Alina Homecare Epping & Loughton

Unit 204, First Floor, Grangewood House, Oakwood Hill Industrial Estate, Loughton IG10 3TZ
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9.9 14 Reviews
  • Alina Homecare Epping & Loughton, Loughton
Alina Homecare Epping and Loughton is committed to making life easier for people to live with dignity at home. Part of the award winning Alina Homecare group, their services are extensive and include personal care, companionship care, live-in care and respite as well as dementia care.

Alina provides these services in a completely personalised way for all clients to fulfil their every care need. The highly experienced Registered Manager and whole team are focused on enhancing the quality of life of each individual they care for so they remain as independent as possible.

Whether someone needs help living in their home to support them or just wants a bit of company, Alina Homecare can provide excellent quality services.

Alina Homecare Epping and Loughton covers Bishops Stortford, Buckhurst Hill, Chigwell, Chingford, Coopersale, Epping, Harlow, Loughton, Nazeing, North Weald Bassett, Redbridge, Roydon, Sawbridgeworth, Thornwood, Theydon Bois & Waltham Abbey.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Paula Bolden (Registered Manager)

Alina Homecare Epping & Loughton Reviews (14)

9.9

Alina Homecare Epping & Loughton has a Review Score of 9.9 (9.885) out of 10, based on 13 reviews in the last 2 years.
Over all time Alina Homecare Epping & Loughton has 14 reviews.

Overall Experience
  • 13
  • 1
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Date Published
  • 14
  • 8
  • 10
  • 13
  • 1
Reviewer Connection to Alina Homecare Epping & Loughton
  • 5
  • 5
  • 2
  • 1
  • 1
Total of 14, showing 1-14
Review from Tim E (Son of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with kind considerate service. Dad smiles when carers are here. Would not swap with any other firm. Often carers will go the extra mile.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you so much for the amazing feed back, I will pass this on to the team

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark F (Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's nice to have someone come round to see how I am. Fills the empty space on Tuesday mornings. e
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for your feed back, I know the ladies enjoy coming and seeing you and catching up with you

  • Staff
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  • Treated with Dignity
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Review from Tom S (Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having previous care companies who only seemed motivated to money it is very refreshing to be working with a company who has the client best interest at heart. As a young man living independently I also love the fact that I have a great mix of carers, such as an older male to teach me about life,
a mother type figure to help with cleaning my flat, as well as some younger ones that I have the similar interested too. Cannot recommend Alina home care enough
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you so much for the amazing feed back. I know the whole of the team enjoy coming and visiting you. Its great to see the relationships grow between you and the team and the fun that you all have

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Review from Monica M (Client) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always excellent and courteous. All the staff are really friendly, would definitely recommend.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for your lovely feed back, I will pass this to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Look forward to seeing my carers each morning, particularly the regulars - not so keen on substitutes - although I know it is sometimes necessary and they are perfectly adequate, there is not the same relationship. My usual carers are kind & sympathetic & I would be very sorry to lose them.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for your feed back, its great to hear you look forward to seeing your carers each day. I know you have built up a very good relationship with your regular ones

  • Staff
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Review from H G (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really pleased with the service provided by Alina Homecare. My mum has twice weekly visits from a wonderful carer who provides companionship. My mum has grown really attached to her and formed a lovely friendship. She looks forward to her visits and tells me that she doesn't feel quite so lonely
anymore.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for your lovely feed back. The carer enjoys visiting mum each week.

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Review from S T (Husband of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always punctual for their arrival time.
They are most friendly to talk to and very caring in al ways to my wife's needs.
Never hesitate to ask if anything else needs doing.
Fully recommend them
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you so much for your feed back. All the team love seeing you both. I will pass your feed back to them all

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Review from L C (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving twice daily visits from Alina care staff. The care provided has been excellent and there has been helpful and timely communication of any concerns or issues found. The manager has also been very accommodating with regards to mum's ever changing needs and has reorganised visits
and tasks whenever necessary. I am very grateful for the high standard of care provided and would definitely recommend to others.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for your lovely feed back. I know they ladies enjoy visiting mum.

