Utopia Care

3 Market Place, Thetford IP24 2AH
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9.7 7 Reviews
  • Utopia Care, Thetford
Utopia Care Thetford is committed to delivering high-quality, personalised care tailored to each client’s individual needs and preferences. Whether you require live-in care or a short drop-in visit, their dedicated team is here to support you or your loved one with day to day tasks such as personal care, meal preparation, medication support, or simply companionship. Their goal is to help you maintain independence and comfort at home.

All Utopia Care staff are fully vetted and receive comprehensive training, ensuring they provide care to the highest professional standard.

They offer a no-obligation care assessment, giving you the opportunity to discuss your needs and make an informed decision about the support that’s right for you.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

Contact us for information about our fees

Good to Know

Group/Owner

Person in charge

  • Shaneel Bissessur (Manager)

Utopia Care Reviews (7)

9.7

Utopia Care has a Review Score of 9.7 (9.675) out of 10, based on 7 reviews in the last 2 years. Over all time Utopia Care has 7 reviews.

Overall Experience

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Date Published

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Review from Beverley K (Sister of Client) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my brother receives is excellent. As he has a learning disability it is important that he has a strict routine which has been adhered to. Having had a major stroke last year the carers treat him with sensitivity, understanding and friendliness. He is very happy and pleased with
this excellent care.

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Review from Keith W (Son of Client) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Utopia Care" are genuinely the best. We had Utopia Care for my elderly father for a few months. They were compassionate, punctual, efficient, trustworthy, patient, and simply the best. Nothing was ever too much trouble. It was so nice to have dedicated carers who my father found really personal, rather
than seeing a different face on every visit, like other companies. I would not hesitate to recommend this fantastic care company. Thank you.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you for the review, it is very much appreciated. We're glad we were able to support your dad with his care needs.

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Review from Kathy H (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her colleagues support my 95 yr old Mum in her own home. Utopia has provided 2 separate weeks of live in care after a Hospital stay and then also after coming out of respite care. The whole family are very impressed with the care given, the respect for our Mum's dignity, the communication
from the manager, the flexibility offered. Our Mum is a fiercely independent person but has eventually accepted the help which is enabling her to gradually regain some independence. I'm sure that the manager and her team, along with my niece, are pivotal in supporting and enabling my Mum's recovery from a fall and Hospital stays.
I would like to express my sincere thanks for all the help/support given thus far.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you so much for your review. We're really pleased to hear that mum and your family feel supported. It's always our aim to provide care that respects each person's dignity and choices, so it's lovely to know your mum has been comfortable accepting our help. It's heartening to know that our support is making a difference, it truly encourages the whole team to keep doing their best!Thank you again for choosing us :)

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Review from N P (Client) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carers who really care and go above and beyond. Excellent manager who is able to give practical advice on a wide range of topics affecting the disabled. Carers are on time, efficient, friendly and really good at their jobs. I am diabetic and have food care from my carers, they also
assist me with shopping, housework, and paperwork on request. Could not be happier with the quality of service and would recommend to anyone.

Reply from Shaneel Bissessur, Registered Manager / Director at Utopia Care

Thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with our team. It means a lot to know that our carers and manager have made a real difference in your da to day life. We're especially glad you feel well supported. Your kind words and recommendation truly mean a lot to us!

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Review from J W (Client) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleaning service (house cleaning) experience was efficient and impressive and put with our complete satisfaction fulfilling what we required.

Reply from Shaneel Bissessur, Registered Manager / Director at Utopia Care

Thank you for your great review! We're so pleased to hear that you found our service efficient and that everything was done to your satisfaction. It's great to know the team met your expectations across the board , from the service itself to how you were treated. We really appreciate your feedback!

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Review from L N (Daughter of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Utopia is excellent. It is nice to have the same carers rather than lots of different ones. They are always prompt and polite, friendly and knowledgeable. I would highly recommend them.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you so much for your lovely review! We're really glad to hear you're happy with the care and that having the same familiar faces makes a difference. Our team works hard to be reliable, friendly, and supportive, so it's great to know it's appreciated. Thanks again for the recommendation, it means a lot!

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Review from E S (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utopia has provided care for my mum since the start of 2025.
Words cannot express how happy my family has been with the level of care and support she receives.
The manager is very approachable and works well with my mum and family members. She adapts things to fit in with us and has twice provided
full care for a week at a time. The carer stayed each time and was very attentive towards my mum.
I highly recommend Utopia to anyone looking for an exceptional standard of care.

Reply from Natalie Bissessur, Registered Manager at Utopia Care

Thank you so much for your lovely review. It really means a lot to us to hear how happy you and your family have been with the care your mum is receiving.We always aim to be flexible and supportive, so we're really glad to hear that our approach has worked well for you. I'll make sure to pass your kind words on to the team - they'll be so pleased to hear this.Thanks again for your kind works and for recommending us

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Utopia Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Utopia Care is calculated as follows: ( (39 Excellents x 5) + (1 Goods x 4) ) ÷ 40 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Utopia Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Natalie

Natalie Bissessur

Job Title: Manager

Joined: 2022

Natalie brings over 17 years of experience in health and social care, offering a wealth of knowledge and a strong commitment to excellence. She is deeply passionate about delivering compassionate, person-centred care and is dedicated to making a real difference in people's lives. In 2022, Natalie was awarded the British Empire Medal for her outstanding contributions to the sector. Her warmth, empathy, and leadership have helped her successfully manage services that achieved ‘Outstanding’ and ‘Good’ ratings, reflecting both her professional expertise and her genuine care for others.

Frequently Asked Questions about Utopia Care

What Type of Services does Utopia Care offer?

Utopia Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utopia Care to verify any information. View our terms and conditions. Utopia Care has an Enhanced Service - more info.