Care First 24

Lynn has sat on the HCA board and is a fellow of the ILM. She has been seconded twice to the DHSC during Covid-19, firstly assisting Sir David Pearson and then as Eastern Region Taskforce Response Team Lead. Lynn volunteers for numerous other roles, including School Chair for neurodiverse young people and trustee for two other charities.

Lynn started her career in care at Southwark Social Services in 1991 and over the next 8 years progressed through the ranks to become Special Needs Housing Manager by 2000. Her passion for delivering care in the community and supporting her staff to personally develop has been highlighted over the last 15 years, where she has used her skills to not only grow businesses from scratch but also create opportunities so that her team can continually develop. Her team always come first, and Lynn makes it an essential part of her business model to support her team and give as many opportunities to them to increase their skill set.

Throughout her career, Lynn has been instrumental in promoting positive, inclusive relationships, retaining staff through personal development and ensuring improved well-being. Care First has grown to a 28-strong office team, a care professional team of 94+ carers, 31 nurses and 15 support workers.

Jayne Easterbrook joined Care First 24 in January 2024 as our Development Director.

Jayne brings many qualities to her new role, alongside her vast experience in the health and social care sector, as well as in learning and development. Jayne has lots of valuable experience and started off her career as a support worker for learning disabilities.

She then trained as a general nurse and worked in health and social care, both hands-on and in learning development.

Jayne is appreciated for her Sense of humour and Straightforward approach to challenges

Walking her dog or looking after her grandson. She loves reading, especially crime and murder mysteries. She tries to swim at least three times a week.

Positively support the Registered Manager in providing leadership to the care and support teams.

Provides and supervises everything in respect of the Care First 24 office building, office safety, IT Kit, bid writing, documentation, licence and membership renewals.

I have been a qualified adult nurse since 1997, and have worked in a variety of settings.

I manage the Adult Complex packages of care to maintain and promote their independence in their own home.

I work alongside the Clinical Team to ensure care is delivered on time, smoothly, and according to plan and that both carers and clients are communicated with if anything needs to change. This means managing lots of communication coming in and out of the business.

My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages.

I build strong working relationships with peers, managers, clients, and their families, keeping everyone informed and up to date to ensure delivering the best person-centred care for the service user.

Jody's clinical experience as an Adult Nurse, includes surgery, medical and outpatient clinical.

I manage the Adult Complex packages of care to maintain and promote their independence in their own home.

My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages.

I build strong working relationships with peers, managers, clients, and their families keeping everyone informed and up to date to ensure delivering the best person-centered care for the service user.

My marketing role involves updating our website news page and keeping up to date, writing blogs, brochures, and quarterly newsletters. My overall objective is to raise the Care First 24 profile through brand awareness and posting on all our social channels, including Facebook, LinkedIn, and Twitter. The design of all our branding materials, such as company brochures, newsletters, good story promotions, candidate features, etc. To build our reputation through trust and expertise and building awareness on charitable support campaigns. Assisting with care home award entries and enabling success through strong submissions. Welcoming all new staff members with ‘Welcome to the Team Packs’ and ensuring all staff, clients, and service users receive cards and gifts on special occasions, such as birthdays, etc.

Provides leadership, ensuring service users are at the heart of our care delivery, acknowledging their wishes and preferences to enhance their well-being.

Holly’s role is out of hours and clinical support. She brings many qualities to the role and thrives from working under pressure. Holly enjoys meeting the patients and families and being able to support them at a time when it is most needed. She quickly realised that she wanted to undertake a nursing apprenticeship.

Holly has had excellent access to training opportunities at Care First 24, such as; tracheotomy, peg feeding, nutrition and fluid, train the trainer in dementia. This has helped her develop further in her nursing training.

“It has always been ‘Care First’ It carried us through some hard times, and it is like a family. I wouldn’t pursue my nursing career anywhere else!” Holly is hardworking and dedicated and she will soon qualify as a Registered Nurse.

Spending time with family and friends, Travelling and listening to various podcasts.

Many years sales experience face to face and via telephone speaking with clients and providing products for their requirements.

Good attention to detail and good listener building good rapport with clients and suppliers helping Care First grow in the right areas.

My loyalty to my role and dedication to make things happen when needed and my cheeky fun personality when needed.

To develop and oversee the compliance controls in place, supporting the RM, compliance and consultancy teams.

• What is your role at Care First 24? Senior Recruitment Consultant

• A brief outline of your background and experience? 10 years’ experience in medical recruitment. For the last 5 years have been working in the home care sector as a coordinator/team leader.

• What qualities will you bring to your role? Good organisational skills, good rapport with families and candidates, good listener

• What will you be appreciated for at Care First 24? Loyalty and dedication to my role

• What are your hobbies what do you enjoy doing most in your spare time? Spending time with my 10-month-old daughter and love to go shopping

I ensure that the frontline care professionals with the most appropriate and beneficial skillsets are found in order to aid us with the various packages of care that we take responsibility for.

We make sure that these are the best possible individuals for the roles, as this allows us to ensure that care is delivered on time, in a manner that respects the dignity of those receiving our care service, and in accordance with the requirements and desires of our service users.

This role includes confirming skillsets as required, forward planning to ensure future packages will be completed to a high standard, clear & consistent communication with both staff and service users to ensure a harmonious process, and completing interviews to ensure that a threshold for quality is met as needed.

Currently employed as a paediatric clinical lead for Care First 24, I believe the special qualities I bring to the job are that I am compassionate, caring, and I truly want to make a difference to the children and families that we care for.

