E2E Homecare Ltd

Design Works Business Centre, Suite 14, William Street, Felling, Gateshead NE10 0JP
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9.9 15 Reviews
  • E2E Homecare Ltd, Gateshead
Welcome to E2E Homecare Ltd

At E2E Homecare Ltd, the team believe that everyone deserves the opportunity to live life to the fullest, even in the comfort of their own homes. As a premier provider of domiciliary care, live-in care and supported living services in the North East of England, they are dedicated to helping individuals achieve their utmost independence while maintaining the familiarity and security of their own living spaces.

Mission

E2E Homecare Ltd's mission is simple yet profound: to empower individuals to live as independently as possible at home. The team understand that each person has unique needs, preferences, and aspirations, and they tailor their support services accordingly. Whether it's assistance with daily tasks, personal care, or specialised support for specific challenges, the compassionate and highly trained team is here to provide the utmost care and respect.

Commitment

With a deep commitment to promoting dignity, choice, and autonomy, the team strive to create a supportive environment where individuals can thrive and lead fulfilling lives on their own terms. The comprehensive range of services is designed to adapt to the evolving needs of clients, ensuring that they receive the right level of support at every stage of their journey.

Services

Domiciliary Care: Personalised care in the comfort of your home, including help with daily tasks, personal care, and companionship.
Live-in Care: 24/7 care provided by a dedicated caregiver who lives with you in your home, offering continuous support and companionship.
Supported Living: Tailored support to help individuals live independently, with assistance in managing day-to-day activities and achieving personal goals.
Specialised Support: Expertise in providing care for individuals with specific needs, such as those living with dementia, physical disabilities, or other complex conditions.
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Care Provided by E2E Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26
  • Weekly Live-in Care Fees: £1200 – £1400

We have separate fee charges for rural locations. Please contact us for more information.

These prices are only a guideline, please contact E2E Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • E2E Homecare Ltd

Person in Charge

  • Lynette Tendai (Manager)

E2E Homecare Ltd Reviews (15)

9.9

E2E Homecare Ltd has a Review Score of 9.9 (9.931) out of 10, based on 15 reviews in the last 2 years.
Over all time E2E Homecare Ltd has 15 reviews.

Overall Experience
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Date Published
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Reviewer Connection to E2E Homecare Ltd
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Total of 15, showing 1-15
Review from F U (Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since joining E2E I've had consistent care with the same faces weekly. The carers are lovely but one in particular has paid extra attention to detail in everything in terms of my needs and is brilliant. The admin help out where they can and the manager is lovely!
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Review from Michael T (Husband of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write a review because in my and my family's opinion the care that my wife was given by the E2E caring staff was the highest standard that she could have had.
All of the staff treated my wife with the greatest respect and gave her the dignity that she deserved and needed at the end of her
life. They talked to her and spoke to her with care and love. I was so impressed with them especially with the overnight carer who whilst unable to talk my wife responded to her and her soothing voice. We did not want my wife to die but the highest quality of care given to her helped us to come to terms with her sad demise.
My wife passed away with dignity which was down to all of the staff fromE2E and the care that she received.
We would like to thank all of the staff involved and mention that my wife's funeral is at the West Road Crematorium on 8th July at 1.30 and if any of the staff would like to attend they would be welcomed by our family and friends. Once again many thanks from us.
Reply from Lyn Chibwe, Service Director & Registered Manager at E2E Homecare Ltd
Thank you so much for your incredibly kind words. We are truly honoured to have been part of your wife's care and deeply moved by your message. Your appreciation means the world to our team. Please…read more
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Review from Kathleen H (Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with this company for two weeks. The office staff have been exceptionally helpful with my every request. The person who is my carer at the company is second to none. She is absolutely superb! Every single task she has carried out at my home has been done to the highest standard. This lady
is caring, considerate and has common sense in abundance. Here's hoping the other carers that come into my contact are anywhere near as good.
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Review from Saurabh S (Father of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time experience with a PA for our son with Down Syndrome.


Brilliant experience from the initial meeting with E2E to the 3 visits from the PA.


Engaging, friendly and polite and listened to our thoughts and worries.


The PA was brilliant and our son was always excited to know she was

coming to see him.


Really pleased - thank you so much.

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Review from Les S (Son-in-law of Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found working with E2E's carers a fantastic experience. We had many carers and I couldn't fault any one of them. Some have become friends who we will continue to keep in touch with after this journey. I would like to give a special mention to the 3 carers who have been exceptional. E2E should
be very proud to have these carers working for them.
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Review from Christina A (Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers very good, always come in with a smile. they are punctual, always around the same time, if a problem they phone, only once this has happened. They just get on and do the usual jobs, but always ask if there's anything to do, very happy with them and the way they do things.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Thank you for your kind review! Dear Christina A, Thank you so much for taking the time to share your experience with E2E Homecare Ltd. We are thrilled to hear that our carers have made a positive…read more
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Review from Martyn T (Son of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the E2E. We are very happy with all aspects of the work they carry out, they are professional and compassionate throughout their visit to my mother. All tasks are completed with dignity and respect. I would like to give a special mention to one member of staff, in particular,
who always goes above and beyond her duties. She is very respectful and professional. My mother gets on very well with her and finds her very comforting and caring.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Thank you for your wonderful review! Thank you so much for your kind review of E2E Homecare Ltd. We are thrilled to hear that you are very happy with the service we provide and that our team has been…read more
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Review from J B (Daughter of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
E2E Homecare was able to step in quickly to support my elderly mother when she needed help to ensure her safety and enable her to stay in her own home. Communication and support from the carers and the care manager have been excellent. The daily notes on the app are also very useful. We very quickly
developed confidence in the valuable service they provide.
Reply from Lyn Chibwe, Service Director & Registered Manager at E2E Homecare Ltd
Heartfelt thanks for your wonderful review! Thank you so much for sharing your positive experience with E2E Homecare Ltd. We are delighted to hear that we could swiftly step in to support your elderly…read more
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Review from Richard S (Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company I could not recommend highly enough.
The care staff are very caring in nature, friendly personalities, patient. Nothing seems to be too much for the staff, this is my interpretation of E2E homecare and its care staff and management hence my full score for them.
Reply from Lyn Chibwe, Service Director & Registered Manager at E2E Homecare Ltd
Thank you for your glowing review! Thank you so much for your outstanding review of E2E Homecare Ltd. We are truly grateful for your kind words and high recommendation. It is wonderful to hear that…read more
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Review from Claire S (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from the carer is excellent. She is very efficient, caring, punctual and polite. Nothing is a trouble to her. She goes above and beyond to make sure Mam is well looked after. And at the end of the day, she always has a big smile on her face.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Heartfelt thanks for your kind review! Thank you for your wonderful review of E2E Homecare Ltd. We are delighted to hear that you find the service provided by our carer to be excellent. Your comments…read more
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Review from D W (Son of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, really personable carers and great comms from the director. We have been really pleased with the care provided for my mother-in-law by this care company. The carers are so caring and personable and the company seems to have a really great culture. Can see that a nurse and social worker
of 15 years is behind the wheel. Our experience in this market, having experienced a number of different providers, is that it is a challenge to provide good staff and good care but this company seem really excellent. The carers seem to be not only good at the practical side of caring, but just as importantly the people side which is just as important and was lacking from a previous care company.
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Review from C B (Daughter of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
E2E has provided morning care for my mum since November 2023. I found communication with management clear, helpful and efficient. The carers are very kind, pleasant and approachable. They have been punctual, but if there is an issue we have been informed. It is usually the same carers, which have provided
the opportunity to get to know my mum and her needs. In January it was necessary to increase care to include lunchtime. I am informed after each call (via app) of what care has been provided and what tasks have been carried out. It is reassuring to know I can rely on the care provided and that I am able to discuss any issues.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Heartfelt Thanks for your kind words dear. Thank you so much for your thoughtful and detailed review of E2E Homecare Ltd. It means a lot to us to hear that you found communication with our management…read more
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Review from J L (Daughter of Client) published on 4 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a very extremely poorly lady who needed a lot of care. The care that was given by E2E was good. Made her feel at ease, were reliable, they were professional at all times in their duties. Respectful which is very important.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Thank you so much for your thoughtful review of E2E Homecare Ltd. We are grateful to hear that the care we provided for your mother brought her comfort and ease during such a challenging time. Your…read more
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Review from J M (Son of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to take a moment to express my sincere appreciation for the exceptional care that my mother has been receiving from E2E Homecare services. As a family, we are truly grateful for the wonderful support and assistance provided by your team.
The carers from E2E Homecare have consistently demonstrated
a level of compassion, professionalism, and dedication that has exceeded our expectations. They treat my mother with the utmost respect and dignity, which has brought immense comfort to both her and our family.
One aspect that we particularly appreciate is the continuity of care provided by E2E Homecare. It's evident that your organisation prioritises consistency by maintaining regular carers for my mother. This has greatly contributed to her sense of security and well-being.
Your team's commitment to delivering high-quality care has made a significant difference in my mother's life, and we are truly grateful for all that you do.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Thank you so much for your heartfelt and appreciative review of E2E Homecare Ltd. We are deeply touched by your kind words and are thrilled to hear about the positive impact our care has had on your…read more
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Review from M G (Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The E2E carers are consistently sympathetic to my several disabilities and are always willing to vary their tasks in accordance with my changing needs. This includes washing the breakfast and supper dishes and disposing of food waste into the refuse bin and recyclable waste into the correct bin. They
also make the bed every morning, empty and sterilise the urine bottle and dispose of soiled incontinence pads. One designated carer puts me into the walk-in shower on two nights per week and ensures that I am safe during the process. This is followed by the application of an anti-itch ointment to address an ongoing dry scaly skin problem.
An additional service involves lifting high up and/or heavy objects which I am unable to deal with.
Reply from Lyn, Service Director & Registered Manager at E2E Homecare Ltd
Thank you so much for taking the time to provide such a detailed and positive review of E2E Homecare Ltd. We are delighted to hear about your satisfaction with the care and support you receive from…read more
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for E2E Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for E2E Homecare Ltd is calculated as follows: ( (82 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for E2E Homecare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Lyn

Lyn Tendai

Job Title: Service Director & Registered Manager Joined: 2023

Lyn brings over 18 years of invaluable experience as both a learning disability nurse and a social worker. Her extensive career includes working with local authorities across Cumbria, Durham, Sunderland, North Yorkshire, and Bradford, where she has honed her skills and deepened her expertise in the field. Additionally, Lyn is a qualified Best Interests Assessor, further enhancing her ability to support individuals with complex needs.


Since the founding of E2E Homecare, Lyn has applied her vast knowledge and experience to lead the company with excellence. Her dedication and proficiency have been instrumental in establishing and maintaining high standards of service within the Domiciliary and Live-In-Care sector, ensuring that E2E Homecare delivers exceptional care to all its clients.

Lois

Lois Mandofa

Job Title: Quality Assurance Manager Joined: 2023

Lois Mandofa is the Quality Assurance Manager at E2E Homecare Ltd, where she has risen through the ranks thanks to her exceptional knowledge, passion, and unwavering dedication. Known for her keen attention to detail and commitment to excellence, Lois plays a pivotal role in maintaining and enhancing the quality of care that E2E Homecare provides. Her journey within the organisation showcases her hard work and dedication to ensuring that every client receives the highest standard of support and care. Lois’s leadership and commitment continue to be invaluable assets to the E2E Homecare team.

Frequently Asked Questions about E2E Homecare Ltd

What Type of Services does E2E Homecare Ltd offer?

E2E Homecare Ltd offers Home Care.

How many Carers does E2E Homecare Ltd employ?

E2E Homecare Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact E2E Homecare Ltd to verify any information. View our terms and conditions. E2E Homecare Ltd has an Enhanced Service - more info.