SOS Homecare Ltd - Warrington

Following a discharge from hospital, SOS arranged care to come when I arrived home, at first 4 visits a day now down to 2, from first carer to now, have found carers to be polite, kind, always ask if I need anything else, nothing is too much trouble, also check alarm, pendent & mobility also are in place. Am lucky, as apart from falls I can enjoy a decent time in my home with help. The office is professional, gentle & know my needs are met & approachable if any problems occur.

Happy because I take my tablet regularly now and I have shower two time in a week now.

The staff are friendly & so kind to Dad. They have become friends to him. Thank you.

SOS is a good care company, staffs are very supportive, the staffs are clean, helping, they keep to time, they don't come late. The staff are perfect. The management are supporting and helpful. I am happy with the service I am getting.

I have been very impressed with the service myself and my husband David (the person who needs help and support). They have been consistent in attending on time and the days agreed. They are polite and very personable with my husband, who has difficulty with communicating at times. They have also helped me with advice and suggestions on how can be useful and keep safe myself.

My sister-in-law has 4 calls per day from SOS. She knows what time to expect them and they don’t let her down. She likes to have a chat and feels safe knowing they are popping in regularly. If there is a problem they are quick to let me know and I don’t feel I have to check up on them as they are reliable. I have an app that shows me what’s happened at each visit and how my sister-in-law is feeling on that day. Very good reliable company.

I would have no hesitation in recommending SOS who provide care support for my 96 year old Dad who lives alone. Due to deteriorating dementia, his visits have increased from 1 per day to 4 per day over the last 12 months. His changing level of care needs have always been quickly accommodated with complete focus on ensuring his needs are appropriately covered. The carers are always very friendly and put my dad at ease during their visits while carrying out their care with empathy and professionalism. Any concerns they have about my dad are always quickly raised with us which gives us peace of mind. The app is also very useful to help us to see who is scheduled to visit, the times they are due and then details on what has happened during each visit.

Very friendly and professional. Had a few carers in the past but SOS Homecare at Stockton Heath are the best. The staff are really good with Mum. I like the fact that they have the app where you can see the notes written by the carers for each visit and contact between the office and myself is excellent taking the weight off my shoulders knowing she's in safe hands.

No hesitation in recommending SOS.

What can I say. Dad has Alzheimer's, we started having homecare in April 2023. The carers are very professional, Dad has built a good bond with the carers. They show respect and empathy with him. It is nice that he has a male carer as well as female. We started off with 3 calls a day, it has increased to 4 per day. Also, we have increased the visits at meal times as Dad needs some encouragement. I have built up a good relationship with some of the office staff who genuinely care for their service users, I like that it's a local company from the nearby village of Stockton Heath.