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Master Care

129 School Lane, Little Melton, Norwich NR9 3LB
Master Care Logo
Top 20 award
Master Care logo
The manager and his colleagues represent everything that social care should beSteven G(Son of Client/Service User)
Master Care, Norwich
I think these carers are really good. We've had good service from all of themEls D(Daughter of Client/Service User)
Master Care, Norwich
Master Care, Norwich

Master Care offers high quality care and support to people in East Anglia. It is their mission to deliver the best service to their clients.

Every one of their clients and employees is a valued individual. They strive to forge personal relationships with patients, caregivers, and families, bringing them all into their extended family.

Master Care are currently rated Good by the Care Quality Commission (September 2024). They have been inspected by Norfolk County Council and rated Good.

Care Provided by Master Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £22
  • Weekly Live-in Care Fees: from £1,295

We have further discounted rates for first two weeks with guaranteed high quality care, please read about our reviews. Cancel anytime without any additional cost if you are not satisfied with our service.

The price(s) shown are provided by the agency. Contact Master Care for full pricing details and T&Cs.

Contact Master Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Geena George (Manager)

Master Care Reviews (16)

9.7

Master Care has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years. Over all time Master Care has 16 reviews.

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Showing 16 reviews matching selected criteria
Review from Edwin R (Son of Client) published on 28 May 2026 Submitted via Website
Overall Experience

Excellent and reliable home care provider, friendly, approachable and thoroughly professional, my mother has responded well to the care and attention received. Thank you to all at Master Care. Ted.

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Review from Richard P (Husband of Client) published on 22 May 2026 Submitted via Website
Overall Experience
We are very pleased with the care and support service we get from MasterCare. They have been supporting us for several years now. We would highly recommend them and have done to friends. They are always pleasant and friendly , they have become like family. We miss seeing them when they are on a different route.

I don't know how we would manage without them.

Reply from Geena George, RM/ Director at Master Care

Thank you so much for your kind words and continued support. It truly means a lot to all of us at Master Care. We are delighted to hear that you are happy with the care and support provided over the years.

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Review from S L (Daughter of Client) published on 21 May 2026 Submitted via Website
Overall Experience

Very pleased with care , kindness and support given to my mother over the last 8 months Carers arrive on time and complete everything required . They also do any additional household tasks , as time allows .

Reply from Geena George, RM/ Director at Master Care

Thank you so much for the feedback we really appreciate you taking the time to share it.

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Review from I F (Son of Client) published on 21 May 2026 Submitted via Website
Overall Experience

The whole experience from initial visit through to the daily care for my mother has been a seemless professional and exceedingly friendly experience providing everything that my mother requires and the flexibility to adapt to any changes and requirements we may have..all the staff the carers and office staff have been so courteous and helpful that I couldn't recommend the whole company enough for what they are doing and look forward to continuing our ongoing relationship.

Reply from Geena George, RM/ Director at Master Care

Thank you so much for the feedback - we really appreciate you taking the time to share it.

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Review from Sarah J (Daughter of Client) published on 13 May 2026 Submitted via Website
Overall Experience
My mum has been cared for by MasterCare. Since November 2025.

They take great care of my mum and always make sure she is clean and feed. I'm am very grateful the care that they provide and truly believe without them my mum would no longer be with us. They have a great team of care givers

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Review from S S (Daughter of Client) published on 27 April 2026 Submitted via Website
Overall Experience

The care and support that Mastercare provided for my father as he approached end of life and then subsequently passed away was exemplary. The agency was kind, dedicated, responsive, flexible, adaptable and was always respectful of his needs and wants. They went over and above Providing help for things like picking up prescriptions, calling GP if Dad deteriorated, putting the bin out and tending to his every need. As a private and dignified man, my father found it hard to accept care and support but their way of always maintaining dignity and privacy during Their care was superb. Their app was detailed and comprehensive which provided peace of mind for relatives far away. An excellent organisation. We could not have had better day and night care - it was incredible. Thank you.