  • Staff
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Review from I G (Client) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received first-class care and attention continuously. Always on time, friendly carers. Could not wish for more.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you so much for your lovely feed back. I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert E (Son of Client) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care given to our 96-year-old father. Dad has received exceptional care, both physically and mentally. All the carers are very personable and friendly and Dad always feels stimulated and uplifted during and after their visits. Also, all staff and managers at Alina are very
helpful giving advice and support on other forms of support, appropriate equipment etc.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for the lovely feedback, we all enjoy coming in and visiting Dad. It's always such a pleasure to come and see Dad and yourself. I will pass your lovely feedback to everyone in the team.

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  • Value for Money
Review from Cheryll G (Daughter of Client) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service our mother has received from Alina has been excellent. Despite us changing the care package on several occasions, and sometimes at short notice, nothing has been too much trouble, and we thank the manager for this.
Mother is not the easiest of people, and her carers have treated her with
the utmost care and compassion at all times, for which we are grateful.
We have worked our way through a number of care providers who, for one reason or another, have fallen by the wayside and can honestly say that Alina has proven to be a Godsend.
We would highly recommend them.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you so much for your amazing feedback. We all built up a good rapport with your Mum. I will pass your feedback to all of the team.

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Review from Geoffrey W (Nephew of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been having the carers in since late November and they are absolutely fantastic the manager and staff tend to every need that my aunt needs. My aunt speaks so highly of all of them especially the manager, not one negative word even when I met her, she is so friendly and professional and compassionate
to the customers, what a great person. Absolute 5 stars and worth every star, thank you.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you so much for the amazing feed back. Its a real pleasure going in to see your Aunt.

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Review from Alison W (Daughter of Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased and impressed with the care provided so far. All the staff that visit my father are kind, compassionate, friendly, and helpful. As well as helping with my father's personal care they also help him with his breakfast and wash up and clean up in his kitchen which I really appreciate.
He tells me he enjoys having chats with them about lots of different subjects and he never feels rushed. I can keep a check on his care visits through the app which is fantastic.
Would definitely recommend.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for such positive feedback. We enjoy visiting your dad each day and have some wonderful conversations with him. He puts a smile on our faces.

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Review from Susan L (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother’s care is excellent and exceeds in quality and attendance to detail that of care provided by previous companies. I am kept fully up-to-date on all aspects of my mum’s health and well-being.
The carers are extremely professional, particularly in their conversational skills. I say this because
my mother is very hard of hearing but this does not prevent the carers from making sure they listen and answer questions about the topics my mum is interested in; family news and more general news from the television.
The carers take great pains to make sure my mum is as comfortable as she can be particularly before leaving her following every visit.
Food and drink preparation is done to my mum’s liking with great attention paid to the amount of water she drinks to prevent dehydration. Care is taken with prescription and medicine administration and communication between the carers is excellent.
Reply from Paula Bolden, Registered Manager at Alina Homecare Epping & Loughton

Thank you for such lovely feedback. We are so happy that you feel that we are providing good quality care for your mum. The team enjoy visiting your mum and chatting with her. I will share your comments with the team.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Alina Homecare Epping & Loughton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Alina Homecare Epping & Loughton is calculated as follows: ( (71 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Epping & Loughton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Paula

Paula

Job Title: Registered Manager Joined: 2022

The Alina Homecare Epping and Loughton team focuses on high-quality, compassionate care for people in their own homes.

Frequently Asked Questions about Alina Homecare Epping & Loughton

What Type of Services does Alina Homecare Epping & Loughton offer?

Alina Homecare Epping & Loughton offers Home Care.

How many Carers does Alina Homecare Epping & Loughton employ?

Alina Homecare Epping & Loughton employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Epping & Loughton to verify any information. View our terms and conditions. Alina Homecare Epping & Loughton has an Enhanced Service - more info.