Penny Care

Unit 4, 53 Bath Street, Gravesend DA11 0DF
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9.6 6 Reviews
  • Penny Care, Gravesend
The agency provides exceptional standards of domiciliary care to individuals aged 16 to 64, supporting independence, dignity, and personal empowerment within their own homes. Whether assisting those recovering from illness or injury, managing long-term health conditions, or requiring additional support with everyday living, the agency's care plans are thoughtfully designed to promote autonomy and well-being.

For individuals aged 65 and above, the agency offers comprehensive, person-centred care that encompasses all aspects of daily living. Services include but are not limited to mobility assistance, medication administration, personal care, and companionship. Each care plan is tailored to reflect the individual’s needs and preferences, with the goal of enhancing quality of life in a respectful and supportive manner.

Staff Training and Professional Standards
- The care team is comprised of highly trained professionals who have completed extensive development in safeguarding, dignity in care, manual handling, and medication competency.
- Every staff member undergoes enhanced Disclosure and Barring Service (DBS) checks to ensure safety, reliability, and ethical integrity.
- Ongoing professional development is a core priority. Caregivers receive continued training and mentorship to uphold the agency’s reputation for excellence.
- A structured supervision framework includes regular competency assessments, reflective practice reviews, and individualised support, ensuring consistent delivery of high-quality care across all services.
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Care Provided by Penny Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: £1750 – £1900

We also offer 45min and 30min care packages of care if required.


Live in care cost includes carer's food allowance.

These prices are only a guideline, please contact Penny Care to find out the exact price for your requirements.

Contact Penny Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Penny Care to get a personalised quote.

Good to Know

Owner

  • Penny Care Ltd
  • Privately Owned

Person in Charge

  • Eunice Muteswa (Registered Manager)

Penny Care Reviews (6)

9.6

Penny Care has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Penny Care has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
  • 5
  • 5
  • 6
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Reviewer Connection to Penny Care
  • 4
  • 1
  • 1
Total of 6, showing 1-6
Review from Sandra W (Mother of Client) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We consider ourselves fortunate to have the care of Penny Care for our son. All the carers that come to our house are professional, caring and friendly. They are always punctual and we know we will answer our front door to a smile.
Its not easy to be full time carer but having Penny Care help us
on this sometimes diffficult journey, is so helpful and makes life easier for us and our son.
Reply from Eunice Muteswa, Registered Manager at Penny Care
Thank you sincerely for your kind and encouraging words. We truly appreciate your support and confidence in us. Please rest assured that we are fully committed to delivering our very best with…read more
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Review from S G (Daughter of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had the Penny Care team for another member of the family, they were the immediate choice for our beloved 92 year old mother/grandmother. The care, consideration and kindness showed this time was just as it had been previously. Each member of the team is so dedicated and insightful. They not
only do what is required they are always mindful of potential needs and nuances of the patient's condition. When a serious deterioration of wellbeing occurred the commitment to ensuring continuity of care was remarkable and included one member of the team staying many extra hours until we could get there. This level of care is simply above and beyond and marks Penny Care out as exemplars of their profession. I am very happy to shout from the rooftops about this company - their team deserve all the credit they get!
Reply from Eunice Muteswa, Registered Manager at Penny Care
It was truly our privilege to care for your mum. Thank you so much for your kind and thoughtful words they mean a great deal to our entire team. Knowing that our efforts made a positive difference is…read more
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Review from Juliet K (Daughter of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
'Penny Care' have been outstanding during the period of time that they attended my dearest father.
They have shown professionalism, empathy and dedication throughout this time.
Often going above and beyond with support wherever needed.
It was also reassuring that senior management team made frequent
visits to attend my father as well as calls and emails to follow up with anything necessary.
All team members were diligent and caring not just for my father but also the wider family.
They were always respectful and followed all hygiene protocols.
The App to track notes and health records was also extremely beneficial.
It was a pleasure to have 'Penny Care' take care for my father right up until his final days.
Special thanks to Eunice and Clarence for the compassion they have shown to my family even after he passed which was exceptional.
We sincerely could not have wished for a better care company. We are eternally grateful,
Thank you
Juliet
Reply from Eunice Muteswa, Registered Manager at Penny Care
Thank you so much for your kind words. It was a privilege to care for your father, and I'm glad our team could support your family during this time. Your appreciation means a great deal to all of us.…read more
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Review from S D (Daughter of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend Penny Care who have been looking after my mother before she went into a care home. The wonderful staff were punctual, reliable, respectful and so kind and caring. They adapted to her needs quickly and always cheered her up with their beaming smiles. They were also a great
support to my brother and I at a very difficult time. I cannot thank them enough.
Reply from Eunice Muteswa, Registered Manager at Penny Care
Thank you so much for your kind words. It was a privilege to support your mother and your family, and were delighted to hear our team made a difference during such a difficult time.
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Review from Denise C (Daughter of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I cannot thank Penny Care enough for the end of life care they provided to my mum. Always friendly and Attuned to my mums needs.
Excellent care provided with nothing being too much trouble. This went for carers and managers who were always quick to respond.


It was a comfort for the

family to know that the care mum received upto her passing was provided by carers who really cared. It made such a difference . The carers came with a friendly face and willingness to do what was best for mum.


I know my dad will also miss the daily contact he had with the carers and the friendship he built up with them.


A huge thankyou to Penny Care who made a difficult period easier.


Thankyou one and all

Reply from Eunice Muteswa, Registered Manager at Penny Care
Thank you so much for your kind and touching words. It truly means the world to our entire team to know that we were able to support your mum and your family during such a difficult time. Providing…read more
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  • Value for Money
Review from Sean A (Son of Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and fantastic staff. Excellent 24-hour care. Would highly recommend, nothing was ever too much trouble from start to finish. The staff were so accommodating and the care was exceptional. Would highly recommend their services.
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  • Care / Support
  • Management
  • Treated with Dignity
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Penny Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Penny Care is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Penny Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Eunice

Eunice Muteswa

Job Title: Registered Manager Joined: 2022

Since qualifying as a Registered Adult Nurse in 2014, and later becoming a Registered with CQC as the Registered Care Manager in Penny Care Limited in 2022. Penny Care Limited has continuously upheld the highest standards in health and social care. With a strong clinical background and a passion for dignified, person-centred support, this dual registration reflects a deep commitment to both professional leadership and compassionate service.


As a CQC-registered provider, the agency is committed to delivering care that meets and exceeds regulatory expectations. Services are carefully structured to ensure safety, respect, and empowerment, tailored to meet the unique needs of each individual.


The team consistently upholds the values of:
- High-quality care delivery
- Adherence to CQC guidelines and safeguarding standards
- Transparent, respectful communication with clients and professionals
- Continual improvement through reflective practice and training


Whether supporting clinical needs, promoting independence, End Of Life or coordinating complex care packages, the agency ensures every service is delivered with professionalism, integrity, and excellence.

Frequently Asked Questions about Penny Care

What Type of Services does Penny Care offer?

Penny Care offers Home Care.

How many Carers does Penny Care employ?

Penny Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Penny Care to verify any information. View our terms and conditions. Penny Care has an Enhanced Service - more info.