Home Care Providers Owned by SOS Homecare Ltd

Following a discharge from hospital, SOS arranged care to come when I arrived home, at first 4 visits a day now down to 2, from first carer to now, have found carers to be polite, kind, always ask if I need anything else, nothing is too much trouble, also check alarm, pendent & mobility also are in place. Am lucky, as apart from falls I can enjoy a decent time in my home with help. The office is professional, gentle & know my needs are met & approachable if any problems occur.

Kind, caring, understanding. My mum say there family. That means alot to all her children. Thank for doing great work.

Carers go the extra mile doing her hair most days

I will always be incredibly grateful to the whole team at SOS. Their support went far beyond what I expected and that level of care for us both was very special.

Happy because I take my tablet regularly now and I have shower two time in a week now.

The staff are friendly & so kind to Dad. They have become friends to him. Thank you.

Overall, we have found the service to be caring, responsive, and well managed. We would not hesitate to recommend them to other families.

I feel that as a client I have loved SOS Homecare and there carers the office staff do listen to me in a way when I have issues they deal with the issues as quickly as possible its just recently that I feel that if staff are off ill they have decided that a certain carer who I asked to be stopped for the timing of the carer and to not send the Carer again the issue was that are not doing the full time with me as a client Carer who comes and does 10 minutes long when my period for carers to attend is 30 minutes they was stopped and Im now being given that Carer again Im not sure how this happened but apart from that issue everything else is great and no other issues

SOS is a good care company, staffs are very supportive, the staffs are clean, helping, they keep to time, they don't come late. The staff are perfect. The management are supporting and helpful. I am happy with the service I am getting.

I have been very impressed with the service myself and my husband David (the person who needs help and support). They have been consistent in attending on time and the days agreed. They are polite and very personable with my husband, who has difficulty with communicating at times. They have also helped me with advice and suggestions on how can be useful and keep safe myself.

I can now care for myself and don't require SOS to provide my care . I will however point anyone in the manager's direction for care. Should I need care again I would not hesitate to return to SOS for care should I need it again.

Just wanted to write a quick review to highlight the amazing job you all did for our late dad. Since he began with SOS back in October 2023, our dad was cared for with dignity and respect, as well as a deep and genuine level of understanding of the rare condition he had. You were all very good at keeping his spirits up and you brought out his sense of humour which was amazing. When the 24-hour care at home began, we were blown away by the attention to detail and professionalism shown by all of your team. You allowed me and my sister to take a step back and enjoy our time with our dad rather than constantly care for him which made a huge difference. We will always be eternally grateful for how you cared for our dad in his last days, we take great comfort knowing he was comfortable, safe and in the environment he wished to be in. Thank you for everything.

My mum has received care in her own home from SOS for the last two years. We have both always found the carers to be kind, helpful, respectful and efficient. The office staff are responsive and sympathetic and will do whatever they can to facilitate the client's wants and needs.

I have been with SOS Homecare for 3 years in April, they are the best company I have been with prior to having several companies and having to leave them through no issues of my own. They treat you with respect, they go above and beyond, carers and office staff included. We are all like a little family and treated with respect. Keep up the good work team.

SOS has supported our son for a few years now. They take him out to craft groups and meals out or swimming or just for a brew and a chat. They are a lovely caring company. My son loves his time with them. They are so good with him. Very patient and understanding of his needs. I am so glad that we chose to use them as other providers had not met my expectations.

My sister-in-law has 4 calls per day from SOS. She knows what time to expect them and they don’t let her down. She likes to have a chat and feels safe knowing they are popping in regularly. If there is a problem they are quick to let me know and I don’t feel I have to check up on them as they are reliable. I have an app that shows me what’s happened at each visit and how my sister-in-law is feeling on that day. Very good reliable company.

I would have no hesitation in recommending SOS who provide care support for my 96 year old Dad who lives alone. Due to deteriorating dementia, his visits have increased from 1 per day to 4 per day over the last 12 months. His changing level of care needs have always been quickly accommodated with complete focus on ensuring his needs are appropriately covered. The carers are always very friendly and put my dad at ease during their visits while carrying out their care with empathy and professionalism. Any concerns they have about my dad are always quickly raised with us which gives us peace of mind. The app is also very useful to help us to see who is scheduled to visit, the times they are due and then details on what has happened during each visit.

Very friendly and professional. Had a few carers in the past but SOS Homecare at Stockton Heath are the best. The staff are really good with Mum. I like the fact that they have the app where you can see the notes written by the carers for each visit and contact between the office and myself is excellent taking the weight off my shoulders knowing she's in safe hands.

No hesitation in recommending SOS.

What can I say. Dad has Alzheimer's, we started having homecare in April 2023. The carers are very professional, Dad has built a good bond with the carers. They show respect and empathy with him. It is nice that he has a male carer as well as female. We started off with 3 calls a day, it has increased to 4 per day. Also, we have increased the visits at meal times as Dad needs some encouragement. I have built up a good relationship with some of the office staff who genuinely care for their service users, I like that it's a local company from the nearby village of Stockton Heath.