Mercie Grace

15b Syston Town Square, Syston, Leicester LE7 1GZ
Review Us
9.5 18 Reviews
  • Mercie Grace, Leicester
Mercie Grace Care provides person-centred home care across Nottingham, Nottinghamshire, and neighbouring counties. The agency offers culturally sensitive support for adults and families, focusing on routines and informed choices through risk-assessed plans that promote independence.

Support is delivered through individualised schedules to help individuals maintain skills and social connection. Families are engaged in shared decision-making while staff provide companionship and practical support that respects dignity and emotional well-being.

Services include:
- Personal Care: Daily routines and medication management.
- Companionship: Social interaction and community integration.
- Dementia Support: Tailored programmes for individual needs.
- End-of-Life Care: Compassionate support focused on comfort.
- Live-in Support & Supported Living: Enabling independent living at home.

Staff are selected for interpersonal skills and receive mandatory training in:
- Safety & Health: Safeguarding Adults, Manual Handling, Health and Safety, Fire Safety, First Aid/Basic Life Support, and Lone Working.
- Clinical & Specialist Awareness: Medication Administration, Infection Prevention and Control, Diabetes, Epilepsy, Catheter Care, Dementia, Autism, and Learning Disabilities Awareness.
- Wellbeing & Rights: Nutrition and Hydration, Pressure Area Care/Skin Integrity, Mental Capacity Act (MCA), Equality and Diversity, Challenging Behaviour, and GDPR/Data Protection.

Multilingual staff are available to support diverse cultural needs, ensuring clear communication. Every individual’s preferences guide practice, with Mercie Grace Care working alongside health professionals to deliver consistent, dependable care that enables people to live safely at home.
Show Mercie Grace on the Map

Care Provided by Mercie Grace

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: £23.65 – £35.50

These prices are only a guideline, please contact Mercie Grace to find out the exact price for your requirements.

Contact Mercie Grace to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mercie Grace to get a personalised quote.

Good to Know

Owner

  • Mercie Grace Care Ltd
  • Privately Owned

Person in Charge

  • Beauty Muskwe (Manager)

Mercie Grace Reviews (18)

9.5

Mercie Grace has a Review Score of 9.5 (9.473) out of 10, based on 18 reviews in the last 2 years.
Over all time Mercie Grace has 18 reviews.

Overall Experience
  • 14
  • 3
  • 0
  • 0
  • 1
Date Published
  • 18
  • 17
  • 17
  • 18
  • 0
Reviewer Connection to Mercie Grace
  • 5
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 18, showing 1-18
Review from G T (Client) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As far as I'm concerned all the carers that help me are lovely, cheerful and helpful people. Obviously they can make mistakes but quite rarely. After all they are human! I do find, however that the "Office" has difficulty in organising visit times for me (do not know about other clients). I do appreciate
though that things can happen to delay visits and cause problems with visit times. I have asked that my three visits per day are as follows - Breakfast - arrive 8:30 to 9:15 - Lunch - arrive 12:30pm to 1:00pm and evening - arrive 7:00pm to 8:00pm
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you find our carers lovely and cheerful! We also sincerely appreciate your honest feedback regarding the scheduling of your visits. We have noted your preferred times for breakfast, lunch, and evening visits, and our management team will look into this immediately to ensure we are meeting your needs more consistently. Thank you for helping us improve our service!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P H (Son of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The number of carers was kept to minimum 3. Always on time and kind mannered, friendly and keen to help. Their communication to myself about any concerns or needs of my relative was excellent.
Respect was always paid to the property and contents.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for your kind feedback. We're really pleased to hear that you've been happy with the consistency of carers and the support provided to your relative.

Clear communication, punctuality, and respect for both our clients and their homes are very important to us, so it means a lot to know this has been your experience. Thank you for placing your trust in Mercie Grace Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H K (Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care has been good. Can't fault it.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for your lovely review! We are so pleased to hear that you 'can't fault' the care provided. We truly appreciate your feedback and are happy to support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul B (Husband of Client) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the service is very good, and the carers are very good. Some small blips - odd staff do not wear protection on their shoes and some turn the taps off too tight - training issues! On the positive any problems with health are immediately reported and dealt with. As for value for money no comparison
so we cannot state. The management we do not have much to do with so again cannot rate.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to share your honest feedback. We're pleased the overall service and care quality meet your expectations, and that health concerns are promptly addressed. We take your comments about training issues seriously - proper protocols around protective equipment and procedures are essential, and we'll address these matters with our team immediately. We'd welcome the opportunity to discuss your concerns about management interaction and value in more detail.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sylvia B (Sister of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well what can I say, we've had mercy Grace carers to look after my sister Ann, she has Alzheimer's and they took over from another company that weren't great. The wonderful ladies from Mercie Grace have looked after Ann for a couple of years now and we wouldn't know what to do without them! To say
these carers are outstanding isn't enough, the peace of mind they give us as a family is so valuable, their care is second to none, their professionalism, kindness , attention to detail and work ethic through the whole company is amazing. They call in to Ann every day morning and evening, to administer medication and food every week, they provide a sitting service twice a week and also provide a cleaning service for her each week, they have made her home sparkle, not only with their cleaning but with their personalities, thes ladies work so hard and ALWAYS have a smile on their faces and brighten Ann's day with laughter and their care of her. Give these ladies a call they ar truly awesome
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for this wonderful feedback. It's incredibly rewarding to know our team has been able to provide the peace of mind and quality care your family deserves. We're proud of our carers' dedication, professionalism, and the genuine warmth they bring to every visit. Knowing they brighten days with laughter and compassionate care truly reflects our core values. We're honoured to be trusted with this important responsibility and remain committed to maintaining these high standards
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for my carers. They help me to have a better quality of life than my aged disability would allow. I am always treated with respect and excellent care.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share your wonderful feedback. We're truly grateful to hear that our carers are making such a positive difference to your quality of life.

