Bluebird Care Stockton and Hartlepool is a renowned home care agency that provides exceptional services to individuals in need of support in the Stockton and Hartlepool areas. They have built a strong reputation for their commitment to delivering high-quality care that promotes independence, dignity and well-being.
The agency offers a wide range of care services tailored to meet the unique needs of their service users. They provide personal care assistance, which...
Bluebird Care Stockton and Hartlepool is a renowned home care agency that provides exceptional services to individuals in need of support in the Stockton and Hartlepool areas. They have built a strong reputation for their commitment to delivering high-quality care that promotes independence, dignity and well-being.
The agency offers a wide range of care services tailored to meet the unique needs of their service users. They provide personal care assistance, which includes help with bathing, dressing, grooming and medication management. Additionally, they offer support with household tasks such as meal preparation, light housekeeping and laundry. The agency also caters to individuals requiring more specialised care, such as those with dementia, physical disabilities or learning difficulties.
Bluebird Care Stockton and Hartlepool takes great pride in their person-centred approach to care. They understand that each individual has unique preferences, routines and requirements, and they strive to develop personalised care plans that reflect these needs. The agency's dedicated team of care professionals work closely with service users and their families to ensure that the care provided aligns with their wishes and promotes their overall well-being.
The quality of care delivered by Bluebird Care Stockton and Hartlepool is of paramount importance to them. They have rigorous recruitment processes in place to ensure that only highly skilled and compassionate staff members are selected. Their care team consists of qualified carers who undergo regular training and development to enhance their knowledge and expertise. This ensures that service users receive care from competent professionals who are up to date with the latest best practices in the industry.
Care Provided by Bluebird Care Stockton & Hartlepool
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Medication Assistance (Oral)
Companionship
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Pricing varies with care needs, we offer care visits starting from 30 mins
Contact us to discuss your care needs, and we can give you further information.
Contact Bluebird Care Stockton & Hartlepool to get a personalised quote:
Bluebird Care Stockton & Hartlepool has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Bluebird Care Stockton & Hartlepool has 14 reviews.
Reviewer Connection to Bluebird Care Stockton & Hartlepool
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Showing 14 reviews matching selected criteria
Review from A M (Son of Client) published on 24 June 2026 Submitted via Website•
Overall Experience
Professional and attentive, always meeting my father's needs. Management is easy to reach, and the staff are knowledgeable, caring, reliable, and consistently punctual with every visit and support. Ok
Professional and attentive, always meeting my father's needs. Management is easy to reach, and the staff are knowledgeable, caring, reliable, and consistently punctual with every visit and support. Ok
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Review from Michael B (Son of Client) published on 27 June 2025 Submitted via Website•
Overall Experience
All the staff who visit my mother are thorough and caring. There are only 3 or 4 different members of staff who visit so this enables my mother to build a good rapport and become familar with them ratther than having lots of different faces. We have had no problems whatsoever in the 3 months...
All the staff who visit my mother are thorough and caring. There are only 3 or 4 different members of staff who visit so this enables my mother to build a good rapport and become familar with them ratther than having lots of different faces. We have had no problems whatsoever in the 3 months since we began using Bluebird, and i am confident this will continue. Communication with the management team is good and they have proved to be flexible. The on line facility is excellent and is updated after every visit to provide peace of mind.
Would definitely recommend on evidence so far.
↩Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
Thank you -it's a pleasure working with your mum, we truly enjoy supporting her.
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Review from S K (Daughter of Client) published on 31 May 2024 Submitted via Website•
Overall Experience
The care my mother has received has been exemplary. The carers have provided consistent care over a very difficult period of time for both me and my mother. They are always so genuinely empathetic to the position we are in and take care to show up in the little ways. One of the carers even takes...
The care my mother has received has been exemplary. The carers have provided consistent care over a very difficult period of time for both me and my mother. They are always so genuinely empathetic to the position we are in and take care to show up in the little ways. One of the carers even takes the initiative to come up with innovative solutions to my mother's memory loss problems and truly, they have been such a blessing in this time.
↩Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
Thank you for your kind words, we will strive to provide excellent service to your mum.
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Review from M H (Sister-in-law of Client) published on 20 May 2024 Submitted via Website•
Overall Experience
We arranged for Bluebird carers to look after our sister-in-law on a 1 hr daily basis as a companion visit and her carer has been helpful especially by checking her oxygen tank every day and leaving snacks for her lunch. The lady who comes is a very pleasant young lady and is well-liked by her...
We arranged for Bluebird carers to look after our sister-in-law on a 1 hr daily basis as a companion visit and her carer has been helpful especially by checking her oxygen tank every day and leaving snacks for her lunch. The lady who comes is a very pleasant young lady and is well-liked by her clients.
↩Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool
Thank you for your review, we are glad to know things are going well.
