Brisca Healthcare Durham

Office 4, East Durham Business Centre, Wingate TS28 5HD
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9.7 30 Reviews
  • Brisca Healthcare Durham, Wingate
Brisca Healthcare Durham offers Homecare / Domiciliary Care Services in Durham City, East Durham, and the surrounding areas in County Durham region. They specialise in hourly care, live in care, supported living, sleep ins, working nights, respite care and short breaks for children.

The services include personal care, transfers in and out of bed, helping with housework, shopping, prompting/administering medication, attending GP appointments, collection prescriptions, food preparation, etc.
   
The trained and friendly staff at Brisca Healthcare make sure people needing home care support have their needs and wishes met while their dignity and independence are upheld.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.83 – £24
  • Weekly Live-in Care Fees: £1400 – £1800

Fees are depended on the needs of the clients/Service-User

These prices are only a guideline, please contact Brisca Healthcare Durham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Prieska Chimhini (Registered Manager)
9.7

Brisca Healthcare Durham has a Review Score of 9.7 (9.678) out of 10, based on 30 reviews in the last 2 years.
Over all time Brisca Healthcare Durham has 30 reviews.

Overall Experience
  • 21
  • 8
  • 1
  • 0
  • 0
Date Published
  • 30
  • 10
  • 19
  • 30
  • 0
Reviewer Connection to Brisca Healthcare Durham
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from J O (Sister of Client) published on 23 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers were respectful and polite at all times. Very helpful and kept my sister's dignity at all times. They made sure she had what we needed and that she had no bed sores etc. Since having a catheter fitted my sister felt she no longer needed the service.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thanks for the lovely review and wonderful words. We are glad to be of help to your sister during this short period of time.

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Review from Kelly J (Mother of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My little boy seems to enjoy his weekends. Especially with one member of staff who he always talks about on his return home... I would definitely recommend this service to others. Very caring and friendly staff. Great work :)
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your feedback. We are glad to hear that you are happy with our services and support that is being provided to your son. We will pass on the feedback to that member of staff. She is going to feel encouraged.

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Review from Louise J (Mother of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brisca have been absolutely amazing with my severely disabled with autism and learning disabilities. His carers are 5 stars and he loves going out with them. He always has a brilliant time, would recommend them 100%.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your fantastic experience with us. Providing excellent service and ensuring satisfaction are our top priorities, and it's incredibly rewarding to know that we are meeting your expectations. Your feedback to Brisca, is a great motivation for our team to continue delivering exceptional service.

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Review from Mylene F (Relative of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a boy's mother who uses Brisca Healthcare services. I feel quite fortunate to have been introduced to and used the services of this team.
I have been able to encounter two primary good features with them that I have found extremely rare in a caring profession that looks after a very complex, extremely
challenging boy like my child. These are;
First and foremost, the kindness, diligence, forbearance and patience of the personnel who are presently caring for my child and who genuinely work in the necessary hours, despite how difficult the day may be.
Second, the manner in which this business lived up to the promise that "they will work with your family." They are genuinely adaptable and will work the hours that suit the requirements of your family.
All I can hope for is that they stay that way and are able to provide other families in need of similar services with this kind of wonderful assistance.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

We are very grateful for your time in leaving us such a positive review. We would not be able to grow and develop without feedback like yours. we are thrilled you are having a good experience with us and we hope to maintain such great standards. Thank you once again.

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Review from H B (Client) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for a positive review of Brisca Healthcare. We aim to work hard and improve in all the areas we provide services to ensure we will be able to get a five-star rating in the future.

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Review from B H (Son of Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from a few minor teething problems, the service has been very good. My mother is happy with the carers and has a good rapport with them.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Brisca Healthcare is providing a reliable service to your mother. It means a lot to us that your mother feels comfortable with all the care experts. Our team strives to build trusting relationships with our clients. We're also happy to hear that the management team goes above and beyond to ensure all the concerns are responded to and resolved. Thank you again for your kind words and for highly recommending us.

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Review from S S (Daughter of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone who came to visit Dad in what was to be his last few days was lovely. They were kind, caring and supportive and carried out their duties with dignity and respect for Dad and the rest of the family. Thank you everyone.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your feedback. We are glad to hear that you are happy with our care services and support that was provided to dad and the whole family. Regards Brisca management.

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Review from John H (Husband of Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brisca was easy to contact, and sent very clear email re costs and services offered.
This was our first venture into finding a carer to cover for me, looking after my wife when I had lengthy hospital appointments.
It was a very positive experience, and both my wife and I were very happy with our carer
who turned up early to find out exactly what we wanted.
Thank you Brisca.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. It was a pleasure to care for your wife and the carer enjoyed having their chats with her. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible.

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Review from Lyn A (Private Carer of Client) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team are professional at all times, showing the client the utmost dignity. Most of them are friendly and respectful, property is left tidy. They are always punctual, all in all a good experience all around.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible. It was a pleasure working with you and the service user.

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Review from L S (Niece of Client) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Brisca Healthcare has been positive. The carers are professional and understanding of the patient/client, even in challenging circumstances.
They understand that it is an emotional time for families when a member needs extra care/support and also for the patient/client. The carers
from Brisca have kept us up to date at every step and shown much kindness to my uncle.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. It was a pleasure to care for your uncle. We are always here to help in any way. We at Brisca Healthcare love what we do, and we take pride in ensuring our clients receive the best care possible.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Brisca Healthcare Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Brisca Healthcare Durham is calculated as follows: ( (125 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 174 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brisca Healthcare Durham is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (1)

Prieska

Prieska Chimhini

Job Title: Managing Director Joined: 2014

Prieska has 10 years of teaching experience in primary education (from 1996) and 2 years experience of teaching Adult Education in Business Studies and Economics. She has also run a cleaning business for 2 years (2007 to 2009) which enriched her transferrable skills in different areas. She has also done voluntary work for six months, as an administrative assistant at Imperial NHS Trust (Charing Cross Hospital), learning for work from May 2014 to October 2014. Currently, Prieska is the Managing Director at Brisca Healthcare Ltd. She has been in this position since August 2014. During her spare time, she does Healthcare Business consultations and coaching to new start-up Businesses in the Healthcare sector. Prior to that, Prieska worked as a Health Care Assistant for Bupa Care Homes for 4 years, working both day and night shifts with elderly people. She further worked for Essex County Council at Hargrave House for 5 years, working with children and young adults who are Autistic and have challenging behaviour. She also had experience in domiciliary care as she once worked for Red Spot Group and Thurrock Council. Prieska loves to serve the community she lives. She is the founder and Chairperson for She-Unity Support, a Registered Charity Organization, aimed to assist BME African women in the UK experiencing domestic violence and abuse.


Qualifications: Diploma in Education, Level 5 Diploma in Principles of Management and Leadership, Cert in Business Admin, Bed EAPPS, PGCE, MBA, MSc HRM.

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