Agincare Newton Abbot (Home Care & Live-in Care)

Hayes Road, Paignton TQ4 5XW
Review Us
9.2 8 Reviews
  • Agincare Newton Abbot (Home Care & Live-in Care), Paignton
Agincare UK Newton Abbot offers 24/7 home care support which is available when needed from a committed, highly trained team.

The care team support individuals to live self-sufficiently in a familiar setting for longer and can offer support with personal care, housekeeping, shopping and companionship, including social activities.

Care team members are chosen specifically to the individuals needs and requirements and have great knowledge and ability.
Show Agincare Newton Abbot (Home Care & Live-in Care) on the Map

Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £11.50 – £23.51

These prices are only a guideline, please contact Agincare Newton Abbot (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Shelley Roberts (Manager)

Agincare Newton Abbot (Home Care & Live-in Care) Reviews (8)

9.2

Agincare Newton Abbot (Home Care & Live-in Care) has a Review Score of 9.2 (9.243) out of 10, based on 8 reviews in the last 2 years.
Over all time Agincare Newton Abbot (Home Care & Live-in Care) has 8 reviews.

Overall Experience
  • 5
  • 2
  • 1
  • 0
  • 0
Date Published
  • 8
  • 4
  • 4
  • 8
  • 0
Reviewer Connection to Agincare Newton Abbot (Home Care & Live-in Care)
  • 6
  • 2
Total of 8, showing 1-8
Review from Barbara W (Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff was always prompt. Provided the care with safty and dignity in mind. They handled medicines well and accuratly. Team is an efficient group of people who loves to provide care needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan M (Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers amuse me every time they visit.
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your review, we are happy to know that our carers bring you amusement when they visit you throughout the day.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donna H (Daughter of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff from Agincare have been exceptional. Very empathetic, especially in the final days of my mothers life.
Would recommend to others needing support of a local care agency.
Cannot fault any aspect of care recieved over the course of the past couple months. Thank you for providing such a great
team, we always felt confidant when Mum in their care. :) Well done all
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your kind review Donna. Supporting your mother and getting to know your family was a pleasure for our team. We wish you all the best for the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy A (Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, cheerful, helpful no treated too much.
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your review, it is a pleasure to hear that our staff are cheerful and helpful.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B S (Client) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Agincare overall has been a positive experience. I find the carers who attend to my needs to be funny, polite, and professional. The only thing I would like to change is to be informed of any changes to my time sheet. I have only got praise for the management, and the staff that work
alongside her, and I know that if there were any problems with my care calls the office staff would be happy to help. I personally would rate Agincare very highly. The operations manager is so kind, and always makes an effort to make my life better.
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your wonderful comments. We will look into your point about changes to your visits and will keep in touch with you with our findings. Best Wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen J (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother was under the care of Agincare for 18 months, helping her to remain living independently. Mum was well cared for in the main and the carers were on the whole friendly and personable. Some took more time and care than others to get to know Mum's needs and to respond to her as an individual.
It made a huge difference when people were upbeat and positive. Such an attitude is worth its weight in gold. It may be worth mentioning, during training, the old adage, 'Treat others how you'd like to be treated' because that humble, human touch goes a long way to making people feel heard and seen. That said I was extremely disappointed to hear that the carers did not get paid for their time between visits, a symptom of the shortage of funding I assume, and of the failure of recent government policy to recognise the essential and key role that carers contribute to society in general, and individuals such as our mum, in particular.
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your review. We wish your mother and family a happy future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Keith A (Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always happy and friendly, and nothing is too much trouble for them. The office is always contactable and helpful with the timing of the visits to me. I would never be able to do what they do even for 3 times what they are paid so they do it out of kindness to other people, definitely
not for the pay. Hopefully, the Labour government will keep to their manifesto and treat carers like NHS staff.
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your lovely review, it is always a pleasure to hear that our staff are happy, friendly and helpful.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie A (Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the continuous changing of carers very unsettling, especially because the replacements are young and inexperienced in care and mainly only spend 10-15 mins in my home. They don't appear to have any training. In the beginning, I used to look forward to seeing my carers, not so currently.
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)

Thank you for your review. I am sorry to hear that you have concerns around the service delivered to yourself and will be working to assess and address these. We will be in contact soon.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.243)

Overview of Review Score

The Review Score of 9.2 (9.243) out of 10 for Agincare Newton Abbot (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Agincare Newton Abbot (Home Care & Live-in Care) is calculated as follows: ( (32 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 46 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Newton Abbot (Home Care & Live-in Care) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Nicola Fisher

Job Title: Registered Manager Joined: 2023

Nicola joined the Newton Abbot branch as a Registered Manager in July 2023 and began working in health and social care in 2014 as a support worker, supporting individuals with learning disabilities and autism.


When Nicola left school, she began working in a private nursery as a Nursery Nurse and trained to become an SENCO. This is when Nicola first discovered her passion for supporting individuals with additional needs.


In 2014, Nicola moved to working with adults with learning disabilities and autism, and within 6 months, Nicola achieved her first Outstanding as Registered Manager and was extremely proud to see the development that service had made on its journey to Outstanding. This development then became a passion for Nicola and she spent the next 5 years doing turnaround work for a national organisation. After a busy, yet exciting 5 years, Nicola decided that she wanted to settle in one area, and found a position with Agincare.


Being in the industry for many years has meant Nicola has gained many qualifications, including qualifications in Leadership, Mental Health and Behavioural Support and Leadership.


"Gaining qualifications in leadership has been extremely important. It has helped me with not only the individuals that we support but also supporting the staff throughout their careers."


Outside of work, Nicola likes to ensure an active lifestyle by playing tennis and recently joining a netball team. Nicola and her partner spend many hours over their weekends hiking in Dartmoor, along with their two dogs.

Frequently Asked Questions about Agincare Newton Abbot (Home Care & Live-in Care)

What Type of Services does Agincare Newton Abbot (Home Care & Live-in Care) offer?

Agincare Newton Abbot (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Newton Abbot (Home Care & Live-in Care) employ?

Agincare Newton Abbot (Home Care & Live-in Care) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Newton Abbot (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Newton Abbot (Home Care & Live-in Care) has an Enhanced Service - more info.