ReachOut24 Healthcare Ltd

Churchill Court, 3 Manor Royal, Crawley RH10 9LU
Review Us
9.9 12 Reviews
  • ReachOut24 Healthcare Ltd, Crawley
Based in Crawley, West Sussex, ReachOut24 place quality over value, meaning their services are quality-driven to meet clients’ needs. They recognise the demand for home care services to respond to short-term care, long-term care and support needs, or episodically. Needs might arise due to recuperation from an operation or waiting for alternative living arrangements.
ReachOut24 provides either 30 / 45 minutes or 1-hour home calls or live-in care.

Show ReachOut24 Healthcare Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £25

We provide affordable, cost effective packages that are tailored to your needs. Enquire today!

These prices are only a guideline, please contact ReachOut24 Healthcare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • ReachOut24 Healthcare Ltd

Person in charge

  • Muchaneta Mazikana (Director & Manager)

Admission Criteria

  • None

ReachOut24 Healthcare Ltd Reviews (12)

9.9

ReachOut24 Healthcare Ltd has a Review Score of 9.9 (9.868) out of 10, based on 12 reviews in the last 2 years. Over all time ReachOut24 Healthcare Ltd has 12 reviews.

Overall Experience

  • 10
  • 1
  • 1
  • 0
  • 0

Date Published

12
8
9
12
0

Review from S B (Daughter of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum had advancing dementia and had lots of needs requirements which were met satisfactory , we had some communication issues but worked a joint plan to resolve, we worked together to understand and implement risk measures

Reply from Muchaneta Mazikana, Owner/Manager at ReachOut24 Healthcare Ltd

Many thanks for your review we truly appreciate your feedback. We understand this was one of our most complex cases. As we both acknowledged, your mums dementia had progressed much further than initially thought at the time of her diagnosis.We know how difficult it can be for families to come to terms with the impact dementia has on a loved ones abilities and daily life. Im very proud of the teams efforts in responding to her complex needs working with the council for timely reviews and putting measures in place to help keep her safe at home.Your collaboration with the team, even through the challenges of changing contacts, was invaluable and helped us provide the best care possible. We fully supported the move to a care home, given her condition, and are so pleased to hear she has now settled in well

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Daughter of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were sympathetic, caring and understanding from even before the care began. Cleaning mum' home and sharing videos with us. The team kept us informed and were easy to contact without ever feeling like we were being a nuisance. We were even able to share pictures and details of our visits
too. It made me feel like I wasn't alone and there was other support and understanding there for us as well as mum.
Everyone went above and beyond to make myself and mum feel in safe hands and fully supported.
I'm sad that protocol meant the team cannot continue their support for her at this stage.
I would highly recommend the manager and the entire team.
Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachael H (Daughter of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredible care provider - diligent, compassionate, reliable and understanding, with round the clock communications to family if needed. This agency really goes the extra mile and genuinely cares about the visits. Excellent service and follow up. We are so grateful for all they have done for our
family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie P (Wife of Client) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Reach out 24 team were amazing with my lovely husband. Their patience was unlimited, and the did have some challenging days witth him! My mind was totally put as ease, when I left him with our lovely carer on Thursdays to go to work.
He was cared for and very safe with her.
Thank you girls x
x

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nikki M (Daughter of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from initial enquiry.
Home visit prior to service commencing was thorough and comprehensive.
Carers were kind, empathetic and caring towards my mum.
Used as a bridging service but will definitely return should we need too and definitely recommend to anyone looking for care either
for themselves, friend or relative.


Thank you for the excellent communication and service

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian M (Son of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say the service provided to my Father is & always has been excellent, overall the careers are very polite & engaging with my dad who I'm sure can be a bit trying at times but I know he is very happy with the arrangements you have put in place for him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patrica B (Wife of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with dignity and care. The care is led by him and includes personal care which he needs to ensure he stays well and comfortable. He is happy and feels settled with his main carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen W (Friend of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Service was very good.
They stayed longer than the time they should have to make sure he was safe and comfortable.
They kept in touch with myself and have regular feedback and updates
Highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eva G (Wife of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very reliable support. Special mention able to provide help at very short notice. The staff is all pleasant and friendly. The staff is able to make the client feel comfortable and confident. Good management from the top.
Valuable support is available for the carer also.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda L (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express my immense gratitude to both of the ladies who gave the greatest of care and support to my mother following her recent operation.
She was shown such empathy and understanding at all times.
I know that the exemplary level of care that she received throughout promoted her amazing
recovery, and I really can’t thank you both enough. You epitomise what ‘care’ is all about.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth G (Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daily visits have helped me to regain my confidence after my hip replacement operation. Both carers have shown me such kindness, support and encouragement that, after only six weeks I am able to walk without the aid of either crutches or sticks. Initially, I had twice daily visits because I needed
injections every evening and I could not face giving them to myself but with such uplifting support, energy and patience I soon found that I was able to deal with whatever was required of me, Now I am confident in showering daily, dressing and even completing light housework. I cannot thank this company enough and would highly recommend them to anyone who is in need of help.

Reply from Muchaneta Mazikana, Owner/Manager at ReachOut24 Healthcare Ltd

It was a pleasure supporting you. We are pleased you made such an amazing recovery. You will be missed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia D (Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my visits twice a week to be both uplifting in building my mental and physical confidence and I am so impressed by her energy and non-judgemental approach to supporting me. It is difficult to put into words how much safer she has enabled me to feel and that life can be fun despite its challenges!
Her
adaptability to assist me with showering to taking on basic domestic tasks is exemplary. As is her real interest in me as a person.
I will always recommend this caring and highly professional company to anyone in need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for ReachOut24 Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for ReachOut24 Healthcare Ltd is calculated as follows: ( (60 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 68 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ReachOut24 Healthcare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Muchaneta

Muchaneta Mazikana

Job Title: Registered Manager

Joined: 2024

Academic Qualifications: BSc Honours Degree- Mental Health Nursing (University of Surrey)


A driven and dedicated manager of services with years of clinical experience and expertise, solid leadership skills and excellent service management in healthcare.

Frequently Asked Questions about ReachOut24 Healthcare Ltd

What Type of Services does ReachOut24 Healthcare Ltd offer?

ReachOut24 Healthcare Ltd offers Home Care.

How many Carers does ReachOut24 Healthcare Ltd employ?

ReachOut24 Healthcare Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ReachOut24 Healthcare Ltd to verify any information. View our terms and conditions. ReachOut24 Healthcare Ltd has an Enhanced Service - more info.