Care First 24

To ensure service users are at the heart of our care delivery, provide leadership and motivation

Jayne Easterbrook joined Care First 24 in January 2024 as our Development Director.

Jayne brings many qualities to her new role, alongside her vast experience in the health and social care sector, as well as in learning and development. Jayne has lots of valuable experience and started off her career as a support worker for learning disabilities.

She then trained as a general nurse and worked in health and social care - both hands-on and in learning development.

Jayne is appreciated for her Sense of humour and Straightforward approach to challenges

In her spare time, she enjoys:-
Walking her dog or looking after her grandson. She loves reading, especially crime and murder mysteries. She tries to swim at least three times a week.

Positively support the Registered Manager in providing leadership to the care and support teams.

Provides and supervises everything in respect of our office building, office safety, IT Kit, bid writing, documentation, licence and membership renewals.

I have been a qualified adult nurse since 1997, worked in a variety of settings.

Provides full support to the clinical team and carries out clinical training.

I manage the Adult Complex packages of care to maintain and promote their independence in their own home.

I work alongside the Clinical Team to ensure care is delivered on time, smoothly, and according to plan and that both carers and clients are communicated with if anything needs to change. This means managing lots of communication coming in and out of the business.

My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages.

I build strong working relationships with peers, managers, clients, and their families keeping everyone informed and up to date to ensure delivering the best person-centered care for the service user.

Jody's clinical experience as an Adult Nurse, includes surgery, medical and outpatient clinical.

I manage the Adult Complex packages of care to maintain and promote their independence in their own home.

I work alongside the Clinical Team to ensure care is delivered on time, smoothly, and according to plan and that both carers and clients are communicated with if anything needs to change. This means managing lots of communication coming in and out of the business.
My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages.

I build strong working relationships with peers, managers, clients, and their families keeping everyone informed and up to date to ensure delivering the best person-centered care for the service user.

My marketing role involves updating our website news page and keeping up to date, writing blogs, brochures, and quarterly newsletters. My overall objective is to raise the Care First 24 profile through brand awareness and posting on all our social channels, including Facebook, LinkedIn, and Twitter. The design of all our branding materials, such as company brochures, newsletters, good story promotions, candidate features, etc. To build our reputation through trust and expertise and building awareness on charitable support campaigns. Assisting with care home award entries and enabling success through strong submissions. Welcoming all new staff members with ‘Welcome to the Team Packs’ and ensuring all staff, clients, and service users receive cards and gifts on special occasions, such as birthdays, etc.

Provides leadership, ensuring service users are at the heart of our care delivery, acknowledging their wishes and preferences to enhance their well being.

Holly’s role is out of hours and clinical support. She brings many qualities to the role and thrives from working under pressure. Holly enjoys meeting the patients and families and being able to support them at a time when it is most needed. She quickly realised that she wanted to undertake a nursing apprenticeship.

Holly has had excellent access to training opportunities at Care First 24, such as; tracheotomy, peg feeding, nutrition and fluid, train the trainer in dementia. This has helped her develop further in her nursing training.

“It has always been ‘Care First’ It carried us through some hard times, and it is like a family. I wouldn’t pursue my nursing career anywhere else!” Holly is hardworking and dedicated and she will soon qualify as a Registered Nurse.

•   What is your new role at Care First 24?
Clinical Lead Nurse (Adults)

•   What is your background and experience
I qualified as a Nurse in 2004 and have worked in various positions in different settings including Hospitals, Nursing Homes, Private Companies (Fresenius Kabi) and in Homecare. My most recent experience has been working in Complex Adult Homecare since 2018 under Lynn’s leadership hence why I was happy to take on this new role as Clinical Lead at Care First 24.

•   What qualities will you bring to your role?
I am passionate about my job and I like to ensure the care delivered to clients is individualised, safe, effective and dignified. I am empathetic, have good communication skills and work well as part of a team as well as independently.

•   What will you be appreciated for at Care First 24?
I’m an experienced, enthusiastic professional who is always willing to learn; I also like to lead by example and model positive practice.

•   What are your hobbies what do you enjoy doing most in your spare time?
Spending time with family and friends, Travelling and listening to various podcasts.

Many years sales experience face to face and via telephone speaking with clients and providing products for their requirements.

Good attention to detail and good listener building good rapport with clients and suppliers helping Care First grow in the right areas.

My loyalty to my role and dedication to make things happen when needed and my cheeky fun personality when needed.

To develop and oversee the compliance controls in place, supporting the RM, compliance and consultancy teams.

•   What is your role at Care First 24? Senior Recruitment Consultant

•   A brief outline of your background and experience? 10 years’ experience in medical recruitment. For the last 5 years have been working in the home care sector as a coordinator/team leader.