Your kind words mean the world to our team, and we'll be sure to share your praise with the carers who support you. Treating every client with respect and dignity is at the heart of what we do, and it's wonderful to know we're achieving this for you.
Thank you for trusting us with your care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kerrie A (Daughter of Client) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Using this company is overall very good. Staff are lovely and do their utmost to make sure clients' needs are met, and also keep me, the daughter, informed of any changes at all times.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to share your feedback. We're really pleased to hear that you've had a positive experience with our service and that our team has supported both your loved one and you as a family member.

Keeping relatives informed and ensuring our clients are treated with dignity and care is very important to us, so your kind words mean a great deal to the whole team. Thank you for trusting Mercie Grace Care, we're grateful to be part of your care journey.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Darren P (Son of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff who always appear to do their best. When problems happen, I can always trust them to find solutions and go the extra mile. I would be happy to recommend Mercie Grace.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you have found our team friendly and helpful. Building trust with our clients and their families is our top priority, so it means a great deal to know that you feel we go the extra mile to find solutions. We truly appreciate your recommendation of Mercie Grace
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to thank all the staff at merci grace.
They are professional, friendly, kind, caring, respectful I couldn't wish for a better team.
I would also like to thank them for their support and encouragement.
I feel privileged to have them by my side.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you have found our team friendly and helpful. Building trust with our clients and their families is our top priority, so it means a great deal to know that you feel we go the extra mile to find solutions. We truly appreciate your recommendation of Mercie Grace Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P F (Husband of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the service provided by Mercie Grace for Susan's care. We appreciate the variety of carers, all of whom seem well trained, polite and genuinely caring. In spite of their heavy work load and long working hours, they never seem flustered or in a hurry to leave, but always carry out their
duties in a calm manner, and tidy up before leaving. Our only other comment is that we would appreciate a more regular start time which can vary by 2 hours or more on occasions. Thank you all.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for your kind words and valuable feedback. We are pleased to hear that you are happy with the care provided to Susan and that our carers' dedication, politeness, and professionalism have made a positive impact.

We also understand your request for a more consistent start time for the carers. Please know that we take your feedback seriously, and we will do our best to ensure that the carers' schedules are more aligned with your preferences. We aim to provide a service that works seamlessly for both our clients and their families.

If there's anything more we can do to improve our service or address any further concerns, please do not hesitate to let us know.

We are grateful for your continued trust in Mercie Grace Care and look forward to maintaining the high standards you expect.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn B (Daughter of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional standard of care towards mummy .very good with her patient kind always friendly .like family ! Mummy loves them . Mummy been in hospital few times and not been an issue to start care again back at home. I have many appointments to go too and will change routine times so able to go while
mummy will be cared for . They do a good wash and mummy's hair brushed nails are clean . With dignity . They are very good with the hoist moving mummy onto a commode with ease. Back into bed . I find the team are bright and intelligent joyous to be around them . They observe mummy everyday and report any changes in her health mental and physical.overall experience we are both happy and satisfied with mercy grace care team.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share such a lovely review of our service at Mercie Grace. We are truly touched by your kind words.

It is a privilege to care for your mother, and we are delighted to hear that she feels like part of our family. Our team takes great pride in ensuring our clients are treated with the utmost dignity and respect, so hearing that she is happy with her personal care and that the transitions from hospital have been seamless means a lot to us.

We are also glad that our flexibility allows you to attend your own appointments with peace of mind. Thank you for your continued trust in our team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M A (Wife of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has had daily care over the last few months with Mercie Gracie carers who have been very caring and thoughtful even when things have been difficult. Lisa, Julie, Lydia and Pamela all make him smile with their humour and singing and are respectful to his needs. The rest of Lillian's team all
need to be praised as well, thank you all.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to leave such a lovely review. We are delighted to hear that your husband is enjoying his care and that our team has been able to bring a smile to his face with their singing and humour.

