Eden View Care and Response Services Ltd

Pacific House, Fletcher Way, Parkhouse, Carlisle CA3 0LJ
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9.1 7 Reviews
  • Eden View Care and Response Services Ltd, Carlisle
Eden View Care and Response Services provides individual homecare packages through the local authority and on a private contract where required.

It provides hospital discharge packages to assist with a safe home return.

It offers an in-home alarm service for users' safety within their home, door-sensors, fall pendants, wrist pendants, neck pendants and an emergency toileting service.

A monitor-only service if offered for those who may need daily living assistance or administrative assistance. This service can provide emergency call-outs.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Eden View Home Care services differ depending on the hours of care required per week and the level of care. For accurate pricing on our Home Care services please contact the Service who will be happy to discuss.

Good to Know

Owner

  • Eden View Care Services and Response Ltd

Person in charge

  • Louise Shaw (Registered Manager)

Eden View Care and Response Services Ltd Reviews (7)

9.1

Eden View Care and Response Services Ltd has a Review Score of 9.1 (9.126) out of 10, based on 7 reviews in the last 2 years.
Over all time Eden View Care and Response Services Ltd has 7 reviews.

Overall Experience
  • 6
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  • 1
Date Published
  • 7
  • 1
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  • 7
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Reviewer Connection to Eden View Care and Response Services Ltd
  • 4
  • 2
  • 1
Total of 7, showing 1-7
Review from I W (Son of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
DO NOT USE THIS PROVIDER!
Eden View management do not care. They sent an poorly trained junior member of their team to provide lunch and carry out a list of tasks which should take 30 minutes. The carer spent 12 minutes total, left a meal that was still frozen and did not complete any other tasks.
They still billed for the full time. Were most of the more senior care team do a good job, they are let down by a few carers and a very poor management team.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne C (Daughter of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 3 months in hospital my dad was sent home with an end of life palliative care package arranged by the Cumberland Infirmary. Eden View care services were who they organised it with providing us with a double up visit 4 x a day. The staff and the service provided was truly amazing and my dad was
treated with nothing but care, compassion and dignity. They always arrived with a smile on their faces and were always sympathetic and very caring despite doing a very difficult job. They talked to dad the whole time they were with him, even though by this time he was non responsive and were always looking at ways that they could make his last few days more comfortable. Mum and I are so grateful for everything they did and feel they were also looking after us as well as dad, always making sure we were coping with what was a very sad and difficult time; we simple couldn't have asked for a better all round service.
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Review from C G (Daughter of Client) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eden View care team provided loving, professional care to my dad in the last few weeks of his life. I cannot thank them enough for everything they did from providing basic care, night sitting service and tending to all his needs, always with a cheery smile on their faces. They were trustworthy and reliable,
and it was lovely having them come into our home to help dad. They became good friends to us all.
The overnight care really helped our family, in particular mum, to recharge our batteries at a time when we were running on empty. I write this review as I want to give amazing feedback to all the staff from Eden View who cared for him.
I also write this review for all families in future who find themselves in the position we were in some weeks ago. To those families, I want to let you know that your precious loved ones will be well cared for by this fantastic team.
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Review from Allisson P (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gosh, where do I start. From being delivered my Mum was to commence the process of 'End Of Life'. Absolutely devastating news, Mum was estimated 1-3 days from the end of April 2024, and her wish was to be home.
The care team were amazing they showed care and love, and nothing was ever any trouble
to them.
They lifted my mum's spirits, she laughed with them and looked forward to their visits.
After 9 weeks, my mum passed knowing she was not just loved by family, but a caring compassionate care team.
Cannot thank Eden View enough, for the comfort and at ease of time they gave me, and my family.
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Review from Catherine B (Daughter of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged from the hospital under the care of Eden View. They have accommodated visits to suit her needs. Addressed her health requirements and basically prevented her from going into a nursing home. At 97 years old both my parents are supported appropriately by professional caring staff
at home. Thank you.
Reply from Natasha Searles, Registered Manager at Eden View Care and Response Services Ltd

What lovely feedback, thank you very much. We are pleased we are able to accommodate your parents and support them to continue to live independently in their own home.

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Review from W D (Son of Client) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the care and support that they gave us for our ill mam and family, they came in 4 hours a day to support and care for her and to get us all through our day we all had a laugh with them, we did our very best with mam with the help we had with the carers, my mam loved
them all so thanks again for all their help and support that we got from them, thanks from the family.
Reply from Natasha Searles, Quality and Compliance Manager at Eden View Care and Response Services Ltd

You're very welcome and thank you for your kind words. It was a pleasure to care for your mum.
Best Wishes

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Review from Frances S (Wife of Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came home from hospital on end-of-life care. Unfortunately, it was only just over a day before he passed.
Two staff members in particular treated him with compassion, respect, great communication and dignity.
The whole experience from the assessment to the last call was very professional.
Reply from Natasha Searles, Quality and Compliance Manager at Eden View Care and Response Services Ltd

Thank you very much for taking the time to leave your review, I will pass on your kind words to the team.
Our sincerest condolences for you at this time.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.126)

Overview of Review Score

The Review Score of 9.1 (9.126) out of 10 for Eden View Care and Response Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.526 for Eden View Care and Response Services Ltd is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) + (4 Very Poors x 1) ) ÷ 38 Ratings = 4.526
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden View Care and Response Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

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Louise Shaw

Job Title: Director Joined: 2023

Hi,
I am Louise and I am the proud owner of Eden View Care and Response Service.


I work mostly behind the scenes, closely with the Registered Manager, however, I enjoy getting out and about with the service users, meeting each service user and working with the team in the community.


My goal and aim when starting this company was to provide an outstanding service to our service users allowing each individual to be able to live an independent, high-quality life from the comfort of their own homes.


I have over 20 years of experience managing home services and here at Eden View Care and Response Service we strive to provide outstanding care and response services to all of our service users.

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Mark Hooper

Job Title: Response Service Manager Joined: 2023

Hi There!
I'm Mark and I am the Response Service Manager, I manage the response service and it will usually be me who you see coming to fit the required alarms!
I work within the Head Office in Carlisle but you will often see me out & about, I often take part in the home care service too.


Fun Fact About me: I am Ex-Military and served 24 years, I have completed the London Marathon and used to enjoy taking part in Mountain Biking.

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Sam Small

Job Title: Branch Manager Joined: 2023

Hi All,


I am the Branch Manager at Eden View Care and Response working closely with Louise the Registered Manager / Director.


I am currently working towards Level 5 in Leadership & Management.


My passion is End of Life care ensuring we fulfil clients wishes to remain at home. I work very closely with the local hospitals to ensure a fast transition from hospital to home.


My background has always been in the health and social care sector. I started off at the local hospital as a HealthCare Assistant then moved to be part of the Discharge Team to help with flow in the acute. I then decided to make the move to come to Eden View to use my skills and knowledge in the community.

Frequently Asked Questions about Eden View Care and Response Services Ltd

What Type of Services does Eden View Care and Response Services Ltd offer?

Eden View Care and Response Services Ltd offers Home Care.

How many Carers does Eden View Care and Response Services Ltd employ?

Eden View Care and Response Services Ltd employs 56 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden View Care and Response Services Ltd to verify any information. View our terms and conditions. Eden View Care and Response Services Ltd has an Enhanced Service - more info.