are always there if you need them for anything.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThankyou, it is always our aim to treat each client as an individual and the girls always ensure that every client is treated with the care and respect that they deserve.
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Review from Kym B (Granddaughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls used to go into apply cream to my grandads legs and put on his stockings. He absolutely loved having them all he says he had such a laugh with them and they made him feel at ease and reassured that everything was OK. He has since had his other hip done and now his 2 weeks of care has finished
he is going back to valley care again in the next couple of weeks.
His words" lovely girls".
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThankyou, the girls loved the time they spent with your Grandad. I will pass on your compliments to all the staff and we look forward to having him back in the near future.
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Review from Liz M (Daughter of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank a particular staff member and her team enough and without them my mum wouldn't have been discharged from hospital so quickly and to be honest we would have struggled to give her the care she needed during her recovery.
My mum broke her hip and my step father had just come out of hospital
after being a kidney donor to my brother in law so to have Valley care come in within 48 hours of asking them was a game changer.
The staff who came in were amazing, cheerful, singing and nothing was too much trouble. My mum was stressed and worried and the team immediately put her mind at ease. Their care was amazing and my family and I will always be grateful for them.
Reply from Victoria Woolley, Registered Manager at Valley Care DerbyshireThank you so much for your kind review, our staff loved the time they spent with your Mum. I will pass on your lovely comments to them all.
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Review from April T (Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley Care have been coming for 3 years now and day one have been fantastic! Simply can't fault them at all, all incredibly caring individuals, always there if I need them, can't imagine my life without them now.
Reply from Vicky Woolley, Registered Manager at Valley Care DerbyshireThank you so much for your lovely comment, it means so much to hear your positive feedback about our amazing staff.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Valley Care Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Valley Care Derbyshire is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Valley Care Derbyshire is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (5)

Victoria

Victoria Woolley

Job Title: Registered Manager Joined: 2020

Vicky joined the Valley Care team in 2020 as a care worker, balancing evening and weekend shifts with life as a busy mum to her twin girls. It didn’t take long for Vicky to discover her passion for supporting individuals to live safely and as independently as possible in their own homes.


Driven and dedicated, Vicky progressed into the role of Care Coordinator, where she was responsible for organising care and support for clients while ensuring the care team had everything they needed to deliver effective, high-quality support. She quickly thrived in this position, demonstrating strong leadership and a genuine commitment to both clients and colleagues.


More recently, Vicky has stepped into the role of Registered Manager. She now leads the office team of two care coordinators and assessors, overseeing the delivery of care across the service. Despite her management responsibilities, you will often see Vicky out in the community working alongside the care team and building relationships with clients, reflecting her hands-on approach and passion for exceptional care.

Kirsty

Kirsty Bradbury

Job Title: Care Coordinator - High Peak Joined: 2012

Kirsty has been a valued member of the Valley Care team since 2012, joining the agency in its early days and witnessing its growth over the years. She began her journey as a care and support worker, a role she held for many years and one she truly loved, especially the meaningful interactions with clients.


Warm, bubbly, and deeply compassionate, Kirsty consistently goes above and beyond for both her clients and her fellow carers. Her dedication and genuine passion for care shine through in everything she does. Today, Kirsty plays a key role in coordinating care across the High Peak, ensuring that clients receive the highest standard of support while also supporting and guiding her team.

Maisie

Maisie Swann

Job Title: Assessor Joined: 2020

Maisie has been a valued member of the Valley Care team since 2020. In her role as an Assessor, she meets with new clients and creates detailed, person-centred care plans to guide the care team in delivering the highest standard of support.


Alongside her assessor responsibilities, Maisie also enjoys being out in the community, providing hands-on care to clients across all of our areas, ensuring they receive compassionate and consistent support. With her infectious personality and fantastic sense of humour, Maisie brings positivity and warmth to both her colleagues and the people she cares for, making her a much-loved member of the Valley Care team.

Beth

Beth Cooper

Job Title: Care Coordinator - Hope Valley Joined: 2022

Beth joined the Valley Care team in 2022, beginning her journey as a care worker, where she quickly demonstrated her passion for supporting others. Through her dedication and commitment to delivering high-quality care, Beth progressed into the role of Assessor, creating person-centred care plans and building strong relationships with clients and their families.


Now working as our Hope Valley Care Coordinator, Beth plays a key role in ensuring that care is organised effectively and that both clients and care staff receive the support they need. Beth is known for her kind and compassionate nature and truly loves helping others, consistently going above and beyond for both clients and colleagues. Alongside her role at Valley Care, Beth is also a busy mum to three children, balancing family life with her commitment to delivering exceptional care, making her an invaluable member of the Valley Care team.

Sammy

Sammy McGuigan

Job Title: Assessor Joined: 2023

Sammy joined the Valley Care team in 2023 as a care worker and quickly showed her dedication and passion for delivering high-quality support. Through her hard work and commitment, she progressed into her current role as one of our valued Assessors.


Sammy particularly enjoys meeting new customers, taking the time to learn about their lives, their routines, and how Valley Care can best support them to live comfortably and independently. She is passionate about creating person-centred care plans to a high standard and takes great pride in ensuring all documentation and paperwork are completed thoroughly and accurately.


Alongside her role at Valley Care, Sammy is also a busy mum to four children, balancing family life with her dedication to providing exceptional care and support. Her warm approach and strong attention to detail make her a fantastic member of the Valley Care team.

Frequently Asked Questions about Valley Care Derbyshire

How many Carers does Valley Care Derbyshire employ?

Valley Care Derbyshire employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Derbyshire to verify any information. View our terms and conditions. Valley Care Derbyshire has an Enhanced Service - more info.