Bluebird Care Stockton & Hartlepool

Suite 21, Durham & Tees Valley Business Ctr, Orde Wingate Way, Stockton-on-Tees TS19 0GA
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9.8 13 Reviews
  • Bluebird Care Stockton & Hartlepool, Stockton-on-Tees
Bluebird Care Stockton and Hartlepool is a renowned home care agency that provides exceptional services to individuals in need of support in the Stockton and Hartlepool areas. They have built a strong reputation for their commitment to delivering high-quality care that promotes independence, dignity and well-being.

The agency offers a wide range of care services tailored to meet the unique needs of their service users. They provide personal care assistance, which includes help with bathing, dressing, grooming and medication management. Additionally, they offer support with household tasks such as meal preparation, light housekeeping and laundry. The agency also caters to individuals requiring more specialised care, such as those with dementia, physical disabilities or learning difficulties.

Bluebird Care Stockton and Hartlepool takes great pride in their person-centred approach to care. They understand that each individual has unique preferences, routines and requirements, and they strive to develop personalised care plans that reflect these needs. The agency's dedicated team of care professionals work closely with service users and their families to ensure that the care provided aligns with their wishes and promotes their overall well-being.

The quality of care delivered by Bluebird Care Stockton and Hartlepool is of paramount importance to them. They have rigorous recruitment processes in place to ensure that only highly skilled and compassionate staff members are selected. Their care team consists of qualified carers who undergo regular training and development to enhance their knowledge and expertise. This ensures that service users receive care from competent professionals who are up to date with the latest best practices in the industry.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Pricing varies with care needs, we offer care visits starting from 30 mins


Contact us to discuss your care needs, and we can give you further information.

Good to Know

Group/Owner

Person in charge

  • Mohammed Waqas (Registered Care Manager)

Bluebird Care Stockton & Hartlepool Reviews (13)

9.8

Bluebird Care Stockton & Hartlepool has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years.
Over all time Bluebird Care Stockton & Hartlepool has 13 reviews.

Overall Experience
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Date Published
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  • 12
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Reviewer Connection to Bluebird Care Stockton & Hartlepool
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Total of 13, showing 1-13
Review from Michael B (Son of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff who visit my mother are thorough and caring. There are only 3 or 4 different members of staff who visit so this enables my mother to build a good rapport and become familar with them ratther than having lots of different faces. We have had no problems whatsoever in the 3 months since
we began using Bluebird, and i am confident this will continue.
Communication with the management team is good and they have proved to be flexible. The on line facility is excellent and is updated after every visit to provide peace of mind.
Would definitely recommend on evidence so far.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool

Thank you -it's a pleasure working with your mum, we truly enjoy supporting her.

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Review from S K (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has received has been exemplary. The carers have provided consistent care over a very difficult period of time for both me and my mother. They are always so genuinely empathetic to the position we are in and take care to show up in the little ways. One of the carers even takes the
initiative to come up with innovative solutions to my mother's memory loss problems and truly, they have been such a blessing in this time.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool

Thank you for your kind words, we will strive to provide excellent service to your mum.

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Review from M H (Sister-in-law of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We arranged for Bluebird carers to look after our sister-in-law on a 1 hr daily basis as a companion visit and her carer has been helpful especially by checking her oxygen tank every day and leaving snacks for her lunch. The lady who comes is a very pleasant young lady and is well-liked by her clients.
Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool

Thank you for your review, we are glad to know things are going well.

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Review from I T (Son of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team provide some stability to my mother, who has dementia, so this is very important to her. The carers are very conscious and caring and also have a lot of empathy, which goes a long way.
The management is very accommodating always managing to work around my mother's needs they are also
very informative keeping me up to date on any changes.
Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool

Thank you for your positive review; we are delighted to be caring for your mother and so pleased to hear you're happy with the care she receives.

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Review from S R (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are lovely. Very professional. If Mam ask them for anything they will do it for her. They make sure her medication is done every day they always have a laugh with her, which is good because she is housebound and it cheers her up.
Her personal hygiene is always taken care of the girls
just give 100%.
Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool

Thank you for your positive review. I am pleased your mother feels she is cared for to a high standard and has a good relationship with her carers. Thank you for taking the time to leave a review.

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Review from Helen T (Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first contacted Bluebird after damaging my foot, which led to difficulties with showering, cooking and cleaning. My care assistant helped a lot during this period. Once my foot had healed we maintained a great working relationship, helping with all tasks in a timely manner. I would definitely recommend
Bluebird to other would-be clients.
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Review from Steven C (Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird provided home support in the morning for our mother caring for father who has dementia and cancer. The Management Team are friendly, flexible and professional and were an enormous and essential support to us in the difficult circumstances we found ourselves. Father is no longer at home but
I would not hesitate to recommend them or employ them again if needed.
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Review from Karen B (Partner of Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no problem with Bluebird, the care we have is brilliant. The carers are very friendly, they know what they have to do. They take real care of my partner. I have no worries at all. They are brilliant carers.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool

Thanks for your kind words, we love working with you and your family.

