Mercie Grace

15b Syston Town Square, Syston, Leicester LE7 1GZ
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9.5 27 Reviews
  • Mercie Grace, Leicester
Mercie Grace Care provides person-centred home care across Nottingham, Nottinghamshire, and neighbouring counties. The agency offers culturally sensitive support for adults and families, focusing on routines and informed choices through risk-assessed plans that promote independence.

Support is delivered through individualised schedules to help individuals maintain skills and social connection. Families are engaged in shared decision-making while staff provide companionship and practical support that respects dignity and emotional well-being.

Services include:
- Personal Care: Daily routines and medication management.
- Companionship: Social interaction and community integration.
- Dementia Support: Tailored programmes for individual needs.
- End-of-Life Care: Compassionate support focused on comfort.
- Live-in Support & Supported Living: Enabling independent living at home.

Staff are selected for interpersonal skills and receive mandatory training in:
- Safety & Health: Safeguarding Adults, Manual Handling, Health and Safety, Fire Safety, First Aid/Basic Life Support, and Lone Working.
- Clinical & Specialist Awareness: Medication Administration, Infection Prevention and Control, Diabetes, Epilepsy, Catheter Care, Dementia, Autism, and Learning Disabilities Awareness.
- Wellbeing & Rights: Nutrition and Hydration, Pressure Area Care/Skin Integrity, Mental Capacity Act (MCA), Equality and Diversity, Challenging Behaviour, and GDPR/Data Protection.

Multilingual staff are available to support diverse cultural needs, ensuring clear communication. Every individual’s preferences guide practice, with Mercie Grace Care working alongside health professionals to deliver consistent, dependable care that enables people to live safely at home.
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Care Provided by Mercie Grace

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: £23.65 – £35.50

These prices are only a guideline, please contact Mercie Grace to find out the exact price for your requirements.

Contact Mercie Grace to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mercie Grace to get a personalised quote.

Good to Know

Owner

  • Mercie Grace Care Ltd
  • Privately Owned

Person in Charge

  • Beauty Muskwe (Manager)

Mercie Grace Reviews (27)

9.5

Mercie Grace has a Review Score of 9.5 (9.506) out of 10, based on 27 reviews in the last 2 years.
Over all time Mercie Grace has 27 reviews.

Overall Experience
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Date Published
  • 27
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  • 27
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Reviewer Connection to Mercie Grace
  • 6
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Total of 27, showing 1-20
Review from G R (Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, it was very helpful and it was nice having someone around making things easier.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for your kind review. We're delighted to hear that you've found the service helpful and that having our carers around is making things easier for you. That's exactly what we aim to achieve - providing support that makes a real difference to daily life. We truly appreciate your feedback, and we're committed to continuing the high standard of care you've described.
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Review from B S (Daughter-in-law of Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the service and care provided by the carers. They are understanding and patient with my mother-in-law, as she has dementia, and some days can be very challenging.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share your feedback. We're really pleased to hear that you're happy with the service and that our carers are providing the understanding and patience needed when supporting someone living with dementia. We know that some days can be more challenging than others, and it's wonderful to know that our team are responding with the compassion and adaptability that this type of care requires. We're committed to continuing this supportive approach, and we're grateful for your trust in our team during what can be a difficult journey for the whole family.
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Review from Barrie H (Husband of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of your carers are very good at what they do for us,we could not ask for anything more
They are very kind and concerned about us,
And make us very happy and comfortable when we are with them thank you
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for this wonderful review.

It's absolutely lovely to hear that all our carers are meeting your needs so well and that you're both happy and comfortable with the care being provided. Knowing that the team are kind and genuinely concerned about your wellbeing means a great deal to us - this is exactly what we strive for.

We're committed to maintaining this high standard of care, and we're grateful for your trust in our team.
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Review from K H (Daughter-in-law of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always respectful, kind and caring. Always chatty and in a good mood. Really like all my regular carer's. Always explain what they are doing as I'm quite jumpy.
Only negative would be that new members aren't aware of my slow and quiet speech so don't always take the time to stop and listen to my needs
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to share this valuable feedback.

