GoodOaks Homecare - Reading and West Berks

BizSpace, Merlin House, Brunel Road, Theale, Reading RG7 4AB
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9.2 10 Reviews
  • GoodOaks Homecare - Reading and West Berks, Reading
GoodOaks Homecare provide homecare services across Reading and West Berks delivering personalised care to clients who want to remain independent in their own home.

All the team of fully qualified and DBS checked care workers work around the unique needs and preferences of each client. They offer a variety of services, from companionship care and help the client to attend doctor’s appointments or social events to dementia care and emergency care.

GoodOaks Homecare is committed to supporting their clients to maintain their independence and lifestyle and is at the heart of everything they do.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.99 – £32
  • Weekly Live-in Care Fees: from £1495

At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation.

These prices are only a guideline, please contact GoodOaks Homecare - Reading and West Berks to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Suzanne Wilson (General Manager )

GoodOaks Homecare - Reading and West Berks Reviews (10)

9.2

GoodOaks Homecare - Reading and West Berks has a Review Score of 9.2 (9.239) out of 10, based on 6 reviews in the last 2 years.
Over all time GoodOaks Homecare - Reading and West Berks has 10 reviews.

Overall Experience
  • 9
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Date Published
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Reviewer Connection to GoodOaks Homecare - Reading and West Berks
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Total of 10, showing 1-10
Review from Michael F (Son of Client) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We employed Good Oaks to supplement soil care provided for my elderly father. Good Oaks have been highly professional and have met every expectation, their carers are very good not only at doing the tasks needed to support my father, but also in the care and empathy they show. Would highly recommend.
Reply from Amber Brightman, Deputy Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much for your kind feedback. We're delighted to hear that our team has been able to provide the support your father needs, while also showing the care and empathy that is at the heart of what we do. Knowing that we've met your expectations and that you would recommend us means a great deal to us. We'll be sure to share your lovely comments with the whole team.

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Review from T D (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very friendly and do their utmost to accommodate my mother's needs. There are hiccups but if there is a problem they will listen to our concerns and do their best to rectify the issue. We have tried other care services but found this company to be the most willing to adapt their service
to help as much as possible.
Reply from Suzanne Wilson, Manager at GoodOaks Homecare - Reading and West Berks

Thank you for kind words. We are delighted to be involved in care and support for your mother and to do our best for her and for you as a family.

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Review from Stuart G (Son of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and Carer are so attentive.
The manager has visited mum regularly and provides a very comprehensive professional and personal report on her needs and support.
I am really pleased with the growing relationship that my mum is having with the new carer and it's really nice to see mum smiling
and really enjoying life again.
She has really made a difference to mum's well being and really helps her enjoy life.
I would recommend GoodOaks for any care needs.
Reply from Suzanne Wilson, Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much for the lovely words. It is a real pleasure to be able to support and care for your mum. We are delighted to see her happy, smiling and getting out and about.

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Review from Diane B (Partner of Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my partner have got to know the carer that comes for 6 hours on 2 days a week. She is always calm, caring, and helps my partner by stimulating him by chatting to him, helping to prepare lunch and drinks throughout her time here. She helps him with medication, attends a gym with him and
keeps him safe whilst he is using the machines. She always goes the extra mile by doing the washing up or getting washing in if I'm out or anything else that needs doing. I feel that I can leave him safely in her care
Reply from Amber Brightman, Deputy Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much for taking the time to share such a thoughtful review. We're so pleased to hear that you've built a strong relationship with your regular carer and that her support is making a positive difference for both you and your partner. It's lovely to hear how she brings calm, compassionate care, and goes the extra mile to provide meaningful companionship and practical help. Knowing that you feel confident leaving your partner in her care is the highest compliment we could receive. Thank you again for your kind words - we'll be sure to share them with the team.Warmest regards,GoodOaks Reading & West Berkshire Team

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Review from Rosalind G (Wife of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the initial introduction with the staff a pleasant and friendly interview.
One of the staff who visited as the carer was pleasant and diligent.
We would ask that this person be scheduled for each and every follow-up appointment with us for the purpose of continuity.
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Review from Kenneth P (Client) assisted by family/friend published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are reliable, punctual and very pleasant and have become friends. They have made my life more easy in day to day living.
Reply from Shweta Mahadik, Registered Manager at GoodOaks Homecare - Reading and West Berks

Thank you for your positive review - it is a pleasure to visit you and I'm glad you've found the staff reliable, friendly and caring. We will pass on your feedback to the rest of our team!