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Review from I T (Son of Client) published on 16 May 2024 Submitted via Website•
Overall Experience
The care team provide some stability to my mother, who has dementia, so this is very important to her. The carers are very conscious and caring and also have a lot of empathy, which goes a long way.
The management is very accommodating always managing to work around my mother's needs they are...
The care team provide some stability to my mother, who has dementia, so this is very important to her. The carers are very conscious and caring and also have a lot of empathy, which goes a long way.
The management is very accommodating always managing to work around my mother's needs they are also very informative keeping me up to date on any changes.
↩Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool
Thank you for your positive review; we are delighted to be caring for your mother and so pleased to hear you're happy with the care she receives.
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Review from S R (Daughter of Client) published on 16 May 2024 Submitted via Website•
Overall Experience
All the staff are lovely. Very professional. If Mam ask them for anything they will do it for her. They make sure her medication is done every day they always have a laugh with her, which is good because she is housebound and it cheers her up.
Her personal hygiene is always taken care of the girls...
All the staff are lovely. Very professional. If Mam ask them for anything they will do it for her. They make sure her medication is done every day they always have a laugh with her, which is good because she is housebound and it cheers her up.
Her personal hygiene is always taken care of the girls just give 100%.
↩Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool
Thank you for your positive review. I am pleased your mother feels she is cared for to a high standard and has a good relationship with her carers. Thank you for taking the time to leave a review.
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Review from Helen T (Client / Service User) published on 16 April 2024 Submitted via Postal Card•
Overall Experience
I first contacted Bluebird after damaging my foot, which led to difficulties with showering, cooking and cleaning. My care assistant helped a lot during this period. Once my foot had healed we maintained a great working relationship, helping with all tasks in a timely manner. I would definitely...
I first contacted Bluebird after damaging my foot, which led to difficulties with showering, cooking and cleaning. My care assistant helped a lot during this period. Once my foot had healed we maintained a great working relationship, helping with all tasks in a timely manner. I would definitely recommend Bluebird to other would-be clients.
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Review from Steven C (Client / Service User) published on 13 March 2024 Submitted via Website•
Overall Experience
Bluebird provided home support in the morning for our mother caring for father who has dementia and cancer. The Management Team are friendly, flexible and professional and were an enormous and essential support to us in the difficult circumstances we found ourselves. Father is no longer at home but...
Bluebird provided home support in the morning for our mother caring for father who has dementia and cancer. The Management Team are friendly, flexible and professional and were an enormous and essential support to us in the difficult circumstances we found ourselves. Father is no longer at home but I would not hesitate to recommend them or employ them again if needed.
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Review from Karen B (Partner of Client) published on 8 February 2024 Submitted via Postal Card•
Overall Experience
We have no problem with Bluebird, the care we have is brilliant. The carers are very friendly, they know what they have to do. They take real care of my partner. I have no worries at all. They are brilliant carers.
We have no problem with Bluebird, the care we have is brilliant. The carers are very friendly, they know what they have to do. They take real care of my partner. I have no worries at all. They are brilliant carers.
↩Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
Thanks for your kind words, we love working with you and your family.
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Review from E M (Client / Service User) published on 26 January 2024 Submitted via Website•
Overall Experience
The team worked with me to help set up my broadband, sort out phone bills and combat any admin that has been building up. The ongoing and accessible contact is really helpful and open, being able to message and contact whenever I need or want to discuss anything that I may be experiencing or need...
The team worked with me to help set up my broadband, sort out phone bills and combat any admin that has been building up. The ongoing and accessible contact is really helpful and open, being able to message and contact whenever I need or want to discuss anything that I may be experiencing or need to sort. They're really considerate and understanding which means it's easier to co-ordinate. They coordinate the clients based on what will best suit everyone and tailor to who and how people are.
Assisting me in a positive direction with things that I need help with whilst respecting and understanding my level of independence. Understanding where there needs to be assistance and prompting. My support worker has been very involved and has been attending meetings around my care, being involved and centric in seeing how best to deliver my care, focusing on goals and helping you meet them. Recognising what the issues are and resolving them where possible.
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Review from Lynn A (Daughter of Client) published on 19 January 2024 Submitted via Website•
Overall Experience
This is my dad's first experience of having home care and he is very happy with the care staff and their level of training to support him in a respectful way whilst maintaining dignity and being well-informed about unique individual plans, reporting procedures and boundaries surrounding...
This is my dad's first experience of having home care and he is very happy with the care staff and their level of training to support him in a respectful way whilst maintaining dignity and being well-informed about unique individual plans, reporting procedures and boundaries surrounding client/carer roles.
↩Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
Thank you for your kind words, we love working with you and your dad.
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Review from Rebecca R (Client / Service User) published on 8 November 2023 Submitted via Website•
Overall Experience
The carers are really good, very professional, kind, compassionate and very thorough. They always listen carefully when I explain to them new things about my care and nothing ever seems too much. They are always eager to help with anything that I have trouble with and are friendly with me and my...
