What Type of Services does Delore Care East Sussex offer?

Delore Care East Sussex offers Home Care.

Delore Care East Sussex, Caburn House, Unit 2, Brooks Road, Lewes, East Sussex BN7 2BY

Delore Care East Sussex

Caburn House, Unit 2, Brooks Road, Lewes BN7 2BY

7.4 3 Reviews

Care Provided by Delore Care East Sussex

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Other Care Provided

Dementia
Visual / Hearing Impairment

Review from S E (Son-in-law of Client) published on 15 October 2025 Submitted via Website • Report

Overall Experience

The service we received was good and bad some of the carers were marvellous they would listen to my mother in laws needs and work with her and have a regular pattern when they arrived .
On a daily base they would keep to the same reteen and not rush to get out as quickly as possible.
Were offers

would rush to get out as quick as possible and would change the ruteen every time they came in .
As dementia need stability in it and needs to have a pattern and reteen and to work with the client .
And not to bring in human rights in to the clients home when showering you have to prompt the client and work with them in a sense you have to ve come a friend and build a bond with them and one lady upset her so much we had to change provider and now we have new providers on board marvellous.

Reply from Joseph Olaleye, Director at Delore Care East Sussex

Thank you for your feedback. We're very sorry that your experience with us did not meet your expectations.At Delore Care, customer satisfaction, professionalism, and excellent service delivery are at the heart of what we do. Your feedback is well received - we take all comments seriously, and your review will be carefully considered so we can continue to learn and improve.We wish you all the very best for the future.Kind regards,

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from James B (Guardian of Client) published on 27 March 2025 Submitted via Website • Report

Overall Experience

I have had a charming girl looking after me she is kind efficient and extremely helpful. Thank you Dolorecare we hope to continue using your company in the future. This takes a lot of strain off my partner who is also elderly.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sandra H (Daughter-in-law of Client) published on 25 January 2024 Submitted via Website • Report

Overall Experience

We have been using Delore Care since June 2023. We have been very impressed by the quality of care that has been provided. The carers are punctual, efficient, friendly yet professional with well-developed interpersonal skills. Offering a high standard of person-centred care they also demonstrate flexibility

when things need to change. As a family we are very grateful and would without hesitation recommend Delore Care to both friends and family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Delore Care East Sussex Reviews (3)

7.4

Delore Care East Sussex has a Review Score of 7.4 (7.382) out of 10, based on 3 reviews in the last 2 years.
Over all time Delore Care East Sussex has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 7.4 (7.382)

Overview of Review Score

The Review Score of 7.4 (7.382) out of 10 for Delore Care East Sussex is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.882 for Delore Care East Sussex is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 17 Ratings = 3.882
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Delore Care East Sussex is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.