Care Sante Northamptonshire

First Floor, 1 Fernie Road, Market Harborough LE16 7PH
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9.4 5 Reviews
  • Care Sante Northamptonshire, Market Harborough
Care Sante Northamptonshire provides home care services in people's own homes.

Home care services include personal care such as help showering and going to the toilet, assistance attending appointments, help with household tasks, social calls, lunch and tea calls, bed calls, complex care needs and much more.

Home care staff have the correct training that is required and if any additional training that is required then the team will look into to be able to provide the best care.

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Care Provided by Care Sante Northamptonshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Helpers Homecare Ltd - Part of Care Sante Ltd
  • Person in charge
  • Joanne Denman (Manager)

Funding & Fees Guide for Care Sante Northamptonshire

  • Prices

  • For a general breakdown in our areas, our support charges for Northants and Leicester are £26.95 per hour, which divide down equally into shorter durations, if needed. This could be a 45 Minute call at £21.55 and a 30 minute call at £16.17
    There are increased rates for bank holidays, however, this may not be applicable, depending on how much Care you are looking to arrange, and which days you may require the service.

  • The other common additional charges that would possibly need to be factored in are for mileage, should the team need to use their vehicles to complete any tasks away from the home for you/your loved one, transport you/your loved one to access the community using their vehicle, or for any travel/passes, should they need to support any access to the community via bus, taxi, train etc.

Care Sante Northamptonshire Reviews (5)

9.4

Care Sante Northamptonshire has a Review Score of 9.4 (9.362) out of 10, based on 5 reviews in the last 2 years. Over all time Care Sante Northamptonshire has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from Rita P (Daughter of Client) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on the 26th Jan 2025, but I would like to say thank oyu to all the carers that looked after my mum. They looked after my mum and genuinely cared for her. My mum loved all her carers and looked upon them as friends. They would chat to her to keep her company as they showered, made
her cups of tea and lunch and anything she needed. I can't say thank you enough to all of the carers. You are fantastic.

Reply from Joanne Denman, Care Manager at Care Sante Northamptonshire

Thank you we really appreciate you taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Client) assisted by family/friend published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers do not know the word no that are brilant.

Reply from Joanne Denman, Care Manager at Care Sante Northamptonshire

Thank you, we really appreciate you taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S O (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with her care which is the most important thing.
The carers are friendly and approachable and understand Mum's needs.
I am happy to contact managers if I need updates on Mum's care/needs.

Reply from Joanne Denman, Care Manager at Care Sante Northamptonshire

Thank you we really appreciate you taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin W (Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Sante Northamptonshire are excellent service, especially the management.
The management very nice and pleasant to talk to, can't fault the management.
Excellent service and the carers also brilliant and caring, do anything for you. I just can't fault them at all, I would recommend them to them
anytime. Thank you very much.

Reply from Joanne Denman, Care Manager at Care Sante Northamptonshire

Thank you we really appreciate you taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqui C (Sister-in-law of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Santé Northamptonshire helped us adapt when it became obvious that my relative couldn't be left home alone. Initial assessments were made so that all my relatives's needs were met, we felt supported and comfortable with proposed care. To begin with, my relative didn't want carers, however very
soon she looked forward to the visits. Relationships and routines were quickly established because we always knew who was coming and when they would come. When Care Santé first started coming in March 2023, it was to support my relative to access the necessary nutritional supplements as she could no longer eat normally. As time went by, and she developed dementia, my relative needed more and more support and the role of the carers expanded. When my relative was finally admitted to the hospice, we asked Care Santé to continue visiting my relative so that she had familiar faces around her and caring for her at this difficult time. Care Santé were an integral part of my relative's care and I honestly don't know how we would have managed without them. I can't recommend them highly enough.

Reply from Joanne Denman, Care Manager at Care Sante Northamptonshire

Thank you we really appreciate you taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.362)

Overview of Review Score

The Review Score of 9.4 (9.362) out of 10 for Care Sante Northamptonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Care Sante Northamptonshire is calculated as follows: ( (26 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Sante Northamptonshire is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Joanne

Joanne Denman

Job Title: Care Manager

Joined: 2023

Joanne is the heart and soul of Care Sante Northamptonshire. Joanne goes above and beyond in every aspect of her work and can often be found out working in care herself. Joanne upholds a high standard and is passionate about making the business the best it can be. Joanne is incredibly supportive of her staff and service users, ensuring that everyone feels respected and listened too.


Joanne has learnt the company from the ground up. Since 2015, Joanne has been a carer and joined the Care Sante care team in 2023. Her years of experience lead to her quickly becoming a Care Assessor and progressed on to become the Care Manager.
Joanne will endeavour to meet the needs of every individual. She is approachable, kind, compassionate and is a true asset to the team.


Frequently Asked Questions about Care Sante Northamptonshire

What Type of Services does Care Sante Northamptonshire offer?

Care Sante Northamptonshire offers Home Care.

How many Carers does Care Sante Northamptonshire employ?

Care Sante Northamptonshire employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Sante Northamptonshire to verify any information. View our terms and conditions. Care Sante Northamptonshire has a Platinum Service – more info.