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Prime Staff

11 Victoria Road, Fenton, Stoke-on-Trent, Staffordshire ST4 2HE
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All of the carers are attentive, courteous and give a dignified serviceJ B(Daughter of Client/Service User)
Prime Staff, Stoke-on-Trent

Prime Staff delivers warm, personalised home care services that help people live happily and independently in their own homes. Every care plan is crafted to meet the individual needs of each person.

The agency offers professional domiciliary care, live-in care, companionship visits, respite care for family carers, and both day and night sitting services. Support is available for younger adults aged 18+ and older adults aged 65+, covering everything from help...  

Care Provided by Prime Staff

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£24.75 - £25
Weekly Live-in Care£2,000 - £2,500

Every care package is unique, so fees are discussed and agreed individually to suit each person’s needs. Private rates remain competitive, and the team works closely with local authorities and health boards to make high-quality care accessible to all.

Contact Prime Staff to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Prime Staff Ltd
  • Private Owned

Person in charge

  • Jennifer Austin (Registered Manager)

Prime Staff Reviews (10)

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9.8

Prime Staff has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Prime Staff has 10 reviews.

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Showing 10 reviews matching selected criteria
Review from Ernie M (Husband of Client) published on 14 July 2026 Submitted via Postal Card•
Overall Experience

It has now been over 5 months since Prime Care took over the daily care and needs for my wife and during this time her heath has continued to improve. Each day she is woken with a smile, a kind word and the professional care that she needs. All of the Prime Care staff interact with songs and reassurance, this makes the daily care provided to be an enjoyable experience. Attention is always given to meet her needs. I have found that the care staff are always willing to adapt to any challenge that is put in front of them. My wife and I can't thank them enough. Best regards.

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Review from M R (Son of Client) published on 2 July 2026 Submitted via Postal Card•
Overall Experience

You staff looked my dad very well until he passed away Wednesday morning. Thank you.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff
Thank you so much for taking the time to leave such a kind review during what must be an incredibly difficult time.

On behalf of everyone at Prime Staff Ltd, please accept our sincere condolences on the loss of your dad. It was a privilege to support him and your family, and we are grateful that...  

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Review from C S (Client / Service User) published on 7 May 2026 Submitted via Postal Card•
Overall Experience

Very caring staff, will do anything to help, friendly, supportive. Office managers are very good, very helpful when need to change due to hospital appointments, etc. Nothing is too much trouble. I would recommend this company to anyone needing care.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you so much for your kind review. We are truly grateful for your lovely feedback about both our care staff and office team. It means a great deal to know that you feel supported, respected and well cared for, and that our flexibility and communication have made a positive difference to your...  

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Review from Linda N (Daughter of Client) published on 16 March 2026 Submitted via Postal Card•
Overall Experience

Words cannot express how wonderful these carers are. They treated not only mum, but my sister and I with professionalism, care and dignity. Each had their own personality, but each and every one was amazing from my first phone call to the last visit. I was so grateful to the Prime Staff. Thank you, and god bless you all.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you for taking the time to leave such a thoughtful and heartfelt review. It truly means so much to our whole team to know that the care and support provided made a positive difference during such an important time.

Providing compassionate, dignified and person-centred care is at the heart...  

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Review from A A (Wife of Client) published on 18 February 2026 Submitted via Postal Card•
Overall Experience

The care that my husband received was excellent. We had an unfortunate experience with the first care company that came in. We could constantly see the difference with homecare. All the staff who came to David were very well trained, very caring and very courteous to him and also to myself and my family. As it was palliative care it was only for a short time but it certainly helped with his quality of life.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you for taking the time to share your experience. We are truly grateful for your kind words and are honoured that we were able to support your husband and your family during such a difficult time. Providing compassionate, dignified and high-quality palliative care is incredibly important to...  

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Review from J A (Husband of Client) published on 15 January 2026 Submitted via Postal Card•
Overall Experience

My wife was only cared for for 3 weeks before she passed away. During that time I couldn't fault the care given to her. The team were very professional and nothing was too much trouble for them.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you, J, for taking the time to provide feedback on the care your wife received from Prime Staff Ltd.

