Walfinch Reigate & Horsham

Office 5, 7-11, High Street, Reigate RH2 9AA
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10 26 Reviews
  • Walfinch Reigate & Horsham, Reigate
With a reputation for being reliable and trustworthy, Walfinch Reigate & Horsham is a family owned and run private home care business.

The team are on hand to provide you with personalised hourly home care in your area, as and when you need it.

Each caregiver is DBS checked and are required to complete the in-house training alongside regular additional training courses so they are always developing their skills and knowledge. Subsequently, you can be sure of receiving the highest quality care in Reigate, Crawley, Dorking, Horsham and surrounding areas.

The team provide care for a variety of needs to enable elderly and vulnerable people to continue living independently at home. The aim is to offer care that gives you peace of mind; feeling safe and supported to live life the way you choose.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: from £1550

We would be delighted to support you or your loved ones and welcome the opportunity to do so. Please don’t hesitate to get in touch for a no-obligation conversation.

These prices are only a guideline, please contact Walfinch Reigate & Horsham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Richard Maguire (Owner and Managing Director)

Admission Criteria

  • Learning disabilities

Walfinch Reigate & Horsham Reviews (26)

10

Walfinch Reigate & Horsham has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years.
Over all time Walfinch Reigate & Horsham has 26 reviews.

Overall Experience
  • 26
  • 0
  • 0
  • 0
  • 0
Date Published
  • 26
  • 3
  • 3
  • 21
  • 5
Reviewer Connection to Walfinch Reigate & Horsham
  • 7
  • 4
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from M W (Son of Client) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly but independent father suffered a stroke in April, which left him needing more help at home while he recuperated. I’m glad to say that the owner and his friendly team at Walfinch are providing excellent home support, helping my father get back on his feet, while he continues to live in the
apartment he loves.
We have found Walfinch’s service to be reliable, efficient and professional. My brother and I are kept regularly up to date regarding his health and well-being. My father too is very pleased since he now has a trusted team of carers, who know him well, who can take him shopping, prepare his favourite meals, accompany him to appointments and ensure he takes his prescribed medication. We’re reassured to know that my father is in safe hands!
Reply from Kelly McManus, Registered Manager at Walfinch Reigate & Horsham

Thank you so much for taking the time to leave us a review. It has been our absolute pleasure to provide support, and your feedback means a lot to our team. Many thanks!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Deborah M (Daughter of Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Walfinch Reigate & Horsham enough for the fantastic care they have provided for my father after he fell and broke his arm. Dad is severely visually impaired and was very resistant to accepting outside help. From my first phone call, a particular member of staff gave me reassurance and
confidence that he understood Dad's particular needs and would provide kind, friendly carers who were sensitive to Dad's situation. Walfinch's carers have exceeded our expectations, helping Dad with domestic tasks, as well as providing companionship, home cooking and running errands, all of which enable him to live happily in his own home. I am truly grateful for the service they are providing.
Reply from Kelly McManus, Registered Manager at Walfinch Reigate & Horsham

Thank you so much for taking the time to leave us a review. It has been our absolute pleasure to provide support, and your feedback means a lot to our team. Many thanks!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V L (Daughter of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a company to provide in-home care for my mother we spoke to a number of people before meeting the manager from Walfinch Reigate and Horsham. At the interview, we were immediately struck by his kind, good-humoured and sensitive approach when talking to us about our mother and her needs,
and it quickly became clear that he was motivated by a genuine desire to provide the best possible care for his clients. Since that time he and his team have provided a fantastic service, helping Mum with practical matters such as cleaning the hoover and at the same time giving her invaluable emotional support. She was particularly touched when the carer took the trouble to get a photo of her recently deceased cat framed for her. We are hugely grateful to Wallfinch for providing such outstanding care and can wholeheartedly recommend them.
Reply from Kelly McManus, Registered Manager at Walfinch Reigate & Horsham

Thank you so much for taking the time to leave us a review. It has been our absolute pleasure to provide support, and your feedback means a lot to our team. Many thanks!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P T (Son of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a live-in carer at short notice for my mother and contacted Walfinch as we had already had a good experience with them and they know the local area well. The team were extremely responsive and flexible to our needs and this will be an evolving relationship as my mother's requirements
will no doubt change over time. It is a huge relief to find a company that completely understands our position and we are extremely grateful for the flexibility and sensitivity to the situation. They go the extra mile to match a care plan and the right personnel appropriate to the client. I am looking forward to working with them over the next number of years and could not recommend them more highly.
Reply from Kelly McManus, Registered Manager at Walfinch Reigate & Horsham

