Alina Homecare Maidstone

Unit F4, East Court, Enterprise Road, Maidstone ME15 6JF
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9.4 9 Reviews
  • Alina Homecare Maidstone, Maidstone
Alina Homecare Maidstone is now open and accepting homecare and live-in clients. They are committed to making life easier for people to live with dignity at home. Part of the Alina Homecare group, their services are extensive and include personal care, companionship care, live-in care and respite and dementia care.

Alina provides these services in a personalised way for all clients to fulfil their every care need.

The Registered Manager and whole team prioritise enhancing the quality of life of each client they care for, helping them remain as independent as possible.

Whether someone needs help living in their home to support them or just wants a bit of companionship, Alina Homecare Maidstone provides excellent quality services.

Alina Homecare Maidstone covers Allington, Aylesford, Chatham, East Malling, Langley, Maidstone, Rochester, Strood & West Malling.

In addition, they cover Snodland, Rainham, Sittingbourne & Snodland for clients requiring Live-in homecare services.

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Care Provided

Types of Home Care

  • Live-in Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Jane Shodimu (Branch Manager)

Alina Homecare Maidstone Reviews (9)

9.4

Alina Homecare Maidstone has a Review Score of 9.4 (9.438) out of 10, based on 7 reviews in the last 2 years. Over all time Alina Homecare Maidstone has 9 reviews.

Overall Experience

  • 6
  • 3
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Date Published

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Review from Janine M (Daughter of Client) published on 24 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We can always rely on the Alina carers. They are attentive, hard working, empathetic, always happy to provide the best care possible. Time keeping is good. Carers are professional CQC registered. Office staff take on any concerned and work with the client to provide the best possible service. TheApp
is an excellent way of keeping in touch with the level of carer during each visit. The time recording and invoicing could be better as there is room for improvement however this is being addressed and I am sure it will improve in the coming months.
All in all, I would be happy to recommend purely for peace of mind and professional services to the client at all times.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you for such an honest review, We appreciate your kind words and complimenting our team as a whole, along with acknowledging our Passion in delivering Quality Care. It is so important to us that not only our Client's, but also family and those closest to them feel supported at all times and if we can make life that little bit easier for them, we will endeavour to do so. We find it is important to give all clients and their family members the opportunity to be heard and to provide us with their honest feedback, which is why, as a company we have regular review meetings so we can address any concerns in a responsive way. I am happy that you were given that opportunity and we could work together so improvements could be made. We love supporting your Mother, she is always a delight and we love reading to her! Kind regards,

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Review from David I (Husband of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial home visit assessment by the Alina Manager to discuss home care needs for my wife everything was explained very clearly and I felt at ease straight away. When the home care started the carer arrived on the times arranged and carried out her work in a very professional way. A friendly
person who my wife took a liking to immediately .It has been very difficult at times caring for my wife for 2 & half years who suffers with Vascular Dementia but now that Alina have taken on morning home care it has made so much difference to both our lives. A big thank you to Alina Maidstone

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you so much for your lovely words,Making Life easier for our Client's and all those surrounding them is the very reason we do what we do! We know that by providing 45 minutes care and support on a morning, how it can provide respite and set the day off in good stead. It is lovely to hear that we have managed to make such an impact with you both. Kindest Regards,

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Review from Carol S (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff that care for my Mother have been kind and compassionate, listening carefully and always respectful towards her. She was very nervous about having personal care but all tasks have been carried out with discretion. Two ladies have been particularly sensitive to her needs whether they
be small or of a more complex nature. The efficient service behind the carers is also worthy of praise. Good time keeping, reliability and a willingness to help has been excellent.
Thank you very much.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you for submitting your review. I am delighted to hear that Our Quality of Care has met your expectations and your Mother is happy with the Carers. It is always a pleasure supporting your Mother and great to see how her health and wellbeing has improved. Kind regards,

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Review from Beryl D (Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the help and service of this company.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you so much for your review and for being a long-standing client with us. It pleases us to hear that you are happy with the quality of care and the service you receive weekly. We look forward to continuing with you in 2025. Kind regards.

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Review from Margaret P (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The careers are always polite and kind with my mother and will always do her little jobs to help her around the house and are more than happy to just talk and listen to her. She always looks forward to the visits.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

Thank you for such a wonderful review. We are happy to have your Mother as a client and the staff thoroughly enjoy their time with her. It is lovely to see her independence being promoted and I know she appreciates the staff allowing her to do all she can herself. Kind Regards.

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Review from Christopher W (Husband of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife inconveniently lost her previous carer just over a week before going into booked respite care. Alina Homecare readily agreed to fill the gap despite the possibility that this would not resume when respite care ended.
Support was provided within 24 hours, for which we were extremely grateful.

Reply from Jane Shodimu, Registered Manager at Alina Homecare Maidstone

I am pleased to hear that you were happy with our service at Alina Homecare, it was a pleasure to meet you and your wife and we wish you both all of the best in the future.

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Review from Paul C (Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the excellent care I have received from Alina Homecare over the past three months. The carers have invariably been conscientious, considerate, kind, friendly, caring and concerned for my welfare. They always make sure there is nothing further I need before they leave.
I can thoroughly recommend them to anyone seeking home care.

Reply from Oana Popa, Registered Manager at Alina Homecare Maidstone

Thank you for submitting this wonderful review. I am pleased to hear we have been making life easier. Our promise is that we will continue to do so!

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Review from J F (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All visits have been thoughtful and helpful in doing anything I ask.

Reply from Oana Popa, Registered Manager at Alina Homecare Maidstone

Thank you for your review. We are happy to hear that we can help make life easier.

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Review from K H (Daughter of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Alina Homecare over the last two months to support our elderly mother. She was discharged from a five-week stay in hospital where she had been recovering from a broken pelvis. Her mobility and confidence had both been badly affected and the thought of resuming life at home alone was daunting;
in fact, it would not have been possible without Alina Homecare. From initial phone call enquiries to home visits and assessments and then the ensuing care provided, Alina have been excellent communicators with us (her children) and with Mum herself. They have shown great care and sensitivity regarding her care and offer a flexible package of care that suits Mum very well. They are professional at all times, allowing us to feel confident that Mum is being well looked after and her needs met. We recommend Alina Homecare to others with confidence.

Reply from Oana Popa, Registered Manager at Alina Homecare Maidstone

Thank you for submitting such a lovely review and recommendation. I am pleased your whole family feels we have delivered supportive, sensitive care for your mum and I will share your comments with all of the team.
Thank you.

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Current Review Score: 9.4 (9.438)

Overview of Review Score

The Review Score of 9.4 (9.438) out of 10 for Alina Homecare Maidstone is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Alina Homecare Maidstone is calculated as follows: ( (32 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Maidstone is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Jane

Jane

Job Title: Branch Manager

Joined: 2024

The Maidstone team's key focus is on their delivery of high quality, personalised Home Care to those living in their own homes to promote independence.

Frequently Asked Questions about Alina Homecare Maidstone

What Type of Services does Alina Homecare Maidstone offer?

Alina Homecare Maidstone offers Home Care.

How many Carers does Alina Homecare Maidstone employ?

Alina Homecare Maidstone employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Maidstone to verify any information. View our terms and conditions. Alina Homecare Maidstone has an Enhanced Service - more info.