Submit a Review for Mercie Grace
15b Syston Town Square, Syston, Leicester, LE7 1GZ
View full details of Mercie GraceLatest Reviews for Mercie Grace
02 March 2026
On the whole, it was very helpful and it was nice having someone around making things easier.
02 March 2026
We are very happy with the service and care provided by the carers. They are understanding and patient with my mother-in-law, as she has dementia, and some days can be very challenging.
25 February 2026
All of your carers are very good at what they do for us,we could not ask for anything more
They are very kind and concerned about us,
And make us very happy and comfortable when we are with them thank you
25 February 2026
Always respectful, kind and caring. Always chatty and in a good mood. Really like all my regular carer's. Always explain what they are doing as I'm quite jumpy.
Only negative would be that new members aren't aware of my slow and quiet speech so don't always take the time to stop and listen to my
needs
25 February 2026
Its early days but so far so good! After looking after my mother for many years I now realise I need help as well as mum. It's hard letting strangers into your home and looking after your loved one but I'm slowly getting used to it, and the carers.
23 February 2026
My friend sometime complains the carers don't talk to her and being on her own she would welcome a bit more chat . She has sometimes said the management don't get back to her very quickly . Most of the time she is quite happy with them.
23 February 2026
My sister is the care user and has carers 3 times a day. She has found the care reliable and has confidence in the current team who look after her.
As a family member of the care user I have always found the communication excellent if there is a problem of any description. I can contact and receive
immediate advice and similarly, if the carers encounter a problem when they visit they also communicate well with me.
19 February 2026
I had a physio appointment at the hospital on Monday 12th January at 11am.
I was told to be ready for 9am and the transport would have a wheelchair for me to use.
I was then taken to the busy waiting room. I knew during my wait I would need to access water and toilet facilities. It took me ages
to get a member of staff to help me.
I was sat waiting to go home all afternoon. It was after 18.00 pm when I eventually got home.
I expected the carer would have been and left.
My day time medications had worn off and as my night medications made me sleep, I couldn't take them until I was in bed.
Deenaro saw the Transport arrive as she was leaving and she came back to help me she was awesome and she managed to keep me calm while she helped me. What an excellent carer. Absolutely marvelous. Deenaro got me straight into my bedroom saw to all my needs and she made sure I let my daughter know I was safe.
17 February 2026
The carers took over the care of my 94 year old Aunt following her discharge from hospital in December 2025. Initially she was reluctant to accept she needed the support but the carers have done a great job of displaying to her how much easier they can make her life.
All this without her feeling
that she is completely losing her independence. They provide personal care, medication, meal preparation and general support in a very professional and friendly manner. Their 3 visits a day provide me with the peace of mind that someone is looking out for her. They are very efficient at advising me of any issues and I feel confident she is in safe hands. They are very approachable and quick to respond to my questions
10 February 2026
As far as I'm concerned all the carers that help me are lovely, cheerful and helpful people. Obviously they can make mistakes but quite rarely. After all they are human! I do find, however that the "Office" has difficulty in organising visit times for me (do not know about other clients). I do
appreciate though that things can happen to delay visits and cause problems with visit times. I have asked that my three visits per day are as follows - Breakfast - arrive 8:30 to 9:15 - Lunch - arrive 12:30pm to 1:00pm and evening - arrive 7:00pm to 8:00pm
09 February 2026
The number of carers was kept to minimum 3. Always on time and kind mannered, friendly and keen to help. Their communication to myself about any concerns or needs of my relative was excellent.
Respect was always paid to the property and contents.
09 February 2026
The overall care has been good. Can't fault it.
05 February 2026
Overall, the service is very good, and the carers are very good. Some small blips - odd staff do not wear protection on their shoes and some turn the taps off too tight - training issues! On the positive any problems with health are immediately reported and dealt with. As for value for money no
comparison so we cannot state. The management we do not have much to do with so again cannot rate.