Thank you so much for taking the time to leave us a review. It has been our absolute pleasure to provide support, and your feedback means a lot to our team. Many thanks!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joy P (Wife of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication system, well organised and totally reliable. I do not need help on a regular basis but they are extremely flexible in meeting our needs.
The company employ very kind and capable carers who are introduced personally.
I would have no hesitation in recommending them.
Reply from Kelly McManus, Registered Manager at Walfinch Reigate & Horsham

Thank you so much for taking the time to leave us a review. It has been our absolute pleasure to provide support, and your feedback means a lot to our team. Many thanks!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S J (Relative of Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been both grateful and relieved to have Walfinch on board to support my wife’s grandmother with day-to-day tasks. They have drastically improved her emotional well-being and we love to hear stories of what she and her carer have been getting up to - they even got her back into baking which she
used to love but lost her confidence in. Walfinch has been wonderful and reassuring from the moment I made contact and grans carer is the most cheerful, patient and kind individual we ever could have hoped for, an extension of our family. We highly recommend Walfinch.
Reply from Kelly McManus, Registered Manager at Walfinch Reigate & Horsham

Thank you so much for taking the time to leave us a review. It has been our absolute pleasure to provide support, and your feedback means a lot to our team. Many thanks!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Walfinch Reigate & Horsham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Walfinch Reigate & Horsham is calculated as follows: ( (119 Excellents x 5) + (6 Goods x 4) ) ÷ 125 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Reigate & Horsham is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Richard

Richard Maguire

Job Title: Owner & Managing Director Joined: 2022

The Care sector appeared on my radar when my Granddad was diagnosed with Alzheimer’s Disease and wasn’t able to receive care which catered to his specific needs. Microwave meals and no help with household chores meant that if he hadn’t had support from his family, his nutrition would have suffered and companionship and comfort would have been severely lacking. This made me question “How does someone with no family cope?”


I now have an uncle suffering from Motor Neurone Disease, he is fiercely independent and I see first-hand the importance of a service which allows people to maintain as much of their independence for as long as possible.


I have huge respect for the Carer community and when starting this business I set out to become an employer of choice within the sector by rewarding people for their caring nature, loyalty and hard work.


I started my career in Insurance covering both claims and underwriting in the Equine industry. I then moved to London to start a career in Finance covering multiple roles including Sales, Trading, Broking and Project Management for a variety of Asset Classes. Having wanted to leave the Finance industry for the last few years and work for myself, the partnership with Walfinch presented the perfect opportunity to build a Franchise within a rewarding sector whilst utilising and implementing the business experience garnered from multiple industries.


My long-term goal for Walfinch Reigate and Horsham is to create a culture whereby both Clients and Carers are valued members of, not just a team or brand, but a community.


I love animals and have grown up with horses, dogs, cats and more. I have recently added a little French Bulldog, Ralph, to the Walfinch family. I love cooking trying new food and spending time with my family and friends.

Kelly

Kelly McManus

Job Title: Registered Manager Joined: 2023

I have been working in Adult Health & Social care since early 2017 and quickly realised that the care sector was my vocation. I started my career journey as a care assistant, and through further education and good practice, I was first offered a position as a registered manager in 2021. I have managed care home and homecare services, and over the years I have been involved in the care and support of a wide variety of individuals, each with their own unique needs, preferences and goals. I am an advocate of ongoing personal development, and I love a challenge! I have completed NVQ’s up to Level 5, and it is a goal of mine to obtain a master's degree in Health & Social care.


As a Registered Manager, I am responsible for overseeing all aspects of our service in line with CQC regulations, government legislation and our internal policies and procedures.


It can feel overwhelming when the time comes for an individual to consider care for themselves or a loved one and we aim to make this process and adjustment period as easy as possible. I am passionate about making a positive difference in the daily lives of the individuals we care for, as well as supporting their loved ones and extending my advice and empathy to all those involved.


We have established a superb team here at Walfinch Reigate & Horsham. We are mutually invested in our clients, and their wellbeing and enabling them to continue to live safely in their own homes.


I am a Mother to two young children who keep me busy in my free time, and I enjoy losing myself in a good book. As a South-African, I enjoy the warmer weather, the sun and quality time spent with my family and friends.

Lisa

Lisa Holmes

Job Title: Care Coordinator Joined: 2023

Having been in the Care Industry for the past six years, I am delighted to be in a position where I have the opportunity to make a real difference to the lives of individuals who need support in their homes and empower them to remain as independent as possible. I enjoy meeting people, hearing their stories and ensuring the care they receive is person-centred and tailored to their needs.


I am responsible for coordinating the rostering which I love. I have completed my First Aid training, I am a registered 'Dementia Friend' through the Alzheimer's Society and I have completed the Care Certificate.


When time allows I enjoy spending time with my family, walking my two fur babies, my home and travelling.

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