MemoryJane Healthcare Ltd

Freedom Works, Suite 12, Fairways House, Mount Pleasant Road, Southampton SO14 0QB
Review Us
9.8 23 Reviews
  • MemoryJane Healthcare Ltd, Southampton
Providing specialist health and social care services within domiciliary settings across Hampshire, the goal of MemoryJane Healthcare is to offer service users the very best care, enabling them to live a fulfilling quality of life.

MemoryJane Healthcare has a person-centred ethos that they place at the centre of their practice. Offering services for people with varying needs, the team understand the complexity of multiple health conditions or impairments and create a service that is completely personalised to each person's needs.

Understanding the cultural and ethnic diversity of clients, the team deliver inclusive services that are also respectful of each person's backgrounds and beliefs.
Show MemoryJane Healthcare Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Palliative / End of Life Care
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Owner

  • MemoryJane Healthcare Ltd

Person in charge

  • Nyasha Mukundi (Mrs Mukundi)

MemoryJane Healthcare Ltd Reviews (23)

9.8

MemoryJane Healthcare Ltd has a Review Score of 9.8 (9.775) out of 10, based on 15 reviews in the last 2 years.
Over all time MemoryJane Healthcare Ltd has 23 reviews.

Overall Experience
  • 21
  • 1
  • 1
  • 0
  • 0
Date Published
  • 23
  • 1
  • 1
  • 14
  • 9
Reviewer Connection to MemoryJane Healthcare Ltd
  • 7
  • 6
  • 5
  • 3
  • 1
  • 1
Total of 23, showing 1-20
Review from Miranda S (Wife of Client) published on 18 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers, without exception, were polite, kind, gentle and caring. My husband had Bulbar Palsy, an awful form of Motor Neurone Disease, with no speech, no swallowing, and heavy drooling. this made interpreting needs all the the more difficult and required kindness and patience sometimes to understand
exactly what he wanted. Initially in his final months we had day carers calling in regularly, and in his final weeks we had a live-in carer, with daytime staff also attending to help with his washing and care. My husband was a very private man and it was very difficult for him to lose his privacy, but they were all charming, respectful, and unobtrusive. We couldn't have asked for more and I can't recommend them highly enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin S (Partner of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the kind and understanding way of the Memory Jane team they have been very effective at caring for my partner at this sad time, nothing seems to be too much trouble I would recommend this care agency.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H S (Client) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving home care since being discharged from hospital one hour in the morning and one hour in the evening.
I have found all the carers supportive, friendly and respectful and allowing me to be as independent as I am able to be. They are encouraging when I am feeling a bit low.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Daughter of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always on time and very present. They are very thorough and ask if anything else is required.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M F (Son of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all friendly and professional. On one occasion they acted quickly in calling for medical advice. If there is any delay to the scheduled visiting time we are contacted in advance. Overall a very competent service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care has been satisfactory.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P A (Son of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I was not with my father when care from MemoryJane was administered, the feedback I received from a reluctant 87-year-old was very positive. All visits were on time and eye medicine was applied with no problems.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D G (Son of Client) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall resulting in a broken hip, my father spent some time in the hospital before being discharged home. He benefited from about three weeks of care calls provided by the council before we were able to employ a private care company - my father’s financial circumstances meant that he was self-funding.
We
met with the manager at my father’s home and we were very impressed with her ability to answer all our questions about how his ongoing care needs could best be met. Initially, we scheduled 2 x 30-minute care calls per day to tend to my father’s personal hygiene and the administration of his medications. The carers always came within the agreed time periods and discharged their duties professionally. My father was a very reluctant recipient of the care package and as he gained independence and his mobility improved, the frequency of care calls was stepped down accordingly. This was easy to arrange with a week’s notice. Thank you for your support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yasmin Z (Daughter of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother originally had carers provided at home by the local authority on discharge from the hospital before Memory Jane was commissioned by the council to continue providing at-home care for her.
The Memory Jane carers were incredible in their care for Mum, who needed care three or four times a
day. They were all great communicators, speaking gently and kindly to Mum while accommodating Mum's wishes for her personal care.
They were punctual and efficient, doing all that was required within the time allocated, which was amazing. The carers were always polite, with genuine smiles and good conversation - Mum felt she was with people who cared for her like good friends or family.
I felt completely confident, as did Mum, with the care and communication provided.
The only reason the care stopped was because Mum moved into residential care, where she misses the excellent standard of care that was given to her by the Memory Jane team. You are all missed!
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thanks for taking the time to review our services. It has been a pleasure looking after Mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gordon M (Client) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fitted in very quickly.
Lovely guy with lots of compassion.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for taking the time to review our service. We are happy to hear your live-in carer has been delivering compassionate care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah B (Daughter of Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has settled at home with the new routine of having carers. The carers have been very good with her; she has accepted their help and looks forward to seeing them. I would recommend this company to anyone - very professional.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for taking the time to review our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Daughter of Client) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers looked after Mum when she was discharged home from the hospice. From day one, the manager and all the carers treated Mum with respect and such kindness. They were polite and so conscientious. They couldn't have done any more. They were also kind and respectful to my dad and all the family
when we visited. They were so gentle with Mum and they respected all of her requests. I can't express how grateful we were to have them care for Mum.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for taking the time to review our service. We are pleased our carers looked after your mum with respect and kindness.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Wife of Client) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care Memory Jane Healthcare nurses gave my husband was outstanding. Their quiet, calm professionalism, kindness and assuring manner filled us with confidence as they managed my husband's demanding neck-brace care.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for reviewing our services. It was our pleasure to look after your loved one.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E P (Wife of Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The highest standard of care from everyone we came in contact with. So much kindness during a difficult time. Thank you.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for taking the time to review our service at such a difficult time. We really appreciate the kind words and it was an honour to look after your husband.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma B (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
MemoryJane is outstanding. My Dad is currently under their care. From the word go they have looked after my Dad with the utmost respect. They are so polite and professional but also loving and supportive in everything they do. Truly don’t get the recognition they deserve. My dad has got such a great
relationship with all of the staff. So thankful for MemoryJane.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Many thanks for taking the time to review our services. It has been a pleasure looking after your dad.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm P (Son of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the team at MemoryJane enough for the help and support they provided for my Mum. Team MemoryJane were exceptional: attentive, thorough, clearly knowledgeable and skilled in other areas of medical care, extremely respectful to needs and wishes. After each visit they left us all reassured,
comforted and not alone on such a tough journey. They always went above and beyond their core duties including emotional support for my dad, sister and myself during such a difficult moment and helping us better navigate our way through. To top off such a wonderful service, even after they are no longer contracted, we have had occasional calls to check on family well-being.
I can honestly say that you would struggle to find a better team to look after your loved ones.
Thank you again from my whole family.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for taking time to review our service. We really appreciate your views.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Daughter of Client) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care company, they were all very caring and loving, would highly recommend them, they treated my mum with total respect in her end-of-life care, management was in contact all the time and explained everything and nothing was too much trouble for them.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for taking the time to review our services at such a difficult time. It was an honour to look after your mum in her last days.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann W (Wife of Client) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Memory Jane have not only provided physical assistance to my husband who has Alzheimer’s disease but the carers also bring kindness and support and a positive energy with their visits. My husband’s face lights up when the carers arrive in the morning. It is the little extras that count too
- the small tasks that are noticed and carried out without having to be asked and the genuine care shown to us both. Communication and organisation are also excellent. We are very, very happy with the services provided by all at Memory Jane.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

We would like to thank you for such a lovely compliment and taking time to review our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen R (Wife of Client) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I would like to say a big thank you to MemoryJane and all the care staff who looked after my husband while he was receiving end-of-life care. The care was all done very well, in a kind, caring and gentle manner, night and day, so that we could rest assured knowing that he was clean and
comfortable at all times.
I would recommend MemoryJane to anyone looking for quality care for their loved one. One more big thank you.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for taking the time to review our services. We were very honoured to have looked after your husband in his last days. Our thoughts are with you and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michelle B (Daughter of Client) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are brilliant, kind and caring and very patient and very supportive and provide a fantastic level of care.
They are professional and are trained to the highest standards.
They communicate well and are organised and punctual.
We are blessed to have them here to help and take care of my
elderly mother.
Without them, we would not be able to manage.
We are most grateful.
The managers provide support and are always there to help navigate the care system.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for taking time to review our services. We're pleased to hear that our carers are doing a brilliant job. We believe in working together with families and our service users to make homecare better.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for MemoryJane Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for MemoryJane Healthcare Ltd is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 89 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MemoryJane Healthcare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

No image found

Memory Mukundi

Job Title: Operations Manager Joined: 2022

I'm a strategic Director overseeing the service delivery of Supported Living, Domiciliary Care, Training and Business Development services for MemoryJane Healthcare. I coordinate new business development, stakeholder management, and nature-sustainable collaborative relationships with key partners including care regulatory bodies, service users, councils, NHS partners and suppliers.


I consult on care business set-up, business development, change management and business process improvement. I work with care businesses from set-up to growth strategy optimisation.


I have solid management experience from working with the British Army, A highly trained and accomplished Logistician within the Supply Chain, with a broad base knowledge of different levels and disciplines of logistics. A well-organised individual, highly diligent, trustworthy and dependable.

No image found

Nyasha Mukundi

Job Title: Registered Manager Joined: 2022

My work experience spans over 24 years in industries such as healthcare, education, business administration and banking. But in the last 6 years, I’ve worked in research, and disability analysis, and recently held a role as a ward sister in a reputable teaching hospital. Looking after service users has always been my passion and having experience as a qualified nurse l know the value of delivering and creating individualised care plans and delivering care with compassion while maintaining privacy and dignity.

Frequently Asked Questions about MemoryJane Healthcare Ltd

What Type of Services does MemoryJane Healthcare Ltd offer?

MemoryJane Healthcare Ltd offers Home Care & Nursing Care.

How many Carers does MemoryJane Healthcare Ltd employ?

MemoryJane Healthcare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MemoryJane Healthcare Ltd to verify any information. View our terms and conditions. MemoryJane Healthcare Ltd has an Enhanced Service - more info.