Brisca Healthcare Durham

Office 4, East Durham Business Centre, Wingate TS28 5HD
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9.7 30 Reviews
  • Brisca Healthcare Durham, Wingate
Brisca Healthcare Durham offers Homecare / Domiciliary Care Services in Durham City, East Durham, and the surrounding areas in County Durham region. They specialise in hourly care, live in care, supported living, sleep ins, working nights, respite care and short breaks for children.

The services include personal care, transfers in and out of bed, helping with housework, shopping, prompting/administering medication, attending GP appointments, collection prescriptions, food preparation, etc.
   
The trained and friendly staff at Brisca Healthcare make sure people needing home care support have their needs and wishes met while their dignity and independence are upheld.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.83 – £24
  • Weekly Live-in Care Fees: £1400 – £1800

Fees are depended on the needs of the clients/Service-User

These prices are only a guideline, please contact Brisca Healthcare Durham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Prieska Chimhini (Registered Manager)

Brisca Healthcare Durham Reviews (30)

9.7

Brisca Healthcare Durham has a Review Score of 9.7 (9.678) out of 10, based on 30 reviews in the last 2 years.
Over all time Brisca Healthcare Durham has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brisca Healthcare Durham
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Total of 30, showing 1-20
Review from Christine W (Wife of Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't have enough words to describe how wonderful your team were with my husband. They were all so caring to him they give him the love as if he was their own, it always put a smile on his face when they came in and I know he always make them smile by the time they left. Sadly he passed away on the
8th May. But I will never forget what a pleasure it was to call them family.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.

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Review from Gladys D (Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing too much trouble for carers to do things for you. Management also very helpful.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your kind words. We are delighted you are happy with the care we provide, and it's a pleasure to receive a good rating. Many thanks

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Review from E Y (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers call 4 times a day to help mam with her every day living after she fell twice in the space of 6 weeks and broke both hips.
They are helpful and polite and nothing is to much trouble.
After a bad experience with another care company, the staff at Brisca are a breath of fresh air
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service. We are glad that you are pleased! Best wishes from all of us.

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Review from Geoffrey G (Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More than happy with all aspects of Brisca Healthcare.
Happy staff and a good patient relationship.
Thanks for your help.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to leave a review for us, we really appreciate the high rating. Thank you

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Review from C W (Partner of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carer sits with the client and makes him a drink and empties the urine bottle that's it really. She doesn't take his cup out and she sometimes goes to sleep and has her feet on the sofa when I walk in. She has no manners she goes to our toilet without asking.
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Review from M T (Wife of Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say we have found no problems with this team of dedicated carers. We have found all of Brisca Healthcare to be thoughtful, kind and conscientious. Every one of them carries out their duties efficiently while still being caring and friendly.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to leave a review for us, we really appreciate the five star rating. Thank you

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Review from John C (Client) assisted by family/friend published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think you or a good team to work with and I would let everyone know about you. Your team are always on time if not you always phone to let us know. You are friendly and that is what I like about you.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for such a great rating and for the recommendation! We strive for excellence and thank you for taking the time to leave us a review. We do appreciate.

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Review from Carol R (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has Alzheimers and Vascular dementia and often has challenging behaviour. When her original care company could no longer provide the time and care to meet her needs we were very pleased that Brisca could step in.
All the carers have dealt with mam exactly as we asked.They are compassionate and
friendly and do a great job. They spend the time needed to ensure she is clean and well nourished.
Communication with the administration team is excellent , any tiny teething problems have been promptly sorted out. Any requests have been agreed without problem.
Over all Brisca has give my sister and I peace of mind that mam is safe in her own home.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your kind words. We are delighted you are happy with the care we provide, and it's a pleasure to receive your five-star rating.Many thanks

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Review from Gillian B (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brisca care started to visit my mother in March 2025 , they offer 30mins care each morning distributing medication, my mother enjoys there service and jolly personality's , we as a family have found all of the staff helpful and efficient and I would not hesitate to recommend them to anyone needing a
helping hand .
My mother has never had any help and was very sceptical when we suggested it , but she is very happy and looks forward to her chats with the carers when they visit .
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to share your experience with us! We're absolutely delighted to hear that our team made a difference in your loved one's care. It's truly heart warming to know our efforts are making a positive impact and your kind words inspire us to keep delivering the best possible support to our community. We're here for you whenever you need us and we're so grateful to be part of your journey. It is an honour and a privilege to do what we do.

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Review from Felicity S (Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Brisca health care for over a year now having come from another care provider where the quality of care was very inconsistent. There is a sharp contrast in the care I receive from Brisca which is consistently of a high standard. They Provide me with personal care as well as help with
household tasks and these are carried out very throughly. The carers are patient and very pleasant ,professional and turn up on time. The standards are maintained throughout the orgainsation with office staff being efficient pleasant to talk to and amenable when making any changes to times.I have always managed to contact someone in the organisation. I am very pleased with my care.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for the feedback and for rating us! We take take pride in providing quality care , keeping our service- users happy and safe in their own homes. We're glad you feel we do this well! Thanks again for the recommendation, and have an amazing day!

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Review from Geoffery H (Husband of Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience with Brisca Healthcare has been very good. Staff have been excellent, my wife was treated with dignity, also clean and changed to a good standard. I am very happy with the service we have received.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to write this amazing feedback, it really does mean a lot to our team. It was a pleasure looking after your wife and we are very happy that the experience had such a positive impact. All the best.

