Mercie Grace

15b Syston Town Square, Syston, Leicester LE7 1GZ
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1.2 1 Review
  • Mercie Grace, Leicester
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Good to Know

Owner

  • Mercie Grace Care Ltd

Person in charge

  • Beauty Muskwe (Manager)
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Mercie Grace Reviews (1)

1.2

Mercie Grace has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Mercie Grace has 1 review.

Overall Experience
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  • 0
  • 0
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  • 1
Date Published
  • 1
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Reviewer Connection to Mercie Grace
  • 1
Total of 1, showing 1-1
Review from W W (Daughter of Client) published on 17 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not use these carers if your parent has Dementia, I do not believe they are trained in this area to look after and care for a loved one. Although there are a couple of ladies who did try the majority have no empathy. Luckily we are a caring loving family and managed to get the carers changed
after four weeks which was far too long. It makes me sad to think somebody with no one would have them looking after and so-called caring for them.
Reply from Brighton Muskwe, Care Manager at Mercie Grace

We look after clients who live with dementia and they and their families are happy with the service. Looking after this lady was a good learning experience for the organisation and for the staff involved. We tried our level best but nothing was good enough for the family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Mercie Grace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.167 for Mercie Grace is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mercie Grace is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Mercie Grace

What Type of Services does Mercie Grace offer?

Mercie Grace offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has an Basic Service - more info.