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Review from E M (Client) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team worked with me to help set up my broadband, sort out phone bills and combat any admin that has been building up. The ongoing and accessible contact is really helpful and open, being able to message and contact whenever I need or want to discuss anything that I may be experiencing or need to
sort. They're really considerate and understanding which means it's easier to co-ordinate. They coordinate the clients based on what will best suit everyone and tailor to who and how people are.
Assisting me in a positive direction with things that I need help with whilst respecting and understanding my level of independence. Understanding where there needs to be assistance and prompting. My support worker has been very involved and has been attending meetings around my care, being involved and centric in seeing how best to deliver my care, focusing on goals and helping you meet them. Recognising what the issues are and resolving them where possible.
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Review from Lynn A (Daughter of Client) published on 19 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my dad's first experience of having home care and he is very happy with the care staff and their level of training to support him in a respectful way whilst maintaining dignity and being well-informed about unique individual plans, reporting procedures and boundaries surrounding client/carer
roles.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool

Thank you for your kind words, we love working with you and your dad.

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Review from Rebecca R (Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are really good, very professional, kind, compassionate and very thorough. They always listen carefully when I explain to them new things about my care and nothing ever seems too much. They are always eager to help with anything that I have trouble with and are friendly with me and my family,
which makes it much more comfortable for me. I have always had trouble with asking for and accepting help however with their patience and understanding, I'm finally starting to let them help me out not only personally but also around the house and have even started asking them myself!
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Review from C S (Daughter of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a month into care with Bluebird. From the first meeting, I felt confident with this company. Always swift to respond to messages, which enforces that confidence, and visit notes mean we can check on what's happening practically in real-time. The staff listened to our specific needs and concerns
and have implemented them to our satisfaction.
I would definitely be confident in recommending Bluebird.
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Review from Alison H (Wife of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been receiving care from this care agency for only just over two months but we are delighted with the whole situation. The staff are extremely caring and attentive as well as being very friendly. They always arrive on time and are well organised. I would definitely recommend Bluebird
Care Stockton & Hartlepool to anyone thinking about care for themselves and others.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool

Thank you for your review, we really appreciate your kind words.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Bluebird Care Stockton & Hartlepool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Bluebird Care Stockton & Hartlepool is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) ) ÷ 70 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stockton & Hartlepool is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Hadia

Hadia Malik

Job Title: Director Joined: 2022

I am currently the Director of Bluebird Care Stockton and Hartlepool, where I am dedicated to providing high-quality care to those in need, particularly in a domiciliary care setting. My extensive experience in the healthcare industry has allowed me to develop a deep understanding of the importance of personalised care for clients. My primary objective is to ensure that every individual receives the care and support they need to maintain their independence and quality of life.


Before my current role, I worked as an optometrist, where I gained valuable experience in delivering patient-centred care. My time in this role has equipped me with the necessary skills to build strong relationships with clients, ensuring that they feel heard and understood.


As the Director of Bluebird Care Stockton and Hartlepool, I oversee a team of dedicated care professionals who share my commitment to delivering exceptional care. Together, we provide a comprehensive range of services, from companionship and personal care to specialised support for those with complex needs.


Given my wealth of experience and unwavering dedication to providing outstanding care, I am a valuable asset to the healthcare community. My passion for improving the lives of those in my care has made me a respected leader and a role model for others in the industry.

Mohammed

Mohammed Waqas

Job Title: Registered Care Manager Joined: 2023

Allow me to introduce myself as a registered Care Manager for Bluebird Care Stockton and Hartlepool. I have a diverse professional background and a strong commitment to providing exceptional care. With extensive experience in both the Prison Service and the care industry, I bring a unique perspective and a wealth of skills to my role.


I hold a degree in education and have worked as a former Prison Officer, gaining invaluable experience in rehabilitation and ACCT (Assessment, Care in Custody, and Teamwork) assessment training. This background has equipped me with a deep understanding of individual needs and the ability to develop effective systems and procedures to enhance the quality of care provided.


In addition to my experience in the Prison Service, I have also worked extensively in the care industry. I have firsthand knowledge of providing compassionate and person-centred care, ensuring the well-being and dignity of those in vulnerable situations. My industry experience has honed my ability to connect with individuals from diverse backgrounds, building strong relationships based on trust and empathy.


As a registered Care Manager, I am passionate about motivating others and inspiring personal growth and development. I firmly believe in an inclusive approach that uplifts all individuals, particularly those who are most vulnerable. My exceptional communication skills enable me to effectively convey my dedication to personal objectives and drive positive change.


I am known for my creative and proactive thinking, always seeking innovative methods to achieve goals and objectives. I take pride in nurturing talent and helping individuals acknowledge and unleash their full potential. With my combined experiences, I bring a unique skill set and a compassionate approach to the role of a registered Care Manager

Frequently Asked Questions about Bluebird Care Stockton & Hartlepool

What Type of Services does Bluebird Care Stockton & Hartlepool offer?

Bluebird Care Stockton & Hartlepool offers Home Care.

How many Carers does Bluebird Care Stockton & Hartlepool employ?

Bluebird Care Stockton & Hartlepool employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stockton & Hartlepool to verify any information. View our terms and conditions. Bluebird Care Stockton & Hartlepool has an Enhanced Service - more info.