
All of the carers are attentive, courteous and give a dignified serviceJ B(Daughter of Client/Service User)

All of the carers are attentive, courteous and give a dignified serviceJ B(Daughter of Client/Service User)

Prime Staff delivers warm, personalised home care services that help people live happily and independently in their own homes. Every care plan is crafted to meet the individual needs of each person.
The agency offers professional domiciliary care, live-in care, companionship visits, respite care for family carers, and both day and night sitting services. Support is available for younger adults aged 18+ and older adults aged 65+, covering everything from help...
Prime Staff delivers warm, personalised home care services that help people live happily and independently in their own homes. Every care plan is crafted to meet the individual needs of each person.
The agency offers professional domiciliary care, live-in care, companionship visits, respite care for family carers, and both day and night sitting services. Support is available for younger adults aged 18+ and older adults aged 65+, covering everything from help with daily routines to full-time, live-in care. Whether it’s personal care, household support, or pleasant companionship, the team delivers every visit with compassion and respect.
Prime Staff commits to promoting independence, dignity, and peace of mind. By listening closely to clients and their loved ones, they create reliable, high-quality care plans that not only assist daily living but enrich life at home. With a reputation built on continuity, kindness, and genuine connection, the agency helps clients feel secure, valued, and uplifted.
Care Provided by Prime Staff
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Every care package is unique, so fees are discussed and agreed individually to suit each person’s needs. Private rates remain competitive, and the team works closely with local authorities and health boards to make high-quality care accessible to all.
The price(s) shown are provided by the agency. Contact Prime Staff for full pricing details and T&Cs.
Contact Prime Staff to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Prime Staff Ltd
- Private Owned
Person in charge
- Jennifer Austin (Registered Manager)
Prime Staff Reviews (11)
Prime Staff has a Review Score of 9.8 (9.775) out of 10, based on 11 reviews in the last 2 years.
Over all time Prime Staff has 11 reviews.
When my mother reached the palliative stage of her life and needed 2 carers to attend to her needs Prime Staff became involved. They were friendly, professional and punctual, visiting four times a day. Not only were the six members of staff who looked after her kind, attentive and genuinely caring...
When my mother reached the palliative stage of her life and needed 2 carers to attend to her needs Prime Staff became involved. They were friendly, professional and punctual, visiting four times a day. Not only were the six members of staff who looked after her kind, attentive and genuinely caring towards her, they also gave me helpful advice and were a huge support to me both practically and physically at what was a difficult and exhausting time which went on far longer than was expected. I can't thank them enough for being there for us when we needed it.
It was a privilege for our team to care for your mum and to be able to support you and your family during such a difficult and exhausting time. We know...
Thank you so much for taking the time to leave such a lovely and thoughtful review. It genuinely means a great deal to all of us at Prime Staff.It was a privilege for our team to care for your mum and to be able to support you and your family during such a difficult and exhausting time. We know that palliative care is about so much more than completing care tasks; it is about kindness, dignity, reassurance and simply being there for people when they need us most.
Your kind words about the six members of staff who cared for your mum will be shared with them, and we know they will mean an enormous amount. We are very proud of the care and compassion they showed.
Thank you for trusting us to be part of your mum's care. It was an honour to support you all, and we are incredibly grateful for your kind words.
With very best wishes from everyone at Prime Staff.
It has now been over 5 months since Prime Care took over the daily care and needs for my wife and during this time her heath has continued to improve. Each day she is woken with a smile, a kind word and the professional care that she needs. All of the Prime Care staff interact with songs and...
It has now been over 5 months since Prime Care took over the daily care and needs for my wife and during this time her heath has continued to improve. Each day she is woken with a smile, a kind word and the professional care that she needs. All of the Prime Care staff interact with songs and reassurance, this makes the daily care provided to be an enjoyable experience. Attention is always given to meet her needs. I have found that the care staff are always willing to adapt to any challenge that is put in front of them. My wife and I can't thank them enough. Best regards.
You staff looked my dad very well until he passed away Wednesday morning. Thank you.
You staff looked my dad very well until he passed away Wednesday morning. Thank you.
On behalf of everyone at Prime Staff Ltd, please accept our sincere condolences on the loss of your dad. It was a privilege to support him and your family, and we are grateful that...
Thank you so much for taking the time to leave such a kind review during what must be an incredibly difficult time.On behalf of everyone at Prime Staff Ltd, please accept our sincere condolences on the loss of your dad. It was a privilege to support him and your family, and we are grateful that you felt he was cared for so well during his final days.
Your kind words mean a great deal to our team, who are committed to providing compassionate, dignified, and person-centred care. We will ensure your feedback is shared with the carers and management team, as we know it will mean so much to them.