Reply from Geena George, RM/ Director at Master Care
Hi S S
Thank you so much for your kind and thoughtful message.t has been a privilege to support him, and we are pleased we were able to help maintain his dignity, comfort, and wishes throughout.
Thank you again for taking the time to share your feedback.
Kind regards,
Geena

Mastercare

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Review from Dinah D (Wife of Client) published on 10 September 2025 Submitted via Website
Overall Experience

The team have looked after my husband for sometime, we cannot thank them enough for their care, empathy, professionalism, respect and consideration at all times to both of us, we are so grateful, they became like family to us

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Review from Els D (Daughter of Client) published on 18 September 2024 Submitted via Website
Overall Experience

I think these carers are really good. We've had good service from all of them! They come fairly promptly at the times agreed, they have also been very accommodating for our requirements, including some early morning times!

Reply from Geena George, RM/ Director at Master Care

Thank you so much for the kind words which help us to improve.

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Review from Andrew K (Partner of Client) published on 17 September 2024 Submitted via Website
Overall Experience
A friendly and thorough service, caring with concern and dignity. The carer always arrives with a smile, no matter how early in the morning and nothing is too much trouble. The carer is a pleasure to have as a carer.

Highly recommended.

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Review from Melonie B (Daughter of Client) published on 4 September 2024 Submitted via Website
Overall Experience

Excellent care, so kind and attentive, so happy for you to be looking after my mum. I feel like have such good support and it has taken a weight off my mind. My mum is also comfortable with the carers which makes us both happy, I cannot recommend them enough.

Reply from Geena George, RM/ Director at Master Care

Thank you so much for your feedback this helps us to grow and improve.

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Review from Cheryl H (Daughter of Client) published on 14 June 2024 Submitted via Website
Overall Experience

Our carer was exemplary. She worked to a very high standard in every respect. The kindness, care, compassion and support she showed for our entire family was priceless. She went above and beyond our expectations. We could not have managed this devastating time without her.

Reply from Geena George, RM/ Director at Master Care

Thank you so much Cheryl for your kind words. We really appreciate your feedback.

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Review from Simon B (Son of Client) published on 15 May 2024 Submitted via Website
Overall Experience

Master Care provide fast-track care to my mother who was discharged from the hospital on 26/04 with cancer which was palliative. They provided care four times a day until she died. The carers were professional, kind, caring and polite. Gentle, considerate and were a great support to her and the family. The manager was also very supportive and helpful. Available and informative. My mother developed a wonderful relationship with her carers and was looked after perfectly. Thank you.

Reply from Geena George, RM/ Director at Master Care

Thank you so much for these kind words. It was indeed our privilege to look after your mother.

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Review from Michelle D (Daughter of Client) published on 19 December 2023 Submitted via Website
Overall Experience

I am very happy with the care which is being provided for my stepfather. It has taken so much worry off my shoulders, knowing that he is in good hands. My stepfather has also got a really good relationship with his carer, and I can tell that he likes and trusts him.

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Review from Steven G (Son of Client) published on 18 December 2023 Submitted via Website
Overall Experience
One particular staff member and his colleagues represent everything that social care should be. Professional. Compassionate. Human. Communicative. Caring. Effective.
I am both grateful for the quality of care of my father - and very impressed by it.

He is that rare thing - a genuine role model.

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Review from Karen H (Aunt of Client) published on 18 December 2023 Submitted via Website
Overall Experience

I am very pleased with the service. The carer is very friendly and treats my nephew with care, he spends time talking as he is doing his job. He is always on time and asks if he needs anything before he goes. I would highly recommend.

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Review from Michael B (Client / Service User) published on 25 July 2023 Submitted via Website
Overall Experience

I first approached Master Care when my wife came out of hospital and was unable to give me the help I needed with showering, dressing etc. following a stoke. What began as a temporary arrangement for one hour each morning has been so good that we would now find it difficult to manage without the carer. He is always punctual and efficient. He always has a smile and nothing is too much trouble. The manager has been really helpful whenever we have had a query. We recommend this very genuine company.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 July 2024
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Master Care.

Awards / Recognitions (1)

  • Recipient: Master CareDate: Friday 30 May 2025

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Master Care

How many Carers does Master Care employ?

Master Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Master Care to verify any information. View our terms and conditions. Master Care has an Enhanced Service - more info.