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Review from J D (Grandmother of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great company. My grandson is autistic and the carers are fantastic with him. Very patient and kind.
Any queries are answered immediately. Pleasure working with them. My grandson is happy and always comes home in such a good mood.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to leave a review for us, we really appreciate.

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Review from Donna W (Mother of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Brisca Healthcare since July 2024 for school holiday short breaks for our son. They completed a home visit prior to him starting where she met our son and listened intently to his support needs where she developed a person-centred plan so she could ensure his needs were met.
We
are so pleased with the support our son receives, he gets excited when he sees he is going out with his support worker and they always provide him with activities he enjoys and follow his support plan.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for such a positive feedback. The supporting staff will feel so encouraged. We do appreciate it.

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Review from Mark C (Father of Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brisca Healthcare Durham have provided respite for my disabled daughter during school holidays since Easter 2024. As a single father this has been a huge help and I can't praise Brisca and their staff enough. They have gone above and beyond expectations ensuring my daughter is cared for to the highest
of standards.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.

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Review from A H (Son-in-law of Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law always looks forward to his companionship walks, twice a week, with the staff from Brisca Healthcare Durham. He is in a wheelchair so struggles to get out of the house. The staff who attend are always very friendly and reassuring and attend to all his needs during his walks. The admin
staff and the management team are also very professional and nothing is ever too much trouble. I would highly recommend Brisca Healthcare Durham.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for giving us a positive review. We are delighted you are happy with our service and appreciate you taking the time to send your feedback. We are grateful.

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Review from Helene G (Mother of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that attend my home to care for my son are very respectful and caring and always happy and a delight to have in my home and me and my son enjoy seeing them on a daily basis and all of them have a really good rapport with my son.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.

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Review from Jean S (Client) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are always very polite and cheerful, loving and caring and always on time.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

We really appreciate your review and thank you for your lovely feedback. We will share your kind compliments with the team.

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Review from Lynnette T (Daughter of Client) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brisca Healthcare has been caring for Mam for over a year now. She has complex needs and requires two carers at each visit. She has had continuity of care from day one. All of the carers treat Mam with the utmost respect and have a really good rapport with her, always professional, friendly, polite
and importantly, make her feel safe. As family, we are so grateful for the attention to detail in their care of her. They inform me immediately of any concerns, no matter how small, and in doing so, have been instrumental in picking up on infections at an early stage. I cannot recommend them highly enough.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for the great review! Please let us know if there is anything else we can do for you; we are more than happy to help! All the best from Brisca Healthcare staff.

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Review from J M (Father of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brisca Healthcare and its staff were incredibly helpful and supportive with our autistic son and definitely recommend them to anyone who would benefit from them. Our autistic son liked the carers initially, which was great.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service in the area so we are pleased that you are pleased! Best wishes from all of us.

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Review from M W (Wife of Client) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot express how grateful I and my family are to Brisca Healthcare for the absolutely wonderful care you all provided for my husband during his final weeks.
Not only did the whole team provide the highest level and quality of care, but they did so with compassion, empathy and understanding.
In addition, they also gave moral support to our close family in what was a very challenging time and went above and beyond the level of support we expected to receive.
Brisca Healthcare you all do an amazing job - we couldn't have managed without you.
With our sincere thanks.
Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service in the area so we are pleased that you are pleased! Best wishes from all of us.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Brisca Healthcare Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Brisca Healthcare Durham is calculated as follows: ( (125 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 174 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brisca Healthcare Durham is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Prieska

Prieska Chimhini

Job Title: Managing Director Joined: 2014

Prieska has 10 years of teaching experience in primary education (from 1996) and 2 years experience of teaching Adult Education in Business Studies and Economics. She has also run a cleaning business for 2 years (2007 to 2009) which enriched her transferrable skills in different areas. She has also done voluntary work for six months, as an administrative assistant at Imperial NHS Trust (Charing Cross Hospital), learning for work from May 2014 to October 2014. Currently, Prieska is the Managing Director at Brisca Healthcare Ltd. She has been in this position since August 2014. During her spare time, she does Healthcare Business consultations and coaching to new start-up Businesses in the Healthcare sector. Prior to that, Prieska worked as a Health Care Assistant for Bupa Care Homes for 4 years, working both day and night shifts with elderly people. She further worked for Essex County Council at Hargrave House for 5 years, working with children and young adults who are Autistic and have challenging behaviour. She also had experience in domiciliary care as she once worked for Red Spot Group and Thurrock Council. Prieska loves to serve the community she lives. She is the founder and Chairperson for She-Unity Support, a Registered Charity Organization, aimed to assist BME African women in the UK experiencing domestic violence and abuse.


Qualifications: Diploma in Education, Level 5 Diploma in Principles of Management and Leadership, Cert in Business Admin, Bed EAPPS, PGCE, MBA, MSc HRM.

Frequently Asked Questions about Brisca Healthcare Durham

What Type of Services does Brisca Healthcare Durham offer?

Brisca Healthcare Durham offers Home Care.

How many Carers does Brisca Healthcare Durham employ?

Brisca Healthcare Durham employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brisca Healthcare Durham to verify any information. View our terms and conditions. Brisca Healthcare Durham has an Enhanced Service - more info.