Agincare Newton Abbot (Home Care & Live-in Care)

What incredible carers! The ONLY thing I can fault is we were only able to have them temporarily. Oh how I wish they were here now. Having the same four people meant they got to know us and we got to know them. I felt so secure and safe leaving my husband in their care. Exceptional in every way. If only all carers were as caring and trained so well. I can't thank you all enough and just wish we could have you permanently, Thank you all so very much. Such special people. Lorraine

The staff was always prompt. Provided the care with safty and dignity in mind. They handled medicines well and accuratly. Team is an efficient group of people who loves to provide care needed.

The carers amuse me every time they visit.

Cannot fault any aspect of care recieved over the course of the past couple months. Thank you for providing such a great team, we always felt confidant when Mum in their care. :) Well done all

Very good, cheerful, helpful no treated too much.

My experience with Agincare overall has been a positive experience. I find the carers who attend to my needs to be funny, polite, and professional. The only thing I would like to change is to be informed of any changes to my time sheet. I have only got praise for the management, and the staff that work alongside her, and I know that if there were any problems with my care calls the office staff would be happy to help. I personally would rate Agincare very highly. The operations manager is so kind, and always makes an effort to make my life better.

Our mother was under the care of Agincare for 18 months, helping her to remain living independently. Mum was well cared for in the main and the carers were on the whole friendly and personable. Some took more time and care than others to get to know Mum's needs and to respond to her as an individual. It made a huge difference when people were upbeat and positive. Such an attitude is worth its weight in gold. It may be worth mentioning, during training, the old adage, 'Treat others how you'd like to be treated' because that humble, human touch goes a long way to making people feel heard and seen. That said I was extremely disappointed to hear that the carers did not get paid for their time between visits, a symptom of the shortage of funding I assume, and of the failure of recent government policy to recognise the essential and key role that carers contribute to society in general, and individuals such as our mum, in particular.

The carers are always happy and friendly, and nothing is too much trouble for them. The office is always contactable and helpful with the timing of the visits to me. I would never be able to do what they do even for 3 times what they are paid so they do it out of kindness to other people, definitely not for the pay. Hopefully, the Labour government will keep to their manifesto and treat carers like NHS staff.

I find the continuous changing of carers very unsettling, especially because the replacements are young and inexperienced in care and mainly only spend 10-15 mins in my home. They don't appear to have any training. In the beginning, I used to look forward to seeing my carers, not so currently.