Her previous role was as head of paediatrics for another complex care provider. I have been in the complex care industry for 3 years, supporting in different roles. Before this, I worked in many different NHS trusts supporting children and families.

I think people appreciate my passion and honesty within my role. My drive to make a difference and my ability to navigate the world of complex care with kindness and positivity.

I am a Paediatric Clinical Lead. I am enthusiastic and passionate about delivering the highest quality of care.

Previously worked as an Enteral Nurse Specialist and before that I have 5 years experience working in a children's hospice.

Jarrell is our payroll assistant.

Leila Williams is our Registered Manager for Wales. She has 15 years of experience in the healthcare sector, working with startups for the NHS and Private Providers to deliver a tech-enabled staffing and workforce solution. Her background spans driving revenue growth, managing key accounts, and leading recruitment teams.

I am very passionate about building strong relationships, be that with clients, candidates or families. I believe I'm a strong communicator who's very compassionate and values-driven, I'm strategic and organised, and I have a deep understanding of the healthcare system.

My previous roles have been – disability/PIP assessor for DWP, community LD nurse and a staff nurse on an acute mental health ward.

In between these main roles over the years, I have also had experience working in the crisis intervention mental health team, working alongside SEN schools and supporting young people with LD transition into adult services. My passion has always been health promotion to minimise health inequalities for people with LD – encouraging and educating about hospital passports, annual health checks and reasonable adjustments.

I have been working in the Healthcare Industry for over 16 years, within NHS settings and for Private Hospitals and Clinics, mainly for Temp Nursing, but I have also managed GP Locums, Hospital Doctors, and various Speciality Nursing needs across the UK.

I am organised, professional, polite and focused. A methodical approach, working with the CareFirst 24 Team, offering ideas and solutions where possible. Strong communication skills and driven to gain results.

I started my career on a busy trauma and orthopaedics ward, later moving to the neonatal unit and then to adult ITU, before ultimately taking on a community-based role as a complex adult clinical lead.

My passion for delivering outstanding care in the community stems from the belief that a patient’s journey doesn’t end in the hospital—it begins there.

• I qualified as a nurse in 2005. I have worked in respiratory medicine A and E, ITU. 4 years ago, I moved from hospital to the community and the wonderful world of complex care.

• I will fight for what I believe is best for the clients. All I want is for my clients to receive the best care they can.

I am a clinical lead at Care First 24, and I feel that I bring to the team a slightly different view on complex care in the community, as I have 9 years of experience in a Neurological Care Centre and 10 years of experience before that in elderly care and Dementia in Nursing Homes. I have a varied skill set because of this, and a passion to see care delivered well.

People appreciate that I am kind and love to talk, but also I know when to listen.

I am a registered paediatric nurse with over nine years of experience. My background includes working on paediatric wards, in A&E, and in the community supporting children with complex needs.

I believe I’ll be appreciated for my paediatric expertise, compassionate leadership, and commitment to delivering safe, high-quality care. I bring a positive, team-focused attitude and a strong dedication to supporting both staff and families.

Paediatric Clinical Lead in Dorset supporting children and their families with complex care who have life-limiting conditions. I will be supporting nurses and carers to ensure their practice is of high standards with up-to-date Care Plans, MARS, and risk assessments.

A very experienced Paediatric Nurse working in acute roles in the community and hospitals, nursing and supporting children with a range of health needs from Neonatal Intensive Care, Emergency response Paediatric Care, and a role in Palliative and End of Life care.

Sarah has also had training, skills and expertise in adult Emergency Care during her NHS years too. She is keen on following policies and protocols to ensure best practice is adhered to. Quickly develop professional working relationships with MDT throughout her years with leadership and management roles. The delivery of best practice in paediatrics is always child-centred and family-centred, which she always puts at the forefront and has always been a great advocate for their health care needs.

Her qualities include maintaining high standards of care by continuous learning through practice, evidence-based theory-to-practice. She has been a nurse for nearly 20 years, so her style is old school with a Fresh Spin. She has advanced clinical practice and, with that, is a natural leader. Therefore, adaptable, calm under pressure, proactive, and organised.

She genuinely wants to make a difference to the children and families' lives. By doing this, she supports the team, the families, and the wider team. Sarah brings a positive focus approach, always with the best standard of care, using her initiatives, adaptability, and works hard to achieve this.

Working as a Compliance Officer at Care First 24. With over nine years of experience in compliance and recruitment. Strong organisational skills, attention to detail and a commitment to maintaining high standards. Mutub enjoys supporting both colleagues and candidates, solving problems efficiently and ensuring processes run smoothly.

Previous experience includes Clearance & Maintenance Manager, overseeing compliance teams and candidate clearance processes across multiple brands. Before that, I held roles as Compliance Team Leader, Compliance Officer and Recruitment Team Leader, gaining extensive experience in compliance management, recruitment, onboarding, audits, reporting and team supervision.

Working as a Compliance Officer at Care First 24. With over nine years of experience in compliance and recruitment. Strong organisational skills, attention to detail and a commitment to maintaining high standards. Mutub enjoys supporting both colleagues and candidates, solving problems efficiently and ensuring processes run smoothly.

Previous experience includes Clearance & Maintenance Manager, overseeing compliance teams and candidate clearance processes across multiple brands. Before that, I held roles as Compliance Team Leader, Compliance Officer and Recruitment Team Leader, gaining extensive experience in compliance management, recruitment, onboarding, audits, reporting and team supervision.