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Mercie Grace

15b Syston Town Square, Syston, Leicester, Leicestershire LE7 1GZ
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Mercie Grace, Leicester
Mercie Grace, Leicester
Mercie Grace, Leicester

Mercie Grace Care provides person-centred home care across Nottingham, Nottinghamshire, and neighbouring counties. The agency offers culturally sensitive support for adults and families, focusing on routines and informed choices through risk-assessed plans that promote independence.

Support is delivered through individualised schedules to help individuals maintain skills and social connection. Families are engaged in shared decision-making while staff provide companionship and practical support that respects dignity and emotional well-being.

Services include:

- Personal Care:...  

Care Provided by Mercie Grace

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£23.65 - £35.50

Contact Mercie Grace to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Mercie Grace Care Ltd
  • Private Owned

Person in charge

  • Beauty Muskwe (Manager)

Mercie Grace Reviews (63)

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9.6

Mercie Grace has a Review Score of 9.6 (9.649) out of 10, based on 63 reviews in the last 2 years. Over all time Mercie Grace has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from V N (Client / Service User) published on 22 July 2026 Submitted via Postal Card•
Overall Experience

Some carers do not talk. A little communication makes a difference.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share this feedback.

You're absolutely right - communication and conversation during care visits make a real difference to someone's wellbeing and sense of connection. We appreciate you highlighting that some of our carers could improve in this area.

We...  

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Review from D S (Son of Client) published on 21 July 2026 Submitted via Postal Card•
Overall Experience
Mum was in great pain and carers to a lot of time and care to understand how best to help and support her.

Carers always ask if mum needs anything else before leaving.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this heartfelt review.

We're so glad to hear that our carers were able to provide the patient, thoughtful support your mother needed during such a difficult time when she was in great pain. Taking time to understand how best to help and support someone - rather than rushing...  

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Review from M B (Sister of Client) published on 21 July 2026 Submitted via Postal Card•
Overall Experience

I believe that the care provided by Mercie Grace is excellent. The staff are all very kind and caring, and they do whatever they can to attend to my sister's needs. They communicate with me regularly to let me know if there is anything that my sister needs, and they will contact me immediately if they are aware of anything that needs attending to, eg if she needs to see a doctor for something. They are also very supportive of my 90 year old Dad who lives at home with my sister, and they will do what they can to help him.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful review.

We're delighted to hear that you feel our care is excellent and that our staff are demonstrating the kindness and flexibility that family care situations require. Your feedback about regular communication and our team's responsiveness to needs -...  

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Review from H A (Daughter of Client) published on 14 July 2026 Submitted via Website•
Overall Experience
I am writing the review on behalf of my mum.
We have had a few issues recently with the care provision. Calls are frequently being cut short and instead of 45 minutes the carers are leaving after 30 minutes. Whilst doing this they are logging in/out remotely so it looks like they have been here the whole time they are meant to be here.
Things are not being put away in their correct place each time and I am having to clean up after the carers frequently - throw away discarded gloves that have been left behind/throw away empty boxes from gloves/fold and put towels away etc.
Mum is sometimes not left in a comfortable position and I have to try and move her to make her more comfortable.

Mum has been very upset recently by comments from carers pertaining to her weight - this is very unkind and should definitely not be happening!

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

We sincerely apologise for the distress this has caused.

We are taking immediate action:
Urgent investigation into visit durations and time records
Review of specific carers involved and their conduct
Safeguarding investigation regarding the comments made about your mother

Immediate...  

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Review from Terence H (Son of Client) published on 10 July 2026 Submitted via Postal Card•
Overall Experience
We have a good experience in general.
There have been some issues to do with communication, but we have had a meeting to resolve those.

We continue to strive to make things easier for all concerned.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share this review and for your constructive approach to resolving the communication issues that arose.

We're pleased to hear that you've had a good overall experience, and we're particularly grateful that you brought the communication concerns to us so we could...  

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Review from Jayne M (Daughter of Client) published on 7 July 2026 Submitted via Website•
Overall Experience

All the Mercie Grace carers that I have met are very nice ladies and very caring. I do find however that the weekend carers don't always know what they are supposed to do for my mum e.g. they don't fill a flask of tea that she can drink on the 4 hours between visits. Also they don't always leave sandwiches at night when she mostly eats. I think if no one minds, that I will leave a list for new weekend carers. I thinkmum is very lucky to have such lovely carers that genuinely care. Thank you.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace
Thank you so much for this detailed and helpful review.

