Penny Care

Unit 4, 53 Bath Street, Gravesend DA11 0DF
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8.5 2 Reviews
The agency provides exceptional standards of domiciliary care to individuals aged 16 to 64, supporting independence, dignity, and personal empowerment within their own homes. Whether assisting those recovering from illness or injury, managing long-term health conditions, or requiring additional support with everyday living, the agency's care plans are thoughtfully designed to promote autonomy and well-being.

For individuals aged 65 and above, the agency offers comprehensive, person-centred care that encompasses all aspects of daily living. Services include but are not limited to mobility assistance, medication administration, personal care, and companionship. Each care plan is tailored to reflect the individual’s needs and preferences, with the goal of enhancing quality of life in a respectful and supportive manner.

Staff Training and Professional Standards
- The care team is comprised of highly trained professionals who have completed extensive development in safeguarding, dignity in care, manual handling, and medication competency.
- Every staff member undergoes enhanced Disclosure and Barring Service (DBS) checks to ensure safety, reliability, and ethical integrity.
- Ongoing professional development is a core priority. Caregivers receive continued training and mentorship to uphold the agency’s reputation for excellence.
- A structured supervision framework includes regular competency assessments, reflective practice reviews, and individualised support, ensuring consistent delivery of high-quality care across all services.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: £1750 – £1900

We also offer 45min and 30min care packages of care if required.


Live in care cost includes carer's food allowance.

These prices are only a guideline, please contact Penny Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Penny Care Ltd

Person in charge

  • Eunice Muteswa (Manager)

Admission Criteria

  • Learning disabilities

Penny Care Reviews (2)

8.5

Penny Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Penny Care has 2 reviews.

Overall Experience

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Date Published

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Review from Denise C (Daughter of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot thank Penny Care enough for the end of life care they provided to my mum. Always friendly and Attuned to my mums needs.
Excellent care provided with nothing being too much trouble. This went for carers and managers who were always quick to respond.


It was a comfort for the

family to know that the care mum received upto her passing was provided by carers who really cared. It made such a difference . The carers came with a friendly face and willingness to do what was best for mum.


I know my dad will also miss the daily contact he had with the carers and the friendship he built up with them.


A huge thankyou to Penny Care who made a difficult period easier.


Thankyou one and all

Reply from Eunice Muteswa, Registered Manager at Penny Care

Thank you so much for your kind and touching words. It truly means the world to our entire team to know that we were able to support your mum and your family during such a difficult time. Providing care at the end of life is both a privilege and a responsibility we never take lightly. Were deeply honoured that you entrusted us with your mums care, and it brings us comfort to know that our carers were able to offer not just practical support, but genuine companionship and compassion. Please pass on our warmest regards to your dad it was a pleasure for our team to spend time with him, and the connection built was special to many of our carers. From everyone here at Penny Care, thank you for allowing us to be part of your mums journey. Were thinking of you all. Warmest wishes, The Penny Care Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sean A (Son of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and fantastic staff. Excellent 24-hour care. Would highly recommend, nothing was ever too much trouble from start to finish. The staff were so accommodating and the care was exceptional. Would highly recommend their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Penny Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Penny Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Penny Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Eunice

Eunice Muteswa

Job Title: Registered Manager

Joined: 2022

Since qualifying as a Registered Adult Nurse in 2014, and later becoming a Registered with CQC as the Registered Care Manager in Penny Care Limited in 2022. Penny Care Limited has continuously upheld the highest standards in health and social care. With a strong clinical background and a passion for dignified, person-centred support, this dual registration reflects a deep commitment to both professional leadership and compassionate service.

As a CQC-registered provider, the agency is committed to delivering care that meets and exceeds regulatory expectations. Services are carefully structured to ensure safety, respect, and empowerment, tailored to meet the unique needs of each individual.

The team consistently upholds the values of:
- High-quality care delivery
- Adherence to CQC guidelines and safeguarding standards
- Transparent, respectful communication with clients and professionals
- Continual improvement through reflective practice and training

Whether supporting clinical needs, promoting independence, End Of Life or coordinating complex care packages, the agency ensures every service is delivered with professionalism, integrity, and excellence.
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Beaullah

Beaullah Moyo

Job Title: Care Manager

Joined: 2023

Beaullah Moyo is a dedicated Care Manager. She brings over 8 years of academic and professional experience in quality assurance, alongside a deep-rooted passion for caregiving.

Her journey into adult social care began as a volunteer at a local clinic in Zimbabwe, where her aunt was receiving care. Witnessing staff shortages and the emotional impact of isolation, Beaullah stepped in to provide companionship—not only to her aunt, but to others in the ward. Even after her aunt’s passing, she remained committed to supporting those in need.

Since 2018, Beaullah has devoted herself fully to adult social care—initially as a volunteer, and later as a professional. She has successfully completed Level 5 Leadership and Management in Adult Social Care, equipping her with the skills and expertise to lead with compassion and confidence.

Beaullah is especially passionate about addressing the loneliness and feelings of neglect often experienced in adult care settings. As a leader, she is committed to ensuring that every person she supports feels valued, heard, and genuinely cared for.
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Frequently Asked Questions about Penny Care

What Type of Services does Penny Care offer?

Penny Care offers Home Care.

How many Carers does Penny Care employ?

Penny Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Penny Care to verify any information. View our terms and conditions. Penny Care has an Enhanced Service - more info.