Connect 2 Flexicare Ltd

Unit 5 Midshires Business Park, Smeaton Close, Aylesbury HP19 8HL
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8.4 11 Reviews
  • Connect 2 Flexicare Ltd, Aylesbury
Connect 2 Flexicare is a complex care provider covering Berkshire, Bucks, Herts, Beds and Oxfordshire. They have a capped number of service users they can accept in their service at any given time (35).

They mainly provide 24/7 1:1/2:2 type of care and live in services. Staff are highly skilled and dedicated to providing the best care possible.

Connect 2 Flexicare has been proudly providing high standards of care for 7 years and they specialise in complexity and skilled care provisions.
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Care Provided by Connect 2 Flexicare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Children (0-18)

Personal Care Services

  • Medication Assistance (Oral)

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

All our care charges depend on the complexity of needs and urgency.
We are not able to cost any care without basic information that would help to provide a desktop review and quote. The skill level required and urgency drives our cost of care.


Our charges depends on the nature & complexity of the needs and skills required. We are able to provide both nurses and skilled carers to meet a range of complex needs. This is for the whole population from children to older adults.

Contact Connect 2 Flexicare Ltd to get a personalised quote.

Contact Connect 2 Flexicare Ltd to get a personalised quote.

Good to Know

Owner

  • Connect 2 Flexicare Ltd

Person in Charge

  • Sarah Boniface (Registered Manager)

Connect 2 Flexicare Ltd Reviews (11)

8.4

Connect 2 Flexicare Ltd has a Review Score of 8.4 (8.438) out of 10, based on 3 reviews in the last 2 years.
Over all time Connect 2 Flexicare Ltd has 11 reviews.