We're delighted to hear that the regular care team are respectful, kind and chatty, and that they take time to explain what they're doing. However, we take your concern about new carers very seriously. It's essential that all our staff understand and respond appropriately to individual communication needs, particularly when supporting clients with quiet or slower speech patterns.

We'll be reviewing our handover procedures to ensure that new carers are fully briefed on communication preferences and needs before their first visit. Every carer should take the time to listen carefully and adapt their approach accordingly.

Thank you for highlighting this, it will help us improve the service for everyone.
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Review from S C (Daughter of Client) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Its early days but so far so good! After looking after my mother for many years I now realise I need help as well as mum. It's hard letting strangers into your home and looking after your loved one but I'm slowly getting used to it, and the carers.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for this thoughtful review.

You've touched on something many families experience - that initial hesitation about accepting care and allowing carers into the home. It takes time to adjust, and we're delighted that the early signs are positive and that you're gradually becoming more comfortable with the support in place.

As you're still in the early stages, please don't hesitate to contact us if you have any questions or if there's anything we can do to make this transition easier. We want to ensure the care arrangement works well for everyone.

We really appreciate your trust in us during this important time.
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Review from C W (Friend of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend sometime complains the carers don't talk to her and being on her own she would welcome a bit more chat . She has sometimes said the management don't get back to her very quickly . Most of the time she is quite happy with them.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to share this feedback with us.

We're pleased to hear that the care recipient is generally happy with the service. However, we take your concerns seriously, particularly regarding conversation during visits and our response times to queries.

We understand how important companionship and chat are, especially for clients who live alone, and we'll address this with our care team to ensure visits are as engaging as they are supportive. We'll also review our communication processes to ensure we're responding to families more promptly.

We appreciate you bringing these matters to our attention, as it helps us improve the service we provide.
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Review from Anne W (Sister of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is the care user and has carers 3 times a day. She has found the care reliable and has confidence in the current team who look after her.
As a family member of the care user I have always found the communication excellent if there is a problem of any description. I can contact and receive
immediate advice and similarly, if the carers encounter a problem when they visit they also communicate well with me.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for this wonderful review.

It's excellent to know that the care is proving reliable and that confidence has been built with the current team. We understand how important it is for family members to feel connected and informed, and we're really pleased that our communication - both from the office and from carers during visits - is working well for you. Being able to quickly address any issues and keep families updated is central to how we work.

We truly appreciate your trust in us and will continue to deliver the high standard of care you've described.
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Review from Mandy H (Client) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a physio appointment at the hospital on Monday 12th January at 11am.
I was told to be ready for 9am and the transport would have a wheelchair for me to use.
I was then taken to the busy waiting room. I knew during my wait I would need to access water and toilet facilities. It took me ages to
get a member of staff to help me.
I was sat waiting to go home all afternoon. It was after 18.00 pm when I eventually got home.
I expected the carer would have been and left.
My day time medications had worn off and as my night medications made me sleep, I couldn't take them until I was in bed.
Deenaro saw the Transport arrive as she was leaving and she came back to help me she was awesome and she managed to keep me calm while she helped me. What an excellent carer. Absolutely marvelous. Deenaro got me straight into my bedroom saw to all my needs and she made sure I let my daughter know I was safe.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share such wonderful feedback about the care we're providing.

We're delighted to hear that our team has been able to help with settling into accepting the support needed whilst maintaining independence and dignity. This is always at the heart of what we do, and it's particularly rewarding to know that our three daily visits are giving you peace of mind during what can be a challenging transition following a hospital discharge.

Your kind words about our staff and the care they provide mean a great deal to us. We're committed to continuing the high standard of care, and please don't hesitate to contact us at any time if you have any questions or concerns.
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Review from Christopher C (Nephew of Client) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers took over the care of my 94 year old Aunt following her discharge from hospital in December 2025. Initially she was reluctant to accept she needed the support but the carers have done a great job of displaying to her how much easier they can make her life.
All this without her feeling that
she is completely losing her independence. They provide personal care, medication, meal preparation and general support in a very professional and friendly manner. Their 3 visits a day provide me with the peace of mind that someone is looking out for her. They are very efficient at advising me of any issues and I feel confident she is in safe hands. They are very approachable and quick to respond to my questions
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share such wonderful feedback about the care we've been providing for your aunt.

