Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Visual / Hearing Impairment
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Care Provided by Delore Care East Sussex
Good to Know
Group / Owner
- Fairolive Ltd T/A Delore Care
- Private Owned
Person in charge
- Joseph Olaleye(Manager)
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Delore Care East Sussex Reviews (7)
7.9
Delore Care East Sussex has a Review Score of 7.9 (7.947) out of 10, based on 6 reviews in the last 2 years.
Over all time Delore Care East Sussex has 7 reviews.
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Reviewer Connection to Delore Care East Sussex
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Review from Lewis S (Grandson of Client) published on 24 July 2026 Submitted via Website•
Overall Experience
Karoline from Delore Care was kind, patient, and truly supportive. She cared for my grandma with compassion, respect, and reliability. Our family is very grateful for her exceptional help. Overall a good service.
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No Rating
Review from P G (Client / Service User) published on 17 July 2026 Submitted via Website•
Overall Experience
My main carer is kind and efficient, especially when acquiring my medications. She greets me with a smile. And is a good timekeeper. She does all the work required happily and without complaint. The carers who come at the weekend are lovely too, but are sometimes hindered by not having instructions put on their mobiles. I find everyone easy to be with as they are not judgmental or nosy.
↩Reply from Joseph Olaleye, Director at Delore Care East Sussex
Dear P.G,
Thank you for your kind and thoughtful words towards your Carer. They will be glad to know that you appreciate them, and we will make sure that they receive the praise. I will also address your observation regarding updated information on the App.
Thank you once again.
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Review from M S (Mother of Client) published on 10 July 2026 Submitted via Website•
Overall Experience
My daughter's carer is performing very well. My daughter has developed good bonding with her and she is comfortable and happy when she is around .
Carer is carrying out all the morning needs of my daughter such as washing , dressing and feeding . Her interaction with my daughter is good .
Carer is carrying out all the morning needs of my daughter such as washing , dressing and feeding . Her interaction with my daughter is good .
Overall , we are happy with our carer at the moment
↩Reply from Joseph Olaleye, Director at Delore Care East Sussex
Dear M.S.,
Thank you very much for your feedback and kind words. This is to let you know that we count it a privilege to work with your family. Your feedback is quite encouraging, and we will make sure that the Carer is recognised and rewarded .
Thank you once again.
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No Rating
Review from K F (Client / Service User) published on 25 June 2026 Submitted via Website•
Overall Experience
I am absolutely disgusted with Delore Care! I am lost for words to describe how I feel about this company! They are lazy, rush to get out, never stay their full time, no communication and have had a few major issues with a particular carer! There is 1 carer I get on really well with but other than that the other are absolutely witless. I am sorry to be leaving this review but my patience has worn out with this care agency now. I would never ever recommend this company to anyone.
↩Reply from Joseph Olaleye, Director at Delore Care East Sussex
Thank you for taking the time to give us much-valued feedback. I apologise that our services have not met your expectations. We constantly work towards a person-centred, high-quality service for everyone. I can however assure you, that we are working alongside the relevant teams for a smooth transition to a service that meets your needs.
Wishing you all the best in the future.
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Review from S E (Son-in-law of Client) published on 15 October 2025 Submitted via Website•
Overall Experience
The service we received was good and bad some of the carers were marvellous they would listen to my mother in laws needs and work with her and have a regular pattern when they arrived .
On a daily base they would keep to the same reteen and not rush to get out as quickly as possible.
Were offers would rush to get out as quick as possible and would change the ruteen every time they came in .
As dementia need stability in it and needs to have a pattern and reteen and to work with the client .
On a daily base they would keep to the same reteen and not rush to get out as quickly as possible.
Were offers would rush to get out as quick as possible and would change the ruteen every time they came in .
As dementia need stability in it and needs to have a pattern and reteen and to work with the client .
And not to bring in human rights in to the clients home when showering you have to prompt the client and work with them in a sense you have to ve come a friend and build a bond with them and one lady upset her so much we had to change provider and now we have new providers on board marvellous.
↩Reply from Joseph Olaleye, Director at Delore Care East Sussex
Thank you for your feedback. We're very sorry that your experience with us did not meet your expectations.At Delore Care, customer satisfaction, professionalism, and excellent service delivery are at the heart of what we do. Your feedback is well received - we take all comments seriously, and your...
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Review from James B (Guardian of Client) published on 27 March 2025 Submitted via Website•
Overall Experience
I have had a charming girl looking after me she is kind efficient and extremely helpful. Thank you Dolorecare we hope to continue using your company in the future. This takes a lot of strain off my partner who is also elderly.
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No Rating
Review from Sandra H (Daughter-in-law of Client) published on 25 January 2024 Submitted via Website•
Overall Experience
We have been using Delore Care since June 2023. We have been very impressed by the quality of care that has been provided. The carers are punctual, efficient, friendly yet professional with well-developed interpersonal skills. Offering a high standard of person-centred care they also demonstrate flexibility when things need to change. As a family we are very grateful and would without hesitation recommend Delore Care to both friends and family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delore Care East Sussex to verify any information. View our terms and conditions. Delore Care East Sussex has a Basic Service -more info.