How many Carers does Connect 2 Flexicare Ltd employ?

Connect 2 Flexicare Ltd employs 75 carers.

Connect 2 Flexicare Ltd, Unit 5 Midshires Business Park, Smeaton Close, Aylesbury, Buckinghamshire HP19 8HL

Review from A C (Client) published on 9 April 2024 Submitted via Website • Report

Overall Experience

The staff are really nice, they try their best to support me. They treat me with respect and my dignity is one of their top priorities.
Staff are always punctual and if problems arise they cover until the staff member arrives. The new management team are enthusiastic, but still honing their skills,

which can be a little frustrating. However when problems arise they are generally addressed quickly. The experienced staff members on my team understand my complex needs and also support new staff to learn the ropes. As I don't pay for my care I am unable to comment on value for money.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdThank you. We value your feedback greatly and our priority is to ensure you receive support that works and consistently. I am pleased to hear the new team is doing well even though they are all new. We will look at ways to reduce your frustration and keep working to make things even more positive.

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Review from Pav K (Mother of Client) published on 18 March 2024 Submitted via Website • Report

Overall Experience

I am incredibly pleased with the care service provided by my daughter's care provider - consistently delivered exceptional levels of comfort, safety, and security for both my daughter, and myself. The carers have gone above and beyond to nurture a strong and trusting relationship with her demonstrating

patience and a deep understanding of her individual needs. The staff at the office have been extremely attentive and responsive, always ensuring that my requests are promptly addressed. While my overall satisfaction with the care provided remains high, there are a few areas that could be improved upon. I have occasionally encountered last-minute changes to the schedule, which can be unsettling. One aspect that could be improved is the punctuality of some carers. While most are prompt, some have not. It would be greatly beneficial if carers could aim to arrive at least 10 minutes before their shift, particularly during the night, to ensure her medications are administered on time.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdThank you very much for your honest feedback. We are committed to continuous improvement of our service and we will be focusing on the areas highlighted to ensure these gaps can be plugged. We will look at what we can do to support the staff members struggling with time management. We will be in touch to explore this further.

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Review from Stephen H (Client) published on 20 February 2024 Submitted via Website • Report

Overall Experience

I am a complex care patient and have been supported by Connect 2 Flexicare for the past three months and have been very satisfied with their service. Particularly when compared to my previous agencies who were not capable of supporting me consistently. They have supplied a mixture of extremely well

trained and experienced staff with more junior carers who are still learning. This mixture has worked well as long as junior staff work alongside very experienced members of the team. They have a process focus which is reflected by emails related to staff departure/arrival and regular follow-up requests on how they did. I require a number of drivers on my team as I have a wheelchair accessible vehicle. Connect 2 Flexicare have supported this need. So far I am very happy.

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Review from C E (Client) published on 26 June 2023 Submitted via Website • Report

Overall Experience

Very good at matching care staff with client's personalities and requirements eg. Good with dogs, likes long country walks, travel etc.
Nurses have great attitudes and are willing to learn and develop skills and personal preferences for interventions.
Great care coordinator and care planning is personalised.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdThank you for the wonderful review.
We do hope that everything goes well with your pending house move and all the very best.
You are such a brilliant young lady, you should consider a career in healthcare! You know so much and would love to see you get out there and grab the bull by it’s horns! Life is so much more!

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Review from Sarah D (Mother of Client) published on 24 March 2023 Submitted via Website • Report

Overall Experience

Generally, we are happy with the staff providing care for our son. Sometimes I feel the blend and pairing of staff on shifts is not right and have highlighted this.
I find it quite a slow drawn-out process to make contact with the office to discuss these sorts of things and any changes required to

our rota.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdHi Sarah,
Thank you very much for your review. I know you have recently had a visit and I can see follow-on ones are scheduled so that between you, the case manager and your son's key worker, the improvements needed on the rota happen in a safe & sustainable way. We love supporting your son and over the last 4 years we have been working together, your timely feedback is always greatly appreciated as that is one way for us to grow and improve the services we deliver. We are working on this. Once that is all nice and settled, please come back and review us again. Thank you for always being open and honest with us.
On the communication improvements, you will be pleased to know that we now have a new regional manager in post since 21st March. We cannot wait to get her introduced to everyone face-to-face in the coming week. This will bring about the much-needed extra resources to help streamline our administrative operations and the new awaited system will be live soon.

