Review from O P (Brother of Client) published on 6 December 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
RCS Care Solutions is an excellent care provider. It's clear that everyone from the carers to the company leaders actually cares and puts the client's best interest, health and quality of life first.
RCS are attentive to my brother's changing, nuanced needs; management was enthusiastic in generating
solutions to accommodate my brother, creating a bespoke solution tailored to him specifically. RCS work hard to make my brother's living situation as excellent as possible; carers work in shifts within my brother's residence day and night providing comfort, companionship and the highest quality of care. Seriously they're an excellent local team that are well worth contacting.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
13 Nov 2024
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about RCS Care Solutions
What Type of Services does RCS Care Solutions offer?
RCS Care Solutions offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RCS Care Solutions to verify any information. View our terms and conditions. RCS Care Solutions has an Basic Service - more info.