We're delighted to hear that all our carers are very nice ladies and very caring - your kind words about them genuinely care means a great deal. However, we do take your feedback about weekend carers not always knowing the specific routines...  

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Review from N M (Son of Client) published on 6 July 2026 Submitted via Website•
Overall Experience

We have found the care team excellent in all respects. We are especially pleased Emily have done her magic so that they have sarted to come at 7 am today which really take the pressure off myself and my brother who care for mum alongside the care team. It also gives our Mum more dignity too. Thanks to the whole team for taking such good care of our mum. God bless you all

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderfully generous review.

We're delighted to hear that the care team is excellent in all respects, and we're particularly pleased that one of our carers was able to work her "magic" in arranging an early 7am start. That willingness to adapt and respond to family...  

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Review from Lorraine S (Daughter of Client) published on 6 July 2026 Submitted via Website•
Overall Experience

Since my mother has been receiving care she has come on leaps and bounds. Feels safer and happier. Her health and wellbeing has increased dramatically. She wouldn't be without 'her girls'. I can relax in the knowledge she is being looked after well.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share this lovely review.

It's wonderful to hear that your mother has experienced such a dramatic and positive transformation since receiving care. Feeling safer, happier, and experiencing such a noticeable improvement in her health and wellbeing is the greatest...  

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Review from Bill H (Husband of Client) published on 29 June 2026 Submitted via Postal Card•
Overall Experience

The arers are excellent very happy with all the care.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace
Thank you so much for your wonderful review. It's wonderful to hear that you're very happy with the care being provided and that our carers are delivering the excellent standard you've experienced. Your feedback means a great deal to the team.

We truly appreciate your trust in us.

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Review from C T (Daughter of Client) published on 29 June 2026 Submitted via Website•
Overall Experience

I find the carers lovely and very patient with my mother , who has dementia. They are very calm even when my mother is constantly asking the same question. They provide great care and are reliable. Which is especially important to me, as it allows me to continue working.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace
Thank you so much for this wonderful review.

We're delighted to hear that our carers are proving lovely and patient in supporting your mother through her dementia journey. The ability to remain calm and composed, even when the same questions are asked repeatedly, is a true mark of quality care and...  

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Review from B B (Client / Service User) published on 26 June 2026 Submitted via Postal Card•
Overall Experience

I get on with my carers very well.

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Review from S C (Daughter of Client) published on 26 June 2026 Submitted via Postal Card•
Overall Experience

Caring, helpful, friendly and consistent staff. A very reliable service, punctual with visits, compassionate, supportive and understanding staff, especially during difficult times for my mother, including emergencies. Management are extremly helpful, reliable, approachable, dealing with any queries efficiently and promptly. I am very happy with the service Merci Grace provides for my mother, ensuring her needs are always met.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this detailed and comprehensive review. We're delighted to hear that our staff are demonstrating the caring, helpful and friendly approach you've described, and that the service is proving reliable and punctual. It's particularly pleasing to know that our team are being...  

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Review from Barbara E (Client / Service User) published on 24 June 2026 Submitted via Postal Card•
Overall Experience

The carers are the best I have experienced. They are kind, gentle and happy.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful review.

It's the highest compliment to hear that our carers are the best you have experienced. Knowing that they are being kind, gentle and creating a happy atmosphere is exactly what we aim to achieve.

We truly appreciate your feedback and your trust in our team.

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Review from P F (Husband of Client) published on 15 June 2026 Submitted via Website•
Overall Experience

We are very happy with the service provided. The new arrangement of the teams seems to be working well and any delays are preceded by a phone. The new team seems to have settled in well. All the carers are prompt polite and caring.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful feedback.

We're delighted to hear that the new team arrangement is working well and that the transition has been smooth. It's particularly pleasing to know that communication is excellent - keeping families informed with a phone call if there are any delays...  

