The manager and his colleagues represent everything that social care should beSteven G(Son of Client/Service User)

I think these carers are really good. We've had good service from all of themEls D(Daughter of Client/Service User)


The manager and his colleagues represent everything that social care should beSteven G(Son of Client/Service User)

I think these carers are really good. We've had good service from all of themEls D(Daughter of Client/Service User)


Master Care offers high quality care and support to people in East Anglia. It is their mission to deliver the best service to their clients.
Every one of their clients and employees is a valued individual. They strive to forge personal relationships with patients, caregivers, and families, bringing them all into their extended family.
Master Care are currently rated Good by the Care Quality Commission (September 2024). They have been inspected by Norfolk County Council and rated Good.
Care Provided by Master Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 45 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £22
- Weekly Live-in Care Fees: from £1,295
We have further discounted rates for first two weeks with guaranteed high quality care, please read about our reviews. Cancel anytime without any additional cost if you are not satisfied with our service.
Contact Master Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Master Care Ltd
- Private Owned
Person in charge
- Geena George (Manager)
Master Care Reviews (16)
Master Care has a Review Score of 9.7 (9.742) out of 10, based on 11 reviews in the last 2 years.
Over all time Master Care has 16 reviews.
Excellent and reliable home care provider, friendly, approachable and thoroughly professional, my mother has responded well to the care and attention received. Thank you to all at Master Care. Ted.
I don't know how we would manage without them.
Thank you so much for your kind words and continued support. It truly means a lot to all of us at Master Care. We are delighted to hear that you are happy with the care and support provided over the years.
Very pleased with care , kindness and support given to my mother over the last 8 months Carers arrive on time and complete everything required . They also do any additional household tasks , as time allows .
Thank you so much for the feedback we really appreciate you taking the time to share it.
The whole experience from initial visit through to the daily care for my mother has been a seemless professional and exceedingly friendly experience providing everything that my mother requires and the flexibility to adapt to any changes and requirements we may have..all the staff the carers and office staff have been so courteous and helpful that I couldn't recommend the whole company enough for what they are doing and look forward to continuing our ongoing relationship.
Thank you so much for the feedback - we really appreciate you taking the time to share it.
They take great care of my mum and always make sure she is clean and feed. I'm am very grateful the care that they provide and truly believe without them my mum would no longer be with us. They have a great team of care givers
The care and support that Mastercare provided for my father as he approached end of life and then subsequently passed away was exemplary. The agency was kind, dedicated, responsive, flexible, adaptable and was always respectful of his needs and wants. They went over and above Providing help for things like picking up prescriptions, calling GP if Dad deteriorated, putting the bin out and tending to his every need. As a private and dignified man, my father found it hard to accept care and support but their way of always maintaining dignity and privacy during Their care was superb. Their app was detailed and comprehensive which provided peace of mind for relatives far away. An excellent organisation. We could not have had better day and night care - it was incredible. Thank you.
Thank you so much for your kind and thoughtful message.t has been a privilege to support him, and we are pleased we were able to help maintain his dignity, comfort, and wishes throughout.
Thank you again for taking the time to share your feedback.
Kind regards,
Geena
Mastercare
The team have looked after my husband for sometime, we cannot thank them enough for their care, empathy, professionalism, respect and consideration at all times to both of us, we are so grateful, they became like family to us
I think these carers are really good. We've had good service from all of them! They come fairly promptly at the times agreed, they have also been very accommodating for our requirements, including some early morning times!
Thank you so much for the kind words which help us to improve.
Highly recommended.
Excellent care, so kind and attentive, so happy for you to be looking after my mum. I feel like have such good support and it has taken a weight off my mind. My mum is also comfortable with the carers which makes us both happy, I cannot recommend them enough.
Thank you so much for your feedback this helps us to grow and improve.
Our carer was exemplary. She worked to a very high standard in every respect. The kindness, care, compassion and support she showed for our entire family was priceless. She went above and beyond our expectations. We could not have managed this devastating time without her.
Thank you so much Cheryl for your kind words. We really appreciate your feedback.
Master Care provide fast-track care to my mother who was discharged from the hospital on 26/04 with cancer which was palliative. They provided care four times a day until she died. The carers were professional, kind, caring and polite. Gentle, considerate and were a great support to her and the family. The manager was also very supportive and helpful. Available and informative. My mother developed a wonderful relationship with her carers and was looked after perfectly. Thank you.
Thank you so much for these kind words. It was indeed our privilege to look after your mother.
I am very happy with the care which is being provided for my stepfather. It has taken so much worry off my shoulders, knowing that he is in good hands. My stepfather has also got a really good relationship with his carer, and I can tell that he likes and trusts him.
I am both grateful for the quality of care of my father - and very impressed by it.
He is that rare thing - a genuine role model.
I am very pleased with the service. The carer is very friendly and treats my nephew with care, he spends time talking as he is doing his job. He is always on time and asks if he needs anything before he goes. I would highly recommend.
I first approached Master Care when my wife came out of hospital and was unable to give me the help I needed with showering, dressing etc. following a stoke. What began as a temporary arrangement for one hour each morning has been so good that we would now find it difficult to manage without the carer. He is always punctual and efficient. He always has a smile and nothing is too much trouble. The manager has been really helpful whenever we have had a query. We recommend this very genuine company.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Master Care.
Awards / Recognitions (1)
- Recipient: Master CareDate: Friday 30 May 2025
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Master Care
How many Carers does Master Care employ?
Master Care employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Master Care to verify any information. View our terms and conditions. Master Care has an Enhanced Service - more info.