Mercie Grace

Thank you so much for your kind and thoughtful review. It was a privilege for our team to care for your mum and support her to remain as comfortable and dignified as possible during her final weeks.

We are very grateful for the trust you placed in us, and your lovely words will mean a great deal to the whole care team. Please accept our sincere condolences, and thank you for taking the time to share your experience at such a difficult time. Read less

Thank you so much for this wonderful review and for recognising the whole team. We're delighted our respite care supports you as a family carer. But we're especially proud that when you faced your operation, our entire team stepped up to ensure your nan was brilliantly looked after. It's in those moments of crisis that quality care truly shows. We also appreciate your kind words about our office staff - good care is enabled by everyone working together. Thank you for your trust. Read less

Thank you for taking the time to share this feedback.

You're absolutely right - communication and conversation during care visits make a real difference to someone's wellbeing and sense of connection. We appreciate you highlighting that some of our carers could improve in this area.

We understand that not every carer has the same communication style, but friendly conversation and genuine engagement should be consistent across all our team. We will be addressing this with our carers to ensure they understand the importance of chatting with and listening to clients during visits.

Thank you for bringing this to our attention. Your feedback helps us improve. Read less

Thank you so much for this heartfelt review.

We're so glad to hear that our carers were able to provide the patient, thoughtful support your mother needed during such a difficult time when she was in great pain. Taking time to understand how best to help and support someone - rather than rushing through - makes all the difference to their wellbeing and comfort.

Your mention of our carers always checking in before they leave is exactly the kind of attentive care we strive for. Those final moments matter, and ensuring your mother felt supported and that nothing else was needed shows the genuine care our team bring to every visit.

Thank you for trusting us during a challenging period. We're honoured to have been able to help. Read less

Thank you so much for this wonderful review.

We're delighted to hear that you feel our care is excellent and that our staff are demonstrating the kindness and flexibility that family care situations require. Your feedback about regular communication and our team's responsiveness to needs - including immediate action when medical support is needed - means everything to us.

What we particularly appreciate is your recognition that we're not just caring for your sister, but being genuinely supportive of your father too. Managing care for multiple family members is challenging, and knowing that our team will do what they can to help across the family creates real peace of mind.

Thank you for your trust in us and for allowing us to be part of your family's care journey. Read less

We sincerely apologise for the distress this has caused.

Full service plan review for your mother's care Read less

Thank you for taking the time to share this review and for your constructive approach to resolving the communication issues that arose.

We're pleased to hear that you've had a good overall experience, and we're particularly grateful that you brought the communication concerns to us so we could meet and work through them together. This collaborative approach is exactly what we value.

Your commitment to "continuing to strive to make things easier for all concerned" reflects the partnership approach we believe is essential in good care. We remain committed to maintaining open communication and ensuring the service works well for everyone involved.

Thank you for your feedback and for working with us to resolve these matters. Read less

Thank you for being so constructive and supportive in bringing this to our attention. Read less

Thank you so much for this wonderfully generous review.

We're delighted to hear that the care team is excellent in all respects, and we're particularly pleased that one of our carers was able to work her "magic" in arranging an early 7am start. That willingness to adapt and respond to family needs is exactly what we aim for.

Your point about the pressure this takes off you and your brother, who are also caring for your mother, is really important - good professional care should support and complement family caring, not replace it. Knowing that this also gives your mother more dignity is wonderful to hear.

Thank you for your kind words and for trusting us with your mother's care. We're honoured to be part of your family's support network. Read less

Thank you for taking the time to share this lovely review.

It's wonderful to hear that your mother has experienced such a dramatic and positive transformation since receiving care. Feeling safer, happier, and experiencing such a noticeable improvement in her health and wellbeing is the greatest compliment we could receive.

We're particularly pleased that she's developed such strong, meaningful relationships with our team - these connections are so important to quality care. Knowing that you can relax and trust that she's being well looked after means everything to us.

We're grateful for your confidence in us and honoured to be part of your mother's life. Read less

Thank you for your trust in our team. Read less

Thank you for your trust in us. Read less

Thank you so much for this wonderful feedback.

We're delighted to hear that the new team arrangement is working well and that the transition has been smooth. It's particularly pleasing to know that communication is excellent - keeping families informed with a phone call if there are any delays makes all the difference to peace of mind.

That all carers are prompt, polite and caring is exactly the standard we expect, and we're so pleased the new team has settled in well. Thank you for your trust and for taking the time to share such positive feedback. Read less

Thank you so much for your wonderful review. It brings us immense joy to hear that your mother looks forward to her visits and enjoys the happy, kind nature of her care worker. Treating our clients with dignity and respect is at the very core of what we do at Mercie Grace. We are also pleased to know that our management team has been able to smoothly accommodate your additional requests. We truly appreciate your support. Read less

Thank you so much for this wonderful feedback about our carer support group.

We're delighted to hear that the sessions have been valuable and that you've gained real confidence and insight from being part of the group. It's particularly pleasing to know that the facilitator has been incredibly helpful, taking the time to offer useful advice and support - that personal attention makes all the difference.

Supporting carers is just as important as supporting clients, and we're so pleased this group is meeting that need. Thank you for taking the time to share your feedback. Read less

Thank you for this deeply moving tribute to the care your mother received over four years.

We're profoundly touched by your words about the dedication and commitment our team showed throughout your mother's care journey, and particularly during that final difficult period. It's a privilege to have been able to support your family through such a long-term relationship, and to know that we made a real difference to your mother's quality of life - from the practical support with outings to being present during times of crisis.

The compassion shown by all our carers, and the exceptional dedication of one team member in particular, reflect the values we hold dear. Your mother was clearly greatly loved, and we were honoured to care for her.

Our deepest sympathies to you and your family at this time. Read less

Thank you so much for this wonderful review and for sharing your honest experience.

We completely understand that it can be difficult to welcome strangers into your home to care for a loved one, particularly when you're away. The fact that our team have helped you move from initial uncertainty to complete confidence means everything to us - that's exactly what we aim to achieve.

We're delighted that the carers are working so well with your mother and that you now have the peace of mind to be away knowing she's in excellent hands. Thank you for trusting us. Read less