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Prime Staff

11 Victoria Road, Fenton, Stoke-on-Trent, Staffordshire ST4 2HE
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All of the carers are attentive, courteous and give a dignified serviceJ B(Daughter of Client/Service User)
Prime Staff, Stoke-on-Trent

Prime Staff delivers warm, personalised home care services that help people live happily and independently in their own homes. Every care plan is crafted to meet the individual needs of each person.

The agency offers professional domiciliary care, live-in care, companionship visits, respite care for family carers, and both day and night sitting services. Support is available for younger adults aged 18+ and older adults aged 65+, covering everything from help... 

Care Provided by Prime Staff

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Duration of Care

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Level of Care

Personal Care

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Help at Home

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Specialist Care Conditions

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£24.75 - £25
Weekly Live-in Care£2,000 - £2,500

Contact Prime Staff to get a personalised quote:

Every care package is unique, so fees are discussed and agreed individually to suit each person’s needs. Private rates remain competitive, and the team works closely with local authorities and health boards to make high-quality care accessible to all.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Consultations

Home Consultation of Prime StaffUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)Book a friendly home visit with a senior team member to discuss your care needs at a time that suits you.
Video Call Consultation of Prime StaffUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)A senior team member can arrange a video consultation via Zoom, Teams, FaceTime, or WhatsApp to discuss your care needs. Calls typically last 30–45 minutes, with up to two participants, and can be arranged at a time that suits you, including outside normal hours.

Good to Know

Owner

  • Prime Staff Ltd
  • Private Owned

Person in charge

  • Jennifer Austin (Registered Manager)

Prime Staff Reviews (12)

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9.8

Prime Staff has a Review Score of 9.8 (9.800) out of 10, based on 12 reviews in the last 2 years. Over all time Prime Staff has 12 reviews.

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Showing 12 reviews matching selected criteria
Review from Pamela S (Wife of Client) published on 12 October 2026 Date of experience: September 2026•Submitted via Postal Review Card•
Overall Experience
Review from Maggie B (Daughter of Client) published on 1 September 2026 Date of experience: July 2026•Submitted via Website•
Overall Experience
Review from Ernie M (Husband of Client) published on 14 July 2026 Date of experience: June 2026•Submitted via Postal Review Card•
Overall Experience
Review from M R (Son of Client) published on 2 July 2026 Date of experience: June 2026•Submitted via Postal Review Card•
Overall Experience
Review from C S (Client / Service User) published on 7 May 2026 Date of experience: April 2026•Submitted via Postal Review Card•
Overall Experience
Review from Linda N (Daughter of Client) published on 16 March 2026 Date of experience: February 2026•Submitted via Postal Review Card•
Overall Experience
Review from A A (Wife of Client) published on 18 February 2026 Date of experience: June 2025•Submitted via Postal Review Card•
Overall Experience
Review from J A (Husband of Client) published on 15 January 2026 Date of experience: November 2025•Submitted via Postal Review Card•
Overall Experience
Review from David A (Son of Client) published on 20 November 2025 Date of experience: November 2025•Submitted via Website•
Overall Experience
Review from J B (Daughter of Client) published on 17 October 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
Review from R L (Husband of Client) published on 4 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience
Review from Jackie B (Daughter of Client) published on 3 September 2025 Date of experience: August 2025•Submitted via Website•
Overall Experience

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Prime Staff.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Prime Staff.

Accreditations

There are no accreditations posted yet for Prime Staff.

Meet the Team (2)

Nicoleta Burtea
Nicoleta BurteaJob Title Managing DirectorJoined 2018
Jennifer Austin
Jennifer AustinJob Title Registered ManagerJoined 2022

Frequently Asked Questions about Prime Staff

How much does Prime Staff cost?

The agency lists fees between £24.75 and £25 for hourly visiting care and between £2,000 and £2,500 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), NHS (Contracted Provider).

How many Carers does Prime Staff employ?

Prime Staff employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Staff to verify any information. View our terms and conditions. Prime Staff has an Enhanced Service -what an Enhanced Service includes.