We're delighted to hear that our carers have been able to help your aunt settle into accepting the support she needs whilst maintaining her independence and dignity. This is always at the heart of what we do, and it's particularly rewarding to know that our three daily visits are giving you peace of mind during what can be a challenging transition following a hospital discharge.

Your aunt is in excellent hands, and we're committed to continuing the high standard of care she deserves. Please don't hesitate to contact us at any time if you have any questions or concerns.
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Review from Gillian T (Client) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As far as I'm concerned all the carers that help me are lovely, cheerful and helpful people. Obviously they can make mistakes but quite rarely. After all they are human! I do find, however that the "Office" has difficulty in organising visit times for me (do not know about other clients). I do appreciate
though that things can happen to delay visits and cause problems with visit times. I have asked that my three visits per day are as follows - Breakfast - arrive 8:30 to 9:15 - Lunch - arrive 12:30pm to 1:00pm and evening - arrive 7:00pm to 8:00pm
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you find our carers lovely and cheerful! We also sincerely appreciate your honest feedback regarding the scheduling of your visits. We have noted your preferred times for breakfast, lunch, and evening visits, and our management team will look into this immediately to ensure we are meeting your needs more consistently. Thank you for helping us improve our service!
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Review from P H (Son of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The number of carers was kept to minimum 3. Always on time and kind mannered, friendly and keen to help. Their communication to myself about any concerns or needs of my relative was excellent.
Respect was always paid to the property and contents.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for your kind feedback. We're really pleased to hear that you've been happy with the consistency of carers and the support provided to your relative.

Clear communication, punctuality, and respect for both our clients and their homes are very important to us, so it means a lot to know this has been your experience. Thank you for placing your trust in Mercie Grace Care.
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Review from Helen K (Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care has been good. Can't fault it.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for your lovely review! We are so pleased to hear that you 'can't fault' the care provided. We truly appreciate your feedback and are happy to support you.
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Review from Paul B (Husband of Client) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the service is very good, and the carers are very good. Some small blips - odd staff do not wear protection on their shoes and some turn the taps off too tight - training issues! On the positive any problems with health are immediately reported and dealt with. As for value for money no comparison
so we cannot state. The management we do not have much to do with so again cannot rate.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to share your honest feedback. We're pleased the overall service and care quality meet your expectations, and that health concerns are promptly addressed. We take your comments about training issues seriously - proper protocols around protective equipment and procedures are essential, and we'll address these matters with our team immediately. We'd welcome the opportunity to discuss your concerns about management interaction and value in more detail.
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Review from Sylvia B (Sister of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well what can I say, we've had mercy Grace carers to look after my sister Ann, she has Alzheimer's and they took over from another company that weren't great. The wonderful ladies from Mercie Grace have looked after Ann for a couple of years now and we wouldn't know what to do without them! To say
these carers are outstanding isn't enough, the peace of mind they give us as a family is so valuable, their care is second to none, their professionalism, kindness , attention to detail and work ethic through the whole company is amazing. They call in to Ann every day morning and evening, to administer medication and food every week, they provide a sitting service twice a week and also provide a cleaning service for her each week, they have made her home sparkle, not only with their cleaning but with their personalities, thes ladies work so hard and ALWAYS have a smile on their faces and brighten Ann's day with laughter and their care of her. Give these ladies a call they ar truly awesome
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for this wonderful feedback. It's incredibly rewarding to know our team has been able to provide the peace of mind and quality care your family deserves. We're proud of our carers' dedication, professionalism, and the genuine warmth they bring to every visit. Knowing they brighten days with laughter and compassionate care truly reflects our core values. We're honoured to be trusted with this important responsibility and remain committed to maintaining these high standards
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Review from J W (Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for my carers. They help me to have a better quality of life than my aged disability would allow. I am always treated with respect and excellent care.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share your wonderful feedback. We're truly grateful to hear that our carers are making such a positive difference to your quality of life.