•   What qualities will you bring to your role? Good organisational skills, good rapport with families and candidates, good listener

•   What will you be appreciated for at Care First 24? Loyalty and dedication to my role

•   What are your hobbies what do you enjoy doing most in your spare time? Spending time with my 10-month-old daughter and love to go shopping

I ensure that the frontline care professionals with the most appropriate and beneficial skillsets are found in order to aid us with the various packages of care that we take responsibility for.

We make sure that these are the best possible individuals for the roles, as this allows us to ensure that care is delivered on time, in a manner that respects the dignity of those receiving our care service, and in accordance with the requirements and desires of our service users.

This role includes confirming skillsets as required, forward planning to ensure future packages will be completed to a high standard, clear & consistent communication with both staff and service users to ensure a harmonious process, and completing interviews to ensure that a threshold for quality is met as needed.

My current position is clinical lead nurse. I believe I can provide compassionate and patient-family centred care whilst ensuring the business is in-line with CQC standards

Currently employed as a paediatric clinical lead for Care First 24. Katie's special qualities are compassion, caring and she truly wants to make a difference to the children and families that we care for.

Her experience includes: head of paediatrics. She has been within the complex care industry for 3 years supporting in different roles.

I am a Paediatric Clinical Lead. I am enthusiastic and passionate about delivering the highest quality of care.

Previously worked as an Enteral Nurse Specialist and before that I have 5 years experience working in a children's hospice.

Jarrell is our payroll assistant.

Leila Williams is our Registered Manager for Wales. She has 15 years of experience in the healthcare sector, working with startups for the NHS and Private Providers to deliver a tech-enabled staffing and workforce solution. Her background spans driving revenue growth, managing key accounts, and leading recruitment teams.

I am very passionate about building strong relationships, be that with clients, candidates or families. I believe I'm a strong communicator who's very compassionate and values-driven, I'm strategic and organised, and I have a deep understanding of the healthcare system.

I did my BSc Paediatric nursing training at Oxford Brookes University and joined the Oxford Health NHS trust as a children's community nurse after qualifying. I then joined the same trust as a complex care nurse and have remained and loved working in complex care since 2016, both in the NHS and private sector. Alongside working in paediatric complex care, I have also worked as a part-time school nurse in an independent boarding school in Oxford for 5 years and worked bank shifts at the Children's Hospital in my local trust as well. In 2022, I qualified with a Master of Science in Public Health, and I continue to serve my community in the Paediatric complex care sector.

A passion for great care for our little ones and young people with complex needs in Oxfordshire, compassion and a listening ear for their families and staff who look after them, and a determination to uphold CF24 values.

My previous roles have been – disability/PIP assessor for DWP, community LD nurse and a staff nurse on an acute mental health ward.

In between these main roles over the years, I have also had experience working in the crisis intervention mental health team, working alongside SEN schools and supporting young people with LD transition into adult services. My passion has always been health promotion to minimise health inequalities for people with LD – encouraging and educating about hospital passports, annual health checks and reasonable adjustments.

I have been working in the Healthcare Industry for over 16 years, within NHS settings and for Private Hospitals and Clinics, mainly for Temp Nursing, but I have also managed GP Locums, Hospital Doctors, and various Speciality Nursing needs across the UK.

I am organised, professional, polite and focused. A methodical approach, working with the CareFirst 24 Team, offering ideas and solutions where possible. Strong communication skills and driven to gain results.

I started my career on a busy trauma and orthopaedics ward, later moving to the neonatal unit and then to adult ITU, before ultimately taking on a community-based role as a complex adult clinical lead.

My passion for delivering outstanding care in the community stems from the belief that a patient’s journey doesn’t end in the hospital—it begins there.

I have been a qualified paediatric nurse since 2015. I have experience with complex care, orthopaedics, neonates, A+E and spinal cord injuries. I have experience as a paediatric case manager. I have spent 5 years in leadership roles within the NHS, managing a paediatric orthopaedic ward and a covid testing centre.

I am a dedicated and compassionate person. I have a lot of leadership and management experience. I value teamwork and I am committed to continuous improvement.

•   I qualified as a nurse in 2005. I have worked in respiratory medicine A and E, ITU. 4 years ago, I moved from hospital to the community and the wonderful world of complex care.

•   I will fight for what I believe is best for the clients. All I want is for my clients to receive the best care they can.

I am a registered paediatric nurse with over nine years of experience. My background includes working on paediatric wards, in A&E, and in the community supporting children with complex needs.

I believe I’ll be appreciated for my paediatric expertise, compassionate leadership, and commitment to delivering safe, high-quality care. I bring a positive, team-focused attitude and a strong dedication to supporting both staff and families.