MemoryJane Healthcare Ltd

Freedom Works, Suite 12, Fairways House, Mount Pleasant Road, Southampton SO14 0QB
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9.8 23 Reviews
  • MemoryJane Healthcare Ltd, Southampton
Providing specialist health and social care services within domiciliary settings across Hampshire, the goal of MemoryJane Healthcare is to offer service users the very best care, enabling them to live a fulfilling quality of life.

MemoryJane Healthcare has a person-centred ethos that they place at the centre of their practice. Offering services for people with varying needs, the team understand the complexity of multiple health conditions or impairments and create a service that is completely personalised to each person's needs.

Understanding the cultural and ethnic diversity of clients, the team deliver inclusive services that are also respectful of each person's backgrounds and beliefs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Palliative / End of Life Care
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Owner

  • MemoryJane Healthcare Ltd

Person in charge

  • Nyasha Mukundi (Mrs Mukundi)

MemoryJane Healthcare Ltd Reviews (23)

9.8

MemoryJane Healthcare Ltd has a Review Score of 9.8 (9.775) out of 10, based on 15 reviews in the last 2 years.
Over all time MemoryJane Healthcare Ltd has 23 reviews.

Overall Experience
  • 21
  • 1
  • 1
  • 0
  • 0
Date Published
  • 23
  • 1
  • 1
  • 14
  • 9
Reviewer Connection to MemoryJane Healthcare Ltd
  • 7
  • 6
  • 5
  • 3
  • 1
  • 1
Total of 23, showing 21-23
Review from Peter V (Son of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The punctuality, care and helpfulness of the MemoryJane Healthcare Ltd carers is faultless. All requirements were discussed in detail from the outset which was really reassuring. Nothing is too much trouble for them.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for taking time to write such a good review. At MemoryJane Healthcare we endeavour to go an extra mile.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm M (Husband of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were introduced to my wife and me by their supervisor on their first visit and fully briefed in my presence, as my wife's condition required special handling since she was in a 'hospice at home' palliative care situation. They were always on time and were efficient, polite, and caring and
interacted with us both at all times. They were well trained and regularly monitored by their obviously dedicated supervisor, who interacted well with the palliative care nurses. In all, the team made my wife's last few days more comfortable and mine less stressful.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you so much for the lovely review in such a difficult time. It was an honour to look after your wife in her last days. We are pleased to know we made the process less stressful for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leslie G (Son of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great big thank you to all the staff for making my mum at ease and for the friendly way that she is treated.
She loves talking about the old days and having someone to talk to keeps her brain active. Keep up the great work. Recommend to everyone A1 service.
Reply from Nyasha Mukundi, Manager at MemoryJane Healthcare Ltd

Thank you for taking the time to review our service. We really appreciate your comments and rating. At MemoryJane we believe in working together with our service users and their families to make homecare better.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for MemoryJane Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for MemoryJane Healthcare Ltd is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 89 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MemoryJane Healthcare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Memory Mukundi

Job Title: Operations Manager Joined: 2022

I'm a strategic Director overseeing the service delivery of Supported Living, Domiciliary Care, Training and Business Development services for MemoryJane Healthcare. I coordinate new business development, stakeholder management, and nature-sustainable collaborative relationships with key partners including care regulatory bodies, service users, councils, NHS partners and suppliers.


I consult on care business set-up, business development, change management and business process improvement. I work with care businesses from set-up to growth strategy optimisation.


I have solid management experience from working with the British Army, A highly trained and accomplished Logistician within the Supply Chain, with a broad base knowledge of different levels and disciplines of logistics. A well-organised individual, highly diligent, trustworthy and dependable.

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Nyasha Mukundi

Job Title: Registered Manager Joined: 2022

My work experience spans over 24 years in industries such as healthcare, education, business administration and banking. But in the last 6 years, I’ve worked in research, and disability analysis, and recently held a role as a ward sister in a reputable teaching hospital. Looking after service users has always been my passion and having experience as a qualified nurse l know the value of delivering and creating individualised care plans and delivering care with compassion while maintaining privacy and dignity.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MemoryJane Healthcare Ltd to verify any information. View our terms and conditions. MemoryJane Healthcare Ltd has an Enhanced Service - more info.