Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Prime Staff

stars
stars 15 January 2026
My wife was only cared for for 3 weeks before she passed away. During that time I couldn't fault the care given to her. The team were very professional and nothing was too much trouble for them.
Review from J A (Husband of Client/Service User)
stars
stars 20 November 2025
I cannot praise this company enough. The care and compassion shown to my mum at a very difficult time for the family was excellent. The staff were amazing and could not do enough for us. They treated my mum with dignity in her last days and we cannot thank them enough for the care provided. I would
highly recommend this company!!
Review from David A (Son of Client/Service User)
stars
stars 17 October 2025
Fantastic experience to date so far over the past few months. We cannot fault the staff, carers and management at all. Care has been superb with no complaints whatsoever. All of the carers are attentive, courteous and give a dignified service. Management visits also complement the staff and give an
even more caring experience. Extremely well recommended. Please keep up the good work.
Review from J B (Daughter of Client/Service User)
stars
stars 04 September 2025
Exceptional service care from the company friendly and helpful carers treated my wife with respect at a difficult time for her and our family. We would highly recommend this company they made a difficult time easier to get through.
Review from R L (Husband of Client/Service User)
stars
stars 03 September 2025
The carers are very understanding, patient and always do there very best. They are helpful and give the very best care. They always keep us informed and up to date with everything. I highly recommend.
Review from Jackie B (Daughter of Client/Service User)