Please accept our sincere condolences on your loss. We understand how difficult this period must have been for you, and we are grateful that you have shared your experience with us.

We...  

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Review from David A (Son of Client) published on 20 November 2025 Submitted via Website•
Overall Experience
I cannot praise this company enough. The care and compassion shown to my mum at a very difficult time for the family was excellent. The staff were amazing and could not do enough for us. They treated my mum with dignity in her last days and we cannot thank them enough for the care provided.

I would highly recommend this company!!

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you so much for taking the time to share such a heartfelt review. It means a great deal to our team to know that we were able to bring comfort and support to your mum and your family during such a difficult and important time. We are truly honoured that you placed your trust in us in her...  

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Review from J B (Daughter of Client) published on 17 October 2025 Submitted via Website•
Overall Experience

Fantastic experience to date so far over the past few months. We cannot fault the staff, carers and management at all. Care has been superb with no complaints whatsoever. All of the carers are attentive, courteous and give a dignified service. Management visits also complement the staff and give an even more caring experience.

Extremely well recommended. Please keep up the good work.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you so much for your wonderful feedback. It truly means the world to us to know that your family has felt supported and cared for. Our carers and management team take great pride in providing care that is kind, dignified and personal, so hearing that this has made a difference really touches...  

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Review from R L (Husband of Client) published on 4 September 2025 Submitted via Website•
Overall Experience
Exceptional service care from the company friendly and helpful carers treated my wife with respect at a difficult time for her and our family.

We would highly recommend this company they made a difficult time easier to get through.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you so much for your kind words, Roger. We are truly grateful for your recommendation and pleased to hear that our team were able to support your wife and family with compassion and respect during such a difficult time. It means a great deal to us to know that we could help make things a...  

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Review from Jackie B (Daughter of Client) published on 3 September 2025 Submitted via Website•
Overall Experience

The carers are very understanding, patient and always do there very best. They are helpful and give the very best care. They always keep us informed and up to date with everything. I highly recommend.

↩Reply from Jennifer Austin, Registered Manager at Prime Staff

Thank you, Jackie, for sharing such kind feedback. Its wonderful to hear that you feel supported and kept informed, and that our carers are making a difference for your loved one. Your words mean a lot to us, and well make sure the team knows how much their care is appreciated. Were always here whenever you need us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (2)

Nicoleta Burtea
Nicoleta BurteaJob Title:Managing DirectorJoined: 2018

With over 15 years in the health and social care sector, the Managing Director is committed to delivering exceptional home care and domiciliary care services to individuals and families across Stoke-on-Trent and surrounding areas. Their focus is on building a highly skilled and compassionate team who provide support with professionalism, empathy, and respect.

Believing that “your family are our family,” they bring a personal, people-focused approach to leadership. Services are designed to meet a wide range of needs, from personal care to live-in care and dementia care, always ensuring dignity and comfort.

Currently completing a Level 7 Senior Manager qualification, they continue to develop their leadership skills to strengthen service quality and inspire a culture of kindness, consistency, and excellence.

Jennifer Austin
Jennifer AustinJob Title:Registered ManagerJoined: 2022

With over two decades of experience providing home care, domiciliary care, live-in care, and dementia care, the Registered Manager brings both skill and compassion to their role. Having worked in residential and nursing care settings, they understand the importance of adapting support to suit each person’s unique needs.

Based in Stoke-on-Trent, they are known for being approachable, people-focused, and committed to delivering the highest quality service. Holding a QCF Level 5 in Adult Residential Management and currently studying for a Level 7 Senior Manager qualification, they lead the team with dedication, warmth, and a clear focus on helping clients live with dignity and independence.

Frequently Asked Questions about Prime Staff

How many Carers does Prime Staff employ?

Prime Staff employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Staff to verify any information. View our terms and conditions. Prime Staff has an Enhanced Service -more info.