Walfinch Reigate & Horsham

Thank you

We contacted and instructed Walfinch to help us care for an elderly friend from April 2025 onwards. Our initial meeting with Walfinch was very encouraging in thier understanding of our concerns and the support needs for our friend. Our friend although quite physically fit has some dementia but wishes to retain her independence which we want to help her keep as long as safely possible. To date we can report that we are very happy with the way the Walfinch care team have built a really good support and friendly relationship with our friend who seems to love the regular visits. This relationship will become increasingly important as the time goes on and her support needs will undoubtedly increase. Well done Walfinch and thankyou.

Thank you

All the carers are delightful and keen to help us with whatever problems we might have. Nothing has been too much trouble, and they have encouraged my husband to do a little exercise when he was happy not to. Their spare time spent cleaning our ancient cottage has been much appreciated too.

We contacted Walfinch (Reigate & Horsham) for our elderly mother through a word-of-mouth recommendation. My mother was recovering from a severe bout of winter flu and she needed some extra help around the house. Walfinch responded immediately to our enquiry and, after two initial meetings to discuss exactly what was required/envisaged to assist her, came up with a suggested weekly visit. This was designed to help my mother get back on her feet again and also to enable her to develop a relationship with a small team of carers who would be able to step up and help in the future, should she ever fall ill again. My mother lives (fiercely!) independently but through the helpful and kind attitude of her Walfinch carer, she positively looks forward to visits. In short, the whole Walfinch team is excellent, from management down, and we would recommend them unreservedly.

2 months later and my husband is much stronger. Our small team of regular carers are friendly and positive and promote independence. I am impressed by their commitment to learning and training We have seen the most senior and the most junior team members working on a wide range of 'problems' from continence to IT for environmental control. Their practical wisdom ensures his comfort and has given us the confidence to care for ourselves between visits.

Not only do they provide me with care. They also help with my rehabilitation. I have no hesitation in recommending them.

My sister has been having regular visits from carers and it has changed our lives that we don’t have to worry about her on a day-to-day basis as we know the carers are keeping an eye on her! They have worked hard on building a relationship with my sister and she looks forward to their visits.

Walfinch (Reigate and Horsham) has provided exemplary and consistently excellent care for my mother. The initial assessment was sensitively handled with a natural human, one-to-one approach and that promise has been followed through week to week, day to day. Their staff are very kind, full of sensitive personality and have become more than carers - always going above and beyond. The company is led very efficiently and attentively and that lead is always available for routine things (eg booking changes) and for pressing, more critical matters - sorted with no fuss. That utterly reliable 24-hour availability and one-to-one service is rare and very valued. I would recommend Walfinch confidently to anyone looking for bespoke, respectful and authentic care. What could be seen as a negative stage of life, is in Walfinch’s hands turned into a real positive.

A very caring company, and a great team, we couldn’t fault the girls who came to support and care for mum. The process of engaging the care, from start to finish was straightforward and the communication is excellent. With a concise invoice system and ease of payment, we felt a weight lifted from our shoulders.

Excellent at all times. Very quick responses. Thoughtful. Considerate. Very helpful. I cannot fault them. In short highly recommend Walfinch.

We contacted Walfinch 4 months ago to see what assistance they could provide for our sister who lives alone with a deteriorating disease. The initial contact with the management was both professional and showed a genuine concern for the well-being of not only our sister but the family members affected by this. We weren’t sure how our sister would respond but they were gentle and reassuring on the first meeting and subsequent meetings so that a trust has been developed in a short time. We are confident that the carers have the experience to continue to care for our sister as the disease develops. Our sister would only respond to caring and compassionate people who she can relate with as well. Involving Walfinch in the life of my sister has been a massive relief for everyone and we are very grateful for them.

At a bewildering time for us as a family, Walfinch have been fabulous care providers for our 90-year-old father. They have been efficient and professional and so kind towards him. They have been quick to build a bond with him and our mother. They always respond if we contact them with no hurdle too tricky for them to assist with and often at short notice. They have helped take some of the load and worry from us as they are always so reassuring.

The Walfinch team have been brilliant. The individual carers are very kind and attentive. The management are very approachable and responsive. The communications and expectations are clear and when issues do arise they are flexible and adaptable at finding solutions.

Professional, friendly, extremely reliable service. Easy to contact, implicitly trustworthy. Always happy to go the extra mile. Extremely responsive to our changing care needs. Would highly recommend it.

The team is very friendly and goes the extra mile to help my mum and engage her in activities where possible. The communication is excellent and always offer advice about the care package options.

During the period covered, most care was provided by one member of staff in particular. I find her excellent in every way. She has a great depth of caring experience which she applies to her work with initiative, compassion, and kindness.

We were recommended to contact Walfinch to provide companionship for my 86-year-old mother a couple of afternoons a week who has recently been diagnosed with dementia. I have nothing but praise for the service they offer - they are very friendly, flexible and reliable and all the carers are lovely - my mum is a different person.

Walfinch is always there for a chat and to resolve any care issues or updates we have. We would definitely recommend Walfinch Home Care for all your care needs.

All carers have been excellent, very attentive and treated my mum with great care and dignity as she recovers from a hip operation. They have been punctual and also worked non-stop in their allocated time. Each has different strengths and I think my mum has appreciated seeing different people for the variety of interaction.