I will be sure to pass your kind words on to Lisa, Julie, Lydia, Pamela, and Lillian. They will be thrilled to know they are making such a positive difference. We feel very privileged to support you and your husband.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V T (Daughter of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care providers have been reliable and consistent. They are gentle and kind and thorough. Their manner is calm and caring. Mum has felt very safe and well cared for. The team leader has always been available when needed and more than willing to adapt or adjust to any needed changes.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share this lovely feedback. We are really pleased to hear that your mum has felt safe, comfortable, and well cared for, that is always our priority. Your kind words about the team's gentleness, consistency, and caring approach mean a great deal to us. We are also glad to know that the team leader's support and flexibility have made a positive difference. Thank you again for your trust and for recommending our service; it truly means a lot to everyone involved.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Muriel S (Daughter-in-law of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my mother in law is receiving from Mercie Care
The girls are very polite and attentive my mother in laws face always lights up when they arrive. Our family trust the girls one hundred percent. They always contact me if they think my mother in law needs extra care
I.e medication doctor etc they are very vigilant.
The girls are very respectful and always willing to carry out any extra needs required.
I would like to congratulate the office team also for all they do.
I am and will always be grateful for the good no excellent care given to mum
Thank you all
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to leave such a thoughtful and heartfelt review. We truly appreciate your kind words and the trust you place in Mercie Care.

We are delighted to hear how happy your mother in law is with our carers and that she looks forward to their visits. Knowing she feels comfortable, supported, and cared for means so much to our whole team.

Your comments about the carers' professionalism, attentiveness, and willingness to go the extra mile, as well as your recognition of the office team, will be shared with everyone. They work hard to provide safe, respectful, and compassionate care every day.

Thank you again for your wonderful feedback. We are very grateful to support your mother in law and your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan W (Son of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault any of the care these have provided for my mother. They look after her with the upmost respect and my mum always looks forward to them coming to help with what she needs. They have become part of my mum's weekly routine and are fantastic in everything that they do. The careers are a credit
to the company and go above and beyond for my mother.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you, Alan, for taking the time to share such a thoughtful review. We are genuinely pleased to hear how much your mother looks forward to our visits and that she feels respected and supported by the team. Knowing that our carers have become a valued part of her weekly routine means a great deal to us. Your kind words are very much appreciated and will be shared with the whole team at Mercie Grace. Thank you again for your trust and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steve W (Son of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has had a number of care providers of the last twelve months, but the team from Mercie Grace are head and shoulders above the rest! They have, since April 2025 shown my Mum the highest levels of care! I highly recommend them, they are out of this world!
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you, Steve, for taking the time to share your feedback. We are truly grateful for your kind words and for trusting Mercie Grace Care to support your mother.

Providing care that is respectful, compassionate, and centred on dignity is at the heart of what we do, and it is very encouraging to hear that this has been reflected in your experience. Your recommendation means a great deal to our team, and we will be sure to share your feedback with them.

Thank you again for your support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leigh-Anne S (Daughter of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and can be very difficult most of the time but the patience and care the carer's show her is wonderful. I have had lots of communication with Thelma and she is like my guardian angel, she goes above and beyond! Thank you to all the staff that do an amazing job under very difficult
circumstances.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you, Leigh-Anne, for taking the time to share such thoughtful feedback. We are truly grateful for your kind words and for trusting Mercie Grace Care to support your mum.

Providing patient, compassionate, and dignified care, especially in challenging circumstances, is something our team takes great pride in. It is very encouraging to hear that our carers commitment and communication have made a positive difference for your family.

Your appreciation means a great deal to our team, and we will be sure to share your feedback internally. Thank you again for your support and recommendation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W W (Daughter of Client) published on 17 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not use these carers if your parent has Dementia, I do not believe they are trained in this area to look after and care for a loved one. Although there are a couple of ladies who did try the majority have no empathy. Luckily we are a caring loving family and managed to get the carers changed
after four weeks which was far too long. It makes me sad to think somebody with no one would have them looking after and so-called caring for them.
Reply from Brighton Muskwe, Care Manager at Mercie GraceWe look after clients who live with dementia and they and their families are happy with the service. Looking after this lady was a good learning experience for the organisation and for the staff involved. We tried our level best but nothing was good enough for the family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Mercie Grace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for Mercie Grace is calculated as follows: ( (78 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 104 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mercie Grace is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

No image found

Beauty Muskwe

Job Title: Registered Manager and Founding Director

Beauty is the Registered Manager and Founding Director of Mercie Grace.

No image found

Brighton Muskwe

Job Title: Company Secretary Person and Director

Brighton is the Company Secretary and Director of Mercie Grace.

Frequently Asked Questions about Mercie Grace

What Type of Services does Mercie Grace offer?

Mercie Grace offers Home Care.

How many Carers does Mercie Grace employ?

Mercie Grace employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has an Enhanced Service - more info.