05 February 2026
Well what can I say, we've had mercy Grace carers to look after my sister Ann, she has Alzheimer's and they took over from another company that weren't great. The wonderful ladies from Mercie Grace have looked after Ann for a couple of years now and we wouldn't know what to do without them! To say
these carers are outstanding isn't enough, the peace of mind they give us as a family is so valuable, their care is second to none, their professionalism, kindness , attention to detail and work ethic through the whole company is amazing. They call in to Ann every day morning and evening, to administer medication and food every week, they provide a sitting service twice a week and also provide a cleaning service for her each week, they have made her home sparkle, not only with their cleaning but with their personalities, thes ladies work so hard and ALWAYS have a smile on their faces and brighten Ann's day with laughter and their care of her. Give these ladies a call they ar truly awesome
04 February 2026
I have nothing but praise for my carers. They help me to have a better quality of life than my aged disability would allow. I am always treated with respect and excellent care.
04 February 2026
Using this company is overall very good. Staff are lovely and do their utmost to make sure clients' needs are met, and also keep me, the daughter, informed of any changes at all times.
03 February 2026
Friendly, helpful staff who always appear to do their best. When problems happen, I can always trust them to find solutions and go the extra mile. I would be happy to recommend Mercie Grace.
03 February 2026
I would like to take this opportunity to thank all the staff at merci grace.
They are professional, friendly, kind, caring, respectful I couldn't wish for a better team.
I would also like to thank them for their support and encouragement.
I feel privileged to have them by my side.
03 February 2026
We are happy with the service provided by Mercie Grace for Susan's care. We appreciate the variety of carers, all of whom seem well trained, polite and genuinely caring. In spite of their heavy work load and long working hours, they never seem flustered or in a hurry to leave, but always carry out
their duties in a calm manner, and tidy up before leaving. Our only other comment is that we would appreciate a more regular start time which can vary by 2 hours or more on occasions. Thank you all.
26 January 2026
Professional standard of care towards mummy .very good with her patient kind always friendly .like family ! Mummy loves them . Mummy been in hospital few times and not been an issue to start care again back at home. I have many appointments to go too and will change routine times so able to go
while mummy will be cared for . They do a good wash and mummy's hair brushed nails are clean . With dignity . They are very good with the hoist moving mummy onto a commode with ease. Back into bed . I find the team are bright and intelligent joyous to be around them . They observe mummy everyday and report any changes in her health mental and physical.overall experience we are both happy and satisfied with mercy grace care team.
Latest Reviews for Mercie Grace
02 March 2026
On the whole, it was very helpful and it was nice having someone around making things easier.
02 March 2026
We are very happy with the service and care provided by the carers. They are understanding and patient with my mother-in-law, as she has dementia, and some days can be very challenging.
25 February 2026
All of your carers are very good at what they do for us,we could not ask for anything more
They are very kind and concerned about us,
And make us very happy and comfortable when we are with them thank you
25 February 2026
Always respectful, kind and caring. Always chatty and in a good mood. Really like all my regular carer's. Always explain what they are doing as I'm quite jumpy.
Only negative would be that new members aren't aware of my slow and quiet speech so don't always take the time to stop and listen to my
needs
25 February 2026
Its early days but so far so good! After looking after my mother for many years I now realise I need help as well as mum. It's hard letting strangers into your home and looking after your loved one but I'm slowly getting used to it, and the carers.
23 February 2026
My friend sometime complains the carers don't talk to her and being on her own she would welcome a bit more chat . She has sometimes said the management don't get back to her very quickly . Most of the time she is quite happy with them.
23 February 2026
My sister is the care user and has carers 3 times a day. She has found the care reliable and has confidence in the current team who look after her.
As a family member of the care user I have always found the communication excellent if there is a problem of any description. I can contact and receive
immediate advice and similarly, if the carers encounter a problem when they visit they also communicate well with me.
19 February 2026
I had a physio appointment at the hospital on Monday 12th January at 11am.
I was told to be ready for 9am and the transport would have a wheelchair for me to use.
I was then taken to the busy waiting room. I knew during my wait I would need to access water and toilet facilities. It took me ages
to get a member of staff to help me.
I was sat waiting to go home all afternoon. It was after 18.00 pm when I eventually got home.
I expected the carer would have been and left.
My day time medications had worn off and as my night medications made me sleep, I couldn't take them until I was in bed.
Deenaro saw the Transport arrive as she was leaving and she came back to help me she was awesome and she managed to keep me calm while she helped me. What an excellent carer. Absolutely marvelous. Deenaro got me straight into my bedroom saw to all my needs and she made sure I let my daughter know I was safe.