Our thoughts are with you and your family at this sad time.
Kind regards,
Very caring staff, will do anything to help, friendly, supportive. Office managers are very good, very helpful when need to change due to hospital appointments, etc. Nothing is too much trouble. I would recommend this company to anyone needing care.
Very caring staff, will do anything to help, friendly, supportive. Office managers are very good, very helpful when need to change due to hospital appointments, etc. Nothing is too much trouble. I would recommend this company to anyone needing care.
Thank you so much for your kind review. We are truly grateful for your lovely feedback about both our care staff and office team. It means a great deal to know that you feel supported, respected and well cared for, and that our flexibility and communication have made a positive difference to your...
Thank you so much for your kind review. We are truly grateful for your lovely feedback about both our care staff and office team. It means a great deal to know that you feel supported, respected and well cared for, and that our flexibility and communication have made a positive difference to your experience. Providing compassionate, person-centred care is extremely important to us, and your recommendation is greatly appreciated by the whole team. Thank you again for taking the time to share your experience with us.
Words cannot express how wonderful these carers are. They treated not only mum, but my sister and I with professionalism, care and dignity. Each had their own personality, but each and every one was amazing from my first phone call to the last visit. I was so grateful to the Prime Staff. Thank you,...
Words cannot express how wonderful these carers are. They treated not only mum, but my sister and I with professionalism, care and dignity. Each had their own personality, but each and every one was amazing from my first phone call to the last visit. I was so grateful to the Prime Staff. Thank you, and god bless you all.
Thank you for taking the time to leave such a thoughtful and heartfelt review. It truly means so much to our whole team to know that the care and support provided made a positive difference during such an important time.
Providing compassionate, dignified and person-centred care is at the heart...
Thank you for taking the time to leave such a thoughtful and heartfelt review. It truly means so much to our whole team to know that the care and support provided made a positive difference during such an important time.
Providing compassionate, dignified and person-centred care is at the heart of everything we do, and it is incredibly rewarding to hear that this was reflected in the support given not only to your loved one, but also to the family around them. Moments like these are why our staff feel so passionate about the work they do.
Your kind words will be shared with the team, who will be deeply touched to know that their care, kindness and professionalism were appreciated. Thank you again for allowing us the privilege of supporting your family.
Warmest regards,Jennifer Austin
Registered Manager
Prime Staff Ltd
The care that my husband received was excellent. We had an unfortunate experience with the first care company that came in. We could constantly see the difference with homecare. All the staff who came to David were very well trained, very caring and very courteous to him and also to myself and my...
The care that my husband received was excellent. We had an unfortunate experience with the first care company that came in. We could constantly see the difference with homecare. All the staff who came to David were very well trained, very caring and very courteous to him and also to myself and my family. As it was palliative care it was only for a short time but it certainly helped with his quality of life.
Thank you for taking the time to share your experience. We are truly grateful for your kind words and are honoured that we were able to support your husband and your family during such a difficult time. Providing compassionate, dignified and high-quality palliative care is incredibly important to...
Thank you for taking the time to share your experience. We are truly grateful for your kind words and are honoured that we were able to support your husband and your family during such a difficult time. Providing compassionate, dignified and high-quality palliative care is incredibly important to us. It means a great deal to know that our team made a positive difference and helped to enhance his quality of life. Your feedback will be shared with the staff involved.
My wife was only cared for for 3 weeks before she passed away. During that time I couldn't fault the care given to her. The team were very professional and nothing was too much trouble for them.
My wife was only cared for for 3 weeks before she passed away. During that time I couldn't fault the care given to her. The team were very professional and nothing was too much trouble for them.
Thank you, J, for taking the time to provide feedback on the care your wife received from Prime Staff Ltd.
Please accept our sincere condolences on your loss. We understand how difficult this period must have been for you, and we are grateful that you have shared your experience with us.
We...
Thank you, J, for taking the time to provide feedback on the care your wife received from Prime Staff Ltd.
Please accept our sincere condolences on your loss. We understand how difficult this period must have been for you, and we are grateful that you have shared your experience with us.
We are pleased to hear that you found the care provided to your wife during her final weeks to be professional and attentive, and that our team supported her with dignity and respect. Providing high-quality, compassionate end-of-life care is a responsibility we take extremely seriously, and your feedback reassures us that this standard was achieved.
Your comments will be shared with the staff involved, as recognition of their professionalism and commitment during such an important time.
Thank you once again for your kind words and for placing your trust in Prime Staff Ltd.
Yours sincerely,
I...
I would highly recommend this company!!