The carers are really good, very professional, kind, compassionate and very thorough. They always listen carefully when I explain to them new things about my care and nothing ever seems too much. They are always eager to help with anything that I have trouble with and are friendly with me and my family, which makes it much more comfortable for me. I have always had trouble with asking for and accepting help however with their patience and understanding, I'm finally starting to let them help me out not only personally but also around the house and have even started asking them myself!
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Review from C S (Daughter of Client) published on 17 October 2023 Submitted via Website•
Overall Experience
We are a month into care with Bluebird. From the first meeting, I felt confident with this company. Always swift to respond to messages, which enforces that confidence, and visit notes mean we can check on what's happening practically in real-time. The staff listened to our specific needs and...
We are a month into care with Bluebird. From the first meeting, I felt confident with this company. Always swift to respond to messages, which enforces that confidence, and visit notes mean we can check on what's happening practically in real-time. The staff listened to our specific needs and concerns and have implemented them to our satisfaction.
I would definitely be confident in recommending Bluebird.
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Review from Alison H (Wife of Client) published on 18 August 2023 Submitted via Website•
Overall Experience
My husband has been receiving care from this care agency for only just over two months but we are delighted with the whole situation. The staff are extremely caring and attentive as well as being very friendly. They always arrive on time and are well organised. I would definitely recommend Bluebird...
My husband has been receiving care from this care agency for only just over two months but we are delighted with the whole situation. The staff are extremely caring and attentive as well as being very friendly. They always arrive on time and are well organised. I would definitely recommend Bluebird Care Stockton & Hartlepool to anyone thinking about care for themselves and others.
↩Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
Thank you for your review, we really appreciate your kind words.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 April 2026
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Meet the Team (2)
Hadia MalikJob Title DirectorJoined 2022
I am currently the Director of Bluebird Care Stockton and Hartlepool, where I am dedicated to providing high-quality care to those in need,...
I am currently the Director of Bluebird Care Stockton and Hartlepool, where I am dedicated to providing high-quality care to those in need, particularly in a domiciliary care setting. My extensive experience in the healthcare industry has allowed me to develop a deep understanding of the importance of personalised care for clients. My primary objective is to ensure that every individual receives the care and support they need to maintain their independence and quality of life.
Before my current role, I worked as an optometrist, where I gained valuable experience in delivering patient-centred care. My time in this role has equipped me with the necessary skills to build strong relationships with clients, ensuring that they feel heard and understood.
As the Director of Bluebird Care Stockton and Hartlepool, I oversee a team of dedicated care professionals who share my commitment to delivering exceptional care. Together, we provide a comprehensive range of services, from companionship and personal care to specialised support for those with complex needs.
Given my wealth of experience and unwavering dedication to providing outstanding care, I am a valuable asset to the healthcare community. My passion for improving the lives of those in my care has made me a respected leader and a role model for others in the industry.
Mohammed WaqasJob Title Registered Care ManagerJoined 2023
Allow me to introduce myself as a registered Care Manager for Bluebird Care Stockton and Hartlepool. I have a diverse professional background and a...
Allow me to introduce myself as a registered Care Manager for Bluebird Care Stockton and Hartlepool. I have a diverse professional background and a strong commitment to providing exceptional care. With extensive experience in both the Prison Service and the care industry, I bring a unique perspective and a wealth of skills to my role.
I hold a degree in education and have worked as a former Prison Officer, gaining invaluable experience in rehabilitation and ACCT (Assessment, Care in Custody, and Teamwork) assessment training. This background has equipped me with a deep understanding of individual needs and the ability to develop effective systems and procedures to enhance the quality of care provided.
In addition to my experience in the Prison Service, I have also worked extensively in the care industry. I have firsthand knowledge of providing compassionate and person-centred care, ensuring the well-being and dignity of those in vulnerable situations. My industry experience has honed my ability to connect with individuals from diverse backgrounds, building strong relationships based on trust and empathy.
As a registered Care Manager, I am passionate about motivating others and inspiring personal growth and development. I firmly believe in an inclusive approach that uplifts all individuals, particularly those who are most vulnerable. My exceptional communication skills enable me to effectively convey my dedication to personal objectives and drive positive change.
I am known for my creative and proactive thinking, always seeking innovative methods to achieve goals and objectives. I take pride in nurturing talent and helping individuals acknowledge and unleash their full potential. With my combined experiences, I bring a unique skill set and a compassionate approach to the role of a registered Care Manager
Frequently Asked Questions about Bluebird Care Stockton & Hartlepool
How many Carers does Bluebird Care Stockton & Hartlepool employ?
Bluebird Care Stockton & Hartlepool employs 10 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stockton & Hartlepool to verify any information. View our terms and conditions. Bluebird Care Stockton & Hartlepool has an Enhanced Service -what an Enhanced Service includes.
