Eden View Care and Response Services Ltd

Eden View management do not care. They sent an poorly trained junior member of their team to provide lunch and carry out a list of tasks which should take 30 minutes. The carer spent 12 minutes total, left a meal that was still frozen and did not complete any other tasks. They still billed for the full time. Were most of the more senior care team do a good job, they are let down by a few carers and a very poor management team.

After 3 months in hospital my dad was sent home with an end of life palliative care package arranged by the Cumberland Infirmary. Eden View care services were who they organised it with providing us with a double up visit 4 x a day. The staff and the service provided was truly amazing and my dad was treated with nothing but care, compassion and dignity. They always arrived with a smile on their faces and were always sympathetic and very caring despite doing a very difficult job. They talked to dad the whole time they were with him, even though by this time he was non responsive and were always looking at ways that they could make his last few days more comfortable. Mum and I are so grateful for everything they did and feel they were also looking after us as well as dad, always making sure we were coping with what was a very sad and difficult time; we simple couldn't have asked for a better all round service.

I also write this review for all families in future who find themselves in the position we were in some weeks ago. To those families, I want to let you know that your precious loved ones will be well cared for by this fantastic team.

Cannot thank Eden View enough, for the comfort and at ease of time they gave me, and my family.

My mum was discharged from the hospital under the care of Eden View. They have accommodated visits to suit her needs. Addressed her health requirements and basically prevented her from going into a nursing home. At 97 years old both my parents are supported appropriately by professional caring staff at home. Thank you.

I cannot thank the staff enough for the care and support that they gave us for our ill mam and family, they came in 4 hours a day to support and care for her and to get us all through our day we all had a laugh with them, we did our very best with mam with the help we had with the carers, my mam loved them all so thanks again for all their help and support that we got from them, thanks from the family.

The whole experience from the assessment to the last call was very professional.