Thank you so much for taking the time to share such a heartfelt review. It means a great deal to our team to know that we were able to bring comfort and support to your mum and your family during such a difficult and important time. We are truly honoured that you placed your trust in us in her...
Thank you so much for taking the time to share such a heartfelt review. It means a great deal to our team to know that we were able to bring comfort and support to your mum and your family during such a difficult and important time. We are truly honoured that you placed your trust in us in her final days.
Our staff are dedicated to delivering care that respects each persons dignity, wishes and individuality, and knowing that this was felt by you and your family is deeply appreciated. We will make sure your kind words are shared with the team.
Thank you again for your recommendation. Please do reach out if we can offer any further support.
Warmest regards,Jennifer Austin
Registered Manager, Prime Staff Domiciliary Care
Fantastic experience to date so far over the past few months. We cannot fault the staff, carers and management at all. Care has been superb with no complaints whatsoever. All of the carers are attentive, courteous and give a dignified service. Management visits also complement the staff and give an...
Fantastic experience to date so far over the past few months. We cannot fault the staff, carers and management at all. Care has been superb with no complaints whatsoever. All of the carers are attentive, courteous and give a dignified service. Management visits also complement the staff and give an even more caring experience.
Extremely well recommended. Please keep up the good work.
Thank you so much for your wonderful feedback. It truly means the world to us to know that your family has felt supported and cared for. Our carers and management team take great pride in providing care that is kind, dignified and personal, so hearing that this has made a difference really touches...
Thank you so much for your wonderful feedback. It truly means the world to us to know that your family has felt supported and cared for. Our carers and management team take great pride in providing care that is kind, dignified and personal, so hearing that this has made a difference really touches our hearts. We'll be sure to share your lovely words with the whole team - they'll be delighted to know how valued their care is. Thank you again for your trust and for recommending us.
We would highly recommend this company they made a difficult time easier to get through.
We would highly recommend this company they made a difficult time easier to get through.
Thank you so much for your kind words, Roger. We are truly grateful for your recommendation and pleased to hear that our team were able to support your wife and family with compassion and respect during such a difficult time. It means a great deal to us to know that we could help make things a...
Thank you so much for your kind words, Roger. We are truly grateful for your recommendation and pleased to hear that our team were able to support your wife and family with compassion and respect during such a difficult time. It means a great deal to us to know that we could help make things a little easier. We will be sure to share your feedback with the carers who supported you, as they will be touched to know the difference they made.
The carers are very understanding, patient and always do there very best. They are helpful and give the very best care. They always keep us informed and up to date with everything. I highly recommend.
The carers are very understanding, patient and always do there very best. They are helpful and give the very best care. They always keep us informed and up to date with everything. I highly recommend.
Thank you, Jackie, for sharing such kind feedback. Its wonderful to hear that you feel supported and kept informed, and that our carers are making a difference for your loved one. Your words mean a lot to us, and well make sure the team knows how much their care is appreciated. Were always here whenever you need us.
News (0)
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Prime Staff.
Meet the Team (2)

With over 15 years in the health and social care sector, the Managing Director is committed to delivering exceptional home care and domiciliary care...
With over 15 years in the health and social care sector, the Managing Director is committed to delivering exceptional home care and domiciliary care services to individuals and families across Stoke-on-Trent and surrounding areas. Their focus is on building a highly skilled and compassionate team who provide support with professionalism, empathy, and respect.
Believing that “your family are our family,” they bring a personal, people-focused approach to leadership. Services are designed to meet a wide range of needs, from personal care to live-in care and dementia care, always ensuring dignity and comfort.
Currently completing a Level 7 Senior Manager qualification, they continue to develop their leadership skills to strengthen service quality and inspire a culture of kindness, consistency, and excellence.

With over two decades of experience providing home care, domiciliary care, live-in care, and dementia care, the Registered Manager brings both skill...
With over two decades of experience providing home care, domiciliary care, live-in care, and dementia care, the Registered Manager brings both skill and compassion to their role. Having worked in residential and nursing care settings, they understand the importance of adapting support to suit each person’s unique needs.
Based in Stoke-on-Trent, they are known for being approachable, people-focused, and committed to delivering the highest quality service. Holding a QCF Level 5 in Adult Residential Management and currently studying for a Level 7 Senior Manager qualification, they lead the team with dedication, warmth, and a clear focus on helping clients live with dignity and independence.
Frequently Asked Questions about Prime Staff
How many Carers does Prime Staff employ?
Prime Staff employs 49 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Staff to verify any information. View our terms and conditions. Prime Staff has an Enhanced Service -what an Enhanced Service includes.