Your kind words mean the world to our team, and we'll be sure to share your praise with the carers who support you. Treating every client with respect and dignity is at the heart of what we do, and it's wonderful to know we're achieving this for you.
Thank you for trusting us with your care.
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Review from Kerrie A (Daughter of Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Using this company is overall very good. Staff are lovely and do their utmost to make sure clients' needs are met, and also keep me, the daughter, informed of any changes at all times.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to share your feedback. We're really pleased to hear that you've had a positive experience with our service and that our team has supported both your loved one and you as a family member.

Keeping relatives informed and ensuring our clients are treated with dignity and care is very important to us, so your kind words mean a great deal to the whole team. Thank you for trusting Mercie Grace Care, we're grateful to be part of your care journey.
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Review from Darren P (Son of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff who always appear to do their best. When problems happen, I can always trust them to find solutions and go the extra mile. I would be happy to recommend Mercie Grace.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you have found our team friendly and helpful. Building trust with our clients and their families is our top priority, so it means a great deal to know that you feel we go the extra mile to find solutions. We truly appreciate your recommendation of Mercie Grace
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Review from R S (Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank all the staff at merci grace.
They are professional, friendly, kind, caring, respectful I couldn't wish for a better team.
I would also like to thank them for their support and encouragement.
I feel privileged to have them by my side.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you have found our team friendly and helpful. Building trust with our clients and their families is our top priority, so it means a great deal to know that you feel we go the extra mile to find solutions. We truly appreciate your recommendation of Mercie Grace Care.
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Review from P F (Husband of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the service provided by Mercie Grace for Susan's care. We appreciate the variety of carers, all of whom seem well trained, polite and genuinely caring. In spite of their heavy work load and long working hours, they never seem flustered or in a hurry to leave, but always carry out their
duties in a calm manner, and tidy up before leaving. Our only other comment is that we would appreciate a more regular start time which can vary by 2 hours or more on occasions. Thank you all.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for your kind words and valuable feedback. We are pleased to hear that you are happy with the care provided to Susan and that our carers' dedication, politeness, and professionalism have made a positive impact.

We also understand your request for a more consistent start time for the carers. Please know that we take your feedback seriously, and we will do our best to ensure that the carers' schedules are more aligned with your preferences. We aim to provide a service that works seamlessly for both our clients and their families.

If there's anything more we can do to improve our service or address any further concerns, please do not hesitate to let us know.

We are grateful for your continued trust in Mercie Grace Care and look forward to maintaining the high standards you expect.
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Review from Dawn B (Daughter of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional standard of care towards mummy .very good with her patient kind always friendly .like family ! Mummy loves them . Mummy been in hospital few times and not been an issue to start care again back at home. I have many appointments to go too and will change routine times so able to go while
mummy will be cared for . They do a good wash and mummy's hair brushed nails are clean . With dignity . They are very good with the hoist moving mummy onto a commode with ease. Back into bed . I find the team are bright and intelligent joyous to be around them . They observe mummy everyday and report any changes in her health mental and physical.overall experience we are both happy and satisfied with mercy grace care team.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share such a lovely review of our service at Mercie Grace. We are truly touched by your kind words.

It is a privilege to care for your mother, and we are delighted to hear that she feels like part of our family. Our team takes great pride in ensuring our clients are treated with the utmost dignity and respect, so hearing that she is happy with her personal care and that the transitions from hospital have been seamless means a lot to us.

We are also glad that our flexibility allows you to attend your own appointments with peace of mind. Thank you for your continued trust in our team.
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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Mercie Grace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.506 for Mercie Grace is calculated as follows: ( (104 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 156 Ratings = 4.506
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mercie Grace is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Beauty Muskwe

Job Title: Registered Manager and Founding Director

Beauty is the Registered Manager and Founding Director of Mercie Grace.

No image found

Brighton Muskwe

Job Title: Company Secretary Person and Director

Brighton is the Company Secretary and Director of Mercie Grace.

Frequently Asked Questions about Mercie Grace

How many Carers does Mercie Grace employ?

Mercie Grace employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has an Enhanced Service - more info.