Reconnect Care Agency Nottingham

Office 5 Sovereign House, 184 Nottingham Road, Nottingham NG7 7BA
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9.7 8 Reviews
  • Reconnect Care Agency Nottingham, Nottingham
Reconnect Care Agency is dedicated to delivering high-quality, person-centred care across the community. Led by a manager with over 15 years of hands-on experience, the agency understands the importance of compassion, dignity, and respect. Their team offers a wide range of tailored services, including personal care, dementia support, medication assistance, companionship, and respite care—empowering individuals to live independently and safely in the comfort of their own homes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £21.75
  • Weekly Live-in Care Fees: from £1250

We charge half-hour, 3/4 hour and hourly rates. We also provide waking and sleeping night services.
Please call for more information about pricing.

These prices are only a guideline, please contact Reconnect Care Agency Nottingham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Reconnect Care Agency Ltd

Person in charge

  • Hilda Oyaide (Registered Manager)

Reconnect Care Agency Nottingham Reviews (8)

9.7

Reconnect Care Agency Nottingham has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Reconnect Care Agency Nottingham has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 0
Date Published
  • 8
  • 2
  • 5
  • 7
  • 1
Reviewer Connection to Reconnect Care Agency Nottingham
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Paul A (Son of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year-old mother has been looked after by Reconnect Care Agency Ltd since May 2024. Her carers have been very reliable, friendly, and supportive and help her shower and tidy her bungalow 3 mornings per week between 7.15am and 8am. I am not aware of a single occasion when a carer has not visited
at the appointed time over a period of 15 months - a remarkable record of reliability. When my mother contracted an illness and needed emergency care, the Agency was extremely responsive and could increase her hours and then reduce them back to normal when she recovered. We very rarely need to contact the Agency office but, when we do, our requests for minor changes in service provision are implemented professionally and without fuss or delay.
Reply from Hilda Oyaide, Manager at Reconnect Care Agency Nottingham

Thank you for your review. We will always do our best to make sure our service users are well taken care of.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill E (Sister of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been impressed with the care and attention to detail that is given to my sister she can sometimes be difficult to please, but Reconnect Care Agency have gone above beyond to ensure that my sister is healthy and happy in her day to day life.
Reply from Hilda Oyaide, Manager at Reconnect Care Agency Nottingham

Thank you very much for your review. At Reconnect Care we will always do our best to make sure our service users get the best care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Niece of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls are brilliant with my auntie as she is a very testing person they deal with her well. They make sure she has everything she needs as she is bedbound they do her washing for her and make sure she is comfortable although she will complain all the time.
They are a God send.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T G (Sister of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been treated with kindness dignity and respect during the last 4 months since Reconnect have been caring for her.
They accompanied her to A and E when she had a fall and stayed with her for several hours while she waited to be seen. They also supported her during the subsequent appointments
at the hospital.
They go above and beyond in every aspect of care and are currently looking at ways to improve my sister's diet as she needs to lose weight for health reasons.
The manager does her utmost to provide continuity of carers which is important to my sister.
I would happily and confidently recommend Reconnect Care Agency.
Reply from Hilda Oyaide, Manager at Reconnect Care Agency Nottingham

Thank you very much I am happy that you are happy for the care we provide for your sister.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Granddaughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her staff are professional whilst being extremely warm and caring. We could not have asked for better support and care. They have always gone above and beyond despite my grandmother being a very difficult client.
Reply from Hilda Oyaide, Manager at Reconnect Care Agency Nottingham

Thank you for taking the time to review our service. Your feedback is highly valued and appreciated by our team here at Reconnect Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K R (Granddaughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, went above and beyond in helping to organise the care needed for my grandma after she broke her leg and came out of hospital. The staff are professional and friendly making it possible for my grandma to remain in her home as she is now bed-bound. Management went out of their way to
assist in a smooth homecoming as it had been delayed due to equipment delivery. The whole team honestly have the best interest of both the client and the family’s wishes. The best decision we made for my grandma was changing care providers, I can’t thank them enough for the care, respect and understanding that they have shown. At 96 my grandma had one wish and that is to stay at home where all her memories are. The registered manager and her team have made this possible. Thank you.
Reply from Hilda Oyaide, Manager at Reconnect Care Agency Nottingham

Thank you very much K R for your comments, we are happy when you are happy.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Sister-in-law of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, personal care for my relative. They always put the client first and go above and beyond to ensure that all care requirements are met to the highest standard. Excellent value for money. Flexible and hard working. Easy to get in touch with and they take time to discuss the client's needs on
a regular basis. They take compliance very seriously and have both digital and manual records available for examination. All in all, they are a great agency and we are so pleased to have found them. Wouldn't hesitate to recommend them for your loved ones.
Reply from Hilda Oyaide, Manager at Reconnect Care Agency Nottingham

Thank you very much for your review, we are happy that you are happy.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I E (Sister of Client) published on 15 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our experience with Reconnect Care has been great. The staff are great and good at what they do. My sister has been very happy since we started using Reconnect Care because the staff take their time in doing their job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Reconnect Care Agency Nottingham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Reconnect Care Agency Nottingham is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reconnect Care Agency Nottingham is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Hilda

Hilda Oyaide

Job Title: Register Manager

Hilda has worked in the care sector for the past 15 years, as a caregiver during this time she worked with a variety of people who experience mental health issues, dementia, complex needs and physical illnesses.


Hilda has gained a wealth of clinical knowledge in this field. Later Hilda worked as a deputy manager and was able to bring to the team a significant amount of clinical background to help clients and their families achieve the best outcome with them at the centre of their care.


Hilda is passionate about investing in supporting all staff to improve their knowledge, experience and qualifications as she knows this helps people to deliver the highest possible standards of care.

Frequently Asked Questions about Reconnect Care Agency Nottingham

What Type of Services does Reconnect Care Agency Nottingham offer?

Reconnect Care Agency Nottingham offers Home Care.

How many Carers does Reconnect Care Agency Nottingham employ?

Reconnect Care Agency Nottingham employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reconnect Care Agency Nottingham to verify any information. View our terms and conditions. Reconnect Care Agency Nottingham has an Enhanced Service - more info.