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Review from Ruth B (Mother of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being the first time accessing care in the area I found the director of Good Oaks Homecare very helpful and providing an excellent service. Five stars to another staff member who gave first-class care to our son when visiting us. Very caring all around and would recommend to anyone. We will certainly
be using them again!
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Review from L K (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my father's major surgery, an excellent service was provided by GoodOaks Homecare. Twice daily visits were conducted in a professional manner, caring support was given during visits and communication was excellent. I would highly recommend this company. Thank you for the excellent service.
Reply from Ben Ashton, Director at GoodOaks Homecare - Reading and West Berks

We're delighted that we were able to help after your father's surgery and that you'd recommend us so highly. We'll pass this feedback on to the rest of the team!

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Review from Paul B (Son of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My recently widowed mother was diagnosed with Mixed Dementia and she lives alone. The previous care provider I had employed to prepare a hot meal was unable to provide a consistent slot time, this caused Mum confusion and stress. The council gave me contact details for GoodOaks Homecare and from my
first contact with them, they have been efficient, helpful and reliable. We agreed a 7 day a week visit to prepare a hot meal and to oversee medication consumption, 2 kind-hearted and well-trained carers attend to my mum over the 7-day weeks. This means Mum knows the carers well and since I have moved to GoodOaks I have been extremely pleased. I am also reassured that the level of attention from all the team I have communicated with at GoodOaks is compassionate, honest, reliable and professional. Moving Mum’s care to GoodOaks has helped me cope with a difficult situation.
Reply from Shweta Mahadik, Registered Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much Paul for your kind review of our service. We are glad that we have been able to help your mum. It gives us immense satisfaction with such positive feedback.

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Review from Jane C (Daughter of Client) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we have for my mother from the manager has been remarkable from the first day she started. She is very thorough, has much patience, is very kind and caring and is now more like a friend to my mum.
The manager does more than I thought any carer would do and we couldn't do without her. Thank
you.
Reply from Shweta Mahadik, Registered Manager at GoodOaks Homecare - Reading and West Berks

Thank you so much Jane for your very kind review of our services. We very much enjoyed visiting your mother and I am glad that she found our visits caring, friendly and enjoyable. It's fantastic to hear what a positive impact our team have had on your mother's wellbeing. Thank you very much again.

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Current Review Score: 9.2 (9.239)

Overview of Review Score

The Review Score of 9.2 (9.239) out of 10 for GoodOaks Homecare - Reading and West Berks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for GoodOaks Homecare - Reading and West Berks is calculated as follows: ( (24 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Reading and West Berks is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Suzanne

Suzanne Wilson

Job Title: General Manager Joined: 2025

I am proud to be managing services for GoodOaks Homecare - Reading and West Berkshire. Our team continuously strive to provide excellent care and support for all our clients and their families.


We are always happy to discuss care options and choices with enquirers, and value any time spent helping people make choices suited to their needs.


We offer care from 30-minute visits through to Live-In care.
Please contact us for more information.

Frequently Asked Questions about GoodOaks Homecare - Reading and West Berks

What Type of Services does GoodOaks Homecare - Reading and West Berks offer?

GoodOaks Homecare - Reading and West Berks offers Home Care.

How many Carers does GoodOaks Homecare - Reading and West Berks employ?

GoodOaks Homecare - Reading and West Berks employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Reading and West Berks to verify any information. View our terms and conditions. GoodOaks Homecare - Reading and West Berks has an Enhanced Service - more info.