Altair Healthcare

Unit 7, Okehampton Business Centre, Higher Stockley Mead, Okehampton EX20 1FJ
Review Us
9.6 9 Reviews
  • Altair Healthcare, Okehampton
Altair Healthcare gives people the care and support they need in their own home.

Skilled, caring staff offer home care services such as help with getting in and out of bed, washing or getting dressed.

Home care services can also include assistance attending appointments, help with household chores such as shopping, cleaning and preparing meals.
Show Altair Healthcare on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.96 – £27.68
  • Weekly Live-in Care Fees: from £1350

Our fees are charged at a flat rate from Monday to Saturday, with slight changes applying for Sundays and public holidays.

These prices are only a guideline, please contact Altair Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Altair Healthcare Ltd

Person in charge

  • Filis Mubayiwa (Manager)

Altair Healthcare Reviews (9)

9.6

Altair Healthcare has a Review Score of 9.6 (9.606) out of 10, based on 9 reviews in the last 2 years.
Over all time Altair Healthcare has 9 reviews.

Overall Experience
  • 8
  • 1
  • 0
  • 0
  • 0
Date Published
  • 9
  • 4
  • 4
  • 9
  • 0
Reviewer Connection to Altair Healthcare
  • 4
  • 2
  • 2
  • 1
Total of 9, showing 1-9
Review from Joanne C (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Altair provided care for my Mother for 2 years, sending 2 carers 4 times a day. The carers always arrived with a smile on their faces and on time. Never in the 2 years of care provision did they let us down. On the rare occasion they were delayed, they always informed a family member of this.
They
showed compassion and care to my 93y old mother and nothing was too much trouble. Mum was always asking when the "girls" were arriving as she looked forward to seeing them.
Mum has now gone into full time care but due to the carers, that Altair provided, it meant that Mum was able to stay in her own home for another 2 years. For this we thank the carers and company.
Would recommend this company 100%. Thank you Altair.
Reply from Filis Mubayiwa, Manager at Altair Healthcare

Thank you very much for your kind feedback. We are pleased to hear that your mom had a positive experience, and found our support invaluable. It's great to know that our team could provide your mom with consistently good quality care. We wish her all the best in her new residence. Thanks, Joanne.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathy W (Wife of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every pleased with the help I am geting very helpfull and kind
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B H (Daughter of Client) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team are caring and compassionate towards my mum, even when challenging due to Mum's communication difficulties. They are polite and professional in my home, aware that myself and children live here also.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent in every way. They cannot be faulted! Always cheerful and ready to help.
Reply from Filis Mubayiwa, Manager at Altair Healthcare

Thank you for sharing this excellent review! We're glad to hear that you had a positive experience from our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C A (Wife of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, staff wonderful, very caring to my husband and me. Thank you so much.
Reply from Tichaona Mubayiwa, Manager at Altair Healthcare

We appreciate your taking the time to rate us. It's our pleasure to work with you, and we look forward to a continued positive working relationship with you. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Client) assisted by family/friend published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every care worker has been caring, kind and efficient. At every visit, they have been a companion to me whilst working, always laughing and smiling when conversing. They are all gentle when washing and cleaning me. They offer to do cleaning and washing up when required. They are a pleasure to know.
Always on time and courteous.
Reply from Filis Mubayiwa, Manager at Altair Healthcare

We are incredibly grateful that you took the time to leave us this positive review. Working with you is always a pleasure. Thank you, and kind regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jayne D (Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the same two female carers for nearly six months. They are both caring and know how I like things done. I know that they will come in and do what I need doing without fuss or me having to tell them what I need. I enjoy finding out about them and their lives.
Reply from Filis Mubayiwa, Manager at Altair Healthcare

Thank you for choosing us and for the review. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Please feel free to let us know if there are any areas that we can improve on.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I B (Husband of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care from the caring team has been excellent. Having a regular team which my wife has got to know is very important and that has been the case for the last 2 months. The visiting times have been consistent now that a regular pattern has been established.
Reply from Filis Mubayiwa, Manager at Altair Healthcare

Thank you for the 5-star rating. If there's anything we can do to improve our service, please let us know!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol P (Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the two carers who I normally get very kind and caring. We chat and talk about most things.
Reply from Filis Mubayiwa, Manager at Altair Healthcare

We are grateful that you took the time to leave us a review, and would like to thank you very much for it. We sincerely appreciate your feedback and your help in sharing the word about us. We will endeavour to uphold the standards and continue to improve our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Altair Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Altair Healthcare is calculated as follows: ( (37 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 51 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Altair Healthcare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Altair Healthcare

What Type of Services does Altair Healthcare offer?

Altair Healthcare offers Home Care.

How many Carers does Altair Healthcare employ?

Altair Healthcare employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Altair Healthcare to verify any information. View our terms and conditions. Altair Healthcare has an Enhanced Service - more info.