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Review from Jean Pierre J (Father of Client) published on 13 March 2023 Submitted via Website • Report

Overall Experience

The majority of carers we had so far are excellent. Always on time and at work. It will be beneficial if staff can be kept on the same rota and with the same staff as far as possible. Better communication between staff and management.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdThank you Jean for the lovely feedback. As you know, we have had few sessions now with the other professionals involved because the short notice changes on the provision had made it difficult to keep staff on the package all the time. We now have a good team in place and everyone seems to be settled with what is assigned and working well. Following the case manager's visit recently, your feedback is being implemented and we hope that everything will improve for the better. We are fully committed to making any changes that will impact positively on your daughter and her outcomes so, thank you very much and will pass your feedback to the rest of our team.

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Review from Liberty E (Son of Client) published on 13 March 2023 Submitted via Website • Report

Overall Experience

We have had Connect 2 Flexicare look after my mother for a few years now and we have not had anything but a very good experience. A real interest in meeting the needs of mum, they are suitably and carefully selected staff with the right skills and training and empathy for mum's care. They have kept

to their word in keeping the same staff for consistency and have always been helpful, we have not had any problems. They even have their managers work closely with the staff on shifts to have a better understanding of the care needs which gives a lot of confidence in the service.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdThank you so much Liberty for the wonderful review. We are privileged to look after your mum and we will always do our best. You are all a joy to work with.

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Review from Shelley S (Daughter of Client) published on 9 March 2023 Submitted via Website • Report

Overall Experience

We have had Connect 2 Flexicare looking after Mum for several years now and we couldn’t be happier with there care and service they have provided for my mum, they have been very professional kind loving towards my mum and I have always had a very good relationship with the care team I couldn’t have

asked for a better team of carers I would highly recommend them.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdThank you very much Shelly for your kind words, we will pass this on to the team!
Five years and counting!

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Review from Peter W (Husband of Client) published on 13 February 2023 Submitted via Website • Report

Overall Experience

Connect 2 Flexicare provided care to my wife for 5 years until she passed away in early November 2021. Initially, we were a fee-paying client and later in her care, my wife was under a different provider. When this change happened I requested that we continue with Flexicare because their care was so

good. My wife thought of the carers as friends, she would always break into a smile when the carers came. Obviously, over such a long period there were minor problems, such as carers having to cancel, or would be late, at the last moment because of transport problems, but the management of Flexicare sorted the problem each time to our satisfaction. They also checked on me after my wife passed away which was nice.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdPeter, I am pleased to read from you. All the girls will be thrilled to know about this and I will certainly pass on all the good words. You were dedicated to your wife and for all of us, we were privileged to look after her. We will always be here if you need us. Thank you again.

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Review from Sheila A (Daughter of Client) published on 30 January 2023 Submitted via Website • Report

Overall Experience

My Dad's homecare started in January 2021. Throughout that time, like the care my Mum has also received from November 2017 from Connect 2 Flexicare, the hands-on carers have been so kind, caring, efficient and considerate in the extreme; they are truly exemplary! A Five Star rating doesn't even begin

to reflect the quality of the service they provide. However, the most times unhelpful, inconsiderate and dissembling management, is the complete opposite of the loving care my parents have constantly received from the wonderful hands-on carers. The accounts department is even more shambolic!

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdHi Sheila
Thank you for the wonderful words regarding the care both your parents have received from our team. It is clearly evident from your review that the service has worked well and you are pleased with how care has been provided in your mum's case over the last 5 years. As you know, your dad has come into our care following a couple of years of care provision that we did not charge for. This was purely provided alongside your mum's commissioned provision as we felt that was the right thing to do. I know you experienced problems with invoicing frequency and this has been addressed and an apology issued to you. I am aware that since someone else took over accounts that this is now working well. If not, please do contact me on sboniface@c2flexicare.co.uk. Once again, thank you very much for your review and we will continue to work on improving and aiming to do better.

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Review from Darrel E (Son of Client) published on 20 January 2023 Submitted via Website • Report

Overall Experience

We have had Connect 2 Flexicare looking after my mother for a long while now, the staff at home are very good and always show respect for my mum in every way. We have a set team so no newcomers and goers. The staff at the offices are always helpful and always find a resolution to any arising problems

we might have had. Yes, I've bashed heads when I've become frustrated with a problem but there has always been a resolution. I have no complaints only praise for the care of my mum, 5 stars and 5 stars for understanding me and to the member of staff who always responds to my calls. Great team, thank you.

Reply from Sarah Boniface, Director at Connect 2 Flexicare LtdOh, Darrel, this is lovely to read. We love what we do and the girls absolutely love supporting your mum.
Thank you.