Overall Experience
  • 7
  • 4
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Date Published
  • 11
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  • 3
  • 8
Reviewer Connection to Connect 2 Flexicare Ltd
  • 3
  • 2
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  • 1
  • 1
Total of 11, showing 1-11
Review from A C (Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are really nice, they try their best to support me. They treat me with respect and my dignity is one of their top priorities.
Staff are always punctual and if problems arise they cover until the staff member arrives. The new management team are enthusiastic, but still honing their skills,
which can be a little frustrating. However when problems arise they are generally addressed quickly. The experienced staff members on my team understand my complex needs and also support new staff to learn the ropes. As I don't pay for my care I am unable to comment on value for money.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Thank you. We value your feedback greatly and our priority is to ensure you receive support that works and consistently. I am pleased to hear the new team is doing well even though they are all new.…read more
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Review from Pav K (Mother of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly pleased with the care service provided by my daughter's care provider - consistently delivered exceptional levels of comfort, safety, and security for both my daughter, and myself. The carers have gone above and beyond to nurture a strong and trusting relationship with her demonstrating
patience and a deep understanding of her individual needs. The staff at the office have been extremely attentive and responsive, always ensuring that my requests are promptly addressed. While my overall satisfaction with the care provided remains high, there are a few areas that could be improved upon. I have occasionally encountered last-minute changes to the schedule, which can be unsettling. One aspect that could be improved is the punctuality of some carers. While most are prompt, some have not. It would be greatly beneficial if carers could aim to arrive at least 10 minutes before their shift, particularly during the night, to ensure her medications are administered on time.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Thank you very much for your honest feedback. We are committed to continuous improvement of our service and we will be focusing on the areas highlighted to ensure these gaps can be plugged. We will…read more
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Review from Stephen H (Client) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a complex care patient and have been supported by Connect 2 Flexicare for the past three months and have been very satisfied with their service. Particularly when compared to my previous agencies who were not capable of supporting me consistently. They have supplied a mixture of extremely well
trained and experienced staff with more junior carers who are still learning. This mixture has worked well as long as junior staff work alongside very experienced members of the team. They have a process focus which is reflected by emails related to staff departure/arrival and regular follow-up requests on how they did. I require a number of drivers on my team as I have a wheelchair accessible vehicle. Connect 2 Flexicare have supported this need. So far I am very happy.
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Review from C E (Client) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good at matching care staff with client's personalities and requirements eg. Good with dogs, likes long country walks, travel etc.
Nurses have great attitudes and are willing to learn and develop skills and personal preferences for interventions.
Great care coordinator and care planning is personalised.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Thank you for the wonderful review.
We do hope that everything goes well with your pending house move and all the very best.
You are such a brilliant young lady, you should consider a career in…read more
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Review from Sarah D (Mother of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, we are happy with the staff providing care for our son. Sometimes I feel the blend and pairing of staff on shifts is not right and have highlighted this.
I find it quite a slow drawn-out process to make contact with the office to discuss these sorts of things and any changes required to
our rota.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Hi Sarah,
Thank you very much for your review. I know you have recently had a visit and I can see follow-on ones are scheduled so that between you, the case manager and your son's key worker, the…read more
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Review from Jean Pierre J (Father of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The majority of carers we had so far are excellent. Always on time and at work. It will be beneficial if staff can be kept on the same rota and with the same staff as far as possible. Better communication between staff and management.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Thank you Jean for the lovely feedback. As you know, we have had few sessions now with the other professionals involved because the short notice changes on the provision had made it difficult to keep…read more
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Review from Liberty E (Son of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Connect 2 Flexicare look after my mother for a few years now and we have not had anything but a very good experience. A real interest in meeting the needs of mum, they are suitably and carefully selected staff with the right skills and training and empathy for mum's care. They have kept
to their word in keeping the same staff for consistency and have always been helpful, we have not had any problems. They even have their managers work closely with the staff on shifts to have a better understanding of the care needs which gives a lot of confidence in the service.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Thank you so much Liberty for the wonderful review. We are privileged to look after your mum and we will always do our best. You are all a joy to work with.
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Review from Shelley S (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Connect 2 Flexicare looking after Mum for several years now and we couldn’t be happier with there care and service they have provided for my mum, they have been very professional kind loving towards my mum and I have always had a very good relationship with the care team I couldn’t have
asked for a better team of carers I would highly recommend them.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Thank you very much Shelly for your kind words, we will pass this on to the team!
Five years and counting!
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Review from Peter W (Husband of Client) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Connect 2 Flexicare provided care to my wife for 5 years until she passed away in early November 2021. Initially, we were a fee-paying client and later in her care, my wife was under a different provider. When this change happened I requested that we continue with Flexicare because their care was so
good. My wife thought of the carers as friends, she would always break into a smile when the carers came. Obviously, over such a long period there were minor problems, such as carers having to cancel, or would be late, at the last moment because of transport problems, but the management of Flexicare sorted the problem each time to our satisfaction. They also checked on me after my wife passed away which was nice.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Peter, I am pleased to read from you. All the girls will be thrilled to know about this and I will certainly pass on all the good words. You were dedicated to your wife and for all of us, we were…read more
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Review from Sheila A (Daughter of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad's homecare started in January 2021. Throughout that time, like the care my Mum has also received from November 2017 from Connect 2 Flexicare, the hands-on carers have been so kind, caring, efficient and considerate in the extreme; they are truly exemplary! A Five Star rating doesn't even begin
to reflect the quality of the service they provide. However, the most times unhelpful, inconsiderate and dissembling management, is the complete opposite of the loving care my parents have constantly received from the wonderful hands-on carers. The accounts department is even more shambolic!
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Hi Sheila
Thank you for the wonderful words regarding the care both your parents have received from our team. It is clearly evident from your review that the service has worked well and you are…read more
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Review from Darrel E (Son of Client) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Connect 2 Flexicare looking after my mother for a long while now, the staff at home are very good and always show respect for my mum in every way. We have a set team so no newcomers and goers. The staff at the offices are always helpful and always find a resolution to any arising problems
we might have had. Yes, I've bashed heads when I've become frustrated with a problem but there has always been a resolution. I have no complaints only praise for the care of my mum, 5 stars and 5 stars for understanding me and to the member of staff who always responds to my calls. Great team, thank you.
Reply from Sarah Boniface, Director at Connect 2 Flexicare Ltd
Oh, Darrel, this is lovely to read. We love what we do and the girls absolutely love supporting your mum.
Thank you.
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Current Review Score: 8.4 (8.438)

Overview of Review Score

The Review Score of 8.4 (8.438) out of 10 for Connect 2 Flexicare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for Connect 2 Flexicare Ltd is calculated as follows: ( (8 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 16 Ratings = 4.438
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Connect 2 Flexicare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Boniface

Job Title: Responsible Individual/RM Joined: 2016

Pragmatic and always looks for the why not in each person's situation. We believe if it needs to be done, we are the right people to do it.


Strongly believe in the fact that care must be more than tasks, life is for living and positive risk-taking and living life as best as it is achieved is what we like to support people to do.


I come from the old-school social work perspective, real impact or nothing at all!

Frequently Asked Questions about Connect 2 Flexicare Ltd

What Type of Services does Connect 2 Flexicare Ltd offer?

Connect 2 Flexicare Ltd offers Home Care.

How many Carers does Connect 2 Flexicare Ltd employ?

Connect 2 Flexicare Ltd employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Connect 2 Flexicare Ltd to verify any information. View our terms and conditions. Connect 2 Flexicare Ltd has an Enhanced Service - more info.