Care Provided by Delore Care East Sussex
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Visual / Hearing Impairment
Funding & Fees
Contact Delore Care East Sussex to get a personalised quote
Good to Know
Group / Owner
- Fairolive Ltd T/A Delore Care
- Private Owned
Person in charge
- Joseph Olaleye (Manager)
Delore Care East Sussex Reviews (23)
Delore Care East Sussex has a Review Score of 9.6 (9.612) out of 10, based on 22 reviews in the last 2 years.
Over all time Delore Care East Sussex has 23 reviews.
Babs and Tony have been fantastic! Treating Dad with the utmost dignity, respect, and kindness.
It is such a comfort knowing Dad is in safe and genuinely caring hands. Babs and Tony don't just complete tasks; they have built a wonderful relationship with Dad, taking the time to chat and engage with him whilst ensuring he feels safe.
Thank you both for your amazing support and the kindness you constantly show myself but most importantly my lovely Dad."
I left a not so good review in July 2026 but wish to update on that. Since the change in the main carer things have fastly improved. Having the carer I do now is working out really well, he's efficient, easy to talk to, does the job and is really good with my dogs. I am happy to now remain with delore care and am really happy that my concerns have been managed and addressed. Many thanks Delore care and hope to continue working with my main current carer
James C
From, Mrs. Christine K
All the Delore carers have arrived promptly and have shown the utmost respect to my husband and myself as well as to our property. I would therefore not hesitate to recommend your care services in future. Thank you.
I am beyond grateful for the kindness, compassion, and respect that the carers show her every day. They bring her so much joy and provide wonderful companionship, which has made a tremendous difference to her wellbeing.
The team has supported my mother with her personal care, preparing meals, washing, changing her bedding, and ensuring that she is comfortable and well looked after. Their care has always been delivered with patience, dignity, and genuine warmth.
I am incredibly thankful for the daily support they provide. Knowing that someone caring, reliable, and compassionate is there for my mother gives me great peace of mind.
I would especially like to thank our regular carers, Nneka, Ade, and Rofi. They are exceptionally kind, helpful, respectful, and reliable. Their compassion, dedication, and professionalism have made such a positive diff
Abdul has been an exceptional carer for my dad over the past few months. He's consistently conscientious, polite, kind, and sensitive to Dad's needs, going above and beyond what's expected - even ensuring things were sorted while he was on holiday. His communication has always been prompt and clear, and he takes a genuine whole-person approach to care rather than just ticking boxes. A personable, dedicated young man who will be sorely missed. We wish him all the very best for the future
Delore have been doing a fine job helping my very frail mother. Mum needs a visit 3 times a day and I'm still working full time so it really helps us both. It took a while to find a good team but they are a lovely bunch of people. Thank you.
He was always on time and fulfilled everything asked of him with a smile and always polite. We built a very good relationship. Thank you also to Sammy and Alex who also attend.
We have been very pleased with Delore Care particularly that we have regular people coming to help us. It makes such a difference.
I did not like the carer that was put on by the hospital from another company!
and your company took over. Alice is my carer and she is a godsend, she is punctual, extremely polite, even though she has done what is needed she still asks if there is anything else needed. I am 68yrs old, and I have emphysema (36yrs this year) she often stays for a quick chat that is welcomed by me as I do not not have many other visitors! I hope to continue seeing her as long as I can!
My husband's appointment time is between 8 and 9am, however Delore changed his time without consulting with us, which is unacceptable. It was left to our carer to apologise on their behalf. This in no way impacts on our view of the carer, of whom we hold in very high regard.
All of the care received has been excellent. Adewuyi has been fantastic and has become.e a friend.
The girls are all friendly and very kind.They do a really good service and we have no complaints.
We will recommend the services to anyone.
I have been using the service for few months. I am absolutely delighted to state that the service received is first class. Staff are friendly, caring and go extra mile. We do have a permanent staff most of the time. Excellent communication and exchange of knowledge is shared. Thank you for your service.
I'm writing this review relating to the ongoing care my father is receiving from Delore Care. We can't praise and thank the two carers enough. They assist him throughout the day, on a daily basis, tending to his personal care with dignity and kindness. Along with preparing his meals and washing tasks. The ladies are very friendly and always come in greeting my dad with a smile. They are great! We feel very lucky we have them. He really couldn't manage without them. We are very grateful to have such caring ladies, and just wanted to say "Thank you".
Delore has been helping my 95 year old mum, for a few weeks, now she is not as mobile. We have been very happy with the carers who have come in. They always say hello, ask how we are, speak to the cats, also very polite and explain what they are doing. Princess and Raffy are our main carers and both are lovely, professional very friendly and happy. They both remember what mum does or does not like. Also when care needs change from day to day. Very happy with them indeed.
The carers I have have been amazing with the care and support they have given me. The majority of my calls have been with Joy and I get on with her really well. My needs are always met and I have a really good relationship with Joy. Overall I have nothing negative to say about the care I am given.
Timekeeping for the attendances has been improving of late, so we have a better idea of when the carers will turn up. They do well to travel to this client which is in a small rural location on a narrow road.
They could use any spare time better within the agreed schedule if they took the initiative to keep the client's clothes organised and tidy.
Karoline from Delore Care was kind, patient, and truly supportive. She cared for my grandma with compassion, respect, and reliability. Our family is very grateful for her exceptional help. Overall a good service.
My main carer is kind and efficient, especially when acquiring my medications. She greets me with a smile. And is a good timekeeper. She does all the work required happily and without complaint. The carers who come at the weekend are lovely too, but are sometimes hindered by not having instructions put on their mobiles. I find everyone easy to be with as they are not judgmental or nosy.
Dear P.G,
Thank you for your kind and thoughtful words towards your Carer. They will be glad to know that you appreciate them, and we will make sure that they receive the praise. I will also address your observation regarding updated information on the App.
Thank you once again.
Carer is carrying out all the morning needs of my daughter such as washing , dressing and feeding . Her interaction with my daughter is good .
Overall , we are happy with our carer at the moment
Dear M.S.,
Thank you very much for your feedback and kind words. This is to let you know that we count it a privilege to work with your family. Your feedback is quite encouraging, and we will make sure that the Carer is recognised and rewarded .
Thank you once again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Accreditations
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