Master Care

129 School Lane, Little Melton, Norwich NR9 3LB
Review Us
Top 20 award
9.9 10 Reviews
Master Care offers high quality care and support to people in East Anglia. It is their mission to deliver the best service to their clients.

Every one of their clients and employees is a valued individual. They strive to forge personal relationships with patients, caregivers, and families, bringing them all into their extended family.

Master Care are currently rated Good by the Care Quality Commission (September 2024). They have been inspected by Norfolk County Council and rated Good.
... Read more
Show Master Care on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22

We have further discounted rates for first two weeks with guaranteed high quality care, please read about our reviews. Cancel anytime without any additional cost if you are not satisfied with our service.

These prices are only a guideline, please contact Master Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Geena George (Manager)

Master Care Reviews (10)

9.9

Master Care has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Master Care has 10 reviews.

Overall Experience

  • 10
  • 0
  • 0
  • 0
  • 0

Date Published

10
1
4
9
1

Review from R P (Husband of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend MasterCare and their staff, they are very helpful, caring individuals, we wouldn't change them for the world!!!
We wouldn't know how we would manage without them.
We have had other care providers before but none so good as MasterCare!!!!
They have become almost like family.

Reply from Geena George, RM/ Director at Master Care

Thank you so much. That is very kind of you. You both are like our family and it is our pleasure to look after your wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Els D (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think these carers are really good. We've had good service from all of them! They come fairly promptly at the times agreed, they have also been very accommodating for our requirements, including some early morning times!

Reply from Geena George, RM/ Director at Master Care

Thank you so much for the kind words which help us to improve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew K (Partner of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and thorough service, caring with concern and dignity. The carer always arrives with a smile, no matter how early in the morning and nothing is too much trouble. The carer is a pleasure to have as a carer.
Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melonie B (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, so kind and attentive, so happy for you to be looking after my mum. I feel like have such good support and it has taken a weight off my mind. My mum is also comfortable with the carers which makes us both happy, I cannot recommend them enough.

Reply from Geena George, RM/ Director at Master Care

Thank you so much for your feedback this helps us to grow and improve.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cheryl H (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was exemplary. She worked to a very high standard in every respect. The kindness, care, compassion and support she showed for our entire family was priceless. She went above and beyond our expectations. We could not have managed this devastating time without her.

Reply from Geena George, RM/ Director at Master Care

Thank you so much Cheryl for your kind words. We really appreciate your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon B (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Master Care provide fast-track care to my mother who was discharged from the hospital on 26/04 with cancer which was palliative. They provided care four times a day until she died. The carers were professional, kind, caring and polite. Gentle, considerate and were a great support to her and the family.
The manager was also very supportive and helpful. Available and informative. My mother developed a wonderful relationship with her carers and was looked after perfectly. Thank you.

Reply from Geena George, RM/ Director at Master Care

Thank you so much for these kind words. It was indeed our privilege to look after your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle D (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care which is being provided for my stepfather. It has taken so much worry off my shoulders, knowing that he is in good hands. My stepfather has also got a really good relationship with his carer, and I can tell that he likes and trusts him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen H (Aunt of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service. The carer is very friendly and treats my nephew with care, he spends time talking as he is doing his job. He is always on time and asks if he needs anything before he goes. I would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steven G (Son of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One particular staff member and his colleagues represent everything that social care should be. Professional. Compassionate. Human. Communicative. Caring. Effective.
I am both grateful for the quality of care of my father - and very impressed by it.
He is that rare thing - a genuine role model.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first approached Master Care when my wife came out of hospital and was unable to give me the help I needed with showering, dressing etc. following a stoke. What began as a temporary arrangement for one hour each morning has been so good that we would now find it difficult to manage without the carer.
He is always punctual and efficient. He always has a smile and nothing is too much trouble. The manager has been really helpful whenever we have had a query. We recommend this very genuine company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Master Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Master Care is calculated as follows: ( (49 Excellents x 5) ) ÷ 49 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Master Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Top 20 Home Care Providers East of England 2025

Recipient: Master Care

Date: Friday 30 May 2025 More details

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Master Care

What Type of Services does Master Care offer?

Master Care offers Home Care.

How many Carers does Master Care employ?

Master Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Master Care to verify any information. View our terms and conditions. Master Care has an Enhanced Service - more info.