17 February 2026
The carers took over the care of my 94 year old Aunt following her discharge from hospital in December 2025. Initially she was reluctant to accept she needed the support but the carers have done a great job of displaying to her how much easier they can make her life.
All this without her feeling
that she is completely losing her independence. They provide personal care, medication, meal preparation and general support in a very professional and friendly manner. Their 3 visits a day provide me with the peace of mind that someone is looking out for her. They are very efficient at advising me of any issues and I feel confident she is in safe hands. They are very approachable and quick to respond to my questions
10 February 2026
As far as I'm concerned all the carers that help me are lovely, cheerful and helpful people. Obviously they can make mistakes but quite rarely. After all they are human! I do find, however that the "Office" has difficulty in organising visit times for me (do not know about other clients). I do
appreciate though that things can happen to delay visits and cause problems with visit times. I have asked that my three visits per day are as follows - Breakfast - arrive 8:30 to 9:15 - Lunch - arrive 12:30pm to 1:00pm and evening - arrive 7:00pm to 8:00pm
09 February 2026
The number of carers was kept to minimum 3. Always on time and kind mannered, friendly and keen to help. Their communication to myself about any concerns or needs of my relative was excellent.
Respect was always paid to the property and contents.
09 February 2026
The overall care has been good. Can't fault it.
05 February 2026
Overall, the service is very good, and the carers are very good. Some small blips - odd staff do not wear protection on their shoes and some turn the taps off too tight - training issues! On the positive any problems with health are immediately reported and dealt with. As for value for money no
comparison so we cannot state. The management we do not have much to do with so again cannot rate.
05 February 2026
Well what can I say, we've had mercy Grace carers to look after my sister Ann, she has Alzheimer's and they took over from another company that weren't great. The wonderful ladies from Mercie Grace have looked after Ann for a couple of years now and we wouldn't know what to do without them! To say
these carers are outstanding isn't enough, the peace of mind they give us as a family is so valuable, their care is second to none, their professionalism, kindness , attention to detail and work ethic through the whole company is amazing. They call in to Ann every day morning and evening, to administer medication and food every week, they provide a sitting service twice a week and also provide a cleaning service for her each week, they have made her home sparkle, not only with their cleaning but with their personalities, thes ladies work so hard and ALWAYS have a smile on their faces and brighten Ann's day with laughter and their care of her. Give these ladies a call they ar truly awesome
04 February 2026
I have nothing but praise for my carers. They help me to have a better quality of life than my aged disability would allow. I am always treated with respect and excellent care.
04 February 2026
Using this company is overall very good. Staff are lovely and do their utmost to make sure clients' needs are met, and also keep me, the daughter, informed of any changes at all times.
03 February 2026
Friendly, helpful staff who always appear to do their best. When problems happen, I can always trust them to find solutions and go the extra mile. I would be happy to recommend Mercie Grace.
03 February 2026
I would like to take this opportunity to thank all the staff at merci grace.
They are professional, friendly, kind, caring, respectful I couldn't wish for a better team.
I would also like to thank them for their support and encouragement.
I feel privileged to have them by my side.
03 February 2026
We are happy with the service provided by Mercie Grace for Susan's care. We appreciate the variety of carers, all of whom seem well trained, polite and genuinely caring. In spite of their heavy work load and long working hours, they never seem flustered or in a hurry to leave, but always carry out
their duties in a calm manner, and tidy up before leaving. Our only other comment is that we would appreciate a more regular start time which can vary by 2 hours or more on occasions. Thank you all.
26 January 2026
Professional standard of care towards mummy .very good with her patient kind always friendly .like family ! Mummy loves them . Mummy been in hospital few times and not been an issue to start care again back at home. I have many appointments to go too and will change routine times so able to go
while mummy will be cared for . They do a good wash and mummy's hair brushed nails are clean . With dignity . They are very good with the hoist moving mummy onto a commode with ease. Back into bed . I find the team are bright and intelligent joyous to be around them . They observe mummy everyday and report any changes in her health mental and physical.overall experience we are both happy and satisfied with mercy grace care team.