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Review from Marie B (Daughter of Client) published on 15 June 2026 Submitted via Website•
Overall Experience
My Mum really looks forward to her care visits and likes the care worker very much. They are kind & she says happy all the time.
They treat her with dignity, respect and kindness.

The management are always happy to accommodate additional requests too.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for your wonderful review. It brings us immense joy to hear that your mother looks forward to her visits and enjoys the happy, kind nature of her care worker. Treating our clients with dignity and respect is at the very core of what we do at Mercie Grace. We are also pleased to...  

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Review from Narian S (Grandson of Client) published on 15 June 2026 Submitted via Website•
Overall Experience

I'm really pleased with this career group. Uzra has been incredibly helpful throughout and always takes the time to offer useful advice and support. The sessions have been valuable, and I've gained a lot of confidence and insight from being part of the group.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful feedback about our carer support group.

We're delighted to hear that the sessions have been valuable and that you've gained real confidence and insight from being part of the group. It's particularly pleasing to know that the facilitator has been incredibly...  

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Review from Karen P (Daughter of Client) published on 15 June 2026 Submitted via Website•
Overall Experience

Mercie Grace have looked after my mum for the last 4 years. She had 2 carers 4 x a day. They all went above and beyond the call of duty. I recently went on holiday and I rang my mum to let her know I had arrived safely. The carers were waiting for the paramedics as mum wasn't too well. One of the carers Ibbi stayed with mum until the ambulance arrived. Mum was very poorly and by Tuesday she had contracted c-dif and then caught sepsis and sadly passed away last Thursday. One of the carers, Talent was a godsend and mum would chat to her if there were problems. She always sorted things out and got mum a wheelchair to take her out in. Mum enjoyed her trips out as she was immobile so it was good for her to get some fresh air. I would just like to say a huge thank you to all the carers for their care and support of mum. They were all marvellous but Talent deserves a gold star and in Mums words " lots of brownie points."

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for this deeply moving tribute to the care your mother received over four years.

We're profoundly touched by your words about the dedication and commitment our team showed throughout your mother's care journey, and particularly during that final difficult period. It's a privilege to...  

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Review from S C (Daughter of Client) published on 15 June 2026 Submitted via Website•
Overall Experience

Over all very happy, the carers are very good with my mother, I wasn't sure at first because this is the first time we've used carers and it's very difficult to get used to strangers coming into your house, especially when your away but so far so good!

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful review and for sharing your honest experience.

We completely understand that it can be difficult to welcome strangers into your home to care for a loved one, particularly when you're away. The fact that our team have helped you move from initial uncertainty...  

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Review from J M (Son of Client) published on 11 June 2026 Submitted via Website•
Overall Experience

My mother receives carers coming in three times each day having broken her hip and every one of them has been very friendly, she looks forward to their visits and she has a good rapport with them. There is nothing they wouldn't do for her and are really helpful and attentive. Also very reliable always coming at the times they say they will come. I would recommend this company to anyone needing very professional carers

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to share this wonderful feedback. We are delighted to hear about the lovely rapport being built with our team during these daily visits. It is incredibly important to us that our clients feel comfortable, supported, and look forward to seeing our staff,...  

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Review from L D (Wife of Client) published on 29 May 2026 Submitted via Postal Card•
Overall Experience

It would help if they shortened the notes then I think they might need them next. Example - unlock the door. Wake patient. Wash him. Put cream on. Take him on a comode to living room. Put him in chair with aid of walker.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share this practical and helpful suggestion.

We completely understand the importance of clear, concise care notes that allow our carers to quickly identify the next steps in the care routine.

We'll be looking at how we can make our care notes more concise and easier to follow during visits. We appreciate your input in helping us improve the way we work.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Mercie Grace.

Accreditations

There are no accreditations posted yet for Mercie Grace.

Meet the Team (2)

Beauty Muskwe
Beauty MuskweJob Title:Registered Manager and Founding Director

Beauty is the Registered Manager and Founding Director of Mercie Grace.

Brighton Muskwe
Brighton MuskweJob Title:Company Secretary Person and Director

Brighton is the Company Secretary and Director of Mercie Grace.

Frequently Asked Questions about Mercie Grace

How many Carers does Mercie Grace employ?

Mercie Grace employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has an Enhanced Service -more info.