Home Care Providers Owned by Utopia Care Ltd

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Group Review Score

Utopia Care offers care at home to people in the East of England with disabilities and health conditions.

The care they offer is personalised and tailored to the individual. People can choose from short visits to assistance around the clock. Their carers are committed and passionate about providing high quality care to people so they can continue to live independently in their own homes.

There is a whole range of care on...  

Utopia Care Ltd Locations (2)

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2 Home Care Providers owned by Utopia Care Ltd
Utopia Care
The Old Rectory, Mucking Wharf Road, Stanford-le-Hope SS17 0RN
9.818 Reviews
Utopia Care Ltd
Utopia Care
"From the very first point of contact, Utopia Care demonstrated a level of professionalism and thoroughness in their communication that..."Read all 18 reviews
Visiting Care from £32 / hour|Live-in Care from £1,200 / week

Utopia Care support you to maintain independence and comfort within your own home, through high-quality, personalised care. Care is tailored to your individual needs and preferences. From short drop-ins... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
Utopia Care
3 Market Place, Thetford IP24 2AH
9.611 Reviews
Utopia Care Ltd
Utopia Care
"Pulled Utopia Care with search engine, visit made to assess need. Contract drawn up and service commenced. The patient took to the carers,..."Read all 11 reviews
Visiting Care from £0 / hour|Live-in Care from £1,200 / week

Utopia Care Thetford is committed to delivering high-quality, personalised care tailored to each client’s individual needs and preferences. Whether you require live-in care or a short drop-in visit, their... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Utopia Care Ltd Reviews (29)
9.7

Utopia Care Ltd has a Group Review Score of 9.7 (9.664) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Utopia Care Ltd must have a Review Score.
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Showing 29 reviews matching selected criteria
Review of Utopia Care from Richard R (Son of Client) published on 6 May 2026 Submitted via Website
Overall Experience
From the very first point of contact, Utopia Care demonstrated a level of professionalism and thoroughness in their communication that immediately put us at ease. When the time came to arrange a live-in carer for my mum, they matched us with Julie a truly wonderful and compassionate lady who became an incredible source of comfort and support.
Together with Anna, the manager, Julie provided guidance and reassurance throughout what was a very short but emotionally demanding time. The care and dedication they showed both practically and personally went far beyond anything I had expected.

Utopia Care didn't just meet our needs; they exceeded them at every turn. I cannot recommend them highly enough to anyone looking for outstanding care for a loved one.

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Review of Utopia Care from Gary C (Son of Client) published on 23 February 2026 Submitted via Website
Overall Experience

Fantastic and professional service to this point. Totally understanding of individual situations and can't find any faults to hightlight. Exceptionally courteous and polite service providers and always seem to be cheerful in their duties.

Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for taking the time to leave such a kind review, Gary. It really does mean a lot to us.

We understand how important it is to find the right support for someone you love, so hearing that youve found our service professional, understanding and cheerful is incredibly reassuring. Our...  

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Review of Utopia Care from R B (Client / Service User) published on 10 December 2025 Submitted via Postal Card
Overall Experience

So far all good.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you, Rosemarie. We're glad to hear everything is going well so far and appreciate you taking the time to leave a review.

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Review of Utopia Care from John H (Client / Service User) published on 24 November 2025 Submitted via Postal Card
Overall Experience

In my care - a brain bleed stroke paralising my left side. I have found that the carers provided to me have been polite helpful domesticated and proffesional and 'Godsend' while dealing with my needs and illness. Always on time the carers and Utopia have been a breath of fresh air to me and I praise them all plus their management, a very efficient and first class company and staff achieving what I could not in my daily life because of my disabilities. I would recommend Utopia to anyone who needs a carer to live as normal.

Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much John for your lovely review.
It means a lot to the whole team to know that our support has made a difference to you. We are proud to be part of your recovery and we will continue to do our very best in the care we provide for you.

Thank you again for taking the time to share your experience. We really appreciate it.

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Review of Utopia Care from Muhamad U (Son of Client) published on 6 November 2025 Submitted via Postal Card
Overall Experience

They are helpful. If we have any issue they try to sort out.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you for your review Muhamed. We're so pleased to hear you find our team helpful and responsive. We always aim to resolve any issues quickly and appreciate your trust in us.

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Review of Utopia Care from Steven K (Client / Service User) published on 3 November 2025 Submitted via Postal Card
Overall Experience

Everyone is doing amazing job.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you for your lovely review. We truly value your kind words and are so glad to know you're pleased with the care we provide. Your feedback motivates our team to keep delivering high quality and compassionate support to all our clients.

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Review of Utopia Care from B H (Client / Service User) published on 3 November 2025 Submitted via Postal Card
Overall Experience

I have been treated extra ordinarily well. The carers are are efficient, thoughtful and very caring. I look forward to them coming. They have made huge impact on my life, in every way, for the good.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you for taking the time to share your experience. We're so pleased to hear that you're happy with the care and support we provide. Feedback like yours means a lot to our team and reminds us why we do what we do each day.

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Review of Utopia Care from Jennifer A (Client / Service User) published on 29 October 2025 Submitted via Postal Card
Overall Experience

Very good.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you Jennifer for taking the time to share your feedback. We are pleased to know you're happy with the care and support provided by our team.

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Review of Utopia Care from E B (Client / Service User) published on 14 October 2025 Submitted via Postal Card
Overall Experience

Happy with my care staff.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you! We're so pleased to hear that you're happy with your care staff. Your comfort and wellbeing mean a lot to us and we'll continue doing our best to support you.

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Review of Utopia Care from W T (Son of Client) published on 14 October 2025 Submitted via Postal Card
Overall Experience

Utopia Care is very professional company, the carers provide excellent service for my 86 year old mum. We are very happy. My mum is also veery happy as well.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you so much for your kind words and support. We're grateful for the opportunity to care for your mum and are so pleased to hear that both you and she are happy with the service. Our team takes great pride in delivering respectful, compassionate care and it means a lot to know it's making a positive difference.

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Review of Utopia Care from J J (Client / Service User) published on 14 October 2025 Submitted via Postal Card
Overall Experience

Utopia are great!! My needs and requirements are slightly unusual so it was a great relief and comfort that Utopia are able to accommodate me. I cannot recommend Utopia enough to anyone and everyone. Great people, very professional. The lift goes on.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you so much for your amazing feedback! We're really glad to hear that we've been able to meet your unique needs and provide the support to you. We'll continue to do all we can to make sure you feel supported every step of the way.

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Review of Utopia Care from M J (Client / Service User) published on 14 October 2025 Submitted via Postal Card
Overall Experience

Very pleased with Utopia Care.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you so much for your review. We're delighted to hear that you're very pleased with the Care and support you are receiving from us.

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Review of Utopia Care from B B (Mother of Client) published on 10 October 2025 Submitted via Postal Card
Overall Experience

My daughter Alisha started receiving services from Utopia Care around December 2023. The care staff is excellent as they try to engage my daughter in the activities best to her ability. My daughter likes swimming, feeding the ducks, the gym, and trampoline parks. Sometimes she is socially engaged as well as happy when doing her sessions. She enjoys her sessions, particularly with Witney and Bristy.

Reply from Nataliel Bissessur, Manager at Utopia Care

Thank you so much for your feedback. We're really pleased to hear that Alisha is enjoying her sessions and engaging well in the activities she loves. We'll share your lovely comments with Witney and Bristy, they'll be delighted to hear how much Alisha enjoys her time with them. We truly value your trust in Utopia Care and will continue supporting Alisha to get the most out of every session

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Review of Utopia Care from P L (Client / Service User) published on 7 October 2025 Submitted via Postal Card
Overall Experience

Very kind and helpful staff. Nothing too much trouble for them. They leave the kitchen and bathroom in good order. Can be very chatty and make you feel comfortable to talk to. If you have a problem or request, the office is always there to help you sort things out.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you so much for leaving us a review. We're pleased to hear that you feel comfortable and well supported by our care team. We always aim to provide a friendly, respectful service and it's lovely to know this is reflected in your experience.

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Review of Utopia Care from Isaac D (Client / Service User) published on 6 October 2025 Submitted via Postal Card
Overall Experience

I have enjoyed having new carers and it feel better than going to the library all the time.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you for your review. We're so glad to hear you're enjoying the company of our new carers. It's great to know their visits have brought a refreshing change to your routine. We'll make sure to share your feedback with the team. If there's ever anything more we can do to make your experience even better, please don't hesitate to let us know.

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Review of Utopia Care from O A (Client / Service User) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Utopia Care are the one's caring for me daily. They are prompt and very responsive to my needs and care plan. They have dedicated and disciplined staff who are consistently in all their routine. Utopia is flexible to accommodate any hospital appointment days.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you for your review. We're grateful for your kind words and so pleased to hear that you feel well supported by our team. It is lovely to know that our carers' consistency and responsiveness are making a positive difference for you.

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Review of Utopia Care from Brian C (Partner of Client) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Perfectly satisfied with all aspects of care.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you so much for taking the time to share your feedback on the care services we are providing and are pleased to know that you are satisfied with the support being delivered.

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Review of Utopia Care from Hannah P (Client / Service User) published on 1 October 2025 Submitted via Postal Card
Overall Experience

All girls are good at their job, and they are polite and helpful. I thank you all for your help with my care and support. Thank you, Hannah Page.

Reply from Natalie Bissessur, Manager at Utopia Care

Thank you so much for your kind words, Hannah. It means a lot to hear that you feel supported and cared for by the team. I'll be sure to pass your thanks on to the girls, they'll be delighted to know their efforts make a difference to you.

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Review of Utopia Care from M R (Daughter of Client) published on 28 August 2025 Submitted via Website
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Friendly, efficient and caring. Used the company for temporary care during a holiday - Utopia were very good throughout our stay. Carer formed a lovely relationship with my mum from day 1 and made her feel at ease. Really appreciated the great service we got. Would definitely use again.

Reply from Shaneel Bissessur, Manager at Utopia Care

We're delighted to hear that you found our service friendly, efficient, and caring. It's wonderful to know that the carer built such a positive relationship with your mum and helped her feel comfortable from the start. We're pleased we could support you during your holiday and we appreciate you taking the time to share your experience. We'd be more than happy to support you again in the future.

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Review of Utopia Care from Alan A (Husband of Client) published on 18 August 2025 Submitted via Postal Card
Overall Experience

Pulled Utopia Care with search engine, visit made to assess need. Contract drawn up and service commenced. The patient took to the carers, and no problems arose from the care staff; they are very professional and sympathetic to the patient and husband. Always advised of changes noted during visits and advised should visiting times need to be changed. Visits were upgraded after consultation with nursing staff. Absolutely delighted with all aspects of the service.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you for taking the time to leave a review. We're pleased to hear that your experience with Utopia Care has been positive from the very beginning. It's wonderful to know that our carers were able to build a good rapport and provide professional, compassionate support throughout. We're especially glad our communication and responsiveness have met your expectations.

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Frequently Asked Questions about Utopia Care Ltd

Costs for home care providers owned by Utopia Care Ltd

Average costs for home care provided by Utopia Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Utopia Care Ltd, based on 2 out of their 2 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £32
Live-in Care (weekly) £1,200

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.

Average costs for home care provided by Utopia Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Utopia Care Ltd, based on 2 out of their 2 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.

How many Agencies does Utopia Care Ltd own?

Utopia Care Ltd own 2 Agencies.

Which Utopia Care Ltd Agencies have the highest review score?

Utopia Care & Utopia Care have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utopia Care Ltd to verify any information. View our terms and conditions. Utopia Care Ltd has an Enhanced Service - more info.