Home Care Provider Owned by Utopia Care Ltd in Norfolk

9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Utopia Care Ltd in Norfolk

Only the locations & reviews in Norfolk for Utopia Care Ltd are showing below.

View the details of all 2 locations (with 9 reviews) owned by Utopia Care Ltd

Utopia Care Ltd Locations in Norfolk (1)

 

1 Home Care Provider owned by Utopia Care Ltd in Norfolk

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Utopia Care

3 Market Place, Thetford IP24 2AH 

9.7 7 reviews
"The care and support my brother receives is excellent. As he has a learning disability it is important that he has a strict routine which…"   Read all 7 reviews

Utopia Care Thetford is committed to delivering high-quality, personalised care tailored to each client’s individual needs and preferences. Whether you require live-in care or a short drop-in visit, their dedicated team is here to support you or your… Read more about Utopia Care

  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia

Utopia Care Ltd Reviews in Norfolk (7)

9.1
Utopia Care Ltd has a Group Review Score of 9.1 (9.088) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Utopia Care Ltd must have a Review Score.

Overall Experience

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Review of

Utopia Care

from Beverley K (Sister of Client) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my brother receives is excellent. As he has a learning disability it is important that he has a strict routine which has been adhered to. Having had a major stroke last year the carers treat him with sensitivity, understanding and friendliness. He is very happy and pleased with
this excellent care.

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Review of

Utopia Care

from Keith W (Son of Client) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Utopia Care" are genuinely the best. We had Utopia Care for my elderly father for a few months. They were compassionate, punctual, efficient, trustworthy, patient, and simply the best. Nothing was ever too much trouble. It was so nice to have dedicated carers who my father found really personal, rather
than seeing a different face on every visit, like other companies. I would not hesitate to recommend this fantastic care company. Thank you.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you for the review, it is very much appreciated. We're glad we were able to support your dad with his care needs.

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Review of

Utopia Care

from Kathy H (Daughter of Client) published on 10 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her colleagues support my 95 yr old Mum in her own home. Utopia has provided 2 separate weeks of live in care after a Hospital stay and then also after coming out of respite care. The whole family are very impressed with the care given, the respect for our Mum's dignity, the communication
from the manager, the flexibility offered. Our Mum is a fiercely independent person but has eventually accepted the help which is enabling her to gradually regain some independence. I'm sure that the manager and her team, along with my niece, are pivotal in supporting and enabling my Mum's recovery from a fall and Hospital stays.
I would like to express my sincere thanks for all the help/support given thus far.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you so much for your review. We're really pleased to hear that mum and your family feel supported. It's always our aim to provide care that respects each person's dignity and choices, so it's lovely to know your mum has been comfortable accepting our help. It's heartening to know that our support is making a difference, it truly encourages the whole team to keep doing their best!Thank you again for choosing us :)

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Review of

Utopia Care

from N P (Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carers who really care and go above and beyond. Excellent manager who is able to give practical advice on a wide range of topics affecting the disabled. Carers are on time, efficient, friendly and really good at their jobs. I am diabetic and have food care from my carers, they also
assist me with shopping, housework, and paperwork on request. Could not be happier with the quality of service and would recommend to anyone.

Reply from Shaneel Bissessur, Registered Manager / Director at Utopia Care

Thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with our team. It means a lot to know that our carers and manager have made a real difference in your da to day life. We're especially glad you feel well supported. Your kind words and recommendation truly mean a lot to us!

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Review of

Utopia Care

from J W (Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleaning service (house cleaning) experience was efficient and impressive and put with our complete satisfaction fulfilling what we required.

Reply from Shaneel Bissessur, Registered Manager / Director at Utopia Care

Thank you for your great review! We're so pleased to hear that you found our service efficient and that everything was done to your satisfaction. It's great to know the team met your expectations across the board , from the service itself to how you were treated. We really appreciate your feedback!

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Review of

Utopia Care

from L N (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Utopia is excellent. It is nice to have the same carers rather than lots of different ones. They are always prompt and polite, friendly and knowledgeable. I would highly recommend them.

Reply from Shaneel Bissessur, Manager at Utopia Care

Thank you so much for your lovely review! We're really glad to hear you're happy with the care and that having the same familiar faces makes a difference. Our team works hard to be reliable, friendly, and supportive, so it's great to know it's appreciated. Thanks again for the recommendation, it means a lot!

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Review of

Utopia Care

from E S (Daughter of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Utopia has provided care for my mum since the start of 2025.
Words cannot express how happy my family has been with the level of care and support she receives.
The manager is very approachable and works well with my mum and family members. She adapts things to fit in with us and has twice provided
full care for a week at a time. The carer stayed each time and was very attentive towards my mum.
I highly recommend Utopia to anyone looking for an exceptional standard of care.

Reply from Natalie Bissessur, Registered Manager at Utopia Care

Thank you so much for your lovely review. It really means a lot to us to hear how happy you and your family have been with the care your mum is receiving.We always aim to be flexible and supportive, so we're really glad to hear that our approach has worked well for you. I'll make sure to pass your kind words on to the team - they'll be so pleased to hear this.Thanks again for your kind works and for recommending us

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Awards / Recognitions (0)

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