Connect 2 Flexicare Ltd
Unit 5 Midshires Business Park, Smeaton Close,
Aylesbury
HP19 8HL
All our care charges depend on the complexity of needs and urgency.
We are not able to cost any care without basic information that would help to provide a desktop review and quote. The skill level required and urgency drives our cost of care.
Our charges depends on the nature & complexity of the needs and skills required. We are able to provide both nurses and skilled carers to meet a range of complex needs. This is for the whole population from children to older adults.
Connect 2 Flexicare Ltd has a Review Score of 8.4 (8.438) out of 10, based on 3 reviews in the last 2 years.
Over all time Connect 2 Flexicare Ltd has 11 reviews.
4.0 out of 5
Thank you. We value your feedback greatly and our priority is to ensure you receive support that works and consistently. I am pleased to hear the new team is doing well even though they are all new. We will look at ways to reduce your frustration and keep working to make things even more positive.
5.0 out of 5
Thank you very much for your honest feedback. We are committed to continuous improvement of our service and we will be focusing on the areas highlighted to ensure these gaps can be plugged. We will look at what we can do to support the staff members struggling with time management. We will be in touch to explore this further.
5.0 out of 5
5.0 out of 5
Thank you for the wonderful review.
We do hope that everything goes well with your pending house move and all the very best.
You are such a brilliant young lady, you should consider a career in healthcare! You know so much and would love to see you get out there and grab the bull by it’s horns! Life is so much more!
4.0 out of 5
Hi Sarah,
Thank you very much for your review. I know you have recently had a visit and I can see follow-on ones are scheduled so that between you, the case manager and your son's key worker, the improvements needed on the rota happen in a safe & sustainable way. We love supporting your son and over the last 4 years we have been working together, your timely feedback is always greatly appreciated as that is one way for us to grow and improve the services we deliver. We are working on this. Once that is all nice and settled, please come back and review us again. Thank you for always being open and honest with us.
On the communication improvements, you will be pleased to know that we now have a new regional manager in post since 21st March. We cannot wait to get her introduced to everyone face-to-face in the coming week. This will bring about the much-needed extra resources to help streamline our administrative operations and the new awaited system will be live soon.
4.0 out of 5
Thank you Jean for the lovely feedback. As you know, we have had few sessions now with the other professionals involved because the short notice changes on the provision had made it difficult to keep staff on the package all the time. We now have a good team in place and everyone seems to be settled with what is assigned and working well. Following the case manager's visit recently, your feedback is being implemented and we hope that everything will improve for the better. We are fully committed to making any changes that will impact positively on your daughter and her outcomes so, thank you very much and will pass your feedback to the rest of our team.
5.0 out of 5
Thank you so much Liberty for the wonderful review. We are privileged to look after your mum and we will always do our best. You are all a joy to work with.
5.0 out of 5
Thank you very much Shelly for your kind words, we will pass this on to the team!
Five years and counting!
5.0 out of 5
Peter, I am pleased to read from you. All the girls will be thrilled to know about this and I will certainly pass on all the good words. You were dedicated to your wife and for all of us, we were privileged to look after her. We will always be here if you need us. Thank you again.
4.0 out of 5
Hi Sheila
Thank you for the wonderful words regarding the care both your parents have received from our team. It is clearly evident from your review that the service has worked well and you are pleased with how care has been provided in your mum's case over the last 5 years. As you know, your dad has come into our care following a couple of years of care provision that we did not charge for. This was purely provided alongside your mum's commissioned provision as we felt that was the right thing to do. I know you experienced problems with invoicing frequency and this has been addressed and an apology issued to you. I am aware that since someone else took over accounts that this is now working well. If not, please do contact me on sboniface@c2flexicare.co.uk. Once again, thank you very much for your review and we will continue to work on improving and aiming to do better.
5.0 out of 5
Oh, Darrel, this is lovely to read. We love what we do and the girls absolutely love supporting your mum.
Thank you.
The Review Score of 8.4 (8.438) out of 10 for Connect 2 Flexicare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Connect 2 Flexicare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
Pragmatic and always looks for the why not in each person's situation. We believe if it needs to be done, we are the right people to do it.
Strongly believe in the fact that care must be more than tasks, life is for living and positive risk-taking and living life as best as it is achieved is what we like to support people to do.
I come from the old-school social work perspective, real impact or nothing at all!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Connect 2 Flexicare Ltd to verify any information. View our terms and conditions. Connect 2 Flexicare Ltd has an Enhanced Service - more info.
