Living Waters Healthcare Services - Birmingham

REGUS, Park House, Bristol Road South, Rubery, Rednal, Birmingham B45 9AH
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8.8 6 Reviews
  • Living Waters Healthcare Services - Birmingham, Birmingham
Living Waters Healthcare is an independently owned Domiciliary Care Company with years of experience in the caring profession. The team provide high quality personal care and support to clients living in the community in West Midlands. Their services support adults who through illness, disability or physical frailty are unable to carry out daily tasks without assistance.

Living Waters Healthcare provide care services that are personalised to each service user. In order to achieve this, they make it a priority to carefully match the skill set and experience of their carers to the specific needs, preferences and personality of their service users.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £18

Please contact us for more information.

These prices are only a guideline, please contact Living Waters Healthcare Services - Birmingham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Rejoyce Mutepfa (Manager)

Living Waters Healthcare Services - Birmingham Reviews (6)

8.8

Living Waters Healthcare Services - Birmingham has a Review Score of 8.8 (8.757) out of 10, based on 6 reviews in the last 2 years.
Over all time Living Waters Healthcare Services - Birmingham has 6 reviews.

Overall Experience
  • 5
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  • 1
Date Published
  • 6
  • 3
  • 3
  • 6
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Reviewer Connection to Living Waters Healthcare Services - Birmingham
  • 2
  • 2
  • 1
  • 1
Total of 6, showing 1-6
Review from Kez T (Sister of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend Living Waters as a care company. They made my brother in law feel safe and confident in his care team. They understood his unique needs and the characteristics of autism. They quickly responded to queries from the family and kept in touch regularly when issues arose. They
were particularly responsive during his last weeks and the wider family felt supported too. They always responded to calls and were very quick to resolve any issues and provide additional training to staff. Their night care provision was excellent. An excellent care provider and we are grateful to have found them.
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  • Management
  • Treated with Dignity
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Review from Tracey A (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Living Waters to provide daily care for my father for a few months now. The carers are friendly, professional and supportive. The management team gave been helpful and supportive in putting together care that fits my Dad's needs.
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Review from Lorraine H (Daughter of Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
On visiting Mum found her bed in a disgusting state which managers witnessed, photographs sent and recorded. Incorrect pads have been sent not one Carer requested pads with a higher absorbency, correct pads now ordered by myself. Dog faeces on the patio area had been swept into areas to hide it Instead
of being picked up .Four black dog poo bags of dog faeces collected by myself fly infestation present coming into the kitchen from outside. Kitchen, lounge, hallway, floors absolutely filthy photos sent. Dog faeces droppings on lounge & hallway floor plus a lot of dried faeces in dog bed.
Much cigarette ash matches & cigarette ends in chair raisers & floor in front of mums lounge chair all of which transfers to bed.
Reply from Rejoyce Mutepfa, Manager at Living Waters Healthcare Services - Birmingham

Hi Lorraine, we are really sorry your experience didn't meet expectations. This isn't typical of our business, and we take concerns like these very seriously. As discussed with you, the Managers are working so hard to make sure enough time is provided to meet all the requested tasks. Providing compassionate, high-quality care is at the heart of what we do. We want to sincerely apologise for any distress or disappointment you may have felt. Please feel free to reach out if you have any further concerns, and we would be happy to arrange a time to discuss. Thank you once again for your patience while we resolve the concerns raised.

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Review from Cristina G (Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never had such a compassionate care company work with me, ever. I am beyond truly grateful for everything and how much care the carers provide with happy faces daily, I truly feel so blessed to be part of Living Waters. I thank you all for helping me daily, & the manager also.
Reply from Rejoyce Mutepfa, Manager at Living Waters Healthcare Services - Birmingham

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you and we are here for you anytime. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us.

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Review from Sarah S (Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely bunch of carers, I would recommend them. Very friendly and they show you when they're here they care about you. If I feel down they try and make me laugh. The only recommendation I have is when they have a big enough client list and enough staff to offer actually night call-outs for those who
may need it. But other than that you know you've got support when you've got these working with you.
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Review from D P (Son of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of working with Living Waters, has been extremely positive, great care and willingness to work with you on dealing with care issues. Good communication and value for money. I highly recommend them.
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for Living Waters Healthcare Services - Birmingham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.257 for Living Waters Healthcare Services - Birmingham is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) + (6 Very Poors x 1) ) ÷ 35 Ratings = 4.257
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Living Waters Healthcare Services - Birmingham is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Living Waters Healthcare Services - Birmingham

What Type of Services does Living Waters Healthcare Services - Birmingham offer?

Living Waters Healthcare Services - Birmingham offers Home Care.

How many Carers does Living Waters Healthcare Services - Birmingham employ?

Living Waters Healthcare Services - Birmingham employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Living Waters Healthcare Services - Birmingham to verify any information. View our terms and conditions. Living Waters Healthcare Services - Birmingham has an Enhanced Service - more info.