The staff who came in were amazing, cheerful, singing and nothing was too much troubleLiz M(Daughter of Client/Service User)
Cannot recommend this company enough, the level of care that they show people is amazing.T S(Daughter of Client/Service User)
Nothing was too trouble for them , they came out in all weather's to get to us.Lynne B(Wife of Client/Service User)
The staff who came in were amazing, cheerful, singing and nothing was too much troubleLiz M(Daughter of Client/Service User)
Cannot recommend this company enough, the level of care that they show people is amazing.T S(Daughter of Client/Service User)
Nothing was too trouble for them , they came out in all weather's to get to us.Lynne B(Wife of Client/Service User)
Valley Care Derbyshire's team are passionate about helping people live safely, comfortably, and independently in their own homes for as long as possible.
The professional and compassionate team delivers personalised care that is tailored to each individual’s needs, preferences, and goals. They provide both short-term and long-term support for people living with physical disabilities, cognitive and mental health conditions, brain injuries, and long-term or life-limiting diagnoses.
At the heart of everything they...
Care Provided by Valley Care Derbyshire
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 20 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £26.95 - £34.04
- Weekly Live-in Care Fees: £1,900 - £2,800
Additional BH rates apply. Please get in touch with us for larger packages of care as some discounts could be available.
Contact Valley Care Derbyshire to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Valley Care Direct Ltd
- Private Owned
Person in charge
- Vicky Woolley (Registered Manager)
Valley Care Derbyshire Reviews (14)
Valley Care Derbyshire has a Review Score of 9.5 (9.52) out of 10, based on 14 reviews in the last 2 years.
Over all time Valley Care Derbyshire has 14 reviews.
I am so grateful that we got Valley Care! They have made a stressful time so much easier!! Always at the end of the phone to answer any worries and help navigate the whole care system as we are new to this.
As for the actual carers, well they have put a smile back on mums face!!! Chatty and cheerful as well as kind and professional!!
I can now relax for the first time in a while knowing my mum is in the best hands!!
Thankyou!!! Xx
Thankyou so much for your wonderful review, we are so pleased to hear this, its a pleasure to support people like your mum :)
Cancelled home visits twice in consecutive weeks.
Care staff did not read notes regarding required care and when asked stated they "did not have time to read notes" - this resulted in my father in law falling in the bathroom.
Calls to complain were forwarded to carers mobiles who were not familiar with his case.
Just a truly terrible service offering very little actual care.
Thank you for your feedback. We are very sorry to read your review and feel that it does not fully reflect the circumstances surrounding this situation.
Due to our duty of care and confidentiality obligations, we are unable to share specific details publicly. However, we can confirm that...
My mother ( who is in her 90's ) has been a client of Valley Care Direct for over four years and during that time she has received very good/excellent domiciliary care. Over the years my mothers mobility and dementia have worsened and Valley Care 's management, co-coordinators and daily care staff have been aware, supportive and considerate of my mothers changing needs. Valley Care has liaised with myself, social, medical, OT and incontinence services to ensure that my mother receives the best physical, emotional and practical support. Care Plans and daily care provision have been revised to provide my mother with the care that she requires. On a daily basis, Carers provide my mother with the personal care, medical, food ( meals ), laundry, mobility and emotional support that she needs in accordance with the Care Plan. Both my Mother and myself are grateful for the on - going care and professional support that my mother receives from Valley Care Direct.
Thankyou, its a pleasure to look after your mum. The team are very fond of her :)
All of the carers that came to help us support a 98 year old lady living at home were compassionate, kind and and very respectful.
It gave us peace of mind knowing she was regularly checked, helped with her daily needs and most of all had some wonderful conversations with carers who genuinely took the time to stop and chat with her.
We would recommend anyone wanting to provide care at home to use Valley Care.
A great team!! Many thanks.
Thankyou so much for taking the time to leave us such a wonderful review. It Genuinely means so much to read such lovely comments. We are extremely lucky to have amazing carers who consistently go above and beyond.
Valley Care staff go above and beyond any caring team we have experienced. The staff are friendly, knowledgeable and very well trained. Without the care provided by them our Mum would have to be placed in a home. Mum is treated with dignity and respect and is much more comfortable being cared for at home by the wonderful staff at Valley Care.
Thankyou for your kind words. Its so lovely to hear this. We really appreciate you taking the time to leave us a review :)
The carers talk to my dad as a person and get him to converse. They are friendly, caring, and are attentive to his needs.
The office staff contact me immediately if the carers have any issues relating to my dad's health.
I would thoroughly recommend Valley Care Derbyshire for looking after someone's loved one as their care/needs are priority to the client and their family.
Thankyou for your lovely review. We really appreciate the positive feedback and the time taken to do it.
In January 2019 Valley Care came to look after my wife following sepsis. The care given was excellent and this continues during her fight with cancer- sadly she died Nov 2020- but Valley Care were so good and caring during lockdown especially. Since then I have continued to have a carer come in 1 hour per week to help with domestic jobs. I know that I could also call on them if I was in trouble and needed personal care. All the staff are loving, caring, professional. Thank you all for myself and especially for my late wife.
Thank you for your kind words, your wife was loved by all of our carers and it was an honour to look after her.
Kind regards to all
Thank you for an excellent review, the staff loved the time they spent with your Mum.
We needed a care plan three times, first and second times for my husband the last for me. There was never a problem who to ask for. Every carer was always friendly, very caring, and efficient. When having to give strip washes they always made sure you were happy with it. A very caring company.
Thank you so much for your lovely feedback, your kind words mean alot.
My late husband was a cancer sufferer. He fought the disease incredibly well for 4 years. However the last 6 months of his life things became very difficult. I had been looking after him myself but I found I could no longer cope. After a short stay in hospital my husband came home to a hospital bed in our front room. He had chosen to die at home, and this was only made possible by the incredibly staff from Valley Care. They would call 4 times a day to help with my husband's needs. They were so professional, treated my husband with the upmost respect and dignity. Nothing was too trouble for them , they came out in all weather's to get to us. They always had a smile on their faces and I could hear them laughing and joking with my husband on good days, and holding his hand and comforting him on bad days. It wasn't just my husband they lent a shoulder to cry on but me as well when things got really tough. Even in death my husband was treated with the upmost respect. Highly recommend this wonderful company.
Thankyou. No words can express how it feels to loose someone so special. The girls all loved the time they spent getting to know your husband and the laughs that were shared, he truly was a magnificent man.
They always make time for a chat and actually listen when you speak to them.
They are always there if you need them for anything.
Thankyou, it is always our aim to treat each client as an individual and the girls always ensure that every client is treated with the care and respect that they deserve.
His words" lovely girls".
Thankyou, the girls loved the time they spent with your Grandad. I will pass on your compliments to all the staff and we look forward to having him back in the near future.
My mum broke her hip and my step father had just come out of hospital after being a kidney donor to my brother in law so to have Valley care come in within 48 hours of asking them was a game changer.
The staff who came in were amazing, cheerful, singing and nothing was too much trouble. My mum was stressed and worried and the team immediately put her mind at ease. Their care was amazing and my family and I will always be grateful for them.
Thank you so much for your kind review, our staff loved the time they spent with your Mum. I will pass on your lovely comments to them all.
Valley Care have been coming for 3 years now and day one have been fantastic! Simply can't fault them at all, all incredibly caring individuals, always there if I need them, can't imagine my life without them now.
Thank you so much for your lovely comment, it means so much to hear your positive feedback about our amazing staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2019- Caring Good
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Valley Care Derbyshire.
Awards / Recognitions (1)
- Recipient: Valley Care DerbyshireDate: Tuesday 04 Mar 2025
Meet the Team (5)
Vicky joined the Valley Care team in 2020 as a care worker, balancing evening and weekend shifts with life as a busy mum to her twin girls. It didn’t take long for Vicky to discover her passion for supporting individuals to live safely and as independently as possible in their own homes.
Driven and dedicated, Vicky progressed into the role of Care Coordinator, where she was responsible for organising care and support for clients while ensuring the care team had everything they needed to deliver effective, high-quality support. She quickly thrived in this position, demonstrating strong leadership and a genuine commitment to both clients and colleagues.
More recently, Vicky has stepped into the role of Registered Manager. She now leads the office team of two care coordinators and assessors, overseeing the delivery of care across the service. Despite her management responsibilities, you will often see Vicky out in the community working alongside the care team and building relationships with clients, reflecting her hands-on approach and passion for exceptional care.
Kirsty has been a valued member of the Valley Care team since 2012, joining the agency in its early days and witnessing its growth over the years. She began her journey as a care and support worker, a role she held for many years and one she truly loved, especially the meaningful interactions with clients.
Warm, bubbly, and deeply compassionate, Kirsty consistently goes above and beyond for both her clients and her fellow carers. Her dedication and genuine passion for care shine through in everything she does. Today, Kirsty plays a key role in coordinating care across the High Peak, ensuring that clients receive the highest standard of support while also supporting and guiding her team.
Maisie has been a valued member of the Valley Care team since 2020. In her role as an Assessor, she meets with new clients and creates detailed, person-centred care plans to guide the care team in delivering the highest standard of support.
Alongside her assessor responsibilities, Maisie also enjoys being out in the community, providing hands-on care to clients across all of our areas, ensuring they receive compassionate and consistent support. With her infectious personality and fantastic sense of humour, Maisie brings positivity and warmth to both her colleagues and the people she cares for, making her a much-loved member of the Valley Care team.
Beth joined the Valley Care team in 2022, beginning her journey as a care worker, where she quickly demonstrated her passion for supporting others. Through her dedication and commitment to delivering high-quality care, Beth progressed into the role of Assessor, creating person-centred care plans and building strong relationships with clients and their families.
Now working as our Hope Valley Care Coordinator, Beth plays a key role in ensuring that care is organised effectively and that both clients and care staff receive the support they need. Beth is known for her kind and compassionate nature and truly loves helping others, consistently going above and beyond for both clients and colleagues. Alongside her role at Valley Care, Beth is also a busy mum to three children, balancing family life with her commitment to delivering exceptional care, making her an invaluable member of the Valley Care team.
Sammy joined the Valley Care team in 2023 as a care worker and quickly showed her dedication and passion for delivering high-quality support. Through her hard work and commitment, she progressed into her current role as one of our valued Assessors.
Sammy particularly enjoys meeting new customers, taking the time to learn about their lives, their routines, and how Valley Care can best support them to live comfortably and independently. She is passionate about creating person-centred care plans to a high standard and takes great pride in ensuring all documentation and paperwork are completed thoroughly and accurately.
Alongside her role at Valley Care, Sammy is also a busy mum to four children, balancing family life with her dedication to providing exceptional care and support. Her warm approach and strong attention to detail make her a fantastic member of the Valley Care team.
Frequently Asked Questions about Valley Care Derbyshire
How many Carers does Valley Care Derbyshire employ?
Valley Care Derbyshire employs 60 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valley Care Derbyshire to verify any information. View our terms and conditions. Valley Care Derbyshire has an Enhanced Service - more info.