Into Care Ltd Reviews (10)
9.6
Into Care Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Into Care Ltd has 10 reviews.
Review from Jan B (Daughter of Client) published on 5 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can not thank the carers at Into Care Ltd enough. They were extremely professional and were so very kind and gentle to my mother who was under palliative care, as well as myself and my family who were also looking after my mum at home 24/7. They visited 3/4 times a day and always smiled and were very
courteous. My mum was extremely anxious about having carers but she really liked each and everyone and was very comfortable around them. When I became a bit out of my depth, the carers noticed and stepped in and found help for me without me even asking for it so they went above and beyond. The team manager was always on the other end of the phone and also stepped in and visited when she knew I was struggling. I can't say enough good things about this company and all of the staff.
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Review from J H (Wife of Client) published on 18 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is a home palliative care patient, and we have four visits a day. The care he has received has been excellent. He has been treated with dignity and respect, and they attend to his care needs as if he were a family member.
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Review from D A (Husband of Client) published on 26 February 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers came in the last 3 weeks of my wife's life. I was happy with how they cared for her. One female who came every day was very good. Although unconscious kept speaking to her to say what she was doing.
Reply from Pamela Kanyangarara, Director at Into Care Ltd
Thank you for allowing our team into your home and for making them feel comfortable. It made all the difference in the way we delivered the care for your loved one. We hope you continue to take each day as it comes.
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Review from Naomi W (Daughter of Client) published on 7 December 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful team. Always a warm welcome with a lovely smile. Nothing is too much trouble. They all feel like a family.
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Review from W B (Client) published on 23 November 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not wish for better treatment and people. I would like you to ring anytime you like.
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Review from Denise P (Wife of Client) published on 21 September 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Well, we couldn’t have been more grateful and happier with the care my husband is receiving. All of our carers are polite, helpful, very friendly and respectful to all of our family. Nothing is too much hassle for them, and they always have a smile whilst being professional too. Thank you to the manager
and the team for everything you do for us as a family.
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Review from Gwynneth G (Niece of Client) published on 15 August 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not be more impressed by the support my aunt received from Into Care Ltd! They were loving, kind, caring and thoughtful - always. They showed great attention to the detail of my aunt's care, including always putting on her her favourite perfume. My aunt enjoyed them coming in and caring for
her. In addition, they were super kind to all my family - we almost considered them family by the time they left! They made my aunt's end of life as 'sweet' as it could be - I miss them.
Reply from Pamela, Director at Into Care Ltd
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! We are so glad you had a positive experience with Into Care Limited.
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Review from T T (Daughter of Client) published on 18 July 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not fault the care that my mother received from her carers. They were very professional and very caring and treated her with dignity.
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Review from G D (Husband of Client) published on 25 May 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
If you look at the ratings I've given it says it all. All you can ask is for them to take good care of the patient. Which they did excellently. I can not recommend them more highly. I am more than happy.
Reply from Pamela Kanyangarara, Director at Into Care Ltd
Thank you for your kind words.
Glad we could be there for you and your family.
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Review from J T (Partner of Client) published on 22 May 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service is excellent. No problems, very helpful and very caring with what they do.
Reply from Pamela Kanyangarara, Director at Into Care Ltd
Thank you!
Always aim to put our clients at the centre of everything we are about.
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Current Review Score: 9.6 (9.600)
Overview of Review Score
The Review Score of 9.6 (9.600) out of 10 for Into Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